Sauna, spa tub, steam room

Reviews

8.8

Excellent

Rating 10 - Excellent. 123 out of 247 reviews" "
Rating 8 - Good. 102 out of 247 reviews" "
Rating 6 - Okay. 15 out of 247 reviews" "
Rating 4 - Poor. 3 out of 247 reviews" "
Rating 2 - Terrible. 4 out of 247 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay overall and was conveniently located in the town.
Stayed 6 nights in Feb 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was wonderful! The rooms are a little small.
Stayed 2 nights in Sep 2023

10/10 Excellent

Uthra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it had an old world charm, with charming decor, excellent service & easy access to the village. The icing on the cake was the excellent view of the Matterhorn from our room.
Stayed 3 nights in Sep 2023

10/10 Excellent

Josef

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We loved the traditional decor, ambiance as well as the design of the Hotel. Spa was great, Staff very friendly and attentive. Will return in Feb 2025. Also will recommend to my friends
Stayed 4 nights in Sep 2023

10/10 Excellent

Gustavo, Hollywood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from my balcony was breathtaking! Staff really nice! Alejandro, the shuttle driver was super courteous and professional,
Stayed 2 nights in Aug 2023

10/10 Excellent

Jeffrey, Chester

Liked: Staff & service, property conditions & facilities
The property had an amazing view of the Matterhorn and there was an elevator across the street at the adjoining hotel to take you to street level. Nothing but the best.
Stayed 6 nights in Jul 2023

6/10 Okay

JUNGSUN

Liked: Staff & service, property conditions & facilities
a little old but affordable.
Stayed 2 nights in Jul 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful time in a beautiful Mountain community!
Stayed 2 nights in Jun 2023
Response from Yelena Ball on Jun 4, 2023
Dear Mr Moyer , Dear Mrs Moyer, Thank you so much for your visit We were really pleased to be able to welcome you in our house. We re glad to read you enjoyed your stay with us. We wish you a beautiful journey, Take care and see you !Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view
The view from the hotel room was amazing! The location was a bit far from the city center but the hotel staff took me to the hotel and station so it was no problem. I also loved the sauna. I will come back here.
Stayed 2 nights in May 2023

10/10 Excellent

Heather

Stayed 4 nights in Apr 2023

10/10 Excellent

Hyeyoung

Stayed 3 nights in Mar 2023

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

BARBARA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience!
Fantastic experience!!! The staff was so friendly, the hotel was charming, spa was great, location fabulous, and the view was magnificent!!
View from the hotel
Stayed 6 nights in Feb 2023

10/10 Excellent

massood

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located uphill in the city of Zermatt and walking up to the hotel is somewhat hard. The hotel provided a free shuttle from and to the train station which was very helpful. Our room had a direct view of Matterhorn peak which was a plus. Breakfast was great too.
Stayed 2 nights in Aug 2022

10/10 Excellent

Ronnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the balcony is stunning to see the Matterhorn. All staff had brilliant service specially Monica and Daniella. Beyond their service, I was at the room my wife went to town centre and lost it back to hotel and had a tripped, she sent me me a message her whereabout but run out of battery. difficult to understand the message of my wife. I couldn't find her, and I went back to hotel and asked to Monica, and she's about to finished her duty, we went together she said do not worry we can find her even your gave a wrong spot. brilliant we found my wife. when we check out I have to leave early in the morning drive to Venice, Monica prepared me a pack of breakfast and gave me some 3 souvenir items from hotel for free. it was wonderful experience. thanks all the staff.
Stayed 4 nights in Jun 2022

10/10 Excellent

Jun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is excellent. There is elevator to the ground. Perfect location, 1 minute walking to Sunnegga station, 5 minutes walking to Zermatt train station and has bus directly to glacier paradise. Very clean. We have Mountain View room so watching Matterhorn sunrise is a plus.
Stayed 4 nights in Jun 2022

10/10 Excellent

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view of the Matterhorn
I loved this hotel, not least because of its links to the history of Zermatt and conquering the Matterhorn. We had an amazing view of the Matterhorn from our balcony and bed. I spent hours just sitting staring at the mountain. Loads of choice for breakfast, and food was available in the evening - not a full restaurant, but enough for what we were looking for. They also had plenty of choice of non-alcoholic beer as hubby is a non-drinker. The staff were amazing, and really friendly. The hotel was a little further out of town than we realised, but there was a lift and tunnel that meant we didn't have to walk up the hill too often. The hotel offers a taxi service to / from Zermatt station so don't make the same mistake as us and pay for a taxi!
Stayed 2 nights in May 2022

8/10 Good

WONSEOK, FORT LEE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great view of Matterhorn. No refrigerator.
Stayed 7 nights in Jun 2022

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. Great breakfast. Great view of the Matterhorn. Elevator access to river level makes its easy to get into town.
Stayed 3 nights in Jun 2022

10/10 Excellent

Stan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay in Zermatt
Excellent stay in Zermatt
Stayed 3 nights in Mar 2022

10/10 Excellent

jeryl

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from this property is amazing! The staff were all wonderful. It feels like a family is running the hotel. Such warmth and care from everyone. They look like such a great team. ABOVE AND BEYOND: Our family was at the train station and we realized we forgot one of our bags. Our train was due to leave in 8 minutes. We called the Hotel and the amazing driver brought us our bag immediately with one minute to spare before our train left. Needless to say it was top notch service. We could've missed our train and have had to wait another 30 minutes for the next one. Thanks to this team!
Stayed 3 nights in Feb 2022

