Could not use pool or spa. 8 unsupervised children being roudy. Manager refused to acknowledge the situation. Peaceful evening in the lounge until again 8 unruly children and 4 adults take over lounge. Turn lights up high, turn off the music and put on the basketball game. Next morning 8 hungry children 4 adults again take over the lounge and breakfast room. Same manager as the night before just says "deal with it!" When we complain again.
Poor management. Guess the majority rules. Want piece and quite stay at the El Capitan for the same price and it has a bar and restaurant.
Comment from Hotel Management
26-Mar-2017 by Holly B. , Hotel Management
Thank you for your review. While we do apologize that you felt the children were unruly and not being watched; we had spoken with the parents of the children several times that night. Management didnt state "just deal with it", we did however let you know that the lobby is a common area and we cant restrict our guests from using it. Being that you were looking for a "quite place" to enjoy the multiple bottles of wine consumed; perhaps the El Capitan would be the best choice for your lodging next time. In all fairness to everyone involved, many of our guests travel with children. We do appreciate your business and feedback, we just feel that there is more to the story then what you chose to share and would prefer that our other guests not be subject to the same negativity that you felt the need to approach the parents/children with.
Thank you for your time.