Title: Shiv Niwas Palace by HRH Group of Hotels - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Shiv Niwas Palace by HRH Group of Hotels Travelers find tranquility in this historic palace's garden or outdoor pool, perfectly positioned for exploring the magnificent City Palace nearby ## Photo gallery for Shiv Niwas Palace by HRH Group of Hotels ![Cleanliness standards - Shiv Niwas Palace by HRH Group of Hotels (Udaipur)](https://images.trvl-media.com/lodging/3000000/2130000/2127200/2127169/37eb8f15.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Meeting facility - Shiv Niwas Palace by HRH Group of Hotels (Udaipur)](https://images.trvl-media.com/lodging/3000000/2130000/2127200/2127169/47735115.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room - Shiv Niwas Palace by HRH Group of Hotels (Udaipur)](https://images.trvl-media.com/lodging/3000000/2130000/2127200/2127169/f8d26fbd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Imperial Suite Lake View - Shiv Niwas Palace by HRH Group of Hotels (Udaipur)](https://images.trvl-media.com/lodging/3000000/2130000/2127200/2127169/8153e4ac.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Daily buffet breakfast (INR 2500 per person) - Shiv Niwas Palace by HRH Group of Hotels (Udaipur)](https://images.trvl-media.com/lodging/3000000/2130000/2127200/2127169/1ba8b869.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in Udaipur City Centre, Shiv Niwas Palace by HRH Group offers a rooftop terrace and onsite shopping. Guests can visit the spa, dine at two restaurants, or relax in the garden with free WiFi. Previous visitors consistently praise the hotel's exceptional location. ## Reviews 8.4 Very good ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Dec. 31 - Jan. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=2127169&PinnedHotelID=2127169&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-31&endDate=2026-01-01&selected=2127169&PinnedHotelID=2127169&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Jan. 1 - Jan. 2](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=2127169&PinnedHotelID=2127169&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-01&endDate=2026-01-02&selected=2127169&PinnedHotelID=2127169&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=2127169&PinnedHotelID=2127169&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=2127169&PinnedHotelID=2127169&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 9 - Jan. 11](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=2127169&PinnedHotelID=2127169&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-11&selected=2127169&PinnedHotelID=2127169&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 7 of 7 rooms ### View all photos for Terrace Suite Mountain View with Sit Out ![Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/3000000/2130000/2127200/2127169/f9c08ecd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Terrace Suite Mountain View with Sit Out ### Highlights Individually furnished Air conditioning Refrigerator LED TV Pillow menu Ceiling fan Egyptian cotton linens Select Comfort bed - 400 sq ft - Marina view - Sleeps 3 - 1 King Bed ### View all photos for Royal Suite Mountain View ![View from room](https://images.trvl-media.com/lodging/3000000/2130000/2127200/2127169/f8d26fbd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite Mountain View 8.0 Very good 1 review ### Highlights Individually furnished Air conditioning Refrigerator LED TV Pillow menu Ceiling fan Egyptian cotton linens Select Comfort bed - 550 sq ft - Mountain view - Sleeps 3 - 1 King Bed ### View all photos for Imperial Suite Mountain View ![Imperial Suite Mountain View](https://images.trvl-media.com/lodging/3000000/2130000/2127200/2127169/fed44f30.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Imperial Suite Mountain View ### Highlights Furnished balcony Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Refrigerator LED TV - 1194 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Palace Room ![Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar](https://images.trvl-media.com/lodging/3000000/2130000/2127200/2127169/4f85a876.