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Reviews of Gr8 Hotel Amsterdam Riverside

4 out of 5
Gr8 Hotel Amsterdam Riverside
Provincialeweg 38, Amsterdam

Reviews

8.0

Very good

Rating 10 - Excellent. 49 out of 154 reviews" "
Rating 8 - Good. 76 out of 154 reviews" "
Rating 6 - Okay. 15 out of 154 reviews" "
Rating 4 - Poor. 10 out of 154 reviews" "
Rating 2 - Terrible. 4 out of 154 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel
Nice hotel although expensive to park and the restaurant was very limited.
Stayed 6 nights in Oct 2021

8/10 Good

Harry, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very peaceful. The staff were very nice and overall it was pleasant
Stayed 5 nights in Feb 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Cold night in Amsterdam
Overall a very nice hotel. Nice rooms, friendly staff and good breakfast. However the heating in my room did not work, even after changing rooms. The rooms were freezing at night.
Stayed 4 nights in Jan 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Amenities
Without doubt the major disappointment was the pathetic shower would have been better served by using one of the plastic cups they provide and pouring water on myself. Nice location and restaurant very difficult to get a drinks at the bar
Stayed 2 nights in Nov 2019
Response from Gr8 on Dec 9, 2019
Thank you for your feedback, probably there was a problem with the water pressure. We are going to check it!

6/10 Okay

Steve, London

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Quirky check in process and the breakfast was nice. On the final day there was no.hot water so i had to shower in freezing cold water.
Stayed 2 nights in Nov 2019
Response from Gr8 on Dec 9, 2019
Our apologies for the inconvenience, there was a heater problem....

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities
The hotel is very attractive and modern. It has a good dining facility with a wide choice of food. Staff were friendly and explained how to get into Amsterdam and booked our taxi back to the airport. The hotel is a lot further away from the centre of Asterdam than the website suggests - a €40 min taxi journey or tram from the very end of the line. The hotel also had no hot water one morning with no apology or explanation from staff. There were coffee machines but they did not work.
Stayed 2 nights in Nov 2019
Response from Gr8 on Dec 9, 2019
I'm very sorry our staff didn't apologize for the inconvenience. Unfortunately we had a problem with our heating. Still our apologies!

10/10 Excellent

VALENTIN

Stayed 4 nights in Nov 2019

10/10 Excellent

Georganne

Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
It was very clean and quite, staff would help us when needed but wasn’t very many people around to ask anything. The menus to eat where rubbish wasn’t much on them was starving at dinner so ordered dominos. They key card to get in to the rooms was a joke we got locked out of our room every time we left and they wasn’t carded they gave us it was a bit of paper with a bar code on that never worked for us. Highly annoying and rubbish system. The staff was nice the rooms where lovely but wouldn’t stay again because lack of food and staff presence.
Stayed 2 nights in Nov 2019
Response from Gr8 on Nov 19, 2019
A pity you didn't like La Place Restaurant, we will discuss your feedback.

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Gr8 on Nov 11, 2019
Thanks for your Gr8 feedback!

8/10 Good

Aldin

Stayed 2 nights in Oct 2019
Response from Gr8 on Nov 4, 2019
Thank you for your feedback, Hope to see you again

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from Gr8 on Nov 4, 2019
Thank you for your Gr8 feedback -;)

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities
Location was quite far from the centre and the bus stop nearest the hotel was not operational over the weekend. Hotel itself was lovely and modern. The bedroom could have done with a deep clean as the headboard was stained and rubbish was left in the room. The breakfast offered plenty of variety although there were quite a few flies around the fresh meat and cheese.
Stayed 3 nights in Oct 2019
Response from Gr8 on Nov 4, 2019
Thank you for your feedback. We will discuss this with our team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from Gr8 on Oct 28, 2019
Thx a lot!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat and clean. Room was very comfy. Breakfast was good
Stayed 3 nights in Oct 2019
Response from Geja on Oct 24, 2019
Thank you for your review!

10/10 Excellent

Donal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Geja on Oct 24, 2019
Dear Donal, Thank you for you 10!

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2019
Response from Geja on Oct 22, 2019
Thank you!

