Title: Hotel María de la Luz - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel María de la Luz A peaceful retreat in the city center where travelers can enjoy traditional Mexican flavors and genuine hospitality in a garden setting ![Deluxe Room | View from room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/f4b3b999.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - evening/night](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/29f3f423.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Double Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/5ab16b98.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/45615177.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/a2e750a1.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel María de la Luz sits in the city center, offering a quiet escape with its garden and welcoming terrace. Guests can enjoy authentic Mexican dishes at El Castellano restaurant, relax poolside or with a drink at the bar, and get local insights from the helpful concierge team. 7.6 Good ## Popular amenities - Bar - Pool - Room service - 24/7 front desk - Housekeeping - Air conditioning ## Room options ### Check availability for these dates Tonight [Oct. 3 - Oct. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 4 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=8422466&PinnedHotelID=8422466&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 14 of 14 rooms ![Double Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/3dfd3a31.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room 8.2 Very good 11 reviews ### Highlights Soundproofed Air conditioning Refrigerator TV Clothes dryer Ceiling fan Private bathroom Free bottled water - 164 sq ft - Sleeps 4 - 2 Double Beds ![Economy Double Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/2d322e70.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Economy Double Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 4 - 1 Double Bed ![Twin Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/2fe24a2d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 3 - 1 Twin Bed and 1 Double Bed ![Standard Twin Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/8cd5089f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room 10.0 Exceptional 1 review ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 3 - 1 Twin Bed and 1 Double Bed ![Standard Double or Twin Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/d784dab4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double or Twin Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 4 - 2 Double Beds ![Deluxe Double or Twin Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/2c6dce2f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double or Twin Room ### Highlights Balcony Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe - Sleeps 4 - 2 Double Beds ![In-room safe, soundproofing](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/d6306056.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 2 - 1 King Bed ![In-room safe, soundproofing](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/d6306056.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 2 - 1 King Bed ![Deluxe Double Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/5ab16b98.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room ### Highlights Balcony Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe - Sleeps 2 - 1 Double Bed ![Deluxe Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/2832a1cc.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room ### Highlights Balcony Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe - Sleeps 2 - 1 King Bed ![Triple Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/c553ee11.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 4 - 2 Twin Beds and 1 Double Bed ![Superior Double Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/9794c61f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 4 - 1 Double Bed and 1 Queen Bed ![Deluxe Triple Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/28076769.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Triple Room ### Highlights Balcony Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe - Sleeps 4 - 2 Twin Beds and 1 Double Bed ![Superior Triple Room](https://images.trvl-media.com/lodging/9000000/8430000/8422500/8422466/8a2057a3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Triple Room ### Highlights Soundproofed Air conditioning TV Clothes dryer Private bathroom Free bottled water In-room safe Daily housekeeping - Sleeps 5 - 1 Twin Bed, 1 Double Bed and 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FValladolid-Hotels-Hotel-Maria-De-La-Luz-By-Rotamundos.h8422466.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FValladolid-Hotels-Hotel-Maria-De-La-Luz-By-Rotamundos.h8422466.