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Reviews of Hotel Eurostars Acteón

4 out of 5
Hotel Eurostars Acteón
Carrer de Vicente Beltran Grimal, 2, Valencia, Valencia

Reviews

8.4

Very good

Rating 10 - Excellent. 175 out of 445 reviews" "
Rating 8 - Good. 180 out of 445 reviews" "
Rating 6 - Okay. 58 out of 445 reviews" "
Rating 4 - Poor. 26 out of 445 reviews" "
Rating 2 - Terrible. 6 out of 445 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

roseann

Stayed 2 nights in Mar 2024

8/10 Good

Isabella

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff are not always available
Stayed 5 nights in Dec 2023

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023

6/10 Okay

Levi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
OK hotel.
Stayed 2 nights in Nov 2023

6/10 Okay

Elliot

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Good location as it's between the town centre and beach, the metro station is also close by. The hotel is nice and the staff were friendly however we were left without towels one morning (we asked at reception for more but none were provided, we asked a cleaner outside our room for some by chance). We were woken up a few mornings around 6am due to very loud noises, it was so loud it was as if people were in our room. The air con was also not working properly, it was set to the lowest tempature but was only blowing out very slightly cool air, the room got incredibly hot and humid.
Stayed 5 nights in Sep 2023

6/10 Okay

Catherine

Stayed 5 nights in Sep 2023

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this Hotel. They were very accommodating. The room was spacious, clean and in good condition. You can walk to the beach or the city centre very easily. I didn't try the food but there are many places to eat around. I will come back.
Stayed 4 nights in Sep 2023

8/10 Good

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitaciones amplias
Un hotel muy confortable, las habitaciones son grandes, esta todo limpio, el desayuno es excelente
Stayed 2 nights in Sep 2023

8/10 Good

Oscar

Liked: Cleanliness
Cleaning staff was very good. Most of the reception was cordial and friendly with the exception of one receptionist , l didn't get his name all l remember is he was clean shaving and worked the second shift. He most definitely showed a desdain at showing any kind of service. Too bad , he should know he works in the hospitality industry ,be hospitable.
Stayed 2 nights in Sep 2023

6/10 Okay

Linda

Travelled with family
Liked: Cleanliness
Needs an ice machine and complamentrty breakfast.
Stayed 5 nights in Sep 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

aharon

Stayed 1 night in Aug 2023

6/10 Okay

Eric, Middletown

Travelled with partner
Liked: Cleanliness, staff & service
The hotel was a bit dated in design and decor. The lobby was spacious with a bar and restaurant on site. Parking is in a garage below the hotel. You can park on the street, I did not experience anything bad, but I cannot guarantee your car will be safe. The surrounding neighborhood is mostly densely residential with plenty of travelers and locals around. There are limited convenience store options after 10pm and food options after 10pm within walking distance. The room was clean, the bed was very noisy, the fridge was not working as it was the same temperature as the room even with turning down the dial, and the sink didn’t drain. These things could have been a coincidence for one room. They offer 50 euro deposit as an option if you don’t want to leave your credit card number on file. Public transit is close with stops right near the hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean, comfortable, and well located. There are 2 bus stops right outside of the hotel, which will take you to the center, and every where else in Valencia for that matter. The train station is only 8-10 mins. Walking. I would recommend and stay again at this hotel
Stayed 4 nights in Jul 2023

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Concepcion

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, reasonable price, clean, quiet, free parking.
Stayed 1 night in May 2023

8/10 Good

Tania, El Paso

Liked: Cleanliness, staff & service, amenities

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tea/coffee or kettle in the room. Surprising for a 4 star. We are bike packers and we really appreciated having a bike rack in the very secure underground car park.
Stayed 2 nights in Feb 2023

10/10 Excellent

irvine

Stayed 1 night in Jan 2023

8/10 Good

Boris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022

10/10 Excellent

bryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
STAFF VERY HELPFUL AND KNOWLEDGEABLE. ELEVATORS WERE VERY UNRELIABLE
Stayed 12 nights in Sep 2022

10/10 Excellent

carolina

Stayed 1 night in Oct 2022

8/10 Good

Barry

Stayed 2 nights in Sep 2022

10/10 Excellent

Damian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel and city location
good hotel, parking, location, all good thanks
Stayed 1 night in Aug 2022
Response from JAIME ALCOY on Aug 17, 2022
thank you very much

10/10 Excellent

Wendy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice and modern. It was one of the best places we stayed on our trip.
Stayed 1 night in Jul 2022
Response from JAIME ALCOY on Jul 18, 2022
Thank you very much for your comment, all the comments of our clients help us to improve. a greeting

8/10 Good

Cesar

Stayed 2 nights in Jun 2022
Response from JAIME ALCOY on Jun 20, 2022
Gracias por su puntación. Tomamos nota que no hemos llegado al 10 e intentaremos mejorar. un saludo

8/10 Good

Katie, Gold Coast

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly hotel. Staff are great. Rooms are large with a big bathroom. Felt very clean and sanitary. A little out of the way but we had a car, depends on what you’re looking for
Stayed 2 nights in May 2022
Response from JAIME ALCOY on Jun 13, 2022
Thank you very much for your comment. We hope you will stay with us if you return to our city. a greeting

4/10 Poor

Carlos

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The environment is poor, is lean but the imprsion is derty, need to renovate the walls, plywood is pakin no ornmental. The carpets :bad impression . In general you need update the ineterior of the hotel
Stayed 2 nights in May 2022
Response from JAIME ALCOY on Jun 13, 2022
Thank you for your comment, we take note to improve our facilities. a greeting