10/10 Excellent

Tzion, Mayagüez

Stayed 2 nights in Sep 2021

10/10 Excellent

jeannette d

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel & Staff - Highly Recommended
We spent 3 nights here and loved it. Hotel location is amazing, staff were professional, very helpful and friendly. Breakfast was excellent with very good choices. I would highly recommend this Hotel.
Stayed 3 nights in Aug 2021

10/10 Excellent

Inna

Stayed 4 nights in Jul 2021

8/10 Good

Jenni

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel but not for skiing.
Pretty and clean hotel with nice views. Unbelievable breakfast! Very good. The restaurant staff was nice and polite, the reseption was not. We were given the only room without a view, even though there must’ve been other ones available too. The lift to town is only open from 08-17... when nobody really needs it. And the sauna and spa is open until 19. That was challenging when going skiing. Nice hotel, but not for you if you are about to go skiing.
Stayed 5 nights in Apr 2021

8/10 Good

Maysam

Stayed 1 night in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sauna and pool area was so nice. Also, the area for skis and boot/glove drying area was an amazing feature!
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Stayed 3 nights in Jan 2020

8/10 Good

Thomas

Travelled with family
Liked: Cleanliness, staff & service
Very nice staff and a large, clean room. However, the indoor pool is unheated and there was no restaurant open in the evening. Also the room was draughty.
Stayed 7 nights in Dec 2019

10/10 Excellent

Jade, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Staff Service! They prepared packed breakfast for us as we had to catch our 6:30am train. Hotel Alpenroyal is also convenient as there is a lift to the town area. The view of the Matterhorn is superb!
Stayed 2 nights in Oct 2019

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
All of the staff that we encountered at the hotel were incredibly nice and generous. They all spoke multiple languages and always greeted us with a smile. Views from the rooms were amazing! Easy walk into the center of town. Would definitely go back.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for us. Elevator use to keep from having to walk up the road.
Stayed 4 nights in Sep 2019

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A room with a view
Great location and quiet surroundings. Our view of the Matterhorn from our balcony was amazing.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room but lighting very dim. Staff friendly and helped get luggage to room as no lift. Breakfast okay.
Stayed 1 night in Aug 2019

10/10 Excellent

Pok Si

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Free shuttle from Zermatt train station to Hotel can be arranged by calling the hotel at the train station. Sizeable room with a nice toilet. Great view (of Matterhorn) from the room. Nice breakfast.
Stayed 2 nights in Aug 2019

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swiss hospitality at its best.
We arrived by train and inquired at the Tourist Office as to how to to get the hotel. The clerk called the hotel and within 5 minutes we were picked up by an electric vehicle. We were a few hours ahead of check in time but the clerk at the desk checked us in as the room was ready. The room was spacious, clean and from our window we could see the Matterhorn. Upon exiting the hotel, crossing the street, there is an elevator that takes you down to a tunnel, and from there you take a short walk to the main streets of Zermatt. Breakfast was amazing.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

6/10 Okay

Yun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
My kids said it was the coziest hotel they’ve ever stayed at. 10 star view of the Matterhorn from the hotel.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019

8/10 Good

Ann

Liked: Cleanliness, property conditions & facilities, room comfort
It was very nice
Stayed 2 nights in May 2019

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Photographers, book a room with mountain view!
Wow, we absolutely loved our stay at Alpenroyal. It was a tiring hike up the paved road to check in, but so worth it. We then were given a key to an elevator that easily took us down to the city center and back up. We loved having a room with a view and balcony looking at the Matterhorn. We could easily look out the window at sunrise to decide whether or not we wanted to get up to take photos or sleep in. Matterhorn was often covered in clouds, so that view was helpful. We had the pool all to ourselves! It as heated and the room felt warm even though it was below freezing outside. Great view of Matterhorn from the pool lounge chairs! The buffet breakfast was just what we needed to start our day. Many juice, protein, dairy options! We will recommend this place to our family and friends and hope to come back again.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and friendly welcoming staff. Short cut available down to the main town which saves walking up and down the hill. Loved the view out from the balcony to the Matterhorn. Brillant
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

인준

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super friendly staff, very clean, I'll be back soon, Thank you.
Stayed 6 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the carving and woodwork throughout the property. Gorgeous iron and metal work railings and door hardware. Loved the lighting in the dining area. Absolutely stunning! Also fabulous service by stefanie, Miguel, massimo, and Maria. Spa is fabulous and it’s nice you can swim against the currentvin the pool. Can’t wait to return. Thank you. Pam and rod from CANADA (please do add croissants to lovely bread choices for a light breakfast some days - everything great but I would have enjoyed croissants with your beautiful jams!)
Stayed 3 nights in Jan 2019

8/10 Good

MARK

Liked: Cleanliness, property conditions & facilities, room comfort
GREAT VIEW (from the right room)
GREAT VIEW We had a room with a balcony & an amazing view of the Materhorn, Facilities were good, pool, spa, sauna (had to arrange to use), bar & restaurant (closed while we were there). Down side was the steeeep walk from the station, but there is a short cut. Maybe not shorter but there is a lift that takes you just above the hotel, much easier than walking up the hill.
Stayed 2 nights in Oct 2018