Outdoor spa tub

Reviews of Hotel Matthiol

4.5 out of 5
Hotel Matthiol
Moosstrasse 40, Zermatt, VS

Reviews

9.6

Exceptional

Rating 10 - Excellent. 361 out of 462 reviews" "
Rating 8 - Good. 81 out of 462 reviews" "
Rating 6 - Okay. 10 out of 462 reviews" "
Rating 4 - Poor. 8 out of 462 reviews" "
Rating 2 - Terrible. 2 out of 462 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic stay
Stayed 4 nights in Feb 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel!! The property is stunning, the staff are all insanely friendly and helpful, the food is amazing, and there are lots of amenities! Would definitely come back again!
Stayed 2 nights in Feb 2024

10/10 Excellent

Maritza, San Diego

Travelled with partner
Liked: Cleanliness, staff & service
The staff is super friendly and the hotel is AMAZING. Transportation service is a plus. The view of the Matterhorn is gorgeous from the hotel.
Stayed 1 night in Jan 2024
Response from Matthiol Boutique Hotel on Feb 13, 2024
Thank you so much for your 5* Review which is highly appreciated. Hopefully see you back soon. Dennis & Mareike Szelkowski + Matthiol Team

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Matthiol is a terrific small hotel, very much deserving of its 4-star certification. The staff is very helpful and friendly, the rooms excellently appointed, and has exceptional views of the Matterhorn.
Stayed 5 nights in Jan 2024

10/10 Excellent

philip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Matthiol Boutique Hotel on Feb 13, 2024
Thank you so much for the 5* Review. Hopefully see you soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area, the facilities and the staff were outstanding.
Stayed 4 nights in Dec 2023
Response from Mareike Szelkowski on Dec 25, 2023
Thank you so much for your great review which is highly appreciated. We are very glad to read that you had a pleasant stay with us. Hopefully we will have the pleasure to welcome you back very soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful
Amazing stay with great staff and exceptional service
Stayed 2 nights in Dec 2023
Response from Matthiol on Dec 23, 2023
Thank you very much for your kind review here on Expedia which is highly appreciated. Hopefully we will have the pleasure to welcome you back with us very soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 Excellent

lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property was very beautiful with wonderful staff!
Stayed 8 nights in Dec 2023
Response from Matthiol on Dec 23, 2023
Thank you so much for your kind review which is highly appreciated. We are glad to read that you had a pleasant stay and we hope to have the pleasure to welcome you back with us one day soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 Excellent

Zidan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From start to finish. This hotel was a dream. Everything you see is what you get and a bit more. The staff were all so lovely and polite. They made an extra effort on my birthday which I did not even tell them about. Room service was great and always came back to a treat and tidy room. The breakfast was top tier, loads of variety and great quality. My room was beautiful with a picturesque mountain view. Very quiet and homely hotel. Running out of words to describe this place but overall was a dream. The only down side is distance from town centre, I had no problem walking 20-30 mins back and forth as I prefer walking and seeing the town on foot but if you’re unfit or unable to walk long distances it might not be suitable. Downhill on the way to town and uphill on the way back. Lastly the Spa is super. Outside jacuzzi Sauna, steam room, mud baths, face mask and relaxing area. Will definitely be back at some point in the summer season! Thankyou everyone at Matthiol Zidan
Stayed 3 nights in Dec 2023
Response from Matthiol on Dec 23, 2023
Thank you so much for your great review here on Expedia which we highly appreciate. We are very glad to read that you had a pleasant stay with us and that you have enjoyed your birthday celebrations.Hopefully we will have the pleasure to welcome you back with us very soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 Excellent

Michael

Stayed 2 nights in Dec 2023
Response from Matthiol Team on Dec 25, 2023
Thank you so much for your great feedback which is highly appreciated! We are looking forward to welcome you back with us very soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 Excellent

Chenglin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the hotel were very friendly and helpful. The bar had beautiful Christmas decorations. We also loved the breakfast at the hotel, especially the Brazilian drink.
Stayed 3 nights in Dec 2023
Response from Matthiol Team on Dec 25, 2023
Thank you very much for your kind message. We are very glad to read that you had a pleasant stay. Hopefully we will have the pleasure to welcome you back here with us very soon. Best regards from Zermatt, Dennis & Mareike Szelkowski + Matthiol Team

10/10 Excellent

Ileana, driftwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! It has the perfect view of the Matterhorn. Extremely clean. They have the best wellness center. Easy to walk to the town. Hard to walk back to the hotel as it is up hill. But definitely a place to stay at. I hope to be back soon.

