Triple Room

Reviews of Hotel Monaco

3 out of 5
Hotel Monaco
San Martin 1355, Ushuaia

Reviews

7.0

Good

Rating 10 - Excellent. 49 out of 223 reviews" "
Rating 8 - Good. 75 out of 223 reviews" "
Rating 6 - Okay. 49 out of 223 reviews" "
Rating 4 - Poor. 34 out of 223 reviews" "
Rating 2 - Terrible. 16 out of 223 reviews" "

7.2/10

Cleanliness

7.0/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Lorraine

Liked: Staff & service
Disliked: Cleanliness
Shower did not function.weak pressure. Staff was fine. Floor in 104 coming apart. Mold on shower walls, caulk and grout. Spiders on the walls.
Stayed 1 night in Mar 2024

10/10 Excellent

Leanne

Stayed 1 night in Dec 2023

2/10 Terrible

Elan

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

Céline

Stayed 1 night in Oct 2023

10/10 Excellent

Michael

Good stop-over
Perfectly comfortable and clean hotel. All that I needed for a one night stay between travel plans.
Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

6/10 Okay

MING

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
No toast for bread. And no fruit for breakfast .
Stayed 4 nights in Mar 2023

10/10 Excellent

eleni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Monaco is a great value
We had a wonderful and restful stay. The Monaco is in the heart of all activity in Ushuaia. Very clean hotel and the service was wonderful. They gave us an amazing rate of exchange for our currency. They were very helpful in arranging local transportation for us for the few times we ventured away from town
Stayed 1 night in Feb 2023

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for 3 nights and we liked the view of the lake from our room. The room is clean and has that minimal vibe. Location is at the end far of the main street but walkable. Breakfast buffet room is big but needs more varieties of foods on the table. Aside from that overall this hotel is good place to stay in Ushuaia.
Stayed 3 nights in Feb 2023

6/10 Okay

Gustavo

Stayed 2 nights in Jan 2023

8/10 Good

Paul

Stayed 3 nights in Jan 2023

10/10 Excellent

Harold

Stayed 2 nights in Jan 2023

10/10 Excellent

Max

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Skip the hotel even if cheaper than close by hotel
Extremely poor room cleanliness.Bed Lenin & Towels had stains and looked like they have been reused without washing Bed Lenin was shabbily prepared and hence we requested a room change. We were immediately given another room however we found similar poor quality in that room as well Breakfast was horrible quality and spread. Only poorly stocked one type of bread and black coffee. It was of no value to having breakfast at the hotel. I would not recommend this hotel due to the poor quality and poor upkeep.
Shower area soap dispenser
Quality of fresh towel
Stayed 1 night in Dec 2022

10/10 Excellent

IRIS C, Tamarac

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2022

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

4/10 Poor

Mariliana

Travelled with family
Disliked: Cleanliness, staff & service
Reservamos 3 habitaciones. Aunque están remodelando el hotel y parece quedará bonito, las camas no son nuevas, suenan mucho con cualquier movimiento, las paredes entre habitaciones son muy ligeras por lo que se escucha el vecino o la gente pasando por los pasillos. En una de las habitaciones las sabanas estaban sucias cuando llegamos, pidieron cambio y no mejoró mucho, luego pidieron una cobija y al desdoblarla estaba toda rota. Las chicas de recepción poco cordiales. El desayuno muy pobre, un jugo de naranja de cartón horrible, siempre fuimos a comer a Ana y Juana o Tante Sara para el desayuno. El hotel es muy céntrico, lo cual es un gran punto a favor.
Stayed 3 nights in Dec 2021

