Lobby lounge

Reviews of Eurostars Rey Don Jaime Hotel

4 out of 5
Eurostars Rey Don Jaime Hotel
Avenida Baleares 2, Valencia, Valencia

Reviews

8.0

Very good

Rating 10 - Excellent. 351 out of 1005 reviews" "
Rating 8 - Good. 399 out of 1005 reviews" "
Rating 6 - Okay. 150 out of 1005 reviews" "
Rating 4 - Poor. 55 out of 1005 reviews" "
Rating 2 - Terrible. 50 out of 1005 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for 1 night
Stayed 1 night in Feb 2024

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to modern museum in easy walkable distance. Pool closed due to time of year. Nearest metro was to far away to walk to hotel so used a taxi 10 euro. Taxi wait outside hotel. Clean throughout hotel. English speaking reception staff. A good italian resturant across the road and a bar next to it showing spanish football. A nice stay.
Stayed 2 nights in Jan 2024

10/10 Excellent

BRIAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024

6/10 Okay

Maria, San Salvador

Stayed 2 nights in Dec 2023

8/10 Good

Helena, Austin

Stayed 3 nights in Nov 2023

10/10 Excellent

Michelle, dubai

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location to walk into city (30 minutes) or also to beach area (40 minutes). Lovely city. Easy to navigate
Stayed 4 nights in Oct 2023

10/10 Excellent

JUAN pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Nicolas

Travelled with partner
Disliked: Amenities
/
Stayed 3 nights in Sep 2023

10/10 Excellent

Ketan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The elevators are very old and tiny
Stayed 1 night in Sep 2023

10/10 Excellent

Jean-Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay, clean and with fonctionneing AC!
Stayed 2 nights in Sep 2023

2/10 Terrible

Audrey

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Staff lovely but service terrible, cost us 100 euro because they forgot to book our taxi the night before we had a tour which we missed, no refund, Expedia put the wrong photo up with the wrong description and price or Eurostar gave us the wrong room two days at reception and on phone calls no response no one gave us our room nor a refund for the difference, 3 days no internet in the room no reason just empty promises it would work later, no iron in room, spent 3 days calling and being told they would send one to my room only to get a broken one and no replacement, so couldn’t iron my clothes, late for tours and lost fees no discount for being in an economy room and no one would help in either Expedia or hotel don’t pay these guys up front!
Stayed 4 nights in Aug 2023

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay with little problems
Hotel is greatly located in Valencia. However the room I reserved was not available for me upon check in, and could not be given because they were fully booked. Also, the A/C works poorly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Joe

Stayed 5 nights in Jul 2023

8/10 Good

Nicola

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Eusebio

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Air conditioning was not the greatest. Taxi booking was very bad but we think this is a city issue and not hotel specific The food was great
Stayed 3 nights in Jul 2023

10/10 Excellent

Zaldy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great! Hotel is big and room was clean and spacious. Breakfast was nice with big selections. Parking is convenient. Pablo at the front desk was very helpful.
Stayed 2 nights in Jun 2023

8/10 Good

Jeffrey R

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

4/10 Poor

Guy

Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is one of my favourite hotels in Valencia. Its location suits my concert & opera attendances. The rooms are large and comfortable and are like home from home. Breakfast was varied and plentiful.
Stayed 1 night in Apr 2023

10/10 Excellent

Z

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Georges

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay with Eurostar! Had a few issues caused by booking with Expedia but the hotel staff handled the issues beautifully and worked with us each time. The hotel is beautiful and the rooms are excellent. Would stay here again!
Stayed 8 nights in Feb 2023

8/10 Good

Michael G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2023

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom door didn't close all the way and some of the floor slabs were loose.

6/10 Okay

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every single noise was heard even from upstairs. Bathtub super small. Room was given 3 hrs after check in not good lady was dismissive at the front desk I had to go up and ask for the keys about 30 minutes later.

