Suite, Sea View (Penthouse) | View from room

Reviews of Grand Hotel Alassio Beach & Spa Resort - The Leading Hotels of the World

5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 191 out of 338 reviews" "
Rating 8 - Good. 106 out of 338 reviews" "
Rating 6 - Okay. 28 out of 338 reviews" "
Rating 4 - Poor. 9 out of 338 reviews" "
Rating 2 - Terrible. 4 out of 338 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular hotel
Amazing hotel. Amazing staff. Amazing location. Amazing breakfast.
Stayed 6 nights in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, superbly located in Alassio. Staff all very helpful and the facilities connected with the hotel are all excellent. Lovely stay and hope to return in the future.
Stayed 4 nights in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

mandana

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Overall the staff and services were impeccable, especially at the reception and the restaurants, as well as the car valet and baggage help when arriving and leaving. The spa including the warm pool was perfect, and beach lounge chairs were very comfortable with their top mattress support. The 3 Baci left in our room on the first day were much appreciated also and introduced us to Il Fornaoi. On my previous trips I have purchased from Balzola but now did all my Baci gifts from Il Fornaio. Our first day though was very disappointing because we were assigned chairs on the beach in the last row behind and the last on the border with another hotel with the white fence very close. I felt so confined and couldn’t even move the lounge chair to the left. That gave us such a sad and desperate experience thinking we have been stuck with these assigned seatings throughout our stay while we can see many other available ones all around. I asked if we may have another seating but was not sure they would be able to do anything. The next day fortunately the lady responsable at the beach was able to provide us with a better one. That put our first day experience really low but were happy a better arrangement was reached. Another note mentioning was that the room was not cleaned properly. Chips crumbs remained on the floor. One thing that truly disgusted me was finding clean bath towels left on the bidet! I would expect much better cleanliness standards from the grand hotel. Thank you
Stayed 5 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2020

8/10 Good

William

Travelled with family
Liked: Staff & service, property conditions & facilities
Beautiful!
Absolutely beautiful and perfect location! Staff was so nice and spoke good English. Breakfast was delish. Fruit served on beach was a nice touch. I would definitely recommend this hotel and I would stay here again.
Stayed 3 nights in Jul 2020

10/10 Excellent

Dom

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel, with so much history and cachet! The site on the shore is absolutely gorgeous, the food was excellent, the spa is quiet and fully exquipped while the herbs sauna a nice discovery.
Stayed 3 nights in Oct 2019

10/10 Excellent

LR, Colorado, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is completely lovely, friendly staff, very nice amenities, great spa, lovely beachfront, very good breakfast. We splurged for 2 nights on a sea side room. Unfortunately, at least for our room, the windows were almost at chest level, so the only way to see the ocean was to be standing at the window or standing in the bathtub. Not sure if the other rooms on different floors are like that but it wasn't worth the extra expense. Other than that little thing, we enjoyed our stay here immensely! We did not eat at the restaurant so I can't comment on the food other than breakfast.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First rate hotel in every respect - top-notch service, food, facilities. The private beach is idyllic and the beachfront restaurant equally so. The spa is palatial. Expensive but genuinely luxurious without being at all stuffy.
Stayed 7 nights in Aug 2019

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic experience!
An amazing experience! 10/10 on all levels. I highly recommend The Grand Hotel Alassio!
Stayed 3 nights in Jun 2019

10/10 Excellent

WLS, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful, modern yet old school hotel with lovely seaside rooms that let you sleep to the sound of waves. We also found this to have one of the best salt water spas that we have visited in Italy - so many types of water jets and a variety of sauna rooms in which to relax. Alassio is a little touristy, but there are some great off the beaten path restaurants. We would definitely return to this hotel.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have to have better bartenders although they were professional prepare tehcoctails Italian style
Stayed 3 nights in Apr 2019

