I couldn't believe it was a 3 star. I was treated like it was a 5 star, it was immaculately clean. The staff bent over backwards to be helpful. At Christmas, they left a tray of sweets and fancy wrapped biscuits in my room and for New Years they delivered a 'party pack' with bubbly, champagne glass, mask, hat, lei, treats, and so on. it really was a most impressive stay. I'll go again.