Upper Dimond Vacation Packages

We liked the overall setup.

We enjoyed this property for the most part. I expected the restaurant in the hotel to feel more like a traditional restaurant, but it often felt empty, like no one was really there eating or serving. They also stop serving food at 10am, don’t start again until 4pm, and close at 10pm. It’s not a big deal since there’s a great spot to eat just 5 minutes away and plenty of options within a short drive. My only other complaint is that our room wasn’t cleaned some days, or if it was, it happened very late, one of my pet peeves. That said, the room itself was nice, and sitting by the river was absolutely wonderful.

The club amenities was very nice and the highlight of our stay. The room needs some upgrades such as the toilet seat and the general older smell of the room. Also there were two refrigerators but one seemed very worn and old and should have just been removed. Signage can be even more clear on how to get to the second tower.

The room was nice and clean

Not a great experience. Service at Farm was poor (waited 20min to place first drink order, and then another 30min before actually receiving drinks, and I had to walk in from the patio to place desert orders as our waiter would not stop by) for long periods. Our room was nice, but cleaning sprays had been left inside, and there were no instructions on how to operate the fire pit or outside heater or patio door. Matches to light the fire pit were missing and after calling the reception and they promised to deliver those directly, we called back after 20min because no-one had come and we just wanted to sleep. In addition, our patio door was broken and did not close - we tried to call reception multiple times but no-one answered, so I eventually had to walk down to the reception to get someone to fix this - there were screws that had loosened preventing the door to open/shut properly which were fixed and added yet another half hour to us unable to relax. Then at checkout thy pulled up the wrong room and had added all these extra charges which I asked to remove one by one until they realized they had pulled up the wrong room (even though we had given them our check-in slip that had the room written on it). What was labelled as a vineyard walk, was essentially a 75m short fenced of patch next to a vineyard .... so nothing on its own a disaster, but too many issues that added up and made this not worth a stay spending $1,500 for a night.