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Reviews of Riffelhaus 1853

4 out of 5
Riffelhaus 1853
Riffelberg 2500m, Zermatt, VS

Reviews

9.4

Exceptional

Rating 10 - Excellent. 69 out of 88 reviews" "
Rating 8 - Good. 13 out of 88 reviews" "
Rating 6 - Okay. 3 out of 88 reviews" "
Rating 4 - Poor. 1 out of 88 reviews" "
Rating 2 - Terrible. 2 out of 88 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

RL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Lovely views. Wonderful rooms. Friendly staff.
Stayed 1 night in Feb 2024

10/10 Excellent

JIMMY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at night and the staff were waiting for us at the train station to help us with the luggage. During the stay, everything was clean, calm, quite, and safe. The outdoor jaccuzi facing the matterhorn is something else, you site there and forget the timing. The staff were super friendly and one thing to notice is they work with each other as family. On top of that, Juliana was a big help to us and made our stay easier. This place is really recommended and I will come again every year for sure.
Stayed 5 nights in Mar 2023

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best alpine location I have visited
Amazing location, excellent staff, really enjoyed the stay. Ski in and out with the best views of the matterhorn
Stayed 7 nights in Mar 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was absolutely beautiful, and the staff was extremely kind and helpful. 10/10 recommend staying here!
Stayed 3 nights in Jan 2023

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Put this place on your bucket list . Has a can’t beat location, staff is amazing, great food and stunning views.

10/10 Excellent

Charlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views. Awesome food. Hidden charges not totally revealed

10/10 Excellent

N.

Stayed 1 night in Jul 2022

10/10 Excellent

Serge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel experience
The location was amazing, the hotel is quaint and one of a kind. The views of the Matterhorn are amazing. The staff all went above and beyond expectations. I can’t wait to rebook!!
Stayed 8 nights in Jan 2022

10/10 Excellent

ann, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience! The hotel property and the views make for a memorable experience. I could not have been happier with the hotel! Amazing.
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2020

10/10 Excellent

Brandon, England

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely love the secluded location and outstanding views of the Matterhorn. What really lifts this hotel above and beyond are the staff and how welcoming, warm, and hilarious they all are. They really do make this place a cherished memory indeed. Also the food is amazing! High quality and lots of choice. Breakfast is also delicious with bacon, scrambled eggs, sausage, porridge, unlimited hot drinks. All included in the price
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place make sure you arrive early enough to catch train to hotel or your screwed
Stayed 5 nights in Jan 2020

10/10 Excellent

Victoria, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view is just amazing , we definitely coming back
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view of the town from above and right in front of Matterhorn. Can’t get anything better than that. A good breakfast selection and wellness to relax 4 course dinner spread was also good
Stayed 2 nights in Jan 2020

10/10 Excellent

Stephen, California

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and facility. The staff are exceptional and hotel upgrades very well done. Paradise for a skier as it’s truly ski in and out! 25 minute train ride into town so plan accordingly. Thanks to the team at Riffelhaus for a great stay!
Stayed 5 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The isolated location, the staff and the views are the stand out things about this hotel.
Stayed 2 nights in Dec 2019

10/10 Excellent

Ryan, Brisbane

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love this hotel. The spa and restaurant were highlights for me. But the check in and check out process was way too disappointing. Waited till almost 4:00 PM before my room was ready. And when I was checking out, the receptionist made a huge blunder which made me miss my train out of Riffelberg. All in all, a good experience apart from the poor check in and check out services.
Stayed 1 night in Dec 2019

10/10 Excellent

GC, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is amazing. The view of Matterhorn, the approximity to Rifflesee, the ease of hiking anywhere around to see nature, it’s all so amazing. To make it better, the complementary breakfast and dinner tastes so great. The rooms are clean, spacious, and cozy. The spa is amazing with a view of Matterhorn from the sauna and the hot tub.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Beautiful setting, great staff, good food, nice hotel
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Beautiful!
Excellent food, fantastic location, amazing views!!
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensational beauty and good quality lodgings
The location is amazing and the quality of the breakfast and dinner is high. Staying up in the ski area is really worthwhile.
Response from Riffelhaus Team on Apr 26, 2018
Great to hear that you have had such a good time with us. Thank you so much and see you soon! :)

10/10 Excellent

Heinz , Austria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place above Zermatt at 2500 meters
I have traveled to over 120 countries and been to Switzerland on many occasions and must say that experiencing the Matterhorn from the Riffelhaus was a most memorable experience....the only way to go.
Stayed 1 night in Apr 2018
Response from Riffelhaus Team on Apr 26, 2018
Thanks very much for the great feedback. We hope to see you again soon! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice excursion location to visit zermatt
Clear view of Mettarhorn just outside the hotel. Near to MRT. Must try the whirlpool, its amazing!
Stayed 1 night in Apr 2018
Response from Reservations Team on Apr 10, 2018
Thanks so much for the great feedback! :) Hope to see you again soon.

