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Reviews of Accent Inns Vancouver Airport

3 out of 5
Accent Inns Vancouver Airport
10551 St. Edwards Dr, Richmond, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1184 out of 1907 reviews" "
Rating 8 - Good. 525 out of 1907 reviews" "
Rating 6 - Okay. 127 out of 1907 reviews" "
Rating 4 - Poor. 39 out of 1907 reviews" "
Rating 2 - Terrible. 32 out of 1907 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Fay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed was comfortable. The property was within walking distance to many eateries. Free airport shuttle made tranfer to the airport convenient
Stayed 1 night in Apr 2024

8/10 Good

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked wake-up call & taxi availability for free on off schuttle schedule.
Stayed 1 night in Apr 2024

10/10 Excellent

Ouseppachan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and convenient. Front desk staff were super informative.
Stayed 2 nights in Apr 2024

10/10 Excellent

margaret

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly and helpful staff
Stayed 1 night in Apr 2024
Response from Miguel on Apr 23, 2024
Hello Margaret, Thank you for the perfect review out of 5! We truly appreciate you taking the time and we look forward to welcoming you back in the near future! :)

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted warmly, choice of floor, put in a room-away from traffic noise. Comfy beds, prompt shuttle service to YVR
Stayed 1 night in Apr 2024
Response from Miguel on Apr 23, 2024
Hello Joan, Thank you for the perfect review out of 5! We truly appreciate you taking the time and we look forward to welcoming you back in the near future! :)

8/10 Good

Nona

Travelled with partner
Liked: Amenities
Very comfortable bed but the pillows were too stuffed and hard on the neck to sleep on. Some people may like this but perhaps having a variety of density in the pillows would keep everybody happy. However, that is our only complaint. The staff was friendly and the room was huge and very clean. And, even though this hotel is right by a busy road, it was quiet in the room. We will, definitely, be staying here again.
Stayed 1 night in Apr 2024
Response from Miguel on Apr 23, 2024
Hello Nona, Thank you for your review! We can definitely provide softer pillows for you next time, feel free to ask the front desk as we can get that arranged for you! :) We truly appreciate you taking the time and we look forward to having you again in the near future!

10/10 Excellent

avneet

Travelled with partner
Liked: Staff & service, property conditions & facilities
I like it.
Stayed 1 night in Apr 2024
Response from Miguel on Apr 23, 2024
Hi Avneet, Thank you for the perfect score out of 5 & we are glad that you like it! :) We truly appreciate you taking the time and we look forward to seeing you again in the near future. :)

10/10 Excellent

Mark

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff, easy to work with. Restaurants next door and in area were excellent.
Stayed 2 nights in Apr 2024
Response from Miguel on Apr 22, 2024
Hello Mark, thank you for the perfect score out of 5! We are happy to hear that you enjoyed your stay with us and we appreciate your time and we look forward to welcoming you back with us in the near future!

8/10 Good

Lynda

Travelled with family
Liked: Cleanliness, staff & service
Easy quick check in. The little rubber duck on the tub is a nice touch! Clean nice pillows. Great place.
Stayed 1 night in Apr 2024
Response from Miguel on Apr 22, 2024
Hello Lynda, thank you for review! We are happy to hear that you enjoyed your stay with us, and we appreciate your time and we look forward to welcoming you back with us in the near future!

10/10 Excellent

Swami

Liked: Amenities
Shuttle service. Room was clean and cozy.
Stayed 1 night in Apr 2024
Response from Miguel on Apr 22, 2024
Hello Swami, thank you for the perfect score out of 5! We are happy to hear that you enjoyed your stay with us, and we appreciate your time, and we look forward to welcoming you back with us in the near future!

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good experience overall. Cleaniness could be improved
Stayed 1 night in Apr 2024
Response from Miguel on Apr 22, 2024
Hello Andrea, thank you for the perfect score out of 5! We are happy to hear that you enjoyed your stay with us, and we appreciate your time, and we look forward to welcoming you back with us in the near future!

8/10 Good

Dina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in with friendly staff. Nice clean room and comfortable beds.
Stayed 1 night in Apr 2024
Response from Miguel on Apr 22, 2024
Hello Dina, thank you for your review! We are happy to hear that you enjoyed your stay with us, and we appreciate your time, and we look forward to welcoming you back with us in the near future!

