Ratings based on 2,452 Verified Reviews

4.0 out of 5
88% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveller

Nice hotel close to airport with 24 hr shuttle

Posted 23-May-2017
Pros: 24 hour shuttle bus
Hotel very busy at check in but staff very friendly and efficient
Comment from Hotel Management
25-May-2017 by Assistant Manager, Hotel Management
Thanks for the excellent 4 star review. I am very pleased that our shuttle bus and the great service provided by our experienced staff made your stay very comfortable. We look forward in welcoming you back to the hotel in the near future. Regards Yogesh Sharma
4 out of 5
Recommended
for Everyone
by A verified traveller from Victoria, BC

Comfy hotel close to the airport

Posted 23-May-2017
Check in was fast and pleasant. Our stay was comfortable, the room was clean and looked newer, and I love that they are taking steps to be more Eco friendly. It's fairly inexpensive to stay here and it's pretty close to the airport. I'd stay again.
Comment from Hotel Management
25-May-2017 by Assistant Manager, Hotel Management
Thanks for the great 4 star review. I am very pleased that you had a comfortable stay with us. We pride ourselves in taking all the steps we can to reduce our carbon foot print. I would also like to thank you for making our hotel your home away from home. We look forward in welcoming you back in the near future. Regards Yogesh Sharma
5 out of 5
Recommended
for Everyone
by A verified traveller from bc

Great hotel, loved the sense of humour

Posted 23-May-2017
The room was nice, clean, spacious, close to airport and had some dining and shopping options nearby. I really enjoyed the sense of humour displayed, from comments on the room key, to the notepad, to the satisfaction survey. A pleasant experience, I'd definitely stay again.
Comment from Hotel Management
25-May-2017 by Assistant Manager, Hotel Management
Thanks Jenn for the excellent review. I am very pleased that our location and the other services provided by the hotel hotel made your stay very comfortable and enjoyable. I would also like to thank you for making us your preferred choice. We look forward in welcoming you back in the near future. Regards Yogesh Sharma
4 out of 5
Recommended
for Everyone
by A verified traveller from BC

great hotel close to airport

Posted 23-May-2017
This hotel has become a regular with us when flying out of Vancouver airport. Rooms are clean and quiet and shuttle service is great
Comment from Hotel Management
25-May-2017 by Assistant Manager, Hotel Management
Thanks Darlene for such an excellent review. I am very pleased to know that you thoroughly enjoyed your stay with us. I would like to thank you for making us your preferred choice. We look forward in welcoming you back to the hotel in the near future. Regards Yogesh Sharma
3 out of 5
Recommended
for Everyone
by A verified traveller from BC, Canada

Good price. but old

Posted 22-May-2017
Location: For a quick meal, there is a I Hop next door and a McDonald's within walking distance.
The hotel is very dated and the bed linen was not as clean as it could be. We did find the pillows and the bed to be very comfortable; something similar to what a much more expensive hotel would have.
Comment from Hotel Management
25-May-2017 by Assistant Manager, Hotel Management
Thanks for the nice review. I am glad you had a nice stay with us. I am very sorry to hear that you did not find our rooms up to the top Accent Inns Standards and would like to assure you that the concerned department head has been informed. We look forward in welcoming you back to the hotel in your future travels. Regards Yogesh Sharma
3 out of 5
by A verified traveller from Kitchener

Need new chairs

Posted 19-May-2017
The chairs in the lobby are very old and worn. It would be nice if they were replaced. The staff were lovely and the bed was very comfortable. Everything looked clean. Not too much around as it's mostly an industrial area. The shuttle bus that picked us up from the airport was discusting. I would rather not have had to sit on the gross seats
Comment from Hotel Management
25-May-2017 by Assistant Manager, Hotel Management
Thanks Norma for the review. I am glad you enjoyed your stay in our clean rooms and our staff was able to provide you with the top level of guest service Accent Inns is famous for. I am glad to let you know that our lobby is scheduled to be renovated in the near future. I am very sorry to hear about your shuttle bus experience and would like to assure you that the shuttle operator has been informed. We looked forward in welcoming you back to the hotel in the near future. Regards Yogesh Sharma
5 out of 5
Recommended
for Everyone
by A verified traveller from vancouver