10/10 Excellent

Robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful. With the in-room sauna and steam shower and the large bathtub with a view of the Matterhorn…..we were in love.
Stayed 2 nights in Sep 2023

8/10 Good

Sunny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kudos to Jacqueline and Lucas, friendly and professional staff at Hotel Matthiol. Jacqueline answered all my queries very promptly via email and Lucas ensured I had the fastest check in to my room after a long day of commuting from Wengen to Zermatt. He made it so fast and yet productive with all information required ready. However, the location of this hotel to town center is not for anyone who wishes to stay near town center. The shuttle bus frequency is about 30mins and you might not be able to get onto it when it arrives. The walk to town is not near too. It takes about 15-20mins One way but the way back from the Town to Hotel has challenging Slopes to tackle. It's not joke for people who are not able to walk much or far. Having said that, my room and view is awesome!! Oh and they had Welcome Drinks too..... Cheers!

10/10 Excellent

Eduardo

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great
Stayed 3 nights in Aug 2023

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property and staff. Will return. Highly recommend
Stayed 3 nights in Jul 2023

10/10 Excellent

Alissa

Stayed 2 nights in Jun 2023

10/10 Excellent

Elle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful & clean. Food was exceptional.
Stayed 2 nights in Jun 2023

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
We really enjoy our stay. The staffs are friendly and made helpful recommendations. They reached out to us in advance to arrange transport and see if we needed help with restaurant reservations. The room is gorgeous and I took benefit of the in room steam and sauna. We woke up to the gorgeous Matterhorn right outside of our window.
Stayed 1 night in Jun 2023

10/10 Excellent

Ashok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the nicest hotel I've ever stayed at. Rooms and spa were incredible with stunning views of the matterhorn and surrounding mountains. hiking trails right by the hotel to visit other places as well. 10/10
Stayed 3 nights in Jun 2023

10/10 Excellent

edwin

Stayed 2 nights in Jun 2023

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just magical!
Response from Dennis & Mareike Szelkowski on Jan 25, 2023
Thank you so much! Hope to have the pleasure to welcome you back very soonMatthiol Team

10/10 Excellent

CHIEN HUNG, Singapore

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Matthiol is a good place to stay with. Walking distance approaching 20mins from the nearer station. Of course, they are also providing friendly staff to pick up you from the nearer station. weather is super good during my stay with Hotel Matthiol. Hope i can have free time to visit Zermatt again in soon.
Stayed 2 nights in Aug 2022

8/10 Good

Karen

Stayed 2 nights in Sep 2022

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast buffet was amazing had so many options and it was included in your room stay! Everyone on the staff was so helpful, friendly, and welcoming. I can't wait to come back again!
Stayed 2 nights in Sep 2022

10/10 Excellent

Shirin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Serenity and tasteful design
An absolutely wonderful stay! The boutique hotel is tastefully designed, located in a quiet spot (a bit far from the centre of Zermatt but perfect if you like serenity), a very nice and accommodating staff. Highly recommended!
Stayed 2 nights in Sep 2022
Response from Matthiol Team on Sep 27, 2022
Dear Shirin, Thank you so much for your recent stay with us and for taking the time to write such a lovely review. We are thrilled to hear you have enjoyed your stay, the design and location of our hotel. It is indeed a quiet oasis ideal for relaxing, hiking and enjoying the mountains. Great pleasure having you with us, we wish you all the best and hope to see you soon again. Kind regards, Your Matthiol Team

10/10 Excellent

Ben

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely incredible- a business partner and I came here on a whim after work in Germany without much expectation. This lodging, staff, hotel, and surrounding town was absolutely unreal. It was like stepping into a fairy tale waking up to see the sun on Matterhorn, but in a 5 star hotel with service to boot. HIGHLY recommend- I will be returning to this exact hotel in the future with my wife.
Stayed 2 nights in Aug 2022
Response from Matthiol Team on Sep 27, 2022
Dear Ben, Thank you so much for that raving review. It was such a pleasure to make your acquaintance and all of us here at Matthiol are thrilled to hear you have enjoyed our services, which we all deliver with passion. Safe travels, hope to see you soon again!Your Matthiol Team

10/10 Excellent

Sara

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excellent hotel. Absolutely loved our stay. Would highly recommend for a getaway in Zermatt.
Stayed 7 nights in Aug 2022