10/10 Excellent

Laurel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met with all our needs for a short overnight stay. Cost effective and very pleasant staff
Stayed 1 night in Apr 2024
Response from Daman on Apr 19, 2024
Hello Laurel, thank you for the awesome review! We are so happy to hear that you liked our friendly and helpful staff, making your stay a memorable one! We truly appreciate you taking the time and look forward to welcoming you back soon. Daman Playia – Assistant Manager

10/10 Excellent

janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick. Friendly staff. Clean, modern lobby.
Stayed 1 night in Apr 2024
Response from Daman on Apr 19, 2024
Hello Janice, thank you for the awesome review! We are so happy to hear that you liked the seamless check-in experience, found our staff friendly and helpful, and loved the complimentary refreshments in the lobby making your stay a memorable one. We truly appreciate you taking the time and look forward to welcoming you back soon.Daman Playia – Assistant Manager

10/10 Excellent

Pauline

Stayed 5 nights in Apr 2024
Response from Miguel on Apr 22, 2024
Hello Pauline, thank you for the perfect score out of 5! We are happy to hear that you enjoyed your stay with us, and we appreciate your time, and we look forward to welcoming you back with us in the near future!

8/10 Good

Russell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport with free shuttle. Limited dining option’s nearby
Stayed 1 night in Apr 2024
Response from Daman on Apr 19, 2024
Hello Russell, thank you very much for the great score and feedback! It’s great to hear that you liked our convenient location and complimentary airport shuttle service. Thank you again and we look forward to welcoming you back soon.Daman Playia - Assistant Manager

8/10 Good

Nadine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Arrived at 1:30am. Friendly staff. Clean room. Great coffee in lobby. Free shuttle. Would definitely stay here again!
Stayed 2 nights in Apr 2024
Response from Miguel on Apr 17, 2024
Hello Nadine, Thank you for your review! We appreciate you taking the time to and we look forward to seeing you in the near future!

10/10 Excellent

James, Port Elgin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport. Friendly staff and clean room.
Stayed 1 night in Apr 2024
Response from Miguel on Apr 17, 2024
Hello James, Thank you for the perfect score out of 5! We truly appreciate you taking the time and we look forward to seeing you again in the near future!

10/10 Excellent

Michelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing. Even provided packing tape for my boxes! Best of all they welcomed out parrot who was travelling with us while many other hotels said no to our feathered family member. Keep up the amazing work folks!
Stayed 2 nights in Apr 2024
Response from Daman on Apr 17, 2024
Hello Michelle, thank you for the awesome review! We are so happy to hear that you liked our friendly and helpful staff, making your stay a memorable one! I'm sure your parrot had a good time hanging out with our cute little duckie in the room! We truly appreciate you taking the time and look forward to welcoming you back soon. Daman Playia – Assistant Manager

10/10 Excellent

chung chuck

Liked: Cleanliness, staff & service, property conditions & facilities
convenient.
Stayed 4 nights in Apr 2024
Response from Daman on Apr 17, 2024
Hello Chung, thank you for the perfect score! We are so happy to hear that our convenient location made your stay a comfortable and memorable one! We truly appreciate you taking the time and look forward to welcoming you back soon.Daman Playia – Assistant Manager

10/10 Excellent

Kenneth, Tacoma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has become our go to stay when flying from Vancouver. Excellent staff - so friendly. Clean rooms, great parking.
Stayed 1 night in Apr 2024
Response from Daman on Apr 17, 2024
Hello Kenneth, thank you for the wonderful review! We are so happy to hear that your stay with us was a comfortable and memorable one! We truly appreciate you being our return guest and taking the time to share your experience with us. Looking forward to welcoming you back soon! Daman Playia – Assistant Manager

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and quick service at check in.
Stayed 1 night in Apr 2024
Response from Daman on Apr 17, 2024
Hello Tracey, thank you for the perfect score and great review! We are so happy to hear that you liked seamless check-in experience, helpful and friendly staff and thoroughly enjoyed your overall stay with us. We truly appreciate you taking the time and look forward to welcoming you back soon.Daman Playia – Assistant Manager

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the duck, good karma!
Stayed 1 night in Apr 2024
Response from Daman on Apr 17, 2024
Hello Lisa, thank you for the perfect score and the great review! We are so happy to hear that you loved our cute little duckie's accompany on the trip! We truly appreciate you taking the time and look forward to welcoming you back soon.Daman Playia – Assistant Manager

8/10 Good

Leslie, Powell River

Liked: Cleanliness, amenities
.
Stayed 1 night in Apr 2024
Response from Daman on Apr 17, 2024
Hello Leslie, thank you for the great score! We truly appreciate you taking the time and look forward to welcoming you back soon.Daman Playia – Assistant Manager

8/10 Good

mshah596

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Miguel on Apr 17, 2024
Hello, Thank you for the rating! We truly appreciate you taking the time and we look forward to seeing you again in the near future!

