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Reviews of Candlewood Suites Vancouver-Camas, an IHG Hotel

2.5 out of 5
Candlewood Suites Vancouver-Camas, an IHG Hotel
2010 SE 192nd Ave, Vancouver, WA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 338 out of 487 reviews" "
Rating 8 - Good. 100 out of 487 reviews" "
Rating 6 - Okay. 30 out of 487 reviews" "
Rating 4 - Poor. 13 out of 487 reviews" "
Rating 2 - Terrible. 6 out of 487 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Brian, Sitka

Liked: Staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Jennifer on Apr 14, 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us. If there's anything specific you loved about your experience or if you have any suggestions for how we can make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Room was clean and comfortable and the staff was very accommodating. I even received a phone call upon my return home from the staff addressing an observation that I had made about the room as I was checking out. I will stay here again when I go to visit my family in the area.
Stayed 4 nights in Feb 2024
Response from Jennifer on Apr 20, 2024
It's fantastic to hear that you had such a positive experience during your stay! Clean and comfortable rooms, along with accommodating staff, can truly make a difference in the quality of a hotel stay. It's especially impressive that the staff followed up with you even after you had checked out, showing their commitment to guest satisfaction. Knowing that you plan to stay again in the future is a testament to the excellent service you received. Thank you for sharing your feedback, and I'm sure your next visit will be just as enjoyable! If you have any other comments or questions, feel free to share them.

10/10 Excellent

Charles, Vancouver

Travelled with group
Liked: Cleanliness, staff & service, amenities
The elevator was down due to renovations and more so going up 3 flights of stairs each time was a work out.
Stayed 1 night in Feb 2024
Response from Jennifer on Apr 20, 2024
It sounds like the situation with the elevator being down for renovations made your stay a bit more challenging, especially having to climb three flights of stairs each time. That must have been quite the workout! Renovations can sometimes disrupt the usual conveniences of a hotel, but it's understandable that improvements need to be made. Hopefully, the inconvenience was outweighed by the overall positive aspects of your stay. If you have any further feedback or questions, feel free to share!

10/10 Excellent

Janet, Salt Springs Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jennifer on Apr 20, 2024
Thank you for your kind review! We're delighted to hear that you enjoyed your stay with us. We appreciate your feedback and look forward to welcoming you back soon!"

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well kept. The price was right. I will definitely stay again.
Stayed 1 night in Jan 2024
Response from J Thompson on Jan 31, 2024
Dear Scott,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Candlewood Suites. We hope you’ll visit us again soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Charles, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from J Thompson on Jan 31, 2024
Dear Charles,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Candlewood Suites. We look forward to seeing you again soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Stuart

Stayed 1 night in Jan 2024
Response from Jennifer on Apr 20, 2024
We're thrilled you had a great stay! Thank you for choosing us, and we hope to see you again soon!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Jennifer on Apr 20, 2024
We're delighted you enjoyed your stay! Hope to welcome you back soon!

10/10 Excellent

Aliceson

Stayed 1 night in Dec 2023
Response from Jennifer on Apr 20, 2024
Thank you for your stay! We're glad you enjoyed it. Come back soon!

8/10 Good

Norman J

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Nov 2023
Response from Jennifer on Apr 20, 2024
Thank you for your stay! We appreciate your positive feedback and hope to welcome you back soon.

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Jennifer on Apr 20, 2024
I'm glad you liked it! If you have any more questions or need further assistance, feel free to ask.

8/10 Good

Greg

Stayed 4 nights in Nov 2023
Response from Jennifer on Apr 20, 2024
Thank you for choosing us! We're thrilled you enjoyed your stay. Looking forward to hosting you again!

8/10 Good

Maryse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is peaceful, bed, pillows, all accessories were available. I am please and satisfied staying there. The time was too short.
Stayed 1 night in Nov 2023
Response from Jennifer on Apr 20, 2024
I'm delighted to hear that you found your stay peaceful and satisfactory. We aim to provide a comfortable experience for our guests, and I'm glad to know that the amenities met your expectations. We would love to welcome you back for a longer stay next time!"