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.69056%2C-88.20245&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=FKLxBP_8PygCvMT-NeGR1wfKXcg=) Calle 42 No. 193, Centro, Valladolid, YUC, 97780 #### What's nearby - Cathedral of San Gervasio - 2 min walk - 0.2 km - Valladolid Municipal Palace - 3 min walk - 0.3 km - Calzada de los Frailes - 5 min walk - 0.5 km - Cenote Zaci - 8 min walk - 0.7 km - Convent de San Bernardino de Siena - 13 min walk - 1.1 km #### Getting around - Cancun Intl. Airport (CUN) - 108 min drive #### Restaurants - ‪Casona Valladolid - ‬3 min walk - ‪Las Campanas - ‬1 min walk - ‪Mesón del Marqués - ‬1 min walk - ‪Hosteria Del Marques - ‬1 min walk - ‪Agustin Gusto - ‬1 min walk ## About this property ### Hotel María de la Luz Hotel in the city center At Hotel María de la Luz, you can look forward to a terrace, a garden, and a bar. The on-site Mexican cuisine restaurant, El Castellano, offers breakfast, lunch, and dinner. Free WiFi in public areas and a business center are available to all guests. Additional perks include: - A seasonal outdoor pool and a children's pool - A banquet hall, 1 meeting room, and a 24-hour front desk - Tour/ticket assistance, a front-desk safe, and concierge services - Luggage storage Room features All 68 rooms boast comforts such as air conditioning, in addition to thoughtful touches like safes and sound-insulated walls. More conveniences in all rooms include: - Bathrooms with showers and free toiletries - TVs with cable channels - Daily housekeeping and phones ## Similar properties ![Outdoor pool, open 9 AM to 9 PM, sun loungers](https://images.trvl-media.com/lodging/31000000/30420000/30411300/30411237/b95957d9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel San Clemente Valladolid - Pool - Kids pool - Parking included - Free WiFi 8.2 Very good 201 reviews CA $68 CA $82 total includes taxes & fees Oct 4 - Oct 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=30411237&PinnedHotelID=30411237&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/106000000/105230000/105224100/105224040/7fd40eea.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Kuxtal Valladolid - Pool - Free WiFi - Air conditioning - Housekeeping 9.4 Exceptional 68 reviews CA $49 CA $59 total includes taxes & fees Oct 4 - Oct 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=105224040&PinnedHotelID=105224040&HadPinnedHotel=true®ionId=-1&adults=2) ![32-inch flat-screen TV with cable channels, TV](https://images.trvl-media.com/lodging/75000000/74510000/74503900/74503867/1c006a72.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Real Hispano Valladolid - 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Breakfast available 9.2 Wonderful 878 reviews CA $72 CA $87 total includes taxes & fees Oct 4 - Oct 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=17863862&PinnedHotelID=17863862&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/13000000/12830000/12827800/12827707/dfd1833b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Zaci Valladolid - Pool - Parking included - Free WiFi - Restaurant 7.6 Good 253 reviews CA $61 CA $74 total includes taxes & fees Oct 4 - Oct 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=12827707&PinnedHotelID=12827707&HadPinnedHotel=true®ionId=-1&adults=2) ![Garden](https://images.trvl-media.com/lodging/14000000/13440000/13434900/13434895/23cd463e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Quinta Marciala Hotel Boutique Valladolid - Pool - Parking included - Free WiFi - Air conditioning 9.0 Wonderful 426 reviews CA $47 CA $56 total includes taxes & fees Oct 4 - Oct 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=13434895&PinnedHotelID=13434895&HadPinnedHotel=true®ionId=-1&adults=2) ![Classic Double Room, 2 Double Beds | Balcony view](https://images.trvl-media.com/lodging/25000000/24250000/24241100/24241063/2dd9782d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa San Juan Valladolid - Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 261 reviews CA $58 CA $70 total includes taxes & fees Oct 9 - Oct 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=24241063&PinnedHotelID=24241063&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in some public areas: Free WiFi ### Parking and transportation - Limited onsite parking ### Food and drink - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - El Castellano ### Things to do - Children's pool - Seasonal outdoor pool ### Family friendly - Children's pool - Seasonal outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Business services - Business center - Meeting room ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator - Wheelchair accessible (may have limitations) ### More - Banquet hall - Designated smoking areas ## Room amenities ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shampoo - Shower - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Free bottled water - Limited room service ### More - Air conditioning - Dryer - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 1:30 PM; Check-in end time: 3 PM Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Safety features at this property include a fire extinguisher This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators ### Property is also known as Hotel Maria Luz Valladolid Maria Luz Valladolid Hotel Maria Luz Hotel Maria de la Luz Hotel María de la Luz Hotel Hotel María de la Luz Valladolid Hotel María de la Luz By Rotamundos Hotel María de la Luz Hotel Valladolid ## Frequently asked questions ### Does Hotel María de la Luz have a pool? > Yes, this property has a seasonal outdoor pool and a children's pool. ### How much does it cost to stay at Hotel María de la Luz? > As of Oct 3, 2025, prices found for a 1-night stay for 2 adults at Hotel María de la Luz on Oct 5, 2025 start from CA $51.