10/10 Excellent

Yu-Miao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel up in the mountains
Located up in the pistes, this is the ultimate ski in/ski out hôtel. Not for big party goes as access to town is more limited. Rooms are clean and simple. Food is good but could be better. Spa is excellent with an amazing view of the matterhorn
Stayed 7 nights in Mar 2018
Response from Matterhorn Group Reservations Team on Mar 20, 2018
Thanks for the great feedback, hope to see you again soon! :)

10/10 Excellent

Nancy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful food, friendly staff and stunning views
We had the most amazing time at Riffelhaus 1853. The room very clean and cosy, perfect for the mountain, we had beautiful views from our windows and pretty much everywhere you looked. The dining room has a 360 degree view of the mountains including the Matterhorn. The quality of food at the restaurant and level of service was exceptional. My partner has an allergy to dairy/ lactose and the chefs and service staff were so thoughtful, well planned and attentive. Each day we felt like we were living without an allergy at all, and we were able to enjoy delicious and beautifully prepared food. We dined in many high end restaurants in France and Switzerland and none were able to cater to this as wonderfully as Riffelhaus. We also had a snow storm for a couple of the days and was snowed in. In this time we loved the family atmosphere in the hotel, we got to know the other people staying, the dogs, played games in the lounge, sat in front of the fire and enjoyed the spa, steam and sauna. When the weather cleared the views were spectacular and the we could ski from our doorstep. I would highly recommend Riffelhaus 1853, we absolutely loved it and would definitely stay again! Thank you so much for making us so welcome.
Stayed 2 nights in Jan 2018

6/10 Okay

Stephen

We didn't go for the skiing so looking back on the visit, I would have stayed in Zermatt and just visited the top of the mountain. The hotel was a skiing paradise but nothing luxurious. Rooms were nice,clean and spacious. Spa was excellent. Staff was helpful but not doing things that were reflective in the price we paid for the stay. I was opposed to having dogs sit in the dining area while eating a four course dinner.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017
Thank you for your kind feedback! :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect.
I leave this hotel for two nights and feel too short. It is perfect location and very good services. Excellent food.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view! Very confortable room
The room is very confortable and clean. Staffs are very nice and the services are great. Strongely recommended and we will visit it again (hopefully soon)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
View of the Matterthorn
We had corner room with a view of the Materhorn out of one and a picturesque country scene out of the other. There was herd of sheep on the hill. We arrived by foot via the Mark Twain trail. After the hike the spa was most welcome. Although they do not offer massages the facilities are spectacular with floor to ceiling windows on to the mountains and an outdoor hot tub with Mountain view. It was beautiful.

10/10 Excellent

Louise, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Special Location
Stayed here between Christmas and New Year 2014, just after it reopened after refurbishment. Fabulous hotel with truly amazing views of the Matterhorn (definitely worth paying for a Matterhorn view room). It's about 100m walk (down the ski slope, so wear stout shoes in winter!) from the Riffleberg stop on the Gonergrat railway. Great for skiing as you can get a first run down before the lift open and have the mountain pretty much to yourself for half an hour, and I imagine it would be great for walking holiday too. Food in the restaurant is good, the spa is large and excellent and the staff are very friendly, oh rooms are good too, not huge but comfortable and well furnished. I'd really recommend it for a short break rather than a full week, as the location means that you have to eat at the hotel each night (as the last train up is 9ish in summer and 7.30 ish in winter). All round, very special experience.

