[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Palapa Palace Hotel in Tuxtla Gutierrez with a 24-hour business center and a 24-hour front desk ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/4000000/3060000/3052500/3052451/8e175c5b.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Interior entrance](https://images.trvl-media.com/lodging/4000000/3060000/3052500/3052451/a47271a1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![View from room](https://images.trvl-media.com/lodging/4000000/3060000/3052500/3052451/09f8519b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/4000000/3060000/3052500/3052451/7d81f090.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Plasma TV](https://images.trvl-media.com/lodging/4000000/3060000/3052500/3052451/2ce7e9a8.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Palapa Palace blends modern convenience with tropical charm. Guests relax by the outdoor pool with sun loungers and umbrellas or wander through the garden. The 24-hour business center and free in-room WiFi ensure travelers stay connected throughout their visit. 8.6 Excellent ## Popular amenities - Pool - Pet-friendly - Room service - Breakfast available - Parking included - Housekeeping ## Room options ### Check availability for these dates Tonight [Oct. 4 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-04&endDate=2025-10-05&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 5 - Oct. 6](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 2 of 2 rooms ![Comfort Room](https://images.trvl-media.com/lodging/4000000/3060000/3052500/3052451/77f4f8c6.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Comfort Room 8.4 Very good 12 reviews ### Highlights Air conditioning Refrigerator Plasma TV Blackout drapes/curtains Premium bedding Private bathroom Free bottled water Cable channels - 247 sq ft - City view - Sleeps 2 - 1 Queen Bed ![Double Room, 2 Double Beds](https://images.trvl-media.com/lodging/4000000/3060000/3052500/3052451/dad66c94.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room, 2 Double Beds 8.0 Very good 2 reviews ### Highlights Air conditioning Refrigerator Plasma TV Blackout drapes/curtains Premium bedding Private bathroom Free bottled water Cable channels - 333 sq ft - City view - Sleeps 4 - 2 Double Beds ## You may also like Ad ![Outdoor pool](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/5000000/4250000/4245300/4245228/bf6b5efa_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hilton Garden Inn Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,000 reviews CA $74 CA $88 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-Hilton-Garden-Inn-Tuxtla-Gutierrez.h4245228.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=db0a4a21-ecfb-41ca-a65a-7e59a607ada3&top_cur=CAD) Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1410000/1402700/1402656/c14c577e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Breakfast included - Pet-friendly - Parking included 8.6 Excellent 847 reviews CA $61 CA $73 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-City-Express-Tuxtla-Gutierrez.h1402656.Hotel-Information?chkin=2025-10-19&chkout=2025-10-20&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=db0a4a21-ecfb-41ca-a65a-7e59a607ada3&top_cur=CAD) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/24000000/23210000/23207700/23207642/b188f735.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Inn Tuxtla Fashion Mall Tuxtla Gutierrez - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,002 reviews CA $77 CA $93 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-Fiesta-Inn-Tuxtla-Fashion-Mall.h23207642.Hotel-Information?chkin=2025-10-5&chkout=2025-10-6&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=db0a4a21-ecfb-41ca-a65a-7e59a607ada3&top_cur=CAD) Ad ![Lobby](https://images.trvl-media.com/lodging/52000000/51860000/51852100/51852063/1ffdd1e8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Capital O Hotel Aurora, Tuxtla Gutiérrez Tuxtla Gutierrez - Free WiFi - Air conditioning - Room service - Housekeeping 8.8 Excellent 43 reviews CA $30 CA $36 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-Hotel-Aurora.h51852063.Hotel-Information?chkin=2025-10-5&chkout=2025-10-6&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=db0a4a21-ecfb-41ca-a65a-7e59a607ada3&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/1000000/910000/904900/904886/3ee661e9.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Tuxtla Gutierrez by IHG Tuxtla Gutierrez - Pool - Kids pool - Parking included - Free WiFi 9.0 Wonderful 1,001 reviews CA $77 CA $92 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-Holiday-Inn-Tuxtla-Gutierrez.h904886.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=db0a4a21-ecfb-41ca-a65a-7e59a607ada3&top_cur=CAD) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/10000/6400/6398/7d729321.