10/10 Excellent

Les

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 1 night in Apr 2024
Response from Daman on Apr 17, 2024
Hello Les, thank you for the perfect score! We appreciate you taking the time to provide us with your score. Thank you again and we hope to welcome you back soon.Daman Playia – Assistant Manager

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from Daman on Apr 17, 2024
Hello Kate, thank you for the great score! We are so happy to hear that you liked our convenient location and complimentary airport shuttle service. We truly appreciate you taking the time and look forward to welcoming you back soon.Daman Playia – Assistant Manager

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great bed
Stayed 1 night in Apr 2024
Response from Daman on Apr 17, 2024
Hello Steve, thank you for the perfect score and an awesome review! We are so happy to hear that you loved our super comfy beds. Just give us a call if you would like to buy these and we can organize it for you! We truly appreciate you taking the time and look forward to welcoming you back soon. Daman Playia – Assistant Manager

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Daman on Apr 17, 2024
Hello Gabrielle, thank you for the perfect score! We truly appreciate you taking the time and look forward to welcoming you back soon.Daman Playia – Assistant Manager

10/10 Excellent

Mohammed, Paris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Service and hospitality are simply awesome! Very helpful staff and their service.
Stayed 1 night in Apr 2024
Response from Daman on Apr 17, 2024
Hello Mohammed, thank you for the awesome review! We are so happy to hear that you found our staff friendly and helpful, making your stay a memorable one! We truly appreciate you taking the time and look forward to welcoming you back soon.Daman Playia – Assistant Manager

8/10 Good

Ken

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient and included coffee and airport shuttle
Stayed 1 night in Apr 2024
Response from Daman on Apr 17, 2024
Hello Ken, thank you very much for the great score and an amazing review! It’s great to hear that you liked our convenient location, free in-room amenities, airport shuttle service and thoroughly enjoyed complimentary refreshments in the lobby! It certainly is a big hit amongst our guests, and we appreciate you letting us know. Thank you again and we look forward to welcoming you back soon.Daman Playia - Assistant Manager

8/10 Good

Krista

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good, reliable and love the airport shuttle. Only negative was some hairs on the bathroom floor and bathtub and flickering light in the bathroom. But the sheets and towels were clean, so overall fine
Stayed 1 night in Apr 2024
Response from Daman on Apr 17, 2024
Hello Krista, thank you for your feedback! We are so happy to hear that you liked our convenient location and complimentary shuttle service. We appreciate you taking the time to share your experience, as we will use this information to rectify the shortfalls and improve for future guest stays. Thank you again and we hope to welcome you back soon.Daman Playia – Assistant Manager

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy staying at Accent Inn. Comfy, clean rooms and handy airport shuttle. Plus where else do you get a cute lil ducky to take on vacation with you?😆
Stayed 1 night in Apr 2024
Response from Daman on Apr 17, 2024
Hello Camille, thank you for the perfect score and the great review! We are so happy to hear that you liked our hotel cleanliness, super comfy beds and pillows and our cute little duckie's accompany on the trip! We truly appreciate you taking the time and look forward to welcoming you back soon.Daman Playia – Assistant Manager

10/10 Excellent

Melissa, North York

Liked: Cleanliness, staff & service, property conditions & facilities
Will stay again
Stayed 2 nights in Feb 2024
Response from Daman on Apr 17, 2024
Hello Melissa, thank you for the perfect score! We truly appreciate you taking the time to give us a score and an awesome review! Thank you again for reaching out and we look forward to welcoming you back soon.Daman Playia – Assistant Manager

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and efficient service
Stayed 1 night in Apr 2024
Response from Miguel on Apr 10, 2024
Hello Brandon, Thank you for the perfect score out of 5! We appreciate you taking the time and we look forward to welcoming you back in the future with that same efficient service.

10/10 Excellent

kim

Travelled with family
Liked: Cleanliness, amenities
It was nice
Stayed 1 night in Apr 2024
Response from Miguel on Apr 10, 2024
Hello Kim , Thank you for the perfect score! We appreciate you taking the time and we look forward to welcoming you back in the future.

8/10 Good

Gina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024
Response from Miguel on Apr 10, 2024
Hello Gina, Thank you for your review! We appreciate you taking the time and we look forward to welcoming you back in the near future!

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Ducks !!!
Stayed 1 night in Apr 2024
Response from Miguel on Apr 10, 2024
Hello William, Thank you for the score out of 5! We appreciate you taking the time and glad that you enjoyed the ducks! We look forward to welcoming you back in the near future.

