Mountain view

Reviews of Hotel Ambassador Zermatt

4 out of 5
Hotel Ambassador Zermatt
Spissstrasse 10, Zermatt, VS

Reviews

9.0

Wonderful

Rating 10 - Excellent. 207 out of 359 reviews" "
Rating 8 - Good. 119 out of 359 reviews" "
Rating 6 - Okay. 22 out of 359 reviews" "
Rating 4 - Poor. 8 out of 359 reviews" "
Rating 2 - Terrible. 3 out of 359 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
True to its stature and reputation, the hotel and its staff is a perfect combination of elegance and convenience for a family ski trip
Stayed 4 nights in Mar 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great place to stay in Zermatt! The stay was great, with no issues. Clean and safe. Center of the town and right next to the train station. Five Stars
Stayed 3 nights in Feb 2024
Response from Ambassador Team on Mar 10, 2024
Dear Customer,We thank you for your reciew, we look forward to welcoming you soon again.Kind regards.Your Hotel Ambassador Team

10/10 Excellent

Lisa-Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in central Zermatt and close to transport. Friendly helpful staff. Ski rentals available in the hotel with really helpful staff and storage for equipment. Very handy for the main train station when you have an early start back to the airport.
Stayed 4 nights in Feb 2024
Response from Ambassador Team on Mar 10, 2024
Dear Customer,We thank you for your review, we are glad that you could enjoy your stay with us and look forward to welcoming you soon again.Your Hotel Ambassador Team

8/10 Good

Robert

Stayed 3 nights in Feb 2024

6/10 Okay

Victoria

Travelled with family
Liked: Cleanliness, amenities
Pros: convenient location to train station, quiet rooms, cleaners were lovely. Good shower pressure and temperature. Cons: breakfast room in windowless basement with no variety in the limited breakfast offering. Not what I would expect from 4*. Limited storage space in bedrooms and no hooks for coats/ski wear. Path from street to reception down a slippery slope. For the price paid it didn’t feel like good value at all.
Stayed 7 nights in Dec 2023

10/10 Excellent

Binca, Northampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Binca, Northampton

Stayed 1 night in Dec 2023

8/10 Good

Alexander

Stayed 4 nights in Dec 2023

10/10 Excellent

Binca, Northampton

Liked: Cleanliness, staff & service, property conditions & facilities
Very modern rooms with thoughtful and functional design. Proximity to the train station was definitely a bonus! Also close to the ski bus and ski train.
Stayed 2 nights in Dec 2023

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023

10/10 Excellent

Styliani

Stayed 4 nights in Dec 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic. Thank you for a great visit!
Stayed 2 nights in Oct 2023

10/10 Excellent

Jila

Liked: Cleanliness, staff & service, property conditions & facilities
Walking distance from train statation to the hotel.
Stayed 1 night in Sep 2023

10/10 Excellent

Timothy

Liked: Cleanliness
Stayed 1 night in Sep 2023

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a quick walk from the train station. The staff was super helpful and friendly. The breakfast was similar to an American breakfast buffet. I will stay here again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Pramod

Stayed 1 night in Aug 2023

8/10 Good

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Samuel

Stayed 1 night in Jun 2023

10/10 Excellent

Suchada, Jackson Heights

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, Good staffs, Variety of breakfast options However, they assigned us the wrong room. We booked Matterhorn view but got a regular room. I had to mention it to a reception to get a refund on difference.
Stayed 1 night in Jun 2023

10/10 Excellent

ely

Stayed 1 night in Jun 2023
Response from Your Ambassador Hotel Team on Jun 14, 2023
Thank you for your kind Review :)

10/10 Excellent

paul

Stayed 1 night in Jun 2023
Response from Your Ambassador Hotel Team on Jun 12, 2023
Dear PaulThank you for your review.Best regards

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing hotel!! we had two balconies, one of which we could see the Matterhorn on a clear day. The suite we had was roomy, clean and well appointed. The staff was friendly and the restaurant on property very good. The buffet breakfast is top notch. It even included specialty coffees. It is literally steps away from the train station and the center of Zermatt.
Stayed 7 nights in Apr 2023
Response from Your Ambassador Hotel Team on Jun 12, 2023
Dear Clair, Thank you so much for your kind review!Best regards

10/10 Excellent

Jenny, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like the location very much. It is next to the Zermatt train station. It's a bit old but still very clean. Staff was very friendly.
Stayed 1 night in Apr 2023

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff and hotel. Our accommodation was even better than described. Close to the train station and area restaurants. Note: the hard working breaking staff seemed to be overwhelmed by a large tour group, and everything had run out. Would suggest having a tea and coffee stand for guests to serve themselves = one less thing for the staff to do.
Stayed 1 night in Apr 2023

10/10 Excellent

Sharon, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got the Mattehorn view room and it was amazing! Friendly staff , good breakfast, and across the street from train station.
Stayed 1 night in Apr 2023

8/10 Good

Yiting

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was friendly and location was away from the noise yet near to station and the shops
Stayed 2 nights in Apr 2023

