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Reviews of Clarence Court Hotel

4 out of 5
Clarence Court Hotel
Clarence Square, Cheltenham, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 212 out of 403 reviews" "
Rating 8 - Good. 132 out of 403 reviews" "
Rating 6 - Okay. 44 out of 403 reviews" "
Rating 4 - Poor. 10 out of 403 reviews" "
Rating 2 - Terrible. 5 out of 403 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from E on Apr 15, 2024
Thank you for taking the time to respond, we would appreciate your comments? Many thanks

6/10 Okay

Helen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed. Pictures make it look like there is a pool steam room and sauna at the premises. It even lists sauna and steam room and the main picture shows a lovely pool. In reality they give you a feee pass to a pool at a leisure club/boxing gym which is a 5 min walk away.
Stayed 2 nights in Jan 2024
Response from Clarence court on Jan 11, 2024
Thank you for your feedback. We will look into this. We look forward to having you stay with us in the future.

4/10 Poor

john

Business traveller
I understand that it’s difficult doing food but the food here was really bad. I was extremely tired so just leftmost of it and went to bed.
Stayed 1 night in Jan 2024
Response from Clarence court on Jan 10, 2024
Thank you for your feedback. We are sorry you did not enjoy your evening meal with us. We wish you would have given us the opportunity to put this right at the time.

10/10 Excellent

Jitin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice rooms and lovely breakfast
Stayed 1 night in Jan 2024
Response from Becky on Jan 11, 2024
Thank you for your feedback. We look forward to having you stay with us in the future.

10/10 Excellent

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Personal service.
An amazing relaxing stay. Becky and her staff were wonderful she even invented a cocktail for us. Gareth the head chef gave us an amazing personal service. Great location just a little walk from Clarence Square you find the Brewery Quarter.
Stayed 2 nights in Dec 2023
Response from Becky on Jan 11, 2024
Thank you so much for great feedback we look forward to having you stay with us again.Becky

10/10 Excellent

Ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Very nice
Stayed 1 night in Dec 2023
Response from Becky on Jan 11, 2024
Thank you for your feedback. We look forward to having you stay with us in the future.

10/10 Excellent

simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely short stay here- room comfort, ambience and service were absolutely top notch. We were staying in one of the larger rooms that the hotel had to offer and were rather spoiling ourselves - but absolutely we believe we made the right choice as the room had wonderful space and comfort. The front desk staff were lovely both at check in and check out and can also say that the lady running breakfast was really friendly and cheerful which had a nice positive effect. The walk into the town centre wasn't too far, and the local area was quiet. We would definitely plan to stay again of were were in town.
Stayed 1 night in Nov 2023
Response from Becky on Jan 11, 2024
Thank you for your feedback. We look forward to having you stay with us in the future.

10/10 Excellent

ASHA

Stayed 1 night in Nov 2023
Response from Becky on Jan 11, 2024
Thank you for your feedback. We look forward to having you stay with us in the future.

10/10 Excellent

Craig D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel really comfortable room and staff were very friendly and helpful Would highly recommend
Stayed 4 nights in Oct 2023

10/10 Excellent

Malcolm

Stayed 1 night in Oct 2023
Response from E on Nov 8, 2023
Thank you Malcolm, great review

8/10 Good

Anne

Liked: Staff & service, room comfort
Nice comfortable stay
We received a warm welcome on arrival though room was not ready yet (which we expected). It was a nice building but a little tired in places. The window frame to the room had bare wood and flaking paint and some of the frame was rotten. Some of the wallpaper was peeling away. Despite this it appeared clean and it was a good location. Breakfast was nice too. However it should be stated there was no lift which could be a problem to elderly or infirm. This should be made clear on the website.
Stayed 2 nights in Oct 2023

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Attentive staff, very friendly. Good to have parking on site
Stayed 1 night in Oct 2023
Response from E on Nov 8, 2023
Fabulous thank you!

6/10 Okay

peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No pool onsite but lovely hotel with good service
Lovely hotel, comfy with dog friendly option. No pool onsite. Good service with prompt attention to put things right when there is a problem. Well done for that. Lovely regency square with park/gardens located 3 mins from town centre. Dozen car spaces and ample NCP space only 1 min walk. Would definitely return.
Stayed 1 night in Oct 2023
Response from E on Nov 8, 2023
Thank you Peter!