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Marriott Tuxtla Gutierrez Hotel Tuxtla Gutierrez - Pool - Spa - Kids pool - Parking included 8.8 Excellent 1,003 reviews CA $81 CA $97 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-Marriott-Tuxtla-Gutierrez-Hotel.h6398.Hotel-Information?chkin=2025-10-12&chkout=2025-10-13&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=db0a4a21-ecfb-41ca-a65a-7e59a607ada3&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTuxtla-Gutierrez-Hotels-Hotel-Palapa-Palace.h3052451.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTuxtla-Gutierrez-Hotels-Hotel-Palapa-Palace.h3052451.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.75961%2C-93.17436&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=fFbIcjIQNokA7_Qol4lOvYI9yDw=) Boulevard Belisario Dominguez No. 4389, Fraccionamiento La Gloria, Tuxtla Gutierrez, CHIS, 29054 #### What's nearby - Plaza Ambar - 3 min walk - 0.3 km - Plaza Crystal Shopping Mall - 3 min drive - 3.3 km - Cana Hueca Park - 4 min drive - 3.6 km - Plaza las Americas Shopping Mall - 5 min drive - 4.4 km - Marimba Park - 6 min drive - 6.2 km #### Getting around - Angel Albino Corzo Intl Airport (TGZ) - 60 min drive #### Restaurants - ‪Caldos de gallina don pepe - ‬7 min walk - ‪Café San Carlos - ‬4 min walk - ‪El guajiro - ‬3 min walk - ‪pozoleria Yoli - ‬4 min walk - ‪Pozoleria Las Jicaritas - ‬1 min walk ## About this property ### Hotel Palapa Palace Hotel near Marimba Park Consider a stay at Hotel Palapa Palace and take advantage of a terrace, a garden, and a 24-hour business center. Free in-room WiFi and a restaurant are available to all guests. You'll also enjoy perks such as: - An outdoor pool along with sun loungers and pool umbrellas - Free self parking - Cooked-to-order breakfast (surcharge), an area shuttle, and luggage storage - A water dispenser, meeting rooms, and a front-desk safe Room features All 82 rooms have comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - Plasma TVs with cable channels - Refrigerators, daily housekeeping, and desks ## Similar properties ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/33000000/32470000/32467500/32467451/2a249efe.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Palace Inn Tuxtla Gutierrez - Pool - Kids pool - Parking included - Free WiFi 8.4 Very good 494 reviews CA $57 CA $68 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=32467451&PinnedHotelID=32467451&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1410000/1402700/1402656/250d55c6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Breakfast included - Pet-friendly - Parking included 8.6 Excellent 847 reviews CA $61 CA $73 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=1402656&PinnedHotelID=1402656&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/9000000/8310000/8303600/8303555/194ebad7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Rs Suites Tuxtla Gutierrez - Pool - Breakfast included - Parking included - Free WiFi 8.4 Very good 292 reviews CA $52 CA $62 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=8303555&PinnedHotelID=8303555&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/9000000/8070000/8064400/8064311/8fa85ef7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Maria Eugenia Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Parking included - Free WiFi - Restaurant 7.6 Good 284 reviews CA $48 CA $58 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=8064311&PinnedHotelID=8064311&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/2000000/1770000/1766700/1766634/0b64ec63.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Vista Inn Premium Tuxtla Gutierrez - Parking included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 319 reviews CA $52 CA $61 total includes taxes & fees Oct 7 - Oct 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-07&endDate=2025-10-08&selected=1766634&PinnedHotelID=1766634&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/10000/6400/6398/7d729321.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Marriott Tuxtla Gutierrez Hotel Tuxtla Gutierrez - Pool - Spa - Kids pool - Parking included 8.8 Excellent 1,003 reviews CA $81 CA $97 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=6398&PinnedHotelID=6398&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/5000000/4250000/4245300/4245228/38931c1e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hilton Garden Inn Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,000 reviews CA $74 CA $88 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=4245228&PinnedHotelID=4245228&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/910000/904900/904886/3ee661e9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Tuxtla Gutierrez by IHG Tuxtla Gutierrez - Pool - Kids pool - Parking included - Free WiFi 9.0 Wonderful 1,001 reviews CA $77 CA $92 total includes taxes & fees Oct 12 - Oct 13 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=904886&PinnedHotelID=904886&HadPinnedHotel=true®ionId=-1&adults=2) ![Hallway](https://images.trvl-media.com/lodging/10000000/9700000/9697800/9697776/a963ccaf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Diverxo Hotel & Villas Tuxtla Gutierrez - Free WiFi - Restaurant - Air conditioning - Gym 9.2 Wonderful 245 reviews CA $57 CA $68 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=9697776&PinnedHotelID=9697776&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/5000000/4630000/4623400/4623367/e5051636.