8/10 Good

C R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Fantastic location directly on beach in a gem of a town on this coastline.Only had breakfast which was adequate so can’t comment on dinner.Spa is a real bonus had amazing treatments.Would return.
Stayed 3 nights in Oct 2018

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alassio holiday
Beachfront hotel refurbished well. A grand position as well as a grand name!
Stayed 2 nights in Sep 2018

8/10 Good

Martha, Genoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception staff was extremly nice and helpful - wonderful prívate beach and great locatiion . The only low standard was the animation for kids/children , it was very poor .
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
V. Helpful staff, lovely beach
Thoroughly enjoyable stay. Excellent gourmet dinner; wonderfully helpful staff - nothing too much trouble for them. Breakfast not quite up to standard. Bathgroom could have been larger. Excellent location.
Stayed 3 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Fantastic breakfast with friendly staff, close to everything
Stayed 1 night in May 2018

4/10 Poor

John

Disliked: Cleanliness, staff & service
Not to be repeated
A walk in shower was requested at the time of booking. Instead we had a shower over the bath, a bath with a high side which it difficult to climb into and even more difficult to climb out. We also asked again at reception for a walk in shower but apparently there was none according to the very condescending receptionist. We are both 71 and have never been refused this service elsewhere. The area around the shower glass in the bath was covered in black mould and had obviously not been cleaned in months. When we queried the €30 daily parking charge she was extremely patronising and off hand.
Stayed 3 nights in May 2018

8/10 Good

Renato, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great hotel in a very central location friendly staff good service. Slightly on the expensive side no tea coffee making facilities £5 for a tea.
Stayed 2 nights in Nov 2017

10/10 Excellent

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Poor food selection and breakfast service
The Hotel was superb and we were upgraded to a very large suite with a balcony. The main complaint was with the available menus and breakfast. On arriving for breakfast you had a table with a mat and knife and fork per person. No cups, saucers nor condiments were available. On asking for tea with milk it usually arrived after fifteen to twenty minutes- one pot of hot water, one tea bag per person and a jug of milk.How difficult is it to fill a pot with hot water? and cups; saucers and milk could be made available when a table is initially occupied. The Buffet was adequate; but not as good as other five star hotels. The staff did not attend to replenishing dishes when they were depleted. The scrambled egg dish was usually empty and dried out and I watched for twenty minutes one morning until someone summoned a waiter to get it replenished. We did not have lunch in the Restaurants as we could not find a menu anywhere; other than the Restaurant on the Beach which was small; served exquisite food e.g caviar and even more exquisite prices. We had lunch at nearby restaurants on the beach at a fraction of the price. The evening meal, other than having lunch on the Beach at the "de-Luxe" restaurant appeared to be a Pizza Restaurant, in a smart setting, open to the Public to walk-in with no other food options. We did not see alternative menus anywhere. As my wife is Gluten-free this did not suit us and we again eat out every night at Superb local Restaurants. I would return.
Stayed 7 nights in Aug 2017

8/10 Good

Andrei

Liked: Cleanliness, property conditions & facilities, room comfort
Service has to be improved. Overall is good.
We stay at this hotel almost each year. And each year services is becoming a bit worse. Students are working at the restaurant, with no idea of what a good service is. Not all of them, but most. Only few waiters are adequate and experienced. Some of reception staff are not polite at all. In the past they all were just excellent, but now people change and new people are not so pleasant and welcoming. There are still not place to dry your towel or a swimsuit in the room, no even a single hook. However there are still staff who are nice and it's a pleasure to talk to them. Overall experience is good, but the hotel management should pay better attention to training and education. Location is still good, there is a sea and a private beach just outside the door. This is the best place to stay in Alassio, unfortunately there are no other hotels of such a good location and amenities.
Stayed 5 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing location and building.
Perfect location. the hotel has been refurbished recently and is very comfortable. The staff is overall nice but some individuals lacked a bit of customer attention.
Stayed 1 night in Jul 2017