10/10 Excellent

Keith

Stayed 2 nights in Oct 2023
Response from E on Nov 8, 2023
Fantastic Keith thanks so much!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vincent
Very pleasant stay. The staff were friendly and helpful. Breakfast was delicious. Hotel was close to shops and lots of good restaurants.
Stayed 1 night in Oct 2023
Response from E on Nov 8, 2023
Glad you loved your stay and your breakfast!

8/10 Good

Gary

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summary
Short stay. Everyone was great, food good, service perfect. The rooms are a wee bit small with no great place to put down a 2nd suitcase. We managed and it was still bigger than another place we stayed. Other than that, it was a great location and we would stay there again!
Stayed 2 nights in Sep 2023
Response from E on Nov 8, 2023
thanks Gary, our standard rooms are not very big but so pleased you'd stay again

8/10 Good

Angela

Stayed 1 night in Sep 2023

6/10 Okay

ANGELA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
hotel good location rooms could do with a makeover
Stayed 1 night in Sep 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Outstanding! Wonderful staff, excellent food and a beautiful hotel. Highly recommend.
Stayed 1 night in Aug 2023

6/10 Okay

mark

Liked: Cleanliness, staff & service, property conditions & facilities
1 night stay in August
Hotel appeared to have a gym and pool, this turned out to be off site, which I dont think was clear from their listing. Hotel itself was good, room a bit small but we only had standard. Shower temp in room 8 was way too hot couldn't get it to cool off and needs some attention
Stayed 1 night in Aug 2023
Response from E on Aug 10, 2023
Thank you Mark

6/10 Okay

S

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from E on Aug 10, 2023
Many thanks S

10/10 Excellent

Russell

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from E on Aug 10, 2023
Fantastic review, thank you Russell, great to hear you had a fabulous stay

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
Very comfortable hotel. Good breakfast. Managed to get a dog friendly room. Walking distance to Brewery Quarter shopping area and Promenade.
Stayed 1 night in Jul 2023
Response from E on Aug 10, 2023
Thanks so much, its fantastic to hear you had a great stay

8/10 Good

Neal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Another pleasurable stay at the Clarence. Room was quiet and comfortable with all necessary facilities.
Stayed 1 night in Jun 2023
Response from E on Aug 10, 2023
Thank you Neal, much appreciated!

10/10 Excellent

Elizabeth Anne

Stayed 1 night in Jun 2023
Response from E on Jun 14, 2023
Thanks so much for the fantastic feedback, we very much appreciate it!

10/10 Excellent

Joyce

Stayed 2 nights in Jun 2023
Response from E on Jun 6, 2023
Thanks so much Joyce, we are delighted you had a great stay and we hope to see you again

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Easy, clean, well-placed, slept well
Stayed 1 night in Jun 2023
Response from E on Jun 6, 2023
Thanks Craig, hope to see you again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from E on Jun 6, 2023
Fantastic feedback, thank you!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Comfortable and convenient
Overall a really comfortable stay. Only issue was when I arrived into the foyer the reception was shut, I followed the instructions to ring the doorbell but there was music playing loudly in the bar downstairs and the staff didn’t hear the bell. Eventually I just took myself downstairs to find somebody so that I could check in. The shower was nice and powerful but the wet room style room meant that water covered a lot of the floor of the bathroom, perhaps a small ledge/lip could be installed to keep it within the shower cubicle area.
Stayed 1 night in May 2023
Response from E on Jun 6, 2023
Thank you very much for the feedback, we are so glad you had a comfortable stay.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Food - Shame about the Staff
The restaurant is super - the Chef very engaging and the food was excellent. The bedroom was also good ; which is more than can be said for some mebers of Staff, Let's be generous - let's say they were rude becasue of their inexperience.
Stayed 1 night in May 2023
Response from E on May 15, 2023
Thank you Anonymous for your feedback. As you checked into the hotel with an invalid credit card, my team should have asked you to leave. As it was they allowed you to stay and trusted you to pay in the morning. No other hotel would have been so accommodating. Best wishes

8/10 Good

Eileen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from E on May 15, 2023
Many thanks Eileen, we do hope to see you again, best wishes

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Apr 2023
Response from E on May 4, 2023
Many thanks Beth! Hope to see you again

10/10 Excellent

Mrs. Remedios E.