Amazing Grave

Posted 17-May-2017
What an amazing place! Check-in was fast!!! The bed WAS INCREDIBLE!!!! Pillow was perfect. Water pressure was great!!! Clean
Comment from Hotel Management
18-May-2017 by Assistant Manager, Hotel Management
Thanks Robert for such an excellent review. I am very pleased to know that you thoroughly enjoyed your stay with us and the various services provided by the hotel made your stay very enjoyable. I would like to thank you for making our hotel your preferred choice. We look forward in welcoming you back to the hotel in the near future. Regards Yogesh Sharma
2 out of 5
by A verified traveller

Okay hotel for price

Posted 16-May-2017
Pros: The shuttle bus driver that picked us up from the airport.
Cons: That all charges are up front, including any extra cost of cots. Also a bigger room would have been nice.
The only really positive experience with this hotel was the airport shuttle driver that picked us up in the late evening. He was more than accommodating and allowed us to check in to our room and then took us to a nearby restaurant so we could eat. The room was okay, nothing fancy and it was small with barely any room for the cot (there were 5 adults in the room). The cost of the room was more than what was quoted by expedia due to the extra charge for the cot (on the invoice, we were charged for the extra person but the cot was not included). Upon checking out, the front desk clerk was quite rude (I interrupted his smoke break, which he was doing right outside the doorway) when I had asked him about the extra charge and why it was not on the original invoice. He told me that I should have mentioned it upon check in and 'next time you need to tell us right away'. There will not be a 'next time'.
Comment from Hotel Management
18-May-2017 by Assistant Manager, Hotel Management
Thanks for the review. I am glad that the shuttle driver was able to help with your traveling needs.Our standard rooms come maximum with 2 queen size beds and any extra's like cots come with an additional charge. I am very sorry that one of our front office agents did not provide you with the top level of costumer service we pride ourselves for but please be assured that the concerned department head has been informed and corrective measures have been put in place. We look forward in welcoming you back in the future to redeem ourselves. Regards Yogesh Sharma
4 out of 5
Recommended
for Everyone
by A verified traveller from Los Angeles

Not far from the airport. Next to IHOP, etc.

Posted 15-May-2017
Pros: Bed was nice. Room clean.
Cons: Lobby some what small for people gathering to sign in.
Location: Close to airport, places to eat. Quiet!
There was shuttle for airport service. It took some time for one to come. In the morning for the return trip to airport, the driver never told everyone that he was about to leave. Just had to figure it out. Other than that it was nice and clean. Very quite at night for a good nice sleep.
Comment from Hotel Management
17-May-2017 by Assistant Manager, Hotel Management
Thanks Ms M for the nice review. I am happy that you enjoyed your stay in our clean rooms and comfortable beds. I am pleased to advise you that we will be renovation our lobby very soon to provide our guests with a great experience. I am very sorry regarding your concern about the airport shuttle. We look forward in welcoming you back in the future. Regards Yogesh Sharma
4 out of 5
Recommended
for Everyone
by A verified traveller from Brisbane, Australia

Convenient to airport

Posted 15-May-2017
Provide free airport shuttle twice an hour. Attached restaurant serves excellent pancakes and gives 10% discount if you stay in hotel. Terminal to checkin to your flight in the lobby.
Comment from Hotel Management
17-May-2017 by Assistant Manager, Hotel Management
Thanks Bill for the great review. I am glad that the various services and amenities provided by the hotel made your stay very comfortable and enjoyable. We look forward in welcoming you back to the hotel in your future travels. Regards Yogesh Sharma