Ratings based on 351 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia-Verified Reviews
by A verified traveller from Germantown, MD
Posted Aug. 20, 2019
Liked the location, cleanliness and friendliness of staff
Comment from Hotel Management
Aug. 21, 2019 by Hector Montes, Hotel Management
Dear customer, We thank you for the time spent on rating your stay at our hotel. We look forward to seeing you again. Regards, Héctor Montes Director G. Manager Hotel Silken Juan de Austria
by A verified traveller
Posted Aug. 19, 2019 on Hotels
by A verified traveller
Posted Aug. 9, 2019
by A verified traveller
Posted Jul. 14, 2019
by A verified traveller
Posted Jun. 24, 2019
Comment from Hotel Management
Jul. 6, 2019 by Hector Montes, Hotel Management
Estimado cliente,
Le agradecemos el tiempo dedicado en puntuar el hotel.
Nos ayudarán a seguir mejorando.
Un saludo,
Héctor Montes
Director / G. Manager
Hotel Silken Juan de Austria****
by A verified traveller
Posted Jun. 15, 2019
Comment from Hotel Management
Jun. 17, 2019 by Hector Montes, Hotel Management
Estimado cliente,
Le agradecemos el tiempo dedicado en puntuar el hotel.
Nos ayudarán a seguir mejorando.
Un saludo,
Héctor Montes
Director / G. Manager
Hotel Silken Juan de Austria****
by A verified traveller
Posted May 2, 2019
In downtown area with cafe on street, really good if you are a people watcher, staff outstanding, rooms are well kept and welcoming, could not fault at all and would stay here again.
Comment from Hotel Management
May 3, 2019 by Hector Montes, Hotel Management
Dear Customer,
We appreciate your comments about the hotel. We are glad that you enjoyed your stay and our team has been able to serve you as expected. We hope to see you soon again
A cordial greeting,
Héctor Montes Acordagoitia
Director / G. Manager
Hotel Silken Juan de Austria ****
by A verified traveller
Posted Apr. 14, 2019
Comment from Hotel Management
May 1, 2019 by Hector Montes, Hotel Management
Estimado cliente,
Le agradecemos las molestias en puntuar el hotel.
Nos ayudarán a seguir mejorando.
Un saludo,
Héctor Montes
Director / G. Manager
Hotel Silken Juan de Austria
by A verified traveller
Posted Apr. 13, 2019
Enjoyed our stay completely - have tried to book again with children tho , and have been unable to book a single family room , with three beds and a cot , which is disappointing and has meant we have had to book elsewhere
Comment from Hotel Management
May 2, 2019 by Hector Montes, Hotel Management
Dear Customer,
We appreciate the inconvenience to rate the hotel. All the rooms we have only permit 1 extra bed or a cot, not both in only one room, there is not place enough. Do not stop contacting us directly, maybe we can find a solution.
We hope to see you again.
Greetings,
Héctor Montes
Director / G. Manager
Hotel Silken Juan from Austria
by A verified traveller
Posted Dec. 31, 2018
Ok hotel, but quite basic. Clean and functional, reasonably priced with friendly staff but the rooms are tired and the sound insulation from the main road is poor.
Comment from Hotel Management
Dec. 31, 2018 by Hector Montes, Hotel Management
Dear Customer,
Thank you for your comments. We are glad to hear from you that our personal was so helpful with you, we work hardly everyday about it. We will also take care about the other comments in order to improve We hope to see you again.
Greetings,
Héctor Montes
Director / G. Manager
Hotel Silken Juan de Austria ****