Stayed 3 nights in Apr 2023
Response from E on Jun 6, 2023
Thanks so much!

6/10 Okay

Mick

Travelled with partner
Liked: Cleanliness
Good location rooms a little tired . Breakfast very good but bar prices poor. Gin and tonic bar had no lemon slice or cucumber and charged Over £17. The little touches from staff are missing. Could be a great hotel with a little effort
Stayed 2 nights in Apr 2023
Response from E on Apr 24, 2023
Thank you very much for your valuable feedback Mick

10/10 Excellent

helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from E on Apr 24, 2023
Thank you Helen, very much appreciated, we are delighted you had a great stay

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with a rather small car park
Really clean and well decorated. Excellent friendly staff. Nice breakfast. Hotel car park was rather small with spaces that are too narrow.
Stayed 1 night in Mar 2023
Response from E on Apr 17, 2023
Thanks Mark, parking is an added bonus :)

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from E on Feb 20, 2023
Thank you very much Anthony, it is wonderful to hear you had a great stay!

10/10 Excellent

Jane

Stayed 2 nights in Jan 2023

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay, lovely bed, bath & breakfast
Stayed 1 night in Jan 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2023

6/10 Okay

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is not as well appointed as it appears in the advert

8/10 Good

Chelsea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

2/10 Terrible

william

Stayed 1 night in Dec 2022
Response from E on Dec 5, 2022
Thank you for your feedback. The room is newly decorated and has a new carpet and modern facilities. The building dates back to the 17th century and the decor matches that theme. We are very sorry it wasn't to your liking.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant
Stayed 3 nights in Sep 2022
Response from E on Oct 27, 2022
Thanks so much James, fantastic news

2/10 Terrible

Ilan

Stayed 1 night in Oct 2022
Response from E on Oct 6, 2022
Dear Ryan, we are very sorry you were allowed to make a same day reservation at 11.30pm at night and then could not access the hotel when you arrived at 1.45am. Our profile clearly states that the latest check in is 11pm and we are currently investigating how you were able to make the reservation in the first place. The 2 out of 10 does not reflect on the superb quality and service we strive to provide. Best wishes.

4/10 Poor

Alice

Business traveller
Liked: Staff & service
Disliked: Room comfort
Nice hotel but rooms vary
Well located, quiet hotel in a good location in Cheltenham. Staff attentive and helpful. Standard Room was very small and a bit dated. Wifi was virtually none existent in the room. Good breakfast and a small free car park which was very useful.
Stayed 5 nights in Sep 2022
Response from E on Sep 27, 2022
Thank you for your positive feedback, we are very sorry about the wifi, these things happen sometimes. Best wishes

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from E on Sep 22, 2022
Thanks so much for the 10 out of 10 David, we really appreciate it. See you again

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Georgian Cheltenham experience
Had very enjoyable overnight stay in Cheltenham, hotel in keeping with overall Cheltenham feel & experience which was my hope.
Stayed 1 night in Sep 2022
Response from E on Sep 13, 2022
Thank you Michael! We are delighted you had an enjoyable stay.

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel in a great location
Lovely stay, room was spacious and clean. Breakfast was of good quality and the staff worked hard to make sure everyone was having a good stay. Great location
Stayed 2 nights in Aug 2022
Response from E on Aug 31, 2022
Fantastic feedback Miles, thank you so much!

10/10 Excellent

Rachel

Travelled with family, Travelled with pets, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The hotel is excellently located a few minutes walk from lots of eateries and the main shopping high street. There is a park just opposite good for pooch walking before bed/in the morning. The hotel is dog friendly and the staff were all just lovely. Would highly recommend. The only thing to note is the pool is a 5 min walk away and was unfortunately closed during our stay. The rooms were spacious and clean. The hotel was quiet despite it's proximity to the centre of Cheltenham. Would definitely return here.
Stayed 1 night in Aug 2022
Response from E on Aug 30, 2022
Amazing Rachel, we are delighted you loved your stay and you recommend us, we look forward to seeing you again soon!