Twin Beaches Vacation Packages

The beds were dirty

Staff was friendly, price was affordable. Definitely outdated compared to the pictures.

Great

The pool is FREEZING cold. Colder than any pool we’ve ever been to. Not many people swam and the hot tub was always full.

Upon check-in, I was informed that the room type I had reserved and prepaid for was unavailable. I was offered two alternatives at no additional cost: either stay at a sister property or split my party between two separate rooms. Since we were in Spokane attending an event across the street with a large group, I chose the two-room option. While the rooms themselves were acceptable, they were located on different floors. More concerning was that I was later charged additional fees and taxes for the second room, despite being explicitly told at check-in that there would be no extra charges. After noticing the overcharge, I contacted the front desk, and the fees and taxes for the second room were refunded. However, two days later, the same charges were applied to my card again. Since then, I have called multiple times and left several messages for the accounting department, yet I have neither received a refund nor the courtesy of a return phone call. This level of service is completely unacceptable and extremely disappointing.