10/10 Excellent

John

Stayed 1 night in Nov 2023
Response from Jennifer on Apr 20, 2024
Thank you for staying with us! We're thrilled you had a wonderful experience. Hope to host you again soon!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from J Thompson on Oct 27, 2023
Dear John,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Candlewood Suites. We look forward to seeing you again.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Carlton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so comfortable
Stayed 2 nights in Sep 2023
Response from Jennifer on Apr 20, 2024
'm thrilled to hear that you found the bed so comfortable! Ensuring our guests have a restful night's sleep is a top priority for us. We hope to have the pleasure of hosting you again in the future.

8/10 Good

Albert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay at Candlewood.
Very friendly and accommodating staff. Our room was not quite ready when we arrived. We were offered a different room but chose to wait for the room we reserved. This was the third time we have stayed at this hotel.
Stayed 1 night in Sep 2023
Response from Jennifer on Apr 20, 2024
We're delighted to hear that you had another positive experience with us, and we greatly appreciate your continued loyalty. While we apologize for the delay in preparing your room, we're glad our staff could offer you alternative options. Your satisfaction is our priority, and we look forward to welcoming you back for your fourth stay!

10/10 Excellent

John

Stayed 3 nights in Jul 2023
Response from J Thompson on Aug 15, 2023
Dear John,Thank you so much for the 10/10 review. We are delighted to hear that you had a positive experience with us at Candlewood Suites.We look forward to seeing you again soon!Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from J Thompson on Aug 3, 2023
Dear Josh,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Candlewood Suites.We hope you’ll visit us again soon.Sincerely,Jennifer ThompsonGeneral Manager

8/10 Good

KUOCHYUAN, Silver Spring

Travelled with family
Liked: Cleanliness, staff & service, amenities
This hotel has only one elevator which makes lound noises and trembles.
Stayed 4 nights in Jul 2023
Response from Jennifer on Apr 20, 2024
We apologize for any inconvenience caused by the noise and trembles from our elevator. We understand the importance of a comfortable and peaceful stay for our guests and are actively working to address this issue. Your feedback is valuable to us, and we appreciate your understanding as we strive to improve our facilities.

6/10 Okay

SAMUEL

Travelled with partner
Liked: Staff & service, amenities
Property was in a decent area the staff was great but they only clean the room once a week. You have to go to the front desk to get new towels after a couple of days. You have to empty your own trash and put it outside the door. The halls had peoples trash outside of their room.I understand about the shortage of staff.
Stayed 7 nights in Jul 2023
Response from J Thompson on Aug 3, 2023
Sear Samuel,We’re so sorry to hear that your experience did not meet our standards. We value our guest’s feedback and work hard to ensure that similar issues do not occur in the future. We hope you’ll reach out to our General Manager to discuss your experience in more detail. Sincerely,Jennifer ThompsonGeneral Manager

8/10 Good

Ronalie

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Easy access to the main highway and scenic route.
Stayed 2 nights in Jul 2023
Response from Jennifer on Apr 20, 2024
We're thrilled to hear that you enjoyed our hotel's convenient location, with easy access to both the main highway and scenic routes. Providing our guests with accessibility and beautiful surroundings is a top priority for us. We hope you had a wonderful time exploring the area, and we look forward to welcoming you back on your next journey.