4/10 Poor

Donna

Disliked: Staff & service, property conditions & facilities, room comfort
Over heated
We had no way of controlling the heat and it was too hot in the room, we had to have our window wide open and door to the hallway open while in room until time to sleep, then just window open, so noisy and light, plus construction started before 8 am and outside open made elevator or construction workers right outside my open window in the morning. Complained 3 times and was told twice they will call maintenance, never saw or heard from them, when we checked out complained again and she said they have no control over the heat. Breakfast only ok.
Stayed 3 nights in Nov 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsafe.
I prepaid for 2 nights (big mistake) but only stayed one. I came back from dinner to find that someone had rummaged through my room. Housekeeping had already been there earlier, so I asked the front desk if it was hotel staff. The hotel was under construction, so I thought may be they needed in. It wasn't. The hotel had no idea who was in my room and showed no sign of caring. The hotel was under construction and super noisy. The balconies didn't have railings, and there were holes in the walls (even in my room). The beds were very hard, had only a thin stained blanket, and there was no thermostat in the room. I froze. And there was no safe. As for the rest of the hotel, the included breakfast ends at 10am but they apparently stop putting out new food around 9, so your options quickly become dry toast and lunch meat. The concierge never seemed to be at the front desk, didn't speak any English (not an English-speaking country, I know, but the hotel said they spoke it which factored into my booking here), and I watched her be very rude to an elderly woman who had some pretty normal questions. They also say you can stow your luggage there if you're flying/sailing out after checkout. You can, but it will sit unattended in the lobby. They literally just throw it along the wall across from the concierge, which might be okay if the concierge was ever there. As for location, it's just far enough outside of the touristy area to be inconvenient but not far enough to be quiet. PASS
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2020

8/10 Good

Jules

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
NO LAUNDRY!
Stayed here because they said there was a laundry here. THERE IS NOT A LAUNDRY HERE. It wasn’t a bad hotel it was just annoying that the one reason I decided to stay here was a lie. and the workers I realize couldn’t do much about it but they really didn’t care either.
Stayed 3 nights in Dec 2019

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Robyn, Perth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little old but they do have newer rooms but I assume a little more expensive. Overall everything was good
Stayed 1 night in Jan 2020

8/10 Good

Malgorzata

Travelled with group
Liked: Staff & service, room comfort
Good deal
Hotel Monaco provided us with a really cheap accommodation. Our room was def overdue for renovation, and we were a little concerned about cleanliness, but otherwise we were very comfortable, the WiFi worked really well and breakfast was good. The stuff at the reception was very useful, friendly and accommodating.
Stayed 2 nights in Dec 2019

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ushuaia
Hotel was clean and we got upgraded to a new room!
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay in Dec 2019
Great stay. Hotel room was large and clean, wifi worked well, and blackout shades helped.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I looked the location, and the price was reasonable.
Stayed 1 night in Dec 2019

8/10 Good

Kesem, New York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in the Main Street. We arrived upon check in and the reception told us to leave our stuff in the middle of the lobby, was a little bit scared but all went well.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Never again
Not a bad hotel located on the main street of Ushuaia, but on the night we stayed, the AC was not working, and it was on an unusually warm day. After a promise from reception desk that it was going to be repaired in a few hours, we instead woke up the next morning to NO ELECTRICITY in the whole hotel, so not only was there no AC, there was also no lights in the room (including the bathroom) nor was the elevator working. We had to drag our luggage on the fifth floor all the way down the stairs at 5am, which was onerous and noisy to say the least. The clerk did her best (including ordering a taxi for us from her personal mobile phone because the hotel's phones weren't working due to the electrical outage) but it was a total nightmare of a stay. Uncomfortable, noisy (from nearby construction as well as a rooster that decided to crow at 3am!), and a place I would avoid if you want a peaceful stay in Ushuaia.
Stayed 1 night in Dec 2019

6/10 Okay

Angela

Stayed 2 nights in Nov 2019

6/10 Okay

Susana

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
La ventana de la habitación da como a un patio interior que està muy, muy sucio y con poca luz. Tambien hacia mucha calor en la habitación aun teniendo la calefacción a 0°.
Stayed 3 nights in Nov 2019