10/10 Excellent

Lori, Boston, MA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful beach hotel
Our family enjoyed four nights at the exquisite Grand Hotel Alassio. The quality and comfort provided by the hotel, rooms, beach, food, and staff exceeded all of our expectations. We were thankful we could communicate in English - especially as we did not come across other English speaking guests in the hotel or perhaps in all of Alassio! Alassio is a gem of a vacation location and we are so happy we stayed at this hotel.
sea view room
Stayed 4 nights in Jun 2017

8/10 Good

Khaleel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fine

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Five star look One star service
We stayed three nights in this hotel. The room was clean and the SPA of the hotel is great. However the service was way below expectation. We stayed in the property in November, so the number of guests was probably less then the number of staff, unfortunately that did not stop the restaurant personnel to disappear all the time. During breakfast you either had to stand up and walk around to find someone to get a coffee, or squeeze everything into one order because the guy never came back to ask if you need anything else. Also the variety of the food was pretty limited and you have to explicitly ask them refill the empty trays. For the half board dinner (tried once and cancelled afterwards) you can choose from the menu of the hotel restaurant. The starters are ok (but probably all from frozen ingredients), for the main, one meal was overcooked the other was not cooked and most annoyingly you have to wait 5+ minutes for a waiter to turn up and you can send back your food. In summary, this hotel is extremely overpriced for what they offer and you probably get the same service in a B&B and the fact that they have fancy looking rooms and a good SPA just does not offset that.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel on the Italian Riviera own beach,
Very welcoming Staff from Reception through to the rooms a great stay - we will be back!

4/10 Poor

claire, London

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Could be so much better
The location is the best in Alassio- right on a private beach and near shops and restaurants. The decor is simple but charming however the rooms are small . The main problem is the service which, with few exception, we found lacklustre bordering on unhelpful. The noise from the kids club ( loud music and shouting) right beside the bar ( with a performing guitarist) is a cacophany in the evening . Room service was also a problem and the breakfast was poor eg juice from concentrate and lack of variety. We booked 5 stars and felt we received closer to 3 star .

8/10 Good

delthejag, Gladgow

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, great location
Nice hotel, great location. Breakfast service a bit fawlty towers

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
Lovely, with a relaxing spa, beach front access and a shirt walk to the old town and restaurants.

10/10 Excellent

Alexander, Hartford, CT, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience in Alassio
Could not think of a better place to stay at Alassio

8/10 Good

P, Surrey, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Smart hotel, excellent beachside location
It is well worth visiting this hotel. Very comfortable rooms, lovely outdoor terrace. It is right on the beach. The thalassotherapy spa is very comfortable and enjoyable, although can be very busy. The room was a hill view room, good size, simple but stylish furnishings. On the negative side: 1) information given by the reception regarding train times to Ventimiglia and Nice was incorrect. I found information re train times myself but was told adamantly my information was outdated and wrong and theirs was correct. We had to ask for ourselves at Alassio station and found out all our own train intimation WAS correct. 2) information from spa staff and reception staff was contradictory. We were told by reception at check in we could change in the spa or come down from room ready changed. The first time we changed in the spa with lockers no problem. The second time we were told as hotel guests we must change in our room and could not have a locker and were sent back to our room from the spa - this is not how we expect to be treated in a 5 star hotel. ALL STAFF SHOULD BE AWARE OF WHAT THE POLICY IS TO SAVE CONFUSION/EMBARRASSMENT. 3) half way through our stay there were no bananas at breakfast, I asked for one and after waiting for sometime was presented with the last banana in the hotel! The same occurred with apples on our last morning, again not what you expect from a 5 star hotel. In short well worth a visit, 5 star facilities with 4 star service.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location, walking distance to quality shops and restaurants and real sand on the beach. The rooms with a terrace are best.

10/10 Excellent

Afnan, Jeddah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to return to
It was a great weekend, the hotel was as expected clean, great location and most importantly the level of service was excellent.

