Upper Monroe Vacation Packages

Unfortunately the room was not clean. It had trash, dead bugs, a hairball, cobwebs and was overall very dusty. Several of the lights did not work and there was no light in the bathroom. There was mildew on the ceiling roof the bathroom. There was no hot water in the hotel. When the staff was notified about issues they were somewhat helpful but they were unable to solve the issues. The area around the hotel is beautiful and it has great views an potential but the property was not maintained well at all and I would not stay here again.

Honestly, one of the few hotels that I have had NO complaints about. Check in was quick and easy. Staff at front desk, restaurant, cleaning staff, all were very friendly and helpful. Loved using the pool and hot tub. Would definitely stay again if I am in the area.

I really wanted to leave a positive review since management refunded our spa fees, but the terrible conditions, lack of communication, and lack of care can't be ignored. Ignored Accessibility: A guest with me has knee issues and can't do stairs. I messaged the day before arrival to request a room change after realizing the suite was two stories. They ignored it, and at check-in, staff made zero effort to help. No Warnings: At check-in, we were blindsided that the outdoor pool was closed (a main reason I booked). They also announced that water to the whole hotel would be shut off from 8 AM to 2 PM on our last day. Advance notice was completely missing. Filthy, Damaged Room: The floors were dirty and the furniture was dusty and smudged. Dried food was under the glass-topped furniture. Housekeeping didn't even vacuum after management promised to have it mopped. The toilet had black stains, walls had holes, paint was peeling/discolored and a leaking sink had the floor rotting underneath. Missing Basics: The room lacked blinds on the main floor, a dining table, chairs, and kitchen supplies despite them being in the photos. Our only two glasses were never replaced. Refunded spa fees for the inability to use the pool don't replace a safe, clean, accessible stay. I feel like the room was a forgotten attic or the room you get to see on remodeling home show. There was a sign in the hallway to “excuse our remodeling dust in the hall.” The hall was cleaner than our room!

Very spacious rooms

To be honest with all of you I don’t know why this area is expensive during the weekend but for over $200 a night with taxes and fees I think this place is expensive. Besides this, the room door never fully locked if you left your room, towels smelled clean but had stains on them and the mini fridge well was too small and did not work. More like a motel than a hotel or inn.