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Palace Room ### Highlights Individually furnished Air conditioning Refrigerator LED TV Pillow menu Separate bedroom Select Comfort bed Ceiling fan - 279 sq ft - 1 bedroom - Sleeps 3 - 2 Twin Beds ### View all photos for Terrace Suite Lake View with Sit Out ![Terrace Suite Lake View with Sit Out | View from room](https://images.trvl-media.com/lodging/3000000/2130000/2127200/2127169/f201a3f6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Terrace Suite Lake View with Sit Out 9.4 Exceptional 3 reviews ### Highlights Terrace Separate sitting area Individually furnished Air conditioning Refrigerator LED TV Washer/dryer Pillow menu - 355 sq ft - Lake view - Sleeps 3 - 1 Double Bed OR 2 Twin Beds ### View all photos for Royal Suite Lake View ![Royal Suite Lake View](https://images.trvl-media.com/lodging/3000000/2130000/2127200/2127169/2eff88e1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Royal Suite Lake View ### Highlights Furnished balcony Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Refrigerator LED TV - 473 sq ft - Lake view - Sleeps 3 - 1 Double Bed OR 2 Twin Beds ### View all photos for Imperial Suite Lake View ![Imperial Suite Lake View](https://images.trvl-media.com/lodging/3000000/2130000/2127200/2127169/8153e4ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Imperial Suite Lake View ### Highlights Furnished balcony Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Refrigerator LED TV - 700 sq ft - Lake view - Sleeps 3 - 1 Queen Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FUdaipur-District-Hotels-Shiv-Niwas-Palace-By-HRH-Group-Of-Hotels.h2127169.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FUdaipur-District-Hotels-Shiv-Niwas-Palace-By-HRH-Group-Of-Hotels.h2127169.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C24.57575%2C73.68422&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=zUs98DVpRVHpQMA9Ch7OVYsjr2w=) The City Palace Complex, Udaipur, Rajasthan, 313001 #### What's nearby - Lake Pichola \- 2 min walk \- 0.2 km - Fateh Prakash Palace \- 2 min walk \- 0.2 km - City Palace \- 3 min walk \- 0.3 km - Gangaur Ghat \- 6 min walk \- 0.6 km - Jagdish Temple \- 6 min walk \- 0.6 km #### Getting around - Udaipur City Station - 9 min drive - Udaipur (UDR-Maharana Pratap) - 22 min drive #### Restaurants - ‪Upre - ‬14 min walk - ‪Charcoal by Carlsson - ‬7 min walk - ‪Sunset Terrace - ‬2 min walk - ‪Restaurant Ambrai - ‬16 min walk - ‪Rainbow Restaurant And Coffee Bar - ‬7 min walk ## About this property ### Shiv Niwas Palace by HRH Group of Hotels Luxury historic hotel near City Palace Near Lake Pichola, Shiv Niwas Palace by HRH Group of Hotels provides a rooftop terrace, shopping on site, and a coffee shop/cafe. Take some time to relax at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and a poolside location. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and a hair salon. Other perks include: - An outdoor pool - Free self parking - Buffet breakfast (surcharge), airport pick-up service (surcharge), and express check-out - Concierge services, barbecue grills, and a front-desk safe Room features All guestrooms are individually furnished, and include comforts such as premium bedding and pillow menus, in addition to perks like air conditioning and bathrobes. Other conveniences in all rooms include: - Egyptian cotton sheets, Select Comfort beds, and rollaway/extra beds (surcharge) - Bathrooms with shower/tub combinations and free toiletries - 42-inch LED TVs with premium channels - Wardrobes/closets, refrigerators, and coffee/tea makers ### Awards and affiliations The property is a member of Heritage Hotels of India. ## Similar properties ![Lake view](https://images.trvl-media.com/lodging/1000000/490000/487500/487440/62734a52.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Taj Fateh Prakash Palace Udaipur City Centre - Pool - Hot tub - Spa - Parking included 8.8 Excellent 172 reviews CA $319 CA $377 total includes taxes & fees Jan 16 - Jan 17, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-16&endDate=2026-01-17&selected=487440&PinnedHotelID=487440&HadPinnedHotel=true®ionId=-1&adults=2) ![Boating](https://images.trvl-media.com/lodging/1000000/530000/523800/523714/cf280b56.