10/10 Excellent

Laurel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Forgot my toothbrush which they kindly supplied me with one
Stayed 1 night in Apr 2024
Response from Miguel on Apr 10, 2024
Hello Laurel, Thank you for the perfect score out of 5! We appreciate you taking the time and we look forward to welcoming you back in the future. We will be happy to supply you with more toothbrushes if you ever forget them again next time!

10/10 Excellent

Chun N

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms have been updated.
Stayed 2 nights in Apr 2024
Response from Miguel on Apr 10, 2024
Hello Chun N, Thank you s much for the review and we are glad you enjoyed our newly renovated rooms. We appreciate you taking the time and we look forward to welcoming you back in the future as you are one of our regular guests :)

10/10 Excellent

Cydney, Seattle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Easy access to freeway to town and very close to main Richmond area and has shuttle serve to airport and easy parking. Cheerful and fun messages on phone menu and mugs.
Stayed 1 night in Apr 2024
Response from Miguel on Apr 10, 2024
Hello Cydney, Thank you for the perfect score! We appreciate you taking the time and we look forward to welcoming you back again soon.

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You have to love the ducks and the quirky lobby.
Stayed 1 night in Apr 2024
Response from Miguel on Apr 10, 2024
Hello Christopher, Thank you for the perfect score review! We are glad that you love the ducks and our lobby :) We appreciate you taking the time and we look forward to welcoming you back in the future.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were welcoming and able to check us in early. Coffee and hot/cold water available in the lobby was appreciated. Thanks!
Stayed 1 night in Apr 2024
Response from Miguel on Apr 10, 2024
Hello Daniel, Thank you for the perfect score out of 5! We appreciate you taking the time and we look forward to welcoming you back in the future!

10/10 Excellent

KIM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the airport. We had a late flight so had to take a taxi from the airport but Accent reimbursed us. Great shuttle service the next day to the airport!! Thankyou!!
Stayed 1 night in Apr 2024
Response from Miguel on Apr 10, 2024
Hello Kim, Thank you for the perfect score out of 5! We are glad that you enjoyed out shuttle service. We appreciate you taking the time and we look forward to welcoming you back in the future!

10/10 Excellent

Kaia

Stayed 1 night in Apr 2024

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Accent Inns I've stayed in - including this one - put a level of effort/care into their properties that is unexpected and delightful.
Stayed 2 nights in Apr 2024
Response from Miguel on Apr 10, 2024
Hello Mark, Thank you for the perfect score out of 5! We appreciate you taking the time and we look forward to welcoming you back in the future!

10/10 Excellent

Willem Bruce

Liked: Cleanliness, staff & service
Everything was really great here, but for the lack of microwave in the room!
Stayed 1 night in Apr 2024
Response from Miguel on Apr 10, 2024
Hello Willem, Thank you for the perfect score out of 5! Our microwaves are based upon availability and we would be happy to provide you with a microwave for your next stay! Please inquire at our front desk about a microwave when checking in. We appreciate you taking the time and we look forward to welcoming you back in the future!

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service
We had two different rooms during our stay. The first was a 1 bedroom suite which was very noisy as it was on the corner of the building closest to the highway and the 2 windows were not sound proofed at all. The dishes in the kitchenet still had food stuck to them from the previous guest and we were missing several items that we had to call the front desk for. The bedroom had a very musty smell and based on the water damage in the ceiling and walls I'm guessing that's why. The wallpaper in the very small bathroom was also pealing off the wall. During our second night someone cut the catalytic converter out of our car which was parked in the corner of the hotel parking lot across from our room. When I asked the staff about security cameras they said they aren't always monitored but said they could get the security footage from that night for me and they would call me when they had it. No one ever called me back. Our second room was a conventional hotel room with two beds and it was much nicer and wasn't so run down.
Stayed 3 nights in Mar 2024
Response from Daman on Apr 3, 2024
Hello Joseph, thank you for your feedback. We are sorry to hear that your stay with us was not a positive one. I'll reach out directly to discuss your stay experience. We truly appreciate you taking the time as we will use this information to help improve for future guest stays.Daman Playia – Assistant Manager

10/10 Excellent

Tonia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport
Stayed 1 night in Jan 2024
Response from Daman on Apr 2, 2024
Hello Tonia, thank you for the perfect score and the great review! We are so happy to hear that you liked our convenient location and enjoyed your overall stay! We truly appreciate you taking the time and look forward to welcoming you back soon.Daman Playia – Assistant Manager

8/10 Good

Wesley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant attached could be better
Stayed 1 night in Mar 2024
Response from Miguel on Mar 31, 2024
Hello Wesley, thank you for the great score! We truly appreciate you taking the time to score us & providing feedback for our restaurant.Thank you again for reaching out and we look forward to welcoming you back soon.