6/10 Okay

PAULETTE

Stayed 2 nights in Jul 2023
Response from J Thompson on Jul 25, 2023
Dear Paulette,Thank you for visiting us at the Candlewood Suites in Camas Washington. We’re so sorry that your experience did not meet our standards. We value our guest's feedback. Please give us another chance to prove ourselves sometime soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at this wonderful place with my four kids, and it turned out to be the perfect choice for us. The cleanliness, tranquility, and overall safety of the location made our stay truly enjoyable. The staff played a significant role in making our experience outstanding. They were incredibly friendly, ensuring we had everything we needed for a comfortable stay. The convenience of having a full kitchen and a refrigerator in our room was a blessing, especially when traveling with four children. It allowed us to prepare and store meals easily, making the trip much more convenient and cost-effective. Without a doubt, we're already planning to return to this amazing place for our future vacations. The positive memories and exceptional service have left a lasting impression, and we can't wait to come back.
Stayed 7 nights in Jul 2023
Response from J Thompson on Jul 21, 2023
Dear Anna,Thank you for taking the time to post a 5/5 review of our property. We are so happy to hear that you enjoyed your time at Candlewood Suites. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. Our goal is always to exceed your expectations! I will share this with my staff. If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Mieko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is really nice and comfortable dog-friendly hotel!
Stayed 1 night in Jul 2023
Response from J Thompson on Jul 25, 2023
Dear Mieko,Thank you for taking the time to post a 10/10 review of our property. We are so happy to hear that you enjoyed your time at Candlewood Suites. We love our furry friends. We hope to see you again soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding! I will stay here again!
Stayed 1 night in Jul 2023
Response from J Thompson on Jul 12, 2023
Thank you so much for your 10/10 review. We are delighted to hear that you had a positive experience with us at Candlewood Suites.We hope you’ll visit us again soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Nicole

Stayed 7 nights in Jun 2023
Response from J Thompson on Jul 25, 2023
Dear Nicole,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Candlewood Suites.We hope you’ll visit us again soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jun 2023
Response from J Thompson on Jun 29, 2023
Dear Douglas,Thank you for the wonderful 5 star review! We are glad you enjoyed your stay and hope to see you again soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from J Thompson on Jun 29, 2023
Thank you so much for your five-star review!We hope you’ll visit us again soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, comfortable hotel
Candlewood is a very quiet, comfortable hotel located near several restaurants and walking trails. Great for an extended stay. Only downside was the elevator, which was being serviced the morning of our departure. Great staff - from the reception desk to housekeeping to maintenance, all very friendly and over the top helpful
Stayed 7 nights in Jun 2023
Response from J Thompson on Jun 29, 2023
Diana, we thank you for taking a moment to share your experience at Candlewood Suites. We are pleased to hear your stay with us was active, comfortable and peaceful. Our goal is always to exceed guests' expectations and we apologize about the elevator maintenance, which is now fully functioning for your future stays with us. We look forward to seeing you again soon.Sincerely,Jennifer ThompsonGeneral Manager

8/10 Good

Deborah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Jennifer on Apr 20, 2024
Thank you for your review! We appreciate your feedback and hope to exceed your expectations on your next visit.

10/10 Excellent

Mark

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Jun 2023
Response from J Thompson on Jun 19, 2023
Dear Mark,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Candlewood Suites.We hope you’ll visit us again soon!Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Paul, Kealakekua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super nice staff. Free laundry facility! Missing breakfast option but awesome coffee shop about 15 steps away and several restaurants within walking distance. Kitchenette is a plus if you wanna cook. Room was comfortable. Great value.
Stayed 7 nights in Jun 2023
Response from J Thompson on Jun 19, 2023
Dear Paul,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Candlewood Suites. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Brian

Stayed 2 nights in May 2023
Response from J Thompson on Jun 30, 2023
Dear Brian,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Candlewood Suites.We hope you’ll visit us again soon!Sincerely,Jennifer ThompsonGeneral Manager