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Trident, Udaipur Pichola - 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Jan 22, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-21&endDate=2026-01-22&selected=40886310&PinnedHotelID=40886310&HadPinnedHotel=true®ionId=-1&adults=2) ![Property amenity](https://images.trvl-media.com/lodging/114000000/113770000/113763900/113763825/4067f62d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Udaipur Marriott Hotel Udaipur - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 21 reviews CA $183 CA $215 total includes taxes & fees Jan 12 - Jan 13, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-12&endDate=2026-01-13&selected=113763825&PinnedHotelID=113763825&HadPinnedHotel=true®ionId=-1&adults=2) ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 11:30 PM Early check-in subject to availability An early check-in fee will be charged Contactless check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property This property doesn't offer after-hours check-in Information provided by the property may be translated using automated translation tools To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa. ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 8 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for INR 3000.0 per day Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Christmas Eve (December 24) Gala Dinner per adult: INR 9500 - Christmas Eve (December 24) Gala Dinner per child: INR 4750 (from 6 to 12 years old) - New Year's Eve (December 31) Gala Dinner per adult: INR 16000 - New Year's Eve (December 31) Gala Dinner per child: INR 8000 (from 6 to 12 years old) We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately INR 2500 for adults and INR 1000 for children - Airport shuttle fee: INR 1500 per vehicle - Early check-in is available for a fee (subject to availability) - Rollaway bed fee: INR 3000.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Minimum Spring Break check-in age is 18 years old This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Only registered guests are allowed in the guestrooms ### Property is also known as Niwas Palace Shiv Niwas Shiv Niwas Palace Shiv Niwas Palace Udaipur Shiv Niwas Udaipur Shiv Palace Hotel Shiv Niwas Palace Shiv Niwas Palace Hotel Udaipur Shiv Niwas Palace Hotel Shiv Niwas Palace by HRH Group of Hotels Hotel Shiv Niwas Palace by HRH Group of Hotels Udaipur Shiv Niwas Palace by HRH Group of Hotels Hotel Udaipur ## Frequently asked questions ### Does Shiv Niwas Palace by HRH Group of Hotels have a pool? ### How much does it cost to stay at Shiv Niwas Palace by HRH Group of Hotels? ### Is Shiv Niwas Palace by HRH Group of Hotels pet-friendly? ### How much is parking? ### What time is check-in at Shiv Niwas Palace by HRH Group of Hotels? ### What time is check-out at Shiv Niwas Palace by HRH Group of Hotels? ### Does Shiv Niwas Palace by HRH Group of Hotels provide a shuttle to the airport? ### Where is Shiv Niwas Palace by HRH Group of Hotels located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Shiv Niwas Palace by HRH Group of Hotels Reviews 8.4 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.6 Cleanliness ### 9.2 Location ### 8.6 Staff & service ### 8.0 Eco-friendliness ### 7.8 Property conditions & facilities 10 - Excellent 89 8 - Good 49 6 - Okay 23 4 - Poor 8 2 - Terrible 8 ## Reviews ### 10/10 Excellent #### MANVEER Nov 17, 2025 Liked: Cleanliness, amenities Amenities ##### MANVEER Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### John Apr 15, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Thoroughly enjoyed our stay as usual having done a number of times ##### John Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### Anja Elisabeth Mar 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice place to stay :-) ##### Anja Elisabeth Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Vishal Apr 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This hotel is the actual king’s palace. It is