2/10 Terrible

Elliott, Thatcham

Travelled with partner
Disliked: Staff & service
Went for our 25th wedding anniversary as a surprise asked to be upgraded and have rose petals in room . Reception blurted this out as soon as we arrived not giving me time to move my husband out of over hearing then asking for 75euros the upgrade just looked like two beds pushed together and there where a few fake petals really unhappy .
Stayed 3 nights in Oct 2019

4/10 Poor

Katarzyna

Travelled with group
Liked: Property conditions & facilities
Disliked: Staff & service
Beware - looks nice but that is deceiving
Upon check-in, we received QR code to get into room instead of a key. This code did not work. I had to go to the customer service office twice in order for them to give me a plastic key. I felt that the customer service was non-existent at this hotel. One associate was reading a book on tablet and barely looked up when I mentioned my concern. Room itself was ok. It was strange that the maid service came every day, but didn’t attend to any dishes that were left in room. I was displeased when on our last day of the stay the maid entered the room without knocking at before 10am and I had just exited the shower. Check out isn’t even until 11am. I felt this wasn’t right. We stayed 3 nights at the resort and the main elevator was not up and running 2 of those 3 nights. I felt for such a large hotel this wasn’t acceptable. Location of the hotel is ok. It is 40 minutes from the center of Amsterdam. Breakfast was good - my only complaint is that certain items ran out and were not replenished quick enough and the coffee machine wasn’t running 2 days.
Stayed 3 nights in Oct 2019
Response from Gr8 on Oct 28, 2019
Dear It's a pity you didn't like your stay. Apparently the technics abandoned you at that time. Of course this isn't normal. Furthermore the housekeeping and staff weren't on their best. Of course we will discuss this with them!

2/10 Terrible

Praveen

Stayed 2 nights in Oct 2019

10/10 Excellent

Khushbu

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Gr8 on Oct 17, 2019
Thx!

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Geja on Oct 22, 2019
Thank you!

6/10 Okay

Verified traveller

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
The room key is a paper printed from the computer and did not work most of the time and have to go downstairs all the time for assistance because there is no phone in the room. The TVs in the whole hotel did not work for a whole day and the engineer can only come and repair the following day. The lift broke down and had to drag suitcases up flights of stairs to the second floor..
Stayed 14 nights in Sep 2019
Response from Gr8 on Sep 30, 2019
All in one day....-:( we're very sorry about this. Unfortunately these things happen and are out of our control. Hope you will give us a second chance

8/10 Good

Abdul Salam

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Geja on Oct 8, 2019
Thank you!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big space for morning breakfast , only is too far from the main road especially need to walk in the wet and cold ... Thks
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice enough and clean. Not really near anything else.
Stayed 3 nights in Sep 2019
Response from Geja on Sep 27, 2019
Thank you for your review!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Stayed 6 nights in Sep 2019
Response from Gr8 on Oct 9, 2019
Thx!

8/10 Good

Iain

Liked: Staff & service
Stayed 3 nights in Sep 2019
Response from Gr8 on Oct 9, 2019
Thank you very much!

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2019
Response from Gr8 on Oct 9, 2019
Please let us know what we could have done better.

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Gr8 on Oct 9, 2019
Thx for your Gr8 feedback!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday trip
Lovely hotel, beautiful location, good breakfast, the only down side was getting taxi’s into the city centre
Stayed 2 nights in Sep 2019
Response from Gr8 on Sep 23, 2019
Glad to hear your stay was Gr8!

4/10 Poor

Pennie

Disliked: Cleanliness, staff & service, room comfort
Don't stay here.
To begin when we arrived there is no front desk, no check in instructions. I had to go look for an employee to tell me that I needed to check in on a computer at a computer station in the center of the room. Once I was checked in the room key is a piece of paper with a code, which did not work. I then booked a second night for the same room, the next morning after breakfast the key had been inactivated. I went downstairs to the office to be told I had booked a different room which I had not the employee was extremely rude and would not allow us to stay in our existing room. We had to pack up and move to the ground floor on the opposite side of the hotel in a larger room with less amenities. I went to complain to the manager about the employee and I spoke to another employee who confirmed I had not booked the bigger room that the hotel had upgraded us to a bigger room ad that we could have stayed in the initial room. She ask if we wanted to move again at which time I said we would stay in the new room as I didn't want to pack again. At 4:00 pm I went to the office to book another night directly with the hotel so there would been no confusion to be told to book on Hotels.com. I went to hotels.com and found a room, which I had the employee confirm was the same room at that location. She confirmed and assured me she would extend our stay by another night. Next day after breakfast key didn't work. Found out the employee had us booked at a different hotel.
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
The property is outside Amsterdam so it gives you a country side experience. The view to the riverside is beautiful. There was some constant noise from outside, most probably the aircon unit which runs 24/7. The bedding was old and I felt dust mites as I am allergic to them so had sleepless nights. There is no receptionist and it is a self check in and checkout service. There is no metro service from Rai so you have to walk a lot if you wish to use public transport. Taxis are extremely expensive and they charge double the normal price. There is a horrible picture of a woman holding a pillow on the full wall. You don't want to wake up to such a silly poster in the morning. If it was some sort of landscape then it would've been great.
Stayed 3 nights in Sep 2019
Response from Gr8 on Sep 23, 2019
Dear anonymous, there's a staff member in our lobby 24/7. Next time: to go to the RAI reserve our shuttle service!

