Ratings based on 1,860 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromOntario

Overnight

Posted 23-May-2016
Pros: Location and staff
Location: Close to airport
Stayed overnight, prior to a flight. Staff excellent, Welcomed us warmly, suggested great lunch spot. Our room was spotless.
Comment from Hotel Management
29-May-2016 by smb, Hotel Management
Dear Anonymous Thank you for your wonderful 5 star review. I am very happy that you enjoyed your overnight stay with us in our spotlessly clean rooms. Thank you for your kind comments about our team. We hope to welcome you back in the near future. Yours truly, Sheena Brooks Assistant Manager
5out of 5
by A verified traveller from京都

カナダのロッジ風で素敵な宿です。

Posted 21-May-2016
Pros: スタッフの感じの良さ
Cons: 内側にロックがあれば、安全感が高まる。
Location: バンクーバー空港に近くリッチモンド地区にあり、道路を渡ったところには、ホリディ・イン・ホテルのサークルがあり、マクドナルドもある。15分ぐらい歩いたところには、ドラッグストアーのshoppersがあり、郵便局、銀行、飲茶レストラン、サブウェイや眼科まである。
既に環境税を実施しているカナダらしく、環境にも配慮された素敵なホテルで、オーナーはカナダ人。様々な人種のスタッフとハンディキャップを持つスタッフがいて、どの方も感じが良く、特にフロントの方は特に礼儀正しく、第一印象がとてもよかった。ロビーのコーヒーも無料で、誰でも何杯でも飲めて、カナダらしい。小さいながらもジャクジーもある。コンフォートや家具のセンスの良さには、これがカナダと思わせられた。アメニティも可愛く、こちらも環境に配慮された商品を使用しいるところに、オーナー夫妻の人柄が感じられた。オールド・イングランドを思わせる小さいながらも手の行き届いたイングリッシュ・ガーデンに、各階に飾られたセンスの良い寄せ植えにもオーナー夫妻の配慮が感じられ、気持ち良くステイできた。とにかくまた来たいと思える宿。
3out of 5
by A verified traveller frommelbourne australia

Too far from city without a car

Posted 17-May-2016
Pros: Room clean, very little noise except the fridge which we turned off.
Cons: No
Location: Close to restaurants, no activities close by
This was one of five on this trip. We were disappointed that staff were not helpful, except a young female workng there. Marine I think her name is. Good facilities, close to restaurants and breakky places but too far out of town without a car. Traffic terrible in a cab, no freeways or highways.
Comment from Hotel Management
23-May-2016 by smb, Hotel Management
Dear sspea Thank you for your review. I am happy that you enjoyed your stays in our quiet and clean rooms. I apologize for any excess noise from the fridge. The hotel offers a 24/7 shuttle to and from the airport. Upon request, the shuttle can also drop off at the nearby skytrain station for access into the downtown core in just 15 minutes. I apologize that you did not find all of our staff to be helpful but am pleased that one of our team members was able to assist you I am happy that our hotel and facilities made for an enjoyable stay. We hope to welcome you back in the near future. Yours truly, Sheena Brooks Assistant Manager
2out of 5
by A verified traveller

Posted 17-May-2016
it was frustrating as there are no electrical outlets in bedroom. Made for plugging in computer or phone most difficult.
Comment from Hotel Management
22-May-2016 by smb, Hotel Management
Dear Anonymous Thank you for your review. I will bring up your concern about the number of electrical outlets in the bedroom to our Quality Control department. We hope to welcome you back. Yours truly, Sheena Brooks Assistant Manager
5out of 5
by A verified traveller fromCariboo Region B.C.

Reasonably-priced accommodations; good shuttle

Posted 15-May-2016
Our stay was greatly enhanced by the service at the front desk. I would particularly thank Jaci for solving our parking problem and ensuring that our holiday got off to a great start. Thank you so much Jaci!
Comment from Hotel Management
16-May-2016 by smb, Hotel Management
Dear Marla Thank you for your 5 star review. I am happy that you enjoyed your stay. Thank you for your very kind comments about one of our team members, Jaci. Yours truly, Sheena Brooks Assistant Manager
3out of 5
by A verified traveller fromAlberta

Clean airport hotel

Posted 13-May-2016
Pros: It was close to airport, clean and the cleaning staff were very good.
Cons: The decor needs a little updating.
Location: The location is handy to airport, good restaurants within minutes of each other....I hop, Chop house, Dennys, McDonalds, S Nash fitness centre
The room was clean, bed was a little too firm. You can hear the people above as they shower, yell at their kids, walk around, and the a/c was a little noisy also. If you arent going to be in the room a lot then this hotel is good for you.
Comment from Hotel Management
19-May-2016 by smb, Hotel Management
Dear Jane Thank you for your 3 star review. I have glad that our hotel was a convenient location for your needs. I apologize for any concerns you had with your room. Guest comfort is a top priority for us. A Guest Service Agent is available 24/7 should you have any questions or concerns. We are in the process of completing renovations to some of our guestrooms. We would welcome the opportunity to show you what we have done. Yours truly, Sheena Brooks Assistant Manager
4out of 5
by A verified traveller

Posted 13-May-2016
It was very clean and quiet, it was great pricing, staff are friendly and approachable.
Comment from Hotel Management
16-May-2016 by smb, Hotel Management
Dear Anonymous Thank you for your 4 star review. I am happy our hotel, service, and amenities made for an enjoyable stay. Yours truly, Sheena Brooks Assistant Manager
5out of 5
by A verified traveller

Close to airport, great staff, clean and convenien

Posted 5-May-2016
Great location and complimentary shuttle and car park service very reasonable for the week!
Comment from Hotel Management
8-May-2016 by smb, Hotel Management
Dear Anonymous Thank you for your 5 star review. I am happy that you were able to take advantage popular Stay N' Park Package and that you found it convenient for your needs. We hope to welcome you back in the near future. Yours truly, Sheena Brooks Assistant Manager
4out of 5
by A verified traveller fromStewart, BC

Nice and clean

Posted 2-May-2016
Great experience for 1 night, the restaurant was phénoménal, great food good size for the price.
Comment from Hotel Management
5-May-2016 by smb, Hotel Management
Dear So Thank you for your 4 star review. I am glad you enjoyed your stay with us. I am happy that you found the onsite restaurant phenomenal. Yours truly, Sheena Brooks Assistant Manager
4out of 5
by A verified traveller

Posted 1-May-2016
Pros: Vraiment confortable. Navette gratuite aux demi-heures, proximité d'un Resto. Accessibilité des chambres par l'extérieur.
Location: Une demi- heure de marche de plusieurs centres commerciaux. Possibilité de prendre la navette de l'hôtel pour accéder au Skytrain.
Bon accueil à la réception. Avons pu avoir la chambre avant l'heure indiquée
Comment from Hotel Management
5-May-2016 by smb, Hotel Management
Dear Anonymous Thank you for your 4 star review. I am glad that our hotel, services, and amenities made for an enjoyable stay. We hope to welcome you back to our hotel in the near future. Yours truly, Sheena Brooks Assistant Manager