beautiful and well maintained. You do feel like royalty staying here. And it is the perfect location in city center, close to City Palace, shopping, and access to the lake. Would highly recommend! ##### Vishal Stayed 3 nights in Mar 2025 ### 10/10 Excellent #### HARIHARAN G Apr 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities enjoyed stay ##### HARIHARAN G ### 10/10 Excellent #### Gaurav Jan 1, 2023 Liked: Cleanliness, staff & service, amenities A great heritage hotel experience. ##### Gaurav ### 10/10 Excellent #### Anjana Jun 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Had a wonderful stay at Shiv Niwas Palace. The views are incredible and the staff is very helpful and welcoming. Would definitely recommend staying at this historic hotel ![](https://a.travel-assets.com/ugc/hotel-reviews/776C637B985254132C2CC7189890CDD378FC6FC51717569691105.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0E22D59A2AC20CAAF1DB8505325CB50DB499098D1717569686922.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0170B65E6F73DC2E3A5710873B636E9A91F8C7C11717569686392.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Anjana Stayed 4 nights in May 2024 ### 10/10 Excellent #### Anjana Jun 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful stay at Shiv Niwas Palace! Had a wonderful stay at Shiv Niwas Palace. The views are incredible and the staff is very helpful and welcoming. Would definitely recommend staying at this historic hotel. ![](https://a.travel-assets.com/ugc/hotel-reviews/776C637B985254132C2CC7189890CDD378FC6FC51717569691105.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0E22D59A2AC20CAAF1DB8505325CB50DB499098D1717569686922.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0170B65E6F73DC2E3A5710873B636E9A91F8C7C11717569686392.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Anjana Stayed 4 nights in May 2024 ### 8/10 Good #### Harry Dec 26, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Lovely hotel/wonderful staff/some refining needed Lovely hotel and high-touch service. Very nice food and great outdoor dining spot. Spa treatment was very good but a crew was setting up for a wedding and the noise definitely interrupted the tranquility of the massage. ##### Harry Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Catharine May 9, 2023 Liked: Cleanliness, staff & service, property conditions & facilities As part of the Palace complex this is truly an exceptional hotel which would cost four or more times more in Europe. ##### Catharine Stayed 3 nights in Apr 2023 ### 8/10 Good #### Nilanjan Feb 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort dont stay at the palace rooms , they are average specially ones downstairs opp to the lobby. ##### Nilanjan Stayed 3 nights in Feb 2025 ### 8/10 Good #### Scott Apr 24, 2023 Liked: Cleanliness, staff & service, property conditions & facilities Great historical property. Location can’t be beat and the staff was expeditions in every way. Will return for sure! ##### Scott Stayed 2 nights in Apr 2023 ### 6/10 Okay #### Shivani Dec 21, 2023 Liked: Cleanliness Disliked: Staff & service Location is great as this hotel is a part of City Palace, rest nothing is great about the hotel ##### Shivani Stayed 1 night in Dec 2023 ### 10/10 Excellent #### Ricardo Jul 17, 2024 Liked: Amenities, property conditions & facilities The staff is genuinely interested in offering the guest the best service. Special mention to restaurant & bas employees. The hotel premises are very nice, although the surroundings are messy. ##### Ricardo Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Verified traveller Mar 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super stay We had a wonderful time in this beautiful palace. It was certainly a gorgeous oasis to recover a bit from a long jet lag. Restaurant : very good. Staff very helpful . A beautiful aspect of the lake ##### Verified traveller Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### Mark Oct 1, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Amazing property in every way. We did a spa day and it was okay. The rooms are absolutely beautiful. The