10/10 Excellent

GAZEL OYKUM

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Geja on Oct 8, 2019
Thank you!

10/10 Excellent

Kyler

Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Geja on Oct 8, 2019
Thank you!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The lights were amazing and the location was perfect
Stayed 3 nights in Aug 2019
Response from Gr8 on Aug 26, 2019
Hope to see you again!

8/10 Good

YeongKook

Liked: Cleanliness, property conditions & facilities, room comfort
Modern and clean
Modern style and clean hotel located at very comfortable place. But check-in process using digital terminal was a little strange.
Stayed 2 nights in Aug 2019
Response from Gr8 on Aug 21, 2019
Thx for your positive feedback!

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very friendly staff
Great location and very friendly staff.
Stayed 3 nights in Aug 2019
Response from Gr8 on Aug 19, 2019
Thx, for your Gr8 respons!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Gr8 on Aug 14, 2019
Thx!

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Ok stay
Location is not the best as it's far from anything! Self check in didn't impress me whatsoever. Clean and spacious room.
Stayed 1 night in Aug 2019
Response from Geja on Aug 8, 2019
Thank you for your feedback!

8/10 Good

Mabelle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Gr8 on Aug 5, 2019
Thx for your Gr8 review!

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, food delicious.
Stayed 1 night in Jul 2019
Response from Gr8 on Aug 5, 2019
Many thanks for your Gr8 feedback!

10/10 Excellent

Mahtabuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Gr8 on Aug 5, 2019
Thx!

10/10 Excellent

Jeroen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wij hebben fietsen gehuurd en na amstedam centrum gefiest. leuk stukje om te fietsen en kwaliteit fietsen van het hotel waren goed.
Stayed 1 night in Oct 2021

8/10 Good

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2021

8/10 Good

J.A.A.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed bed en nette kamer. Ik had alleen wel iets van zeep en shampoo op de kamer verwacht. Er was nu zelfs geen mogelijkheid tot handen wassen. Ook ontbijt had wat uitgebreider gemogen. Was zeer karig. Verder prima service en goed genoeg voor een overnachting tussendoor.
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Die Zimmer sind ausreichend groß und sauber. Leider ist die Dusche nicht ganz dicht so das vor der Dusche alles mit Wasser überflutet ist. War aber auch vor 2 Jahren schon als wir dort waren. Momentan ist die Frühstücksverfügbarkeit nicht so üpig wie beim letzten Besuch. Das Personal war sehr freundlich und hilfsbereit. Komme gerne wieder
Stayed 3 nights in Jun 2021

10/10 Excellent

B., Nrw

Travelled with partner
Liked: Cleanliness, staff & service
The hotel room was so beautyfull! The Personal was more than friendly.
Stayed 2 nights in Sep 2020

6/10 Okay

Stefanie, Bobingen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wir hatten moderne, saubere Zimmer. Leider keine Balkone und kein Fenster zu öffnen, so dass ständig die Klimaanlage mit gewissem Geräuschpegel lief. Der quasi im Zimmer offene Waschplatz mit Dusche ist gewöhnungsbedürftig. Frühstück ist in der Corona-Situation katastrophal, wie in einer einfachen Jugendherberge: Jeden Tag nur eine Sorte Schnittkäse und Wurst, billigste Brötchen. Joghurt, Konfitüre und Butter immer in Plastikverpackungen. Kein Honig, kein Müsli. Frischmilch und Croissants auf Verlangen. Banane, Apfel und Mandarine zum Selbstzubereiten. Das angeschlossene Restaurant war leider nicht geöffnet. Am Anreisetag konnte man uns bei dem heißen Wetter nicht einmal eine Flasche kaltes Wasser organisieren. Kein Supermarkt in der Nähe. Wir mussten unsere Getränke selbst besorgen. Kühlschränke sind nicht auf den Zimmern. Ab Nachmittag haben wir uns auf die schöne, am Fluss gelegene Restaurantterrasse gesetzt und gepicknickt. Das Hotel liegt 10 min Fußmarsch zur Metro entfernt. Diese fährt ca. 20 min bis zum Hauptbahnhof.
Stayed 4 nights in Aug 2020