10/10 Excellent

Tom, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central and everything you expect from a 5*
Stayed for 1week and enjoyed every moment. Fantastic beach and Spa

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Beach life
The location and access to the beach are the reasons why we chose this hotel. In this respect it did not disappoint. It doesn't really feel like 5 stars however. The staff was very friendly but a little disorganized. There was sand on the floor in our room. Over all a good experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice italian hotel. Nothing superior, just good.
Great location just near the sea. Private beach, which is good. Room is just good, nothing special. Sometimes not very clean, rather small - like in Italy. Wi-Fi is a problem. It's free, but it does not work almost - loses connection every minute - impossible to do any work. Overall hotel is good. No better place to stay here in Alassio.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Great facilities. Service a bit slow.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

4/10 Poor

Maria, London, UK

Liked: Room comfort
Disliked: Cleanliness, staff & service
5 star hotel lacking 5 star service
First, I would like to thank Julia and another gentleman who asked us about our experience and after that things did start to improve. Our experience is as follows: - First row benches at the beach are sold out to people who are not hotel guests. - Hotel guests are assigned certain benches, but nobody tells you this until an angry beach manager arrives and asks you to move to where you belong. - Beach manager is hard to find, so you have to chase a life guard to get towels, who shows how unhappy he is to do this job - Beach staff are very happy about themselves, chatty to kids club nannies and seem to be annoyed by guests - We haven't seen anyone from a bar at the beach for 6 days. Only at our last day we have received a menu and found out that actually it is possible to get drinks and food at the beach. - A'la cart restaurant serves the same menu for lunch and dinner every day. - I fell sick after trying seafood at hotel restaurant - They serve vegetables in big plates for lunch and one day the corn was rotten, i.e. nobody actually put new corn to the plate every day, they just served what has been left from the previous ones - Only at the last day of our week stay floors in our room were actually cleaned and ashtray on the balcony emptied. - You can hear your neighbours and lower floor doors being shut. - The hotel has been recently renovated, but lack of proper cleaning and looking after leaves all the tubs and bathroom accessories in a rather poor state - etc.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greal location, Rather Good Hotel
Cons: it was rather cold in the room, the air conditioning seems to be working strange; the balconies were pretty dirty and dusty; small shower space. Pros: great location right near the sea with it's own private beach included; parking available; friendly staff.

10/10 Excellent

Shaun, Rotterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Fantastic Hotel for a Fantastic Price
We could not have been happier with our stay. The location of the hotel (literally on the beach) was ideal. The staff was friendly and helpful. The restaurent (on the beach) served beautiful food. Our room was clean and large. I would return in a heartbeat.

10/10 Excellent

Quan, Geneva, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel in Alassio
An absolutely 5* hotel. Wonderful staff, location, and services. The location right on the beach is spectacular. Close to everything. Would definitely stay there again.

8/10 Good

Joseph, London, UK

Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic hotel
The over heating and control of temperature was the only downside Fantastic, invirment , staff, food everything Shame about overheating

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great experience
Wonderful, clean,well located hotel with very accomodating staff. We had a great time in Alassio and the surrounding area. One of our best vacations, ever.

6/10 Okay

Verified traveller

Disliked: Room comfort
Not a 5 star and no sign to it.
1) It's not a five star. 2) We spent ages trying to find it because they have no sign on the main road through the town. 3) They want to charge you €25 for parking! We found free parking on street and there are other car parks and on-street pay parking available cheaper nearby - though it does take some patience to find it. 4) Watch out for the local restaurants, many of which serve almost exactly the same thing and may be owned by the same firm. We found quality poor and prices high. There's a good restaurant on the main road away from the hotel which serves pasta and seemed better value.

8/10 Good

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

jean-luc

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bien
Stayed 1 night in Nov 2023

10/10 Excellent

Katia

Stayed 1 night in Nov 2023