8/10 Good

Sharon

Stayed 2 nights in May 2023
Response from J Thompson on Jun 30, 2023
Dear Sharon,Thank you for choosing our hotel and for taking the time to provide feedback about your stay. We hope to see you again soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close enough to the attractions far enough from the urban blight.
Stayed 5 nights in May 2023
Response from J Thompson on Jun 19, 2023
Dear Patrick,Thank you for the great review! We’re glad to hear that you enjoyed the Candlewood Suites location. We look forward to seeing you again soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Michael, Truckee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel. Met all expectations.
Stayed 1 night in May 2023
Response from J Thompson on Jun 9, 2023
Dear Michael,Thank you for your 5 star review! We are delighted that our accommodations and service met your expectations! We look forward to welcoming you back soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
I appreciated the cleanliness of the property and its accessibility. The kitchenette was a definite plus as well. I would definitely stay here again and recommend it to friends.
Stayed 2 nights in May 2023
Response from J Thompson on Jun 9, 2023
Dear John,Thank you for taking time out of your day to by recognizing our commitment to superior hospitality. We hope to welcome you again soon!Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Anette

Liked: Cleanliness
Clean and quiet
Stayed 1 night in May 2023
Response from J Thompson on May 26, 2023
Dear Anette,Thank you for taking a moment to share your experience at Candlewood Suites. We are so pleased to hear your room was clean and quiet. Our goal is always to exceed your expectations! We look forward to welcoming you back again soon.Sincerely,Jennifer ThompsonGeneral Manager

6/10 Okay

Pamela

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
This place was adequate but not amazing for me. I woke up on Saturday morning to find that the lobby coffee machine wasn’t working. The guy at the front desk attempted to fix it and wasn’t able to so I said I would walk to Starbucks, which was nearly a mile away. He never bothered to tell me there was another coffee shop right in the parking lot. Sure I could have figured that out but overall it just didn’t feel like a super welcoming place. I didn’t feel that there was any sense of. Oh gosh we want to make this right for you. It was just “sorry”
Stayed 2 nights in May 2023
Response from Jennifer on Apr 20, 2024
I'm sorry to hear about your experience. It's disappointing when the service doesn't meet expectations, especially with something as essential as morning coffee. Your feedback about the lack of proactive assistance from the front desk staff is valuable and helps us improve. We apologize for the oversight and assure you that we will work to address these issues to ensure a more welcoming and attentive experience for all our guests. Thank you for sharing your concerns with us.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 1 night in May 2023
Response from J Thompson on May 26, 2023
Dear Angela,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us at Candlewood Suites.We hope you’ll visit us again soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from J Thompson on May 26, 2023
Dear Angela,Thank you for the great review! We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Candlewood Suites.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Wendy, East Wenatchee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly.
Stayed 1 night in Apr 2023
Response from J Thompson on May 22, 2023
Dear Wendy,Thank you so much for your five-star review. We are delighted to hear that you had a positive experience during your stay. We hope to see you soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Brian, Sitka

Stayed 2 nights in Apr 2023
Response from J Thompson on May 22, 2023
Dear Brian,Thank you for the 5/5 review. We are delighted that our accommodations and service met your expectations! We look forward to welcoming you back soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Heshani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and very clean. The bed was also comfortable. Will definitely stay again!
Stayed 1 night in Apr 2023
Response from J Thompson on May 12, 2023
Dear Heshani,Thank you for taking time out of your day to write a review and by recognizing our commitment to superior hospitality. We hope to welcome you again soon!Sincerely,Jennifer ThompsonGeneral Manager

8/10 Good

Jeffrey

Stayed 1 night in Apr 2023
Response from J Thompson on May 12, 2023
Dear Jeffrey,Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Candlewood Suites.We hope to see you again soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front office staff were so friendly and helpful. After a long trip it was so nice
Response from J Thompson on May 12, 2023
Dear Cindy,Thank you for your kind words about our hotel. We are delighted that our accommodations and service met your expectations! We look forward to welcoming you back soon.Sincerely,Jennifer ThompsonGeneral Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from J Thompson on May 12, 2023
Dear Jennifer,Thank you so much for your 10/10 review. We are delighted to hear that you had a positive experience with us. We hope to see you again soon!Sincerely,Jennifer ThompsonGeneral Manager

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Deseray

Liked: Cleanliness, amenities, property conditions & facilities
Love the property, check-in/check out was really smooth and attendants were very friendly, felt welcomed!
Stayed 1 night in Feb 2023