10/10 Excellent

LO

Stayed 1 night in Apr 2023

4/10 Poor

Liang

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, however, the hotel's facility is far below expectation given its price point. Bed is also uncomfortable.
Stayed 2 nights in Apr 2023

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was just what 4 friends needed. Very clean, friendly and helpful service. They even called around to different restaurants to satisfy our desire for a fondue dinner.
Stayed 1 night in Apr 2023

8/10 Good

Brett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with convenient location, folks are friendly and rooms are clean. Only recommendation is to add USB charging ports. Rooms only have Europe outlets, bring your converters. Highly recommended, best place for the money.
Stayed 1 night in Mar 2023

4/10 Poor

Yves

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast room in the basement should be changed ASAP. This is not 4 stars.
Stayed 1 night in Mar 2023

4/10 Poor

RICARDO

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
.
Response from Ambassador Team on Mar 18, 2023
Dear Mr. Serrano, we are sorry to see that you did not enjoy your stay in our company. Every review is important for us, to improve the quality of our services. You can send us a message to administration@ambassadorzermatt.com, to let us know more about your stay. Kind regards.Your Ambassador Hotel Team

8/10 Good

Alina Gordon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Decent and well located
Stayed 1 night in Mar 2023

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Excellent location. We loved our stay.
Stayed 3 nights in Jan 2023

10/10 Excellent

Nicholas

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

8/10 Good

Hank, Alpharetta

Travelled with family
Liked: Cleanliness, staff & service
Great location, close to the train station. I don’t like the bed and the pillows. Pillow is too soft and no support. Breakfast same every day. Limited options
Response from Ambassador Team on Jan 7, 2023
Dear Madam or Sir,We are sorry that you did not find a bed as per your wishes. We always try to make your stay as comfortable as we can, we could have changed your pillows or add several ones, do not hesitate to contact a receptionnist, next time.Regarding the breakfast, we thank you for your comment, which will helps us to improove our menu and hope to have the pleasure of surprising you during your next stay.Kind regards

10/10 Excellent

Lawrence

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little town
The lift to the glacier paradise was closed due to high winds on the morning we had it scheduled so we didn’t get to see it and the kids were a little sad. Other than that, everything was amazing.
Stayed 1 night in Dec 2022

6/10 Okay

Olga

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel has very convenient location. They charge for everything, including for room tea( 1.5 Fr for tea bag). I would choose another hotel in the future.
Stayed 2 nights in Oct 2022

8/10 Good

Robert

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very conveniently located. Walking distance to the main station and to all the stores, cafes, restaurants in Zermatt. Rooms are very comfortable, modern. Hotel staff were friendly and professional. Good breakfast choices. However, the walls must be very thin because the noises from the other guests / guest’s rooms were constant. I had to ask several time the guest to keep it quiet because it was very disturbing and could not get any sleep. I would suggest that upon check in the hotel staff should remind the guest to keep it quiet. Beautiful hotel, perfect location, wonderful staff but because of the other guest I left the hotel tired due to the lack of sleep, rest.
Stayed 3 nights in Sep 2022

10/10 Excellent

Elizabeth

Stayed 2 nights in Sep 2022

8/10 Good

y

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the great location of the hotel. Nice room size and very comfortable bed. Good stay. Staffs are all very friendly too
Stayed 1 night in Jul 2022
Response from Team Ambassador on Jul 16, 2022
Dear y, thank you for your feedback. We hope we may be welcoming you back soon in Zermatt. Best regards,

10/10 Excellent

Pradeep

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Excellent hotel with close proximity to the railway station.
Stayed 2 nights in Jun 2022
Response from Team Ambassador on Jul 16, 2022
Dear Pradeep, lovely words thank you so much. See you back soon ! Best

10/10 Excellent

Chien-Hsun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice hotel to consider during your stay in Zermatt.
Stayed 2 nights in Jun 2022
Response from Your Ambassador Team on Jun 27, 2022
Thank you for your nice words and hope you be welcoming you back soon !

10/10 Excellent

Woon Chooi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very convenient
We had a suite at this hotel and it was very spacious and clean. We even have a view of the Matterhorn. The hotel is located about 200m from the train station, and it provided us with free transfer from the station. The inly downside is that there is no air conditioning so the room can get stuffy in summer.
Stayed 1 night in Jun 2022
Response from Team Ambassador on Jun 26, 2022
Dear Woon Chooi, Thank you for your kind words. We hope we may be welcoming you back soon in Zermatt. Kind regards,

10/10 Excellent

Simran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facilities with a wonderful view of the Matterhorn. Staff was incredibly kind and friendly. Breakfast spread was amazing . 10/10 would recommend
Stayed 2 nights in May 2022
Response from Ambassador Team on Jun 2, 2022
thank you so much for your review we hope to see you again

10/10 Excellent

gina

Stayed 3 nights in Apr 2022
Response from Team Ambassador on May 1, 2022
Thank you Gina for your stay, we hope we may be welcoming you back soon again. Kind regards,

10/10 Excellent

Jonathon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel and front desk staff.
Stayed 1 night in Apr 2022
Response from Team Ambassador on Apr 17, 2022
Dear Jonathon, thank you for your wonderful feedback. Wishing you all the best and hope we may be welcoming you soon again