10/10 Excellent

ERick, COSTA RICA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, super high speed stable Wifi. In Downtown. New hotel in the back. Awesome stay.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with family
go somewhere else
I am a seasoned traveler who usually stays in hostels, so I rarely will stress too much about cleanliness. I know it comes down to getting what you pay for, so I don’t have high expectations when I pay a rate that’s on the lower end for the city I’m staying in- but this place was unreal. The bathroom simply hadn’t been cleaned. There were all sorts of hairs on the sink, tub, floor (I mean HUGE clusters of dirt/hair in the corner). The sheets had stains, and I saw what I believe was a flea in the bathroom that jumped in from the carpet- so probably more there that we couldn’t see. The other big point was that breakfast was not available until 7:30. I usually don’t pay attention to this because I usually won’t eat breakfast where I stay as I prefer to eat out. However, if you are in Ushuaia for a vacation you are most likely going to be going on some sort of tour for at least a day or two. No matter what you do, most tours start at 7- so you have to leave the hotel around 6:45/6:50. No big deal, right? Except there’s nowhere to get breakfast in the city at that time. It was annoying to say the least- especially when we passed multiple other hotels that had breakfast starting at 6:30 (we checked to see if the late breakfast was a normal trend for hotels in this city-nope just this place). I only can assume it is done on purpose to save on costs- especially because there is a big sign at the front desk that states there are absolutely exceptions and you cannot eat early.
Stayed 2 nights in Nov 2019

8/10 Good

LuisCaraballo, Fajardo P.R.

Liked: Cleanliness, staff & service
The breakfast no have variety every mornin the same
Stayed 5 nights in Oct 2019

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

4/10 Poor

James

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, great location
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Location was great however the cleanliness of the room, in particular the bed sheets was very disappointing. Would not stay there again.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although the hotel is being refurbished it did not impact on our experience. We were so suprised to see our immaculate and spacious room. The staff were extremely friendly. Nice oranges at breakfast.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Staff & service
construction is underway; rooms are confy and just refurbished.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
TV cable wasn't working properly, and the room was old, with a dirty carpert and four old individual bed, no enought trash can, not shampoo, the windows allows wind entrance, the bed cover was dirty, with some kind of dirty hands and food.
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In general very good, the owner was very helpful but some of the other staff were rather distant.
Stayed 5 nights in Nov 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
took more than an hour to get through reception. They could not find the order, tThey tries to re-charge me though it was payed (non refundable )
Stayed 1 night in Feb 2018

4/10 Poor

bogoljub, edmonton

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Expensive for conditions
It is not the best. Sheets and blankets are not the cleanest
Stayed 1 night in Jan 2018

10/10 Excellent

Marrisa, Trinidad and Tobago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to everything
This hotel is within walking distance to good restaurants and to the harbour. Very friendly and helpful staff. Clean rooms. All amenities. Good buffet breakfast.
Stayed 2 nights in Nov 2017
Response from Chantal on Jan 22, 2018
Thanks for the review. We hope to see you soon at our hotel. Happy New Year!

6/10 Okay

RG, London

Liked: Staff & service
Central location
At the end of San Martin, the main street through the 'downtown' area. It's functional, don't expect luxury. There was some noise from the street at night, we were at the front of the hotel, may be best to ask for a room at the back.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Debra

Liked: Cleanliness, staff & service
Good for the price
The room was small but the bed was comfortable and the hotel staff were very helpful. It is an older hotel but lean and very convenient.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Small dirty room, but low price
Small dirty room. Good location and breakfast was very good. Low price. But I think they could make room more clean.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Great fit for adventure.
Perfect for what we needed. Not the nicest hotel I've stayed in but far from the worst. Relatively clean. On the main street and walking distance to restaurants, bars, tours, and anything we need for our stay. Didn't spend a lot of time in hotel so it was what we needed. Great price. WiFi only in the lobby.