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Reviews of HOTEL illuster - Urban & Local

3 out of 5
HOTEL illuster - Urban & Local
Zürichstrasse 14, Uster, ZH

Reviews

8.2

Very good

Rating 10 - Excellent. 59 out of 166 reviews" "
Rating 8 - Good. 69 out of 166 reviews" "
Rating 6 - Okay. 30 out of 166 reviews" "
Rating 4 - Poor. 3 out of 166 reviews" "
Rating 2 - Terrible. 5 out of 166 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rashid

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
the staff were very helpful. I found the room to be too hot even with the windows open. The mattress was very comfortable.
Stayed 2 nights in Sep 2023

10/10 Excellent

Stelios

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a lovely stay at Hotel Illuster. It was a last minute booking as we had arrived in Switzerland and did not like our original accommodation we booked (another hotel) so got online and found this one instead. The receptionists were welcoming and helpful. The hotel is on top of a shopping mall and we parked underneath the mall. We had to pay a small charge at the hotel to park there. The hotel is in a nice area with quite a few shops and restaurants. Not far from the hotel is the countryside and mountains and we had a great time exploring the surrounding area. Our room had a balcony and the view was pretty good. The hotel was clean and quiet.
Stayed 3 nights in Jun 2023
Response from HOTEL illuster on Jul 30, 2023
Dear Stelios,Thank you so much for taking the time to share your feedback about your stay at HOTEL illuster. We are thrilled to hear that you had a lovely experience with us!We understand that last-minute bookings can be quite challenging, but we are delighted that you found us online and decided to stay at our hotel. It is our utmost priority to ensure that our guests feel welcomed and well-assisted during their stay, so we are glad to know that our receptionists were able to meet your needs.We take pride in our convenient location, and we are glad to hear that you enjoyed it too. Being on top of a shopping mall not only provides easy access to various shops and restaurants but also ensures a pleasant atmosphere. We apologize for the parking charge, and we'll make sure to review our policies to provide better value for our guests in the future.The fact that you had a great time exploring the surrounding area, including the countryside and mountains, brings us joy. Switzerland's natural beauty is truly remarkable, and we are glad that you got to experience it.It's wonderful to know that you enjoyed your room with a balcony and a pretty good view. Our team strives to maintain a clean and peaceful environment, so guests like you can have a comfortable stay.Once again, thank you for your kind words, and we hope to have the pleasure of welcoming you back to HOTEL illuster in the future. Should you need any assistance or have any special requests, feel free to reach out to us directly.Best regards,Reception

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The friendliness of staff and the breakfast. I highly recommend Illuster Hotel
Response from illuster8610 on Jan 19, 2023
Dear Robin, it's great to read that you fully enjoyed your stay with us in Uster, we highly appreciate your very positive feedback. We hope to welcome you soon again in Uster. Kind regards, Emanuele Cosomati - Hotel Manager

10/10 Excellent

Hanspeter

Stayed 1 night in Jun 2022

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we will be back :) thanks
Stayed 6 nights in May 2022
Response from illuster8610 on Jul 5, 2022
Dear Robin, thanks for your amazing feedback about your last stay with us. It's great to see that you felt good with our service and that you would like to come back to Uster. Our team is already looking forward to welcoming you soon. Kind regards, Emanuele Cosomati - Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2021
Response from illuster8610 on Mar 2, 2021
Lieber Gast, herzlichen Dank für die ausserordentlich gute Bewertung. Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns geniessen konnten. Wir freuen uns bereits auf Ihre nächste Anreise. Freundliche Grüsse, Emanuele Cosomati - Hotel Manager

8/10 Good

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception and bar looks really fancy. Especially I would to thank to the receptionist Marie Terezie. She helped us a lot with complications regarding our reservation. The room is nice and big enough. Unfortunately there is only shower in the bathtub which I personally don't like. There is also no entertainment at the hotel ground floor - ping pong, table football. I understand it is a business hotel, but even business guests like to relax this way after work.
Stayed 7 nights in Jan 2020
Response from hotelilluster8610 on Jan 31, 2020
Dear Jan, Thank you very much for the positive feedback about your last stay in the HOTEL illuster. We are very pleased that we were able to meet your expectations. We will obviously share your feedback with Marie, it's great she could make your stay even better. Thanks for your input about the entertainment options - we will keep this in mind for the future. We look forward to welcoming you back soon! Best greetings from the illuster Emanuele Cosomati - Hotel Manager