8/10 Good

Viviane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gem away from old town!
This hotel is a true 4 star. Room is spacious and very comfortable. The distance to old town for sightseeing is about 25 minutes via metro or bus. To the beach is less. I wish they had tea/coffee supplies in the room. I recommend!
Stayed 2 nights in May 2022
Response from JAIME ALCOY on May 16, 2022
good morning Thank you for your comment, we take note and it helps us to improve. a greeting

10/10 Excellent

Andrii

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in good location close to metro and bus stops, walkable distance to Oceanographic and beach. Friendly staff. Very comfortable beds.
Stayed 7 nights in Apr 2022
Response from JAIME ALCOY on May 2, 2022
Thank you very much for your comment, we hope that your return to Valencia will stay with us again. a greeting

10/10 Excellent

Mehmet

Stayed 3 nights in Apr 2022
Response from JAIME ALCOY on May 2, 2022
muchas gracias por su comentario , esperamos volver a verle en nuestro hotel si visita Valencia. un saludo

6/10 Okay

CAROLE

Stayed 1 night in Apr 2022
Response from JAIME ALCOY on Apr 19, 2022
Gracias por su puntuación , nos ayuda a mejorar los servicios en nuestra establecimiento. un saludo

10/10 Excellent

Rafael, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the lack of a small fridge and a coffee machine
Stayed 2 nights in Feb 2022
Response from JAIME ALCOY on Feb 28, 2022
Good morning, thank you for your comment and we are glad that your stay was satisfactory. Regarding the fridge, I inform you that all rooms have a small fridge. Regarding coffee machines, we do not have them in any room. a greeting

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2022
Response from JAIME ALCOY on Feb 24, 2022
Muchas gracias por su puntuación , estaremos encantados de que se aloje con nosotros si vuelve a visitar Valencia. un saludo

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Jaime Alcoy on Feb 3, 2022
Muchas gracias por su valoración. Esperamos volver a verle en nuestro establecimiento. un saludo

10/10 Excellent

Martyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an incredible hotel for the price we paid. £33 room only or £47 including breakfast. Huge room, with a huge bed. Great choice at breakfast, front desk staffed 24hr and they speak very good english.
Stayed 1 night in Jan 2022
Response from Jaime Alcoy on Jan 17, 2022
Thank you very much for your comment, we hope to see you again in our hotel. a greeting

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2021
Response from Jaime Alcoy on Jan 17, 2022
muchas gracias por su comentario , esperamos volver a verle pronto en nuestro hotel. un saludo

4/10 Poor

Ivan

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Requested double bed and a single bed got three single beds. Old tatty room. Definitely not 4 stars. Tv with only two English channels.
Stayed 1 night in Oct 2021
Response from Jaime Alcoy on Nov 4, 2021
Good Morning We take note of your comments to improve customer satisfaction. Regarding the type of bed, it is reported that double beds are not guaranteed, they are subject to availability upon arrival. a greeting

10/10 Excellent

Luis

Stayed 1 night in Oct 2021

8/10 Good

AHMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice hotel with good location Bus stop is in front of the hotel Nearest metro station is around 12 minutes walking
Stayed 2 nights in Sep 2021
Response from Jaime Alcoy on Oct 24, 2021
Thank you very much for your comment. We are glad that you liked the hotel and we hope to see you again soon. a greeting

8/10 Good

Andre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neighborhoodl located and charming. My room was very nice, bed great and staff friendly. Have bfast there it's worth it
Stayed 1 night in Aug 2021
Response from Jaime Alcoy on Aug 30, 2021
Thank you very much for your comment and we hope to see you again at our establishment. a greeting

10/10 Excellent

Lazaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Very clean, very accessible, about a 10 min walk to the museums. Nice eateries around there.
Stayed 2 nights in Aug 2021
Response from Jaime Alcoy on Aug 30, 2021
Thank you very much for your comment, we hope to see you again at our establishment. a greeting

8/10 Good

Mohammad Hadi

Travelled with group
Liked: Cleanliness, room comfort
Clean and nice
It’s a clean and nice place but it’s a bit disappointed that they take out coffee machines from rooms because of Covid and then change us for having a cup of coffee in the morning since we did not purchase the breakfast
Stayed 2 nights in Aug 2021
Response from Jaime Alcoy on Aug 30, 2021
Thank you for your comment and we hope to see you again at our establishment. Regarding his comment about the coffee machines, we inform you that we do not have coffee machines in the rooms, there are only kettles that we have removed by COVID protocol. a greeting

10/10 Excellent

Asier

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien ubicado y muy buena atención
Stayed 2 nights in Aug 2021
Response from Jaime Alcoy on Sep 26, 2021
muchas gracias por su puntuación. Esperamos volver a verle en nuestro hotel

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable room! Would book again
Stayed 2 nights in Aug 2021
Response from Jaime Alcoy on Aug 30, 2021
Thank you very much for your comment. We hope to see you again at our establishment. a greeting

8/10 Good

Chris, Bedfordshire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were pleasant and efficient. The catering arrangements and value impressed us
Stayed 4 nights in Jan 2020

6/10 Okay

miguel

Liked: Cleanliness
Disliked: Room comfort
I rent and queen bed and they provide a two single one
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value is incredible. Especially at the restaurant. Cuisine for the cost is fantastic. Wish parking was included or slightly cheaper.
Stayed 4 nights in Dec 2019

8/10 Good

Bassam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was smooth
Comfortable and practical stay for my business trip
Stayed 4 nights in Nov 2019

8/10 Good

Edgar, Reading

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay... could do with a kettle in the room.
Stayed 5 nights in Nov 2019