setting is unrivaled. The food was good. The staff is overwhelmingly friendly and amazing. ##### Mark Stayed 2 nights in Sep 2022 ### 10/10 Excellent #### Myriam Nov 25, 2023 Liked: Cleanliness, staff & service, property conditions & facilities It is part of the City Palace’s ##### Myriam Stayed 1 night in Nov 2023 ### 6/10 Okay #### Sanjay Dec 18, 2023 Liked: Cleanliness, staff & service The location of the property is very good, accessible to palace, shopping etc. Staff is very warm and hospitable. However, the rooms need major uplift as compared to its competitors. Breakfast served is not very good, not sure if it is outsourced, it does not seem fresh. ##### Sanjay Stayed 3 nights in Dec 2023 ### 10/10 Excellent #### Vikas Sep 30, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Absolutely a 10 Room: clean and well serviced, check out the pool side suites for a larger room Housekeeping: timely and v good Food: excellent variety of choice for Indian pallette and staff goes way beyond their duty to be helpful Spa: average overall, did not use Front desk: v helpful Location: within the city palace with great access to local markets, room key allows you rights to be on premises at all times Overall: definitely a 10/10 and a great choice ##### Vikas Stayed 1 night in Sep 2023 ### 6/10 Okay #### Mamta Dec 16, 2022 Liked: Cleanliness, staff & service, room comfort The location of the hotel is its best part! Walking in the bylanes, shopping, exploring the cafes or the city palace tour, nothing can be better than this hotel and Taj Fateh Prakash. Bothe are very strategically located. Food and service both were superb. The desk was very courteous and prompt. However the rooms look old and they lacked good design and heritage vibe. Similarly the bathrooms are old and lack the charm of a well designed place. In facilities, there was no gym and salon. The pool was under construction too. We went with a lot of expectations as it belongs to the HRH group. ##### Mamta Stayed 3 nights in Dec 2022 ### 2/10 Terrible #### Neelam Mar 30, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities We wish to file a complaint & claim compensation for the stay. Please advise process. The property is not 4 star as stated. We had a room that had mold, and construction works being carried out. The shower and electric kettle were faulty. Despite complaining management refused to change our room. Don’t bother booking this hotel. The 5 star reviews are written by local people, We have travelled worldwide, this hotel is not even 3star. Don’t waste your money, ##### Neelam Stayed 3 nights in Feb 2023 ### 6/10 Okay #### Lisa Jan 21, 2024 Liked: Cleanliness This is not a 5 star hotel. One could say the architecture, location, and view are 5 stars, but I could not call the cleanliness, decor, upkeep, food or service 5 stars. Compared to other hotels of similar price point, Shiv Niwas was an overall disappointment. The facilities are dodgy - for example in the suite, the A/C was controlled by a dial on the nightstand. There was no temperature gauge - just a dial - and if you turned it up above the very lowest setting it sounded suddenly were on an airplane landing strip. The towels were thin and threadbare. A five star hotel should provide decent towels. The breakfast was nice but I had one very lousy dinner and another mediocre dinner (room service). I did not feel the service/hospitality were up to standard for India - it was inconsistent and felt somewhat ingenuine. The beds and pillows were comfortable. One of my nights I stayed in a Lake view terrace suite and the view out the sliding door would have been perfect if the hotel wouldn't have put a stupid sticker with a warning to keep the door shut right in the middle of your view. Because that sticker was on the door obstructing my view, I kept my door open, ignoring the sticker's request. If you don't want people leaving the door open, don't give them a reason to. I think there are much better properties in Udaipur at the same price point. You pay high dollar to stay on city palace grounds but you can get similar views without the hassle