10/10 Excellent

Victoria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020
Response from illuster8610 on Jan 27, 2020
Dear Victoria, Thank you very much for the very positive feedback about your last stay in the HOTEL illuster. We are very pleased that we were able to meet your expectations. We look forward to welcoming you back soon! Best greetings from the illuster Emanuele Cosomati - Hotel Manager

10/10 Excellent

Wai Hoi Dominic

Stayed 2 nights in Nov 2019

10/10 Excellent

yuqian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff at the reception was quite friendly. I was on another trip to Germany before my stay in Illuster. She helped to keep my luggage befor I was back to Zurich. And the breakfast waitress even remembered my preference, bringing hot milk to me every morning instead of coffee. The breakfast is fruitful with scrambled eggs which is not easy to find with this price in Zurich(I had few business trips before and they only got cold boiled eggs). Room is clean, equipped with slippers which is also quite uncommon in Europe. I always bring my own. Very appreciated for this stay.
Stayed 5 nights in Nov 2019
Response from illuster8610 on Nov 21, 2019
Dear Yuqian, Thank you very much for the very positive and exhaustive feedback about your last stay in the HOTEL illuster. We are very pleased that we were able to meet and even overachieve your expectations. It's great to see that you noticed that we try to provide a service which matches a higher standard than a classic 3-star hotel. We look forward to welcoming you back soon! Best greetings from the illuster Emanuele Cosomati - Hotel Manager

8/10 Good

Janez

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from illuster8610 on Nov 19, 2019
Dear Janez, Thank you for taking the time to give us your opinion on your last stay at the HOTEL illuster. What else could we have done for you so that your stay would correspond to a 5-star feedback? We look forward to welcoming you back soon. Best regards Emanuele Cosomati - Hotel Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A functional and well managed hotel which is centrally situated for the town, near bus and train station. We arrived during a heatwave which was uncomfortable as the guest rooms had no air conditioning.
Stayed 3 nights in Jun 2019
Response from illuster on Aug 6, 2019
Dear guest, Thank you for taking the time to give us your opinion on your last stay at the HOTEL illuster. What else could we have done for you so that your stay would correspond to a 5-star feedback? We know that it has been very hot during your stay and we tried to manage the heatwave as best as we could by shutting down the windows and using the black out curtains. We look forward to welcoming you back soon. Best regards Emanuele Cosomati - Hotel Manager

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from Hotel Illuster on Jul 2, 2019
Dear guest, Thank you for taking the time to give us your opinion on your last stay at the HOTEL illuster. What else could we have done for you so that your stay would correspond to a 5-star feedback? We look forward to welcoming you back soon. Best regards Emanuele Cosomati - Hotel Manager

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
Not at all a good hotel.. Hotel was shut after I had informed them of late arrival.. then after eventually calling a hotel emergency number the person I spoke to was both uncooperative and unsympathetic to our dilemma. NOT A GOOD EXPERIENCE and this property should be deleted from your list. Peter Behan
Stayed 1 night in Jun 2019
Response from Hotel Illuster on Jul 2, 2019
Dear Peter thanks for taking the time to evaluate a stay which didn't happen at our hotel. Your booking could not be placed at our hotel due to availability reasons - therefore you have been relocated via Expedia, your booking channel, to a different hotel. We highly regret that this information hasn't been completely transparent to you. Our reception is available until 10pm and after this time we have a phone support. Of course, if the booking wasn't in our system it's very difficult for our team to help adequately. Overall, we apologize for the inconvienence caused and hope you could have a smooth stay in Switzerland. Kind regards, Emanuele - Hotel Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from hotelilluster on May 20, 2019
Dear Ahdrew, Thank you for taking the time to give us your opinion on your last stay at the HOTEL illuster. What else could we have done for you so that your stay would correspond to a 5-star feedback? We look forward to welcoming you back soon. Best regards Emanuele Cosomati - Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the hotel . Even though I arrived very late at night all information i needed was already sent to me via email. Very friendly staff
Stayed 3 nights in Dec 2018

8/10 Good

Chris, Hampshire England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient hotel close to services. There for family reasons so fulfilled requirements.
Stayed 3 nights in Nov 2018

