Title: Hotel Del Carmen en el centro - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Del Carmen en el centro de Tuxtla Gutiérrez Guests find tranquility in the garden and convenience with on-site shopping at this central Tuxtla Gutiérrez hotel with attentive staff. ![Exterior](https://images.trvl-media.com/lodging/2000000/1710000/1700900/1700828/b1781e9a.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/2000000/1710000/1700900/1700828/338c5715.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Standard Room](https://images.trvl-media.com/lodging/2000000/1710000/1700900/1700828/a8d88280.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Room service - dining](https://images.trvl-media.com/lodging/2000000/1710000/1700900/1700828/2545ad95.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/2000000/1710000/1700900/1700828/88b71025.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Del Carmen, in the heart of Tuxtla Gutiérrez near Marimba Park, offers a complimentary cooked-to-order breakfast. Guests can explore the peaceful garden and enjoy practical amenities like on-site shopping, dry cleaning, and staff assistance with tour arrangements. 8.6 Excellent ## Popular amenities ## Room options ### Check availability for these dates Tonight [Oct. 9 - Oct. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=1700828&PinnedHotelID=1700828&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-09&endDate=2025-10-10&selected=1700828&PinnedHotelID=1700828&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 10 - Oct. 11](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=1700828&PinnedHotelID=1700828&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=1700828&PinnedHotelID=1700828&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1700828&PinnedHotelID=1700828&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=1700828&PinnedHotelID=1700828&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1700828&PinnedHotelID=1700828&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=1700828&PinnedHotelID=1700828&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds Showing 1 of 1 room ![Standard Room](https://images.trvl-media.com/lodging/2000000/1710000/1700900/1700828/6d63764e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 9.0 Wonderful 23 reviews ### Highlights Air conditioning Free cribs/infant beds TV Hypo-allergenic bedding Premium bedding Egyptian cotton linens Blackout drapes/curtains Shower/tub combination - Sleeps 3 - 1 Double Bed and 1 Twin Bed ## You may also like Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/2000000/1410000/1402700/1402656/c14c577e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Breakfast included - Pet-friendly - Parking included 8.6 Excellent 850 reviews CA $63 CA $75 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-City-Express-Tuxtla-Gutierrez.h1402656.Hotel-Information?chkin=2025-11-2&chkout=2025-11-3&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=c19aa3cc-50d1-4d50-92cb-dbad67e2e2f1&top_cur=CAD) Ad ![Lobby](https://images.trvl-media.com/lodging/52000000/51860000/51852100/51852063/1ffdd1e8.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Capital O Hotel Aurora, Tuxtla Gutiérrez Tuxtla Gutierrez - Free WiFi - Air conditioning - Room service - Housekeeping 8.8 Excellent 44 reviews CA $30 CA $36 total includes taxes & fees Oct 10 - Oct 11 [](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-Hotel-Aurora.h51852063.Hotel-Information?chkin=2025-10-10&chkout=2025-10-11&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=c19aa3cc-50d1-4d50-92cb-dbad67e2e2f1&top_cur=CAD) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/24000000/23210000/23207700/23207642/b188f735.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Fiesta Inn Tuxtla Fashion Mall Tuxtla Gutierrez - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,009 reviews CA $83 CA $100 total includes taxes & fees Oct 24 - Oct 25 [](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-Fiesta-Inn-Tuxtla-Fashion-Mall.h23207642.Hotel-Information?chkin=2025-10-24&chkout=2025-10-25&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=c19aa3cc-50d1-4d50-92cb-dbad67e2e2f1&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/1000000/910000/904900/904886/3ee661e9.