4/10 Poor

Angie

Disliked: Property conditions & facilities, room comfort
Do yourself a favour and STAY SOMEWHERE ELSE.
I will never stay here again. Obviously 4* doesn’t mean what it used to. During our recent winter stay, Valencia has been unseasonably warm and in spite on room temps approaching 30celcius, there was nothing they could (or would?) do to enable cooling the room. Needless to say, 3 nights of zero sleep. They changed us to another room but it was just the same. We paid for an upgraded room and it was a joke. The condition of the floors was well past the point where they should have been replaced. Laminate plank floors which had gaps that were perfect to stub your toes on. They also had lots of water damage. The pool was closed - fine, it’s winter but the access to it is down a back hallway that’s like a hidden forgotten space. Ditto for the sun terrace - which we didn’t try to access because the door said emergency access only which where I come from means a fire alarm is going off if you go through that door. Another ditto for the “gym”, a term which I use loosely…you have to go outside, past the pool access and open another glass door - no cooling, south/west facing so extremely hot. The gym contained a small rack of free weights, 1 treadmill, 1 elliptical (non-programmable) and one stationary bike also very basic, not programmable. The lobby and public areas of the ground floor have a very unpleasant odour of air freshener that must be getting pumped in as it is constant and unbearable. If you have asthma, this is likely not the place for you. One word to describe? Horrible!!
Stayed 3 nights in Dec 2022

10/10 Excellent

Jose G M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 2 nights in Dec 2022

8/10 Good

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Maria

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

2/10 Terrible

Chung Ping

Disliked: Cleanliness, amenities, property conditions & facilities
I reserved a courtyard view but they give me a with no view at all but a pipe duct. Parking garage door can not open automatically need to go outside and open the dirtydoor by hand, terrible at all.
Stayed 1 night in Nov 2022

8/10 Good

Grace

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2022

8/10 Good

Bashir, Pereybere

Liked: Staff & service
Located 1.5km from city center - bus stops 200m to go everywhere - room is good but no tea coffee facilities - room safe is quite used and hard to press the numbers - very busy hotel - check process takes long time - breakfast good but need some variety - overall nice stay

8/10 Good

Jonathan

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location for science and art centres. Quick bus ride to city centre. Good selection at breakfast, room spotless and all staff really helpful.
Stayed 5 nights in Oct 2022

6/10 Okay

Mark

Disliked: Cleanliness, room comfort
Needs some TLC
Overall ok, and at a reasonable price for the location. However, the double bed is two singles, the beds are uncomfortable. The gym, is hidden down a dark and I would say, dangerous unlit path. The gym is in need to care, the pool was closed throughout. There is no indication of room charges in the room. The food in the bar is good if simple.
Stayed 6 nights in Oct 2022

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Good reception staff the room was spacious and kept to good standard by housekeeping food was good
Stayed 3 nights in Oct 2022

10/10 Excellent

carolina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a good location for us and had a few restaurants that were very delicious. Also not too far from downtown center
Stayed 2 nights in Sep 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, room comfort
It was good. Checking in was a little troublesome as I had two rooms booked but they insisted I had one and had to get my booking email from Hotels.com
Stayed 2 nights in Sep 2022

10/10 Excellent

Mahmood

Travelled with family
Liked: Cleanliness, staff & service, amenities
Pablo on the front desk was amazing, I ordered a vegetarian pizza and it came through incorrect with meat on it, So without me knowing Pablo ordered and paid for a pizza from his own pocket so me and my family would not go hungry, This to me is exceptional service and goes way above and beyond what’s expected, I am so grateful you have such an amazingly awesome employee on the front desk thank you for this truly wonderful experience.
Stayed 4 nights in Sep 2022

4/10 Poor

Christopher, Los Angeles

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Disappointment when they closed the pool for the season…it was still 80 degrees outside, doesn’t make sense. The property is out dated and needs a remodel
Stayed 4 nights in Sep 2022

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classy and Comfy
Comfy two night stay near the Palau de Arts
Stayed 2 nights in Sep 2022

10/10 Excellent

Baljeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2022

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely breakfast, great for exploring, nice staff. Good value. Park nearby to town fabulous.
Stayed 3 nights in Sep 2022

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location what a great time
Stayed 1 night in Aug 2022

8/10 Good

Kubilay, Istanbul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We had problem with check in.
Stayed 2 nights in Aug 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice and clean hotel.
TV should be assessible to non Spanish, ei:.English. Could only find 1 news channel. Refrigerator was not cold at all. Front desk personnel were prompt on any issues. Breakfast outstanding!!!!!.
Stayed 1 night in Aug 2022

8/10 Good

Anastasia

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Aug 2022

6/10 Okay

Chany

Stayed 1 night in Aug 2022