10/10 Excellent

Hughes, Emsworth, Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean hotel, well located and provides a good breakfast. The bathroom air extractor made some wind noise but nothing too bad.
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Visit
We were visiting family who did not have room for us to stay and the Hotel provided the accomodation we needed very well
Stayed 3 nights in Jun 2018

8/10 Good

Juchen, San Francisco

Liked: Cleanliness, staff & service, room comfort
Unfinished project?
We were looking for a hotel the day before we arrived in Zurich and didn't realize the price of hotels skyrocketed. In order to avoid to hefty price tag, we booked this hotel that is still expensive, but cheaper compared to those in downtown Zurich. Turns out we didn't actually save that much money at all, because the train ticket from Zurich main station to Uster (where the hotel is located at) is 11 euro per person one way... so if the primary focus of your trip is Zurich, do not recommend this hotel as the transportation cost can really add up. With that said, the hotel feels like an unfinished project that ran out of budget and had to be finished off hastily...The restaurant area is extremely well-done and ambitious, however, the ground floor entrance is just a large, empty space, which is pretty strange. The rooms, again, were very bare bone and the décor of the bathroom is cheap, again BIG departure from luxury of the restaurant area. Some issues with soundproofing as steps and neighbors' conversations can be overheard. On the other hand, the staff, especially the breakfast staff, are fantastic! And Uster is a quiet suburban area with a handful of good restaurant choice.
Stayed 1 night in Jun 2018

6/10 Okay

Robert, Delaware

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under construction
There are major construction projects going on in the hotel and around it. Just finding the parking garage you have to go through a construction site. The hotel is located in a great location with many restaurants nearby and close to the train station. With all the construction the noise still was not that bad.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Christine M., Miami Florida

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Hotel going through major renovations
When we were told after booking that there were renovations going on we never expected the whole building and buildings on either side of it to be renovated/ built. The noise of the construction once it started at 7 am and ended by 4 pm was unbearable. Hotel staff walked around with earplugs which were offered to guests and the construction workers were everywhere Access was only through the garage( which was also being worked on and scary with loose electric wires hanging off ceilings etc.), 2 flights down in the basement and up a service elevator. Felt sorry for the staff who were wonderful. The hotel should really be shut down during these major renovations. I'd consider coming back once it's done, but not before as besides great staff the location is excellent.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uster, 10-12 November 2015
Access to car park was difficult due to construction work. However, this was out of the hotel's control. Signage for hotel parking was adequate. Staff and room excellent. Location good for shops and restaurants.

8/10 Good

mohd, jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
No air condition . Breakfast is simple but acceptable .

10/10 Excellent

john, Lichfield , England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Very helpful staff and excellent English speaking. Rooms quiet and clean with recent redecoration Good value for Swiss
Response from Hotel Illuster on May 15, 2015
Dear John Many thanks for your words. We are very happy that we were able to make your first impression of the Illuster so positive. We are looking forward to welcome you again here in Uster and wish you all the best. Best regards, Your Hotel Illuster team

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice 3* hotel for a small town
Nice 3* hotel for a small town

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Service
The staff are very helpful and, in my case, did everything they could to solve an issue I created. All speak very good English. About 5 minutes walk from Uster train station. Easy to find but located in a shopping mall which may confuse people if they didn't know beforehand. However, I do need to mention reception is not 24/7 (closes about 7pm) so I cannot stress how vital it is that reception is contacted prior to 7pm if you plan to arrive after 7pm.
Response from Hotel Illuster on Sep 20, 2014
Thank you very much for you helpful feedback. We are glad that we could help you! All in all it worked well :) We wish you all the best and you are warmly welcome for a free coffee. Best Regards, Hotel Iluster

8/10 Good

Kelvin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and quiet
A place where supermarket and restaurant that easily available. Worth for a simple stay.
Response from Hotel Illuster on Nov 15, 2014
Thank you very much for your feedback! We are lucky that you enjoyed your stay at the Hotel Illuster. Our Team is looking forward to welcome you again. Best Regards, HOTEL ILLUSTER

8/10 Good

Kelvin, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and convenient with supermarket below
Staffs are friendly and a quiet place at night. Nice breakfast and near to train station.
Response from Hotel Illuster on Sep 26, 2014
Dear Kelvin, thank you very much for your Feedback. Your are bringing us further! We are happy to hear that you enjoyed your stay. Sunny greetings from the whole team to Singapore. Best Regards, Hotel Illuster