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Tuxtla Gutierrez La Marimba by IHG Tuxtla Gutierrez - Breakfast included - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,002 reviews CA $69 CA $82 total includes taxes & fees Oct 6 - Oct 7 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-06&endDate=2025-10-07&selected=4623367&PinnedHotelID=4623367&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Area shuttle (surcharge) - Free secured, uncovered self parking on site - Wheelchair-accessible parking available ### Food and drink - Cooked-to-order breakfast available for a fee 7:00 AM to noon on weekdays and 8:00 AM to noon on weekends; MXN 130 to 250 for adults and MXN 130 to 250 for children - A restaurant ### Things to do - Outdoor pool ### Family friendly - In-room refrigerator - Outdoor pool ### Conveniences - 24-hour front desk - Free newspapers in lobby - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Housekeeping (daily) - Proposal/romance packages - Tour and ticket assistance ### Business services - 24-hour business center - Computer station - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator - Handrails in stairways - Lever door handles - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 2 floors - Banquet hall - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - Plasma TV with cable channels ### Food and drink - Free bottled water - Limited room service - Refrigerator ### More - Air conditioning (climate-controlled) - Desk - Phone - Safe ## Policies ### Check-in Check-in start time: 1:00 PM; Check-in end time: 6:00 PM Early check-in subject to availability Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 1 PM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation ### Access methods Staffed front desk ### Pets Pets stay free Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 18 lbs per pet) Pets cannot be left unattended Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation ### Children and extra beds Children are welcome 1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for cooked-to-order breakfast: approximately MXN 130 to 250 for adults, and MXN 130 to 250 for children - Pet deposit: MXN 500 per stay - Service animals are exempt from fees - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a smoke detector ### We should mention Pool access available from 8:00 AM to 9:00 PM ### Property is also known as Hotel Palapa Palace Hotel Palapa Palace Tuxtla Gutierrez Palapa Palace Palapa Palace Tuxtla Gutierrez Palapa Palace Tuxtla Gutierrez, Mexico - Chiapas Hotel Palapa Palace Hotel Hotel Palapa Palace Tuxtla Gutierrez Hotel Palapa Palace Hotel Tuxtla Gutierrez ## Frequently asked questions ### Does Hotel Palapa Palace have a pool? > Yes, this property has an outdoor pool. Pool access is from 8:00 AM–9:00 PM. ### How much does it cost to stay at Hotel Palapa Palace? > As of Oct 4, 2025, prices found for a 1-night stay for 2 adults at Hotel Palapa Palace on Oct 5, 2025 start from CA $57.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-Hotel-Palapa-Palace.h3052451.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Palapa Palace pet-friendly? > Yes, Hotel Palapa Palace allows dogs (limit 1 total) with a maximum weight of up to 18 lbs per pet. There's a deposit of MXN 500 per stay. Service animals are exempt from fees. ### How much is parking at Hotel Palapa Palace? > Self parking is free at this property. ### What time is check-in at Hotel Palapa Palace? > Check-in start time: 1:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Palapa Palace? > Check-out is at 1 PM. Late check-out is available for a fee (subject to availability). ### Where is Hotel Palapa Palace located? > Situated in Tuxtla Gutierrez, this hotel is 0.2 mi (0.3 km) from Plaza Ambar and within 3 mi (5 km) of Foro Chiapas and Plaza Crystal Shopping Mall. Chiapas Fairgrounds and Joyyo Mayu Park are also within 3 mi (5 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Palapa Palace Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 8.4 Location ### 8.4 Staff & service ### 9.0 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 116 8 - Good 46 6 - Okay 19 4 - Poor 10 2 - Terrible 