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Tuxtla Gutierrez by IHG Tuxtla Gutierrez - Pool - Kids pool - Parking included - Free WiFi 9.0 Wonderful 1,003 reviews CA $72 CA $85 total includes taxes & fees Oct 11 - Oct 12 [](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-Holiday-Inn-Tuxtla-Gutierrez.h904886.Hotel-Information?chkin=2025-10-11&chkout=2025-10-12&rm1=a2®ionId=3422&destination=Tuxtla Gutierrez&destType=MARKET&latLong=16.74873,-93.126994&searchId=c19aa3cc-50d1-4d50-92cb-dbad67e2e2f1&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTuxtla-Gutierrez-Hotels-Hotel-Del-Carmen.h1700828.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTuxtla-Gutierrez-Hotels-Hotel-Del-Carmen.h1700828.Hotel-Information) ## About the area Located in Tuxtla Gutierrez, Hotel Del Carmen en el centro de Tuxtla Gutiérrez is in the city center and near the airport. The area's natural beauty can be seen at Marimba Park and Canon del Sumidero National Park, while Museo de la Marimba and Coffee Museum are cultural highlights. San Marcos Cathedral and Tuxtla Guitierrez Central Square are two other places to visit that come recommended. [Visit our Tuxtla Gutierrez travel guide](https://www.expedia.ca/Tuxtla-Gutierrez.dx3422) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C16.75274%2C-93.12275&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=w6M_cCMnehPBidRTLdgmXyYEHrc=) 2A. Ave Sur Pte # 826, Tuxtla Gutierrez, CHIS, 29000 ### What's nearby - Marimba Park - 3 min walk - 0.3 km - San Marcos Cathedral - 10 min walk - 0.9 km - Tuxtla Guitierrez Central Square - 11 min walk - 1.0 km - Plaza las Americas Shopping Mall - 3 min drive - 2.6 km - Plaza Crystal Shopping Mall - 5 min drive - 4.0 km ### Getting around - Angel Albino Corzo Intl Airport (TGZ) - 53 min drive ### Restaurants - ‪Tacos Alvaro - ‬1 min walk - ‪Café San Carlos - ‬5 min walk - ‪Comida China Bambú - ‬3 min walk - ‪Tacos Y Gorditas Monarcas - ‬3 min walk - ‪Ambar restaurant & Coffee - ‬4 min walk ## About this property ### Hotel Del Carmen en el centro de Tuxtla Gutiérrez Hotel near Marimba Park Located close to Museo de la Marimba and San Marcos Cathedral, Hotel Del Carmen en el centro de Tuxtla Gutiérrez provides free cooked-to-order breakfast, a shopping mall on site, and a garden. In addition to a hair salon and dry cleaning/laundry services, guests can connect to free in-room WiFi. You'll also enjoy perks such as: - Free self parking - A roundtrip airport shuttle (surcharge), express check-out, and a vending machine - A front-desk safe, concierge services, and luggage storage - Guest reviews speak highly of the helpful staff Room features All guestrooms at Hotel Del Carmen en el centro de Tuxtla Gutiérrez offer perks such as premium bedding and air conditioning, as well as amenities like free WiFi and free newspapers. More amenities include: - Hypo-allergenic bedding, Egyptian cotton sheets, and free cribs/infant beds - Bathrooms with shower/tub combinations and free toiletries - 32-inch TVs with satellite channels - Daily housekeeping, desks, and phones ## Similar properties ![Reception](https://images.trvl-media.com/lodging/5000000/4630000/4623400/4623367/e5051636.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Express Tuxtla Gutierrez La Marimba by IHG Tuxtla Gutierrez - Breakfast included - Parking included - Free WiFi - Restaurant 9.2 Wonderful 1,004 reviews CA $75 CA $90 total includes taxes & fees Oct 17 - Oct 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-18&selected=4623367&PinnedHotelID=4623367&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/2000000/1410000/1402700/1402656/250d55c6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### City Express by Marriott Tuxtla Gutierrez Tuxtla Gutierrez - Pool - Breakfast included - 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Breakfast included - Free WiFi - Restaurant - Air conditioning 8.8 Excellent 439 reviews CA $41 CA $50 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=8099479&PinnedHotelID=8099479&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/4000000/3060000/3052500/3052451/8e175c5b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Palapa Palace Tuxtla Gutierrez - Pool - Pet-friendly - Parking included - Free WiFi 