8/10 Good

Anonymous

Liked: Cleanliness, staff & service, room comfort
just the right balance
The staff were friendly and helpful and managed to strike just the right balance between efficiency and hospitality

6/10 Okay

Maren

Liked: Cleanliness, property conditions & facilities
Für einen kurzen städtetrip ok , ok Grunde etwas zu teuer für Ausstattung und Angebot des Frühstücks . Alles in allem war es sauber und das Personal bemüht . Werde denk ich wieder kommen falls ich nochmal nach uster muss
Stayed 1 night in Nov 2023

6/10 Okay

Mathis

Das Personal ist sehr anonym unterwegs und macht seine Arbeit. Die Seele und ein motiviertes Lächeln fehlt etwas in diesem Haus, wenn man nicht beruflich unterwegs ist.
Stayed 1 night in Jul 2023
Response from Rezeption on Jul 30, 2023
Sehr geehrter Herr LampertWir möchten uns herzlich für Ihr wertvolles Feedback bedanken. Ihre Erfahrung während Ihres Aufenthalts in unserem Hotel ist für uns von grosser Bedeutung, da es uns ermöglicht, unsere Servicequalität zu verbessern.Es tut uns aufrichtig leid, dass unser Personal nicht die gewünschte Freundlichkeit gezeigt hat. Wir versichern Ihnen, dass wir unsere Mitarbeiter weiterhin schulen und sie zu einem herzlichen und gastfreundlichen Service ermutigen werden.Die Meinung unserer geschätzten Gäste wie Sie ist uns besonders wichtig, da sie uns dabei hilft, kontinuierlich zu wachsen und zu verbessern.Wir freuen uns darauf, Sie erneut bei uns begrüsen zu dürfen und Ihnen einen unvergesslichen Aufenthalt zu bieten. Bei Ihrem nächsten Besuch können Sie sicher sein, dass Sie auf ein freundliches Team treffen werden, das Ihnen den bestmöglichen Service bieten wird.Vielen Dank nochmals und beste Grüsse!

8/10 Good

Sverre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Ingen aircon på rommet, veldig varmt om natta. Ellers svært bra
Stayed 1 night in Jul 2023
Response from Reception on Jul 30, 2023
Dear Mr. Horntvedt,Thank you for your feedback and your honest opinion. We appreciate your insights regarding the changing climatic conditions in our region due to global warming.Indeed, in the past, it was common in this country not to require air conditioning during the summer months. However, the climatic conditions have changed in recent years due to global warming. We have recognized that the summer months have become hotter and more uncomfortable, which may lead to an increased need for air conditioning to ensure the utmost comfort for our guests.We sincerely apologize for not responding promptly to this situation, which has affected your stay. Your complaint will be seriously reviewed by our team to ensure that we take appropriate measures to enhance the comfort of our guests in the future.We deeply regret any inconvenience caused and hope you will give us the opportunity to make it right during your next visit. Your feedback is valuable to us, and we will do our best to meet the rising demands and improve the comfort of our esteemed guests.Thank you once again for your valuable feedback. If you have any further questions or concerns, please do not hesitate to contact us. We are always at your service.Best regards,Reception

10/10 Excellent

Rolf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from HOTEL illuster on Jul 30, 2023
Sehr geehrter Herr Graf,Vielen herzlichen Dank für Ihre hervorragende Bewertung! Es freut uns ausserordentlich, dass Sie mit Ihrem Aufenthalt in unserem Hotel vollkommen zufrieden waren und uns die Bestnote von 10 von 10 Punkten gegeben haben. Ihre positive Rückmeldung ist für uns eine grosse Belohnung und Bestätigung unserer Bemühungen, unseren Gästen einen erstklassigen Service zu bieten.Wir hoffen, dass Sie auch zukünftig bei uns zu Gast sein werden, und wir werden alles daran setzen, Ihren nächsten Aufenthalt genauso angenehm und unvergesslich zu gestalten.Vielen Dank noch einmal für Ihre grossartige Bewertung! Wir freuen uns darauf, Sie bald wieder bei uns willkommen zu heißen.Mit herzlichen Grüssen,Ihr HOTEL illuster Team