elsewhere. ##### Lisa Stayed 1 night in Jan 2024 ### 8/10 Good #### Julian Nov 12, 2025 Liked: Cleanliness, property conditions & facilities Clean room rather basic but nice. A little expensive for what it was. ##### Julian Stayed 1 night in Nov 2025 ### 6/10 Okay #### shail Dec 12, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property but doesn’t live up to its 5 star status. The staff are very nice but they lack attention to detail. I don’t think it’s value for money. The rooms are big but average, the bathrooms need updating. The views are spectacular though. One thing that I would suggest the hotel is not to ring the guests regarding if we want spa treatments or are we coming for breakfast. We feel very relaxed but would have preferred if we weren’t disturbed at all. The bar is beautiful though and I would highly recommend having a drink there. Food in the restaurant is very good as well. ##### shail Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Daniela Mar 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Espetacular Hotel lindo! Staff super atenciosa e gentil. Quarto amplo, limpo e muito confortável. Todas as noites tinha uma caixinha de bombons nos esperando. Café da manhã maravilhoso, com muitas opções. Piscina linda! Do lado do City Palace. ##### Daniela Stayed 2 nights in Mar 2024 ## Expedia's Latest Trends ### Hotels > [Hotels in Mexico City](https://www.expedia.ca/Mexico-City-Hotels.d178285.Travel-Guide-Hotels) > > [Hyatt Ziva Cancun All Inclusive](https://www.expedia.ca/Cancun-Hotels-Hyatt-Ziva-Cancun-All-Inclusive.h11669114.Hotel-Information) > > [Hotels in Toronto](https://www.expedia.ca/Pearson-Intl-Airport-Hotels.0-aYYZ-0.Travel-Guide-Filter-Hotels) > > [Hotels in Brockville](https://www.expedia.ca/Brockville-Hotels.d10493.Travel-Guide-Hotels) > > [Rambagh Palace](https://www.expedia.ca/Jaipur-District-Hotels-Rambagh-Palace.h526331.Hotel-Information) > > [Hotels in Hamilton](https://www.expedia.ca/Hamilton-Hotels.d3963.Travel-Guide-Hotels) > > [FIVE Palm Jumeirah Dubai](https://www.expedia.ca/Dubai-Hotels-FIVE-Palm-Jumeirah-Dubai.h16216917.Hotel-Information) > > [Chokhi Dhani Resort Jaipur](https://www.expedia.ca/Jaipur-District-Hotels-Chokhi-Dhani-Resort-Jaipur.h10936883.Hotel-Information) > > [ITC Rajputana, A Luxury Collection Hotel, Jaipur](https://www.expedia.ca/Jaipur-District-Hotels-ITC-Rajputana.h4781.Hotel-Information) > > [Hotels in Campbell River](https://www.expedia.ca/Campbell-River-Hotels.d6058391.Travel-Guide-Hotels) > > [Trident, Jaipur](https://www.expedia.ca/Jaipur-District-Hotels-Trident.h81015.Hotel-Information) > > [The Oberoi Udaivilas, Udaipur](https://www.expedia.ca/Udaipur-District-Hotels-The-Oberoi-Udaivilas.h809492.Hotel-Information) > > [Hotels near Scotiabank Saddledome](https://www.expedia.ca/Scotiabank-Saddledome-Hotels.0-l6072173-0.Travel-Guide-Filter-Hotels) > > [Lake Hotels in Ontario](https://www.expedia.ca/Destinations-In-Ontario-Lake-Hotels.0-0-d11178-tLakeHotels.Hotel-Filter-Destinations) > > [Spa Hotels in Banff](https://www.expedia.ca/Banff-Hotels-Spa-Hotel.0-0-d10550-tSpaHotel.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Aberdeen (ABZ) to London (LHR)](https://www.expedia.ca/lp/flights/abz/lhr/aberdeen-to-london) > > [Flights from Toronto (YYZ) to David Sur (DAV)](https://www.expedia.ca/lp/flights/yyz/dav/toronto-to-david) > > [Flights from Toronto (YYZ) to Anchorage (ANC)](https://www.expedia.ca/lp/flights/yyz/anc/toronto-to-anchorage) > > [Korean Air](https://www.expedia.ca/Korean-Air-Flights.cKE.Travel-Guide-Airlines) > > [Flights from Toronto (YYZ) to Banff (YBA)](https://www.expedia.ca/lp/flights/yyz/yba/toronto-to-banff) > > [Flights from Bergen (BGO) to Toronto (YYZ)](https://www.expedia.ca/lp/flights/bgo/yyz/bergen-to-toronto) ### Cars > [Luxury Car Rentals in Toronto](https://www.expedia.ca/Luxury-Car-Rentals-In-Pearson-Intl.d5921113-tLuxury.Car-Rental-Guide-Class) ### Packages > [Puerto Vallarta](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/180016/Puerto-Vallarta) > > [all inclusive vacations](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations) ### Vacation Rentals