12 ### 10/10 Excellent #### Cristhian Mar 22, 2025 Liked: Amenities Nice place ##### Cristhian Stayed 1 night in Mar 2025 ### 10/10 Excellent #### José Alfredo Jul 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### José Alfredo Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Yoshua May 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### Yoshua Stayed 2 nights in May 2025 ### 10/10 Excellent #### julio Oct 7, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I have no negative reviews. Check in was easy and fast as well as checking out. ##### julio Stayed 1 night in Oct 2024 ### 4/10 Poor #### Franciscus Mar 6, 2024 Disliked: Property conditions & facilities The beds are terrible. The safebox is not working after they changed the batteries the box was not opening with my passports and cash in it. The restaurant was refushing orders 45 minutes before the official closing time. I am a reguliere guest in this Hotel but are choked to see how fast it is going down ##### Franciscus Stayed 3 nights in Mar 2024 ### 10/10 Excellent #### Bibiana Cruz Sep 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Todo muy bien. ##### Bibiana Cruz Stayed 3 nights in Sep 2025 ### 8/10 Good #### CANDELARIA Aug 19, 2025 Disliked: Cleanliness, staff & service Que bueno que permiten nascotas ##### CANDELARIA Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Joshua Aug 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Opciones de habitaciones ##### Joshua Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Ricardo Aug 13, 2025 ##### Ricardo Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Geraldine Ivette Aug 3, 2025 Liked: Staff & service, amenities Había muchos mosquitos en la habitación, lo bueno que hay un Aurrera cerca para comprar insecticida!! El.perwonal muy atento !! El restaurante excelente atención y comida ##### Geraldine Ivette Stayed 5 nights in Jul 2025 ### 10/10 Excellent #### Alejandro Jul 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities ##### Alejandro Stayed 1 night in Jun 2025 ### 10/10 Excellent #### Maria de Lourdes Jun 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Es un lugar, muy tranquilo y seguro para vacacionar. ##### Maria de Lourdes Stayed 7 nights in Jun 2025 ### 10/10 Excellent #### Gertrudis Jun 11, 2025 Liked: Cleanliness, amenities, property conditions & facilities Es cómodo, accesible, el trato cordial ##### Gertrudis Stayed 1 night in Jun 2025 ### 8/10 Good #### Deneb Jun 7, 2025 Liked: Staff & service, property conditions & facilities, room comfort El servicio es muy bueno, el personal súper amable, el único inconveniente que tuvimos, fue que sentíamos que el cuerpo nos picaba con la cama como que los colchones están muy viejos ##### Deneb Stayed 1 night in Jun 2025 ### 8/10 Good #### Reyna Esperanza May 17, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Me gustó volvería a ir ##### Reyna Esperanza Stayed 1 night in May 2025 ### 10/10 Excellent #### Rocio May 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Un lugar tranquilo, tiene cerca varias tiendas ##### Rocio Stayed 1 night in May 2025 ### 10/10 Excellent #### Jose manuel Apr 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### De lo mejor Excelente ##### Jose manuel Stayed 1 night in Apr 2025 ### 10/10 Excellent #### José Neil Amhed Mar 25, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### José Neil Amhed Stayed 1 night in Mar 2025 ### 8/10 Good #### Miguel Angel Mar 10, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Buen servicio, limpias y cómodas habitaciones ##### Miguel Angel Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Verified traveller Mar 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Todo muy bien ##### Verified traveller Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Miguel Ángel Feb 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Se facil acceso y buena ubicación ##### Miguel Ángel Stayed 1 night in Feb 2025 ### 10/10 Excellent #### monica Jan 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excelente servicio ##### monica Stayed 4 nights in Jan 2025 ### 10/10 Excellent #### Uziel Levi Jan 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Buena ubicación, recepción fue muy amable ya que tuve un problema con el banco emisor de mi tarjeta pero se solucionó gracias por la amabilidad y espera ##### Uziel Levi Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Alexis Jan 4, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Alexis Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Ruben Jan 1, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort El lugar es genial, el ambiente rico muy fresco y limpio la pasamos increíblemente súper. ##### Ruben Stayed 2 nights in Dec 2024 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - 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