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Valladolid-Hotels-Hotel-Maria-De-La-Luz-By-Rotamundos.h8422466.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel María de la Luz pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel María de la Luz? > Limited spots are available. ### What time is check-in at Hotel María de la Luz? > Check-in start time: 1:30 PM; Check-in end time: 3 PM. ### What time is check-out at Hotel María de la Luz? > Check-out is at noon. ### Where is Hotel María de la Luz located? > Located in the heart of Valladolid, this hotel is steps from Francisco Canton Rosado Park, Cathedral of San Gervasio, and Chocolate Museum - Story Valladolid. Valladolid Municipal Palace and Casa de los Venados are also within 5 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel María de la Luz Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 7.8 Cleanliness ### 9.0 Location ### 8.0 Staff & service ### 7.8 Eco-friendliness ### 7.0 Property conditions & facilities 10 - Excellent 114 8 - Good 155 6 - Okay 106 4 - Poor 30 2 - Terrible 20 ### 10/10 Excellent #### DAVID Mar 25, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Loved my stay here. ##### DAVID Stayed 1 night in Mar 2023 ### 10/10 Excellent #### Annie Mar 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities lovely stay! ##### Annie Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### SILVIA Mar 29, 2024 Liked: Cleanliness, staff & service, property conditions & facilities A great place to stay. Quiet and family oriented. ##### SILVIA Stayed 2 nights in Mar 2024 ### 8/10 Good #### Donald Jan 19, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Located very close to all the action and sites in town. ##### Donald Stayed 1 night in Jan 2023 ### 10/10 Excellent #### Anand Sep 27, 2022 Liked: Cleanliness, staff & service, property conditions & facilities Right in the heart of the central square makes it easy to access restaurants and perfect point for tour pick ups. ##### Anand Stayed 3 nights in Sep 2022 ### 10/10 Excellent #### Garry A Mar 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel! Right across the street from the town square. ##### Garry A Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### pablo Dec 27, 2024 Liked: Cleanliness, staff & service, amenities For the price was ok but all night theres was a cat screaming ##### pablo Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Kevin William Feb 9, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent spot in the heart of the city Perfect hotel for your visit. Rooms were comfortable, clean, and affordable. Location is beyond good. Right in the main square, easy walk to the cenote. Would definitely stay here again. Staff were friendly and hotel was safe and clean. The only one issue that could be a drawback, but wasn't a problem for me was there were only 8 parking spots. I had no problem getting one so for me it does not impact my view. ##### Kevin William Stayed 2 nights in Feb 2024 ### 8/10 Good #### Michael Mar 5, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Good for a short stay. Overall, a good stay and value. Comfortable, great location, and a good restaurant and service. Its an old building whose rooms have renovated. The bathroom is cramped with the toilet wedged between the wall and sink table but no other complaints. Staff was good. Hotel was what I expected from a 3 star. ##### Michael Stayed 2 nights in Mar 2023 ### 4/10 Poor #### Maria Jan 7, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities This is likely 1 star hotel. Even though we were 2 we only have towels for 1, bathroom horrible only hot water, we couldn’t use the shower. The good things about the hotel are the rooftop bar and the location. ##### Maria ### 10/10 Excellent #### john Jul 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All of the above. ##### john Stayed 4 nights in Jul 2024 ### 4/10 Poor #### Daniel Jesús Apr 12, 2024 Liked: Staff & service Oo ##### Daniel Jesús Stayed 1 night in Apr 2024 ### 8/10 Good #### maurice Mar 21, 2023 Liked: Cleanliness, staff & service, property conditions & facilities My wife and I have stayed in this hotel many times and always had good service but the thing we used to look forward to was the buffet breakfast that they no longer have ##### maurice Stayed 3 nights in Mar 2023 ### 10/10 Excellent #### Katarina Feb 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The inside dining area with the hanging lights and plants was especially beautiful. i would have liked a lounge chair to lie beside