10/10 Excellent

Robert

Travelled with group
Liked: Property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Tianang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, clean and new. What makes the hotel standing up more is the first class hospitality the staff provided. They contacted me way before the travel giving information on shuttle pick up from the train station and restaurant reservations. When I arrived their spa a few minutes before the closing, they made exception to allow me stay 30 minutes longer. I accidentally left my favorite hat on the shuttle when I departed, Nuno shipped the hat to the US to my home. It really made me feel so welcomed and taken care of. Highly recommend Hotel Matthiol to anyone staying at Zermatt.
Stayed 1 night in Jun 2022
Response from Your Matthiol Team on Jul 26, 2022
Dear Tianang, Thank you so much for staying with us and for taking the time to write such a lovely review. Glad to hear your hat made it well back to you. It's always a pleasure for all of us to help our guests in any way we can. We are thrilled to hear you have enjoyed your stay and our services provided. Sending you warmest regards from Zermatt!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an exceptional hotel in every way. Looking forward to stay here again.
Stayed 2 nights in Jun 2022
Response from Your Matthiol Team on Jul 26, 2022
Thank you so much Brian for your great review and the lovely note. It was a pleasure welcoming you to our Boutique Hotel and we hope to be able to welcome you soon again. Safe Travels and kindest regards,

10/10 Excellent

Courtney

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing, and the staff was extremely friendly and helpful. The service was outstanding. I liked that the hotel was a little ways from the main area, but still close enough to walk. It was quiet, peaceful, and the amenities were superb.
Stayed 7 nights in Mar 2022
Response from The Matthiol Team on Mar 25, 2022
Dear Courtney, Thank you so much for spending your vacation with us. It was a pleasure having you and your family with us and we thank you for taking the time to review your experience with Boutique Hotel Matthiol. We are always happy to hear when our personalized service is appreciated, the staff will be very pleased to hear this. Thanks again, we hope you've had a safe journey home and hope to be able to welcome you soon again. Kind regards, Your Matthiol Team

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location it was very quiet. The rooms were beautiful and had everything we could need. The spa was great. Bar area was used every night and was great as well. Dinner in the dining area was perfect, low lighting, very quiet and peaceful What I would have liked was that the hotel provide transportation to the ski lifts. Also if we could have got shown around the spa. We found it on our own and had to figure out what each area was for.
Stayed 7 nights in Mar 2022
Response from The Matthiol Team on Mar 25, 2022
Dear Christine, Many thanks for your kind words and excellen review. We love to hear that you liked our amenities, both the brandnew spa and the newly renovated wellness area. We do hear you regarding transportation, however the local bylaws do not allow us transporting our guests to and from the lifts. However, there is a free skibus leaving only 200yards from the hotel, and the slopes can be accessed by ski from the hotel in good conditions. Thank you for your feedback regarding the spa, we have placed a little "how-to" guide at the entrance which people can pick up and review before entering or even take it with them inside. Again thank you so much for staying with us and for leaving such positive notes. We hope you've had a safe journey home and it would be our pleasure to welcome you again to Maisons Matthiol in the near future. Kind regards, The Matthiol Team

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2022
Response from Das Matthiol Team on Feb 15, 2022
Vielen Dank Christina für die tolle Bewertung! Wir hoffen, Sie ein andermal wieder bei uns begrüssen zu dürfen! Sonnige Grüsse aus Zermatt,

10/10 Excellent

Zohreh E, edmonds

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet but little far from restaurants and shopping and it is not in and out skiing probably can find better hotels with better ski and shopping access
Stayed 5 nights in Jan 2022
Response from The Matthiol Team on Feb 1, 2022
Dear Zoreh E Thank you very much for staying with us and for the great review with valuable comments for future guests. We are pleased to hear you enjoyed the quieteness of our location. Actually we are ski-in and out but conditions have not been great so this will impact your experience and it takes an intermediate level to access the slopes in the morning from the hotel. Nevertheless, we are happy to hear you enjoyed your stay with us overall and hope to welcome you at anothe occastion in the near future. Kind regards,

8/10 Good

Yanirys

Liked: Staff & service, amenities, property conditions & facilities
We had a pleasant stay here at Matthiol. It is not walking distance to the town but its just a 5 to 10 minutes cab ride. Its very clean, and staff is very friendly and helpful.
Stayed 4 nights in Jan 2022
Response from The Matthiol Team on Feb 1, 2022
Dear Yanirys, thank you very much for staying with us and for leaving such lovely comments. Yes we are not in the center but everything is easily accessible as you outline by cab, but there is also a free skibus to get you to the station in the morning and back in the evening. Most people enjoy the peace and quiet of our location and we are pleased to hear that you have enjoyed your stay overall. It was a pleasure to meet you and we hope to welcome you at another occastion in the near future. Kind regards,

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Dec 2020
Response from Laura on Jan 5, 2021
Dear Guest Thank you for your rating! Best regards

6/10 Okay

Verified traveller

Stayed 5 nights in Sep 2020
Response from Laura on Oct 19, 2020
Dear Guest Thank you for your rating! It would be helpful if you could post a comment what exactly did not meet your expectations so that we can improve ourselves. Best regards