10/10 Excellent

Andrew, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Intimate, Private Mountain Club with Friends
The location and setting cannot be beaten for the hotel sits on the side of a mountain and overlooks an alpine amphitheatre of unparalleled beauty, dominated of course by the iconic and breathtaking Matterhorn. The entire hotel has recently undergone a significant programme of renovation and upgrading of its facilities and this is reflected in the superbly appointed rooms, spa and public areas. For comfort and cleanliness this hotel can easily compete with its grander 5 star cousins down in the valley. The food ranges from buffet style continental breakfasts in the morning to traditional and hearty alpine favourites such as wurst and rösti at lunch. In the evening dinner is a 4-course set piece affair with the cuisine and service of a quality that you would expect from a world-class resort like Zermatt. From the moment you enter the Riffelhaus you are surrounded by people who are not only consummate professionals but who bring to their jobs a warmth, thoughtfulness and human kindness that makes the Riffelhaus experience unique among its peers in Zermatt. For me, and I hope others too, the Riffelhaus is so much more than just another hotel and I shall remember it with fondness and affection as an intimate, private mountain club with friends, friends that I look forward to seeing again and again, for many years to come.

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar inesquecível!
Nós adoramos a estadia , o hotel fica num lugar magnífico , os funcionários sempre dispostos a ajudar , comida maravilhosa e localização magnífica. A única sugestão para o hotel seria disponibilizar o tíquete para pegar o teleférico e acessar o hotel e outro tíquete para poder descer com o teleférico das montanhas . Além disso , poderia avisar a necessidade de ligar para o hotel para poder buscar as malas na estação do teleférico.
Stayed 2 nights in Jan 2024

10/10 Excellent

ALICIA ESTHER

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent and with the best view
The hotel is located at an exclusive and perfect part of the Alps! The hotel, the service and the food are amazing! Just a thing: you maybe think about an agreement with the transportation company to give day pases to the train to Hotel Gests, so we don’t have to pay every day and for every section of the trip
Hotel Restaurant View
Stayed 2 nights in Dec 2023

10/10 Excellent

ATSUMI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tomomi

Stayed 1 night in Aug 2023

10/10 Excellent

Vanessa Lourdes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una Joya con una vista increíble al Matterhorn

10/10 Excellent

Seol

Liked: Cleanliness, property conditions & facilities, room comfort
어메이징한 호텔
마테호른이 바로 보이는 어메이징한 호텔이었어요. 호텔 레스토랑 식사도 맛있었고 고급스러웠으며, 직원들 서비스도 최고였습니다. 최고의 장소에서 좋은 기억 남게 해주셔서 감사해요:)
Stayed 2 nights in Aug 2022

10/10 Excellent

André

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastischer Blick aus der Sauna und vom Jaccuzi auf das Matterhorn. Zum Skifahren perfekt, Lift zum Hotel und Abfahrt ab und zum Hotel, besser geht es nicht! Tolles Abendessen bei Halbpension! Die Fenster sind etwas klein, aber es ist halt ein altes Gebäude, Zimmer sind aber auf modernem Niveau. Toller Service, Liefung des Gepäcks von und zu der Zahnradbahn. Bei ihrem Buchungssystem haben sie ein paar Macken, am besten nochmal vom Hotel bestätigen lassen, dass es nicht zu einer Doppelbuchung kam.
Stayed 5 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is really nice with beautiful view and comfortable bed:)
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
직원들이 아쉬움
사감같은 여자 매니져 아주 rude함 짐 체크인 체크아웃할 때 직접 옮겨야함 인종차별 있음 자쿠지 때문에 중국인 많음 산악 기차로만 올라갈수있음 갈 때 풍경 엄청 좋음 마지막기차 끊기면 (7;24) 호텔 못감 ㅋ
Stayed 2 nights in Jan 2020

10/10 Excellent

Giusepppe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Posto magico
Esperienza magica, posto eccellente
Stayed 2 nights in Jan 2020

2/10 Terrible

Tiger.H, zermatt

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hotel is good but staffs dont have a manner so feels not good to me
Stayed 1 night in Sep 2019

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Marie-claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Shintaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
最高の滞在でした
ホテルの立地は最高です。部屋も新しく、キレイに整えられているので快適に過ごせました。夕食込みの宿泊代金でしたので、正直あまり期待していなかったですが、立派で美味しいコースが出てきてびっくり。食事の満足度も相当高いです。 また、標高が高いので夏でも朝晩はかなり冷えますが、ホテルはセントラルヒーティングで空調が管理されていて、暖かく快適です。 マッターホルンもくっきりと見えましたし、Riffelhausのおかげで最高の滞在となりました。
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
対応もはやく、部屋も綺麗でした。部屋からの眺望も最高でした。
Stayed 1 night in Jul 2019