the pool. the pool area could have easily been made more 'welcoming' and i am sure more people would use it. it was refreshing, but not comfortable to lie on the cement after a dip. ##### Katarina Stayed 2 nights in Feb 2023 ### 2/10 Terrible #### Sonia Nov 6, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is beautiful, and the location is the best, but rooms are horrible and poor. No isulation so I coul hear everything happening in the street. Broken and dirty curtains. Bed linen is very old and wasted, with yellow marks. The shower is old and there is no pressure also sometimes, cold or hot water doesn't work. Only 1 small towel per person and very old and wasted too. There is no feet towel, and the floor is slippery when wet in the bathroom. I had to ask for another toilet paper too as it is a cheap one that is gone in 1 night and we stayed 3 nights. No toilet brush.Very old and dirty. Poorly maintained rooms. Also the terrace with views is not part of the jotel, as it is a restaurant where one can visit if having dinner (no drinks only allowed). ##### Sonia Stayed 1 night in Nov 2024 ### 2/10 Terrible #### Sonia Nov 6, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is beautiful, and the location is the best, but rooms are horrible and poor. No isulation so I coul hear everything happening in the street. Broken and dirty curtains. Bed linen is very old and wasted, with yellow marks. The shower is old and there is no pressure also sometimes, cold or hot water doesn't work. Only 1 small towel per person and very old and wasted too. There is no feet towel, and the floor is slippery when wet in the bathroom. I had to ask for another toilet paper too as it is a cheap one that is gone in 1 night and we stayed 3 nights. No toilet brush.Very old and dirty. Poorly maintained rooms. Also the terrace with views is not part of the jotel, as it is a restaurant where one can visit if having dinner (no drinks only allowed). Only good thing it has private parking. ##### Sonia Stayed 1 night in Nov 2024 ### 4/10 Poor #### Kari Mar 10, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not a place to stay in future The front desk staff were not experienced. They wanted to give us a room on the main plaza the day of a busy festival with loud speakers and lots of traffic. The quieter room they gave us was very small with no room to get out of bed on one side and very tired linens. The shower did not work at all and the water did not heat up. The shower head was ancient and sprayed everywhere. The furniture was ancient. It was not worth half the price. The hotel's heyday must have been the early 70s. We complained on check out and they maintain that some rooms are renovated. I wouldn't take a chance.The Augustin Gusto restaurant in the downstairs area was very good so we ate well with friendly service but I would not book this place again. ##### Kari Stayed 1 night in Mar 2024 ### 4/10 Poor #### Monica Oct 17, 2023 Liked: Staff & service Disliked: Cleanliness, amenities, property conditions & facilities The location of this hotel is fabulous. However, the hotel itself is terrible. My room was decently clean. However, the bedsheets were so thin you could look through them and the towels actually had holes in them. There was broken towel bars in the bathroom. I’m not that picky so I did not make a big deal about these things however, my sister-in-law got a room that was very dirty. When she complained, they gave her another room that ended up having bedbugs in it. Luckily, she noticed them on time and was able to move rooms once again. Third time was a charm and they gave her an upgraded room with a view to the main plaza. The hotel is actually really nice but it’s too bad that the owners have chosen not to give it any maintenance or spend money on updating their supplies. I will NOT be staying here again and advise you to look elsewhere. There are much better options for cheaper. ##### Monica Stayed 1 night in Sep 2023 ### 10/10 Excellent #### RICHARD Aug 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### RICHARD Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Miguel Aug 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Bien ##### Miguel Stayed 1 night in Jul 2025 ### 8/10 Good #### Rodolfo Jul 12, 2025 ##### Rodolfo Stayed 1 night in Jul 2025 ### 6/10 Okay #### Jose guadalupe Jun 27, 2025 Liked: Cleanliness ##### Jose guadalupe Stayed 1 night in Jun 2025 ### 8/10 Good #### Katia Jun 21, 2025 Liked: Cleanliness, amenities, property conditions & facilities Bien ##### Katia Stayed 1 night in Jun 2025 ### 8/10 Good #### Giselly Jun 10, 2025 Liked: Cleanliness, property conditions & facilities Muy buena ubicación y está bastante cómodo. Lo único que no me gustó es que la señal de wifi no llega bien a las habitaciones, solo al lobby y pasillo, eso deberían mejorarlo. ##### Giselly Stayed 1 night in Jun 2025 ### 8/10 Good #### Eric May 10, 2025 ##### Eric Stayed 1 night in May 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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