8/10 Good

Greg, Switzerland

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great time staying at Matthiol hotel. Breakfast are amazing and beds are really good. Staff could have been a bit more friendly and helpful.
Stayed 3 nights in Aug 2020
Response from Laura on Sep 4, 2020
Dear Greg Thank you for your feedback! We are happy that you overall enjoyed your stay with us. We are sorry that you felt the staff was not helpful and friendly enough and will check this matter. We would be pleased to welcoming you back on another occasion. Best regards

10/10 Excellent

Erin, Jenkintown, PA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location. Not in the center of town. Close to the slopes. Quiet and beautiful views.
Stayed 5 nights in Mar 2020
Response from Laura on Mar 23, 2020
Dear Erin Thank you for your review and rating! We are happy that you enjoyed your stay with us and would be pleased to welcoming you on another occasion. Best regards

10/10 Excellent

YH, London

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area with mountain views and matterhorn. Staffs were friendly and room is amazing too.
Stayed 1 night in Mar 2020
Response from Laura on Mar 4, 2020
Dear YH Thank you for your kind review! We are happy that you enjoyed your stay with us. Best regards

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel, breakfast is a little bit simple, location is 15 mins walk to the lifts and 25 mins to the village centre
Stayed 7 nights in Feb 2020
Response from Silvan on Feb 27, 2020
Dear Jonathan, thank you very much for your positive rating and the feedback regarding the breakfast. We would be happy to welcoming you again here at the Matthiol. Best regards from Zermatt

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Laura on Feb 20, 2020
Dear Guest Thank you for your rating! We would be pleased to welcoming you back on another occasion. Best regards from Zermatt

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at a lot of places around the world and never before have I met a staff so accommodating to every need around the clock. The experience at this hotel is truly one a kind and a must if you plan to visit Zermatt
Stayed 7 nights in Feb 2020
Response from Laura on Feb 20, 2020
Dear Guest Thank you very much for your positive review! We are more than happy that you enjoyed your stay and would be pleased to welcoming you back on another occasion. Sunny regards

10/10 Excellent

Susan, Colorado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel made our Swiss ski vacation a dream come true. Every staff member we encountered was so incredibly welcoming and helpful. The service you will receive here cannot be beat. From updating us on the mountain conditions, to directing us around town and to the ski area, to making dinner reservations for us in town, to arranging transfers to the train station, and so much more —we felt so well taken care of. If that wasn’t enough, the hotel amenities are so luxurious and comfortable. We spent time in the spa daily, and I had a massage that was fantastic. The rooms are comfortable and roomy, with nice fixtures and added perks (robe, slippers, turndown service at night); even the standard room left nothing to be desired. And we just felt so well taken care of each day, starting with complimentary breakfast in the morning, to complimentary tea and cakes in the afternoon, to pre-dinner drinks or a night cap at the bar, and even a dinner spent in a fondue igloo— everything met or exceeded our expectations. If I ever return to Zermatt, I will definitely be staying at hotel Matthiol again, without question!
Stayed 5 nights in Feb 2020
Response from Laura on Feb 18, 2020
Dear Susan Thank you very much for your great feedback and review! We are more than happy that you fully enjoyed your time in Zermatt and at Matthiol. We would be pleased to welcoming you back soon on another occasion. Kind regards

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay! Hotel is very clean
Stayed 3 nights in Feb 2020
Response from Maison Matthiol on Feb 15, 2020
Dear Melissa Thank you very much for your evaluation, we are very pleased. Kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020
Response from Laura on Jan 27, 2020
Dear Guest Thank you for your rating! We are happy that you enjoyed your stay with us. Best regards

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
It exceded our expectations, hotel rooms are identically as they’re shown in pictures. I really love this hotel. Service was amazing, staff was always aware of us and our needs. Highly recommended. It’s a little far away from the train station but they offered shuttle service to pick you up and take you there at no cost.
Stayed 2 nights in Jan 2020
Response from Silvan on Jan 9, 2020
Dear Jose, thank you very much for your kind rating. We are happy to hear that you enjoyed your stay. Thank you for staying with us and we would be happy to welcoming you again. Best regards from Zermatt

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the ambience of the hotel and the friendly helpful staffs. I stayed for honeymoon and it was amazing. On the last day we saw beautiful Matterhorn behind the hotel which was stunning! The room was beautiful and I loved the big bath tub and the sauna! We loved the cheese fondue dinner at Igloo too. The service of thestaff who served us at the igloo was fantastic. The only thing if I could request is that if there’s different varieties in the breakfast I was more happy. But overall we were very satisfied and happy with the stay!
Stayed 4 nights in Dec 2019
Response from Silvan on Jan 9, 2020
Dear Anonymous, thank you very much for your kind rating. We are happy that you enjoyed and loved your honeymoon stay here at the Matthiol. We would be happy to welcoming you again. Best regards from Zermatt