8/10 Good

Max

Stayed 2 nights in Jul 2023
Response from HOTEL illuster on Jul 30, 2023
Sehr geehrter Herr Lüthi,Vielen Dank für Ihre Bewertung unseres Hotels! Wir freuen uns zu hören, dass Sie mit Ihrem Aufenthalt bei uns zufrieden waren und uns 8 von 10 Punkten gegeben haben. Es ist uns ein wichtiges Anliegen, unseren Gästen den bestmöglichen Service zu bieten, und Ihr Feedback ist für uns von großer Bedeutung.Wenn Sie weitere Anmerkungen oder Wünsche haben, stehen wir Ihnen gerne zur Verfügung. Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen.Mit freundlichen Grüssen,Ihr HOTEL illuster Team

10/10 Excellent

Anzhela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super!
Stayed 1 night in Mar 2023

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
melhor opçao

10/10 Excellent

Joel

Stayed 1 night in Sep 2022

10/10 Excellent

Daniel

Stayed 1 night in Sep 2022
Response from illuster8610 on Sep 12, 2022
Lieber Daniel, herzlichen Dank für die hervorragende Bewertung! Es freut uns sehr, dass wir Ihren Aufenthalt so gut gestalten konnten. Wir freuen uns bereits auf Ihren nächsten Besuch. Herzliche Grüsse vom illuster Team, Emanuele Cosomati - Hotel Manager

10/10 Excellent

Mimoza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war alles perfekt danke
Stayed 1 night in Sep 2022
Response from illuster8610 on Sep 12, 2022
Liebe Mimoza, ganz herzlichen Dank für Ihre sehr gute Bewertung. Es freut uns riesig, dass Sie sich bei uns so wohl gefühlt haben und wir als Team Ihren Aufenthalt reibungslos machen konnten. Es würde uns sehr freuen, wenn wir Sie bereits bald wieder bei uns begrüssen dürfen. Freundliche Grüsse, Emanuele Cosomati - Hotel Manager

10/10 Excellent

Rinaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with a nice Garden
The breakfast is poorer and could be improved a little bit. I see it the same since 9 years already. Otherwise the Hotel is great, after the renovation. Spacious rooms, a lot of light due the big window. Really nice garden on the top of the shops, a place where you can relax a bit after a long day. The Mall is right below of you, with many shopping possibilities.
Stayed 2 nights in Jul 2022
Response from illuster8610 on Aug 11, 2022
Dear Daniel, thanks for your great feedback and we highly appreciated to welcome you back over the last years. We are currently in the process of reviewing the breakfast offering and make some adaptations. It's great to see that you can benefit from our sunny bar terrace and the great location close to the mall. Looking forward to welcoming you soon again. Emanuele Cosomati - Hotel Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from illuster8610 on Jun 8, 2022
Herzlichen Dank für die überragende Bewertung! Es freut uns sehr, dass alles reibungslos war und wir Sie von unserem Hotel und Service begeistern durften. Viele Grüsse und bis bald, Emanuele Cosomati - Hotel Manager

10/10 Excellent

Malesor

Liked: Cleanliness, staff & service
Stayed 1 night in May 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bonne localisation, hôtel propre et les chambres sont grandes.
Stayed 1 night in May 2022
Response from illuster8610 on Jun 8, 2022
Cher David, merci beaucoup pour votre évaluation très positive. Nous sommes très heureux que votre séjour ait été influencé positivement par notre situation centrale et nos chambres spacieuses. Nous serions très heureux de pouvoir vous accueillir à nouveau chez nous très prochainement. Salutations de l'hôtel illuster, Emanuele Cosomati - Hotel Manager

10/10 Excellent

Jürgen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from illuster8610 on Apr 26, 2022
Lieber Jürgen, herzlichen Dank für diese ausserordentliche Bewertung! Es freut uns sehr, dass wir alle Erwartungen erfüllen wenn nicht sogar übertreffen konnten. Es würde uns sehr freuen, wenn wir Sie bald wieder in Uster bei uns willkommen heissen dürfen. Freundliche Grüsse, Emanuele Cosomati - Hotel Manager

10/10 Excellent

Reto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war alles supertoll
Stayed 1 night in Jan 2022
Response from illuster8610 on Feb 7, 2022
Lieber Reto, wir danken für das sehr tolle Feedback und es freut uns sehr, dass Ihr Aufenthalt Ihre Erwartungen vollstens erfüllt hat. Es würde uns freuen, wenn wir Sie bald wieder bei uns willkommen heissen dürfen. Beste Grüsse aus Uster, Emanuele Cosomati - Hotel Manager