8.4 Very good 204 reviews CA $57 CA $68 total includes taxes & fees Oct 10 - Oct 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-11&selected=3052451&PinnedHotelID=3052451&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Free offsite parking - 24-hour roundtrip airport shuttle on request for a surcharge - Free self parking on site - Wheelchair-accessible parking available - Onsite parking includes off-street options ### Food and drink - Free cooked-to-order breakfast available daily 7:00 AM to 11:00 AM - A restaurant ### Things to do - Shopping mall ### Family friendly - In-room crib - Laundry facilities ### Conveniences - 24-hour front desk - Hair salon - Laundry facilities - Luggage storage - Safe at front desk - Vending machine ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Business center - Conference space ### Outdoors - Garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - 2 floors - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Blackout drapes - Egyptian cotton sheets - Free crib - Hypo-allergenic bedding ### Bathroom - Free toiletries - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - 32-inch TV with satellite channels ### Food and drink - Limited room service ### More - Air conditioning (climate-controlled) - Desk - Free daily newspapers - Iron/ironing board - Phone ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Late check-in subject to availability Late check-in fee: MXN 350 for check-in between noon and 3:00 PM Minimum check-in age: 18 ### Check-out Check-out before noon Express check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Airport shuttle fee: MXN 450 per vehicle (maximum occupancy 3) - Early check-in is available for a fee (subject to availability) - Late check-in fee: MXN 350 for check-in between noon and 3:00 PM The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a fire extinguisher, a security system, and a first aid kit ### Property is also known as Del Carmen Tuxtla Gutierrez Hotel Del Carmen Hotel Del Carmen Tuxtla Gutierrez Hotel Carmen Tuxtla Gutierrez Carmen Tuxtla Gutierrez Hotel Del Carmen Hotel Del Carmen en el centro de Tuxtla Gutiérrez Hotel Del Carmen en el centro de Tuxtla Gutiérrez Hotel ## Frequently asked questions ### Is Hotel Del Carmen en el centro de Tuxtla Gutiérrez pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Hotel Del Carmen en el centro de Tuxtla Gutiérrez ? > As of Oct 9, 2025, prices found for a 1-night stay for 2 adults at Hotel Del Carmen en el centro de Tuxtla Gutiérrez on Oct 15, 2025 start from CA $50.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Tuxtla-Gutierrez-Hotels-Hotel-Del-Carmen.h1700828.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Hotel Del Carmen en el centro de Tuxtla Gutiérrez ? > Self parking is free at this property; nearby parking is also free. ### What time is check-in at Hotel Del Carmen en el centro de Tuxtla Gutiérrez ? > Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from noon– 3:00 PM for a fee of MXN 350. ### What time is check-out at Hotel Del Carmen en el centro de Tuxtla Gutiérrez ? > Check-out is at noon. Late check-out is available for a fee. ### Does Hotel Del Carmen en el centro de Tuxtla Gutiérrez provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MXN 450 per vehicle applies. ### Where is Hotel Del Carmen en el centro de Tuxtla Gutiérrez located? > Located in the heart of Tuxtla Gutierrez, this hotel is within a 10-minute walk of Museo de la Marimba and Marimba Park. San Marcos Cathedral and Tuxtla Guitierrez Central Square are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Del Carmen en el centro de Tuxtla Gutiérrez Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.8 Cleanliness ### 7.8 Location ### 9.0 Staff & service ### 9.0 Eco-friendliness ### 8.6 Property conditions & facilities 10 - Excellent 254 8 - Good 155 6 - Okay 51 4 - Poor 17 2 - Terrible 9 ### 10/10 Excellent #### Ulises Oct 1, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I had a really good stay here. The room was spotless and well looked after, and the shower had great water pressure, which was a big plus. The staff were friendly and welcoming, making the whole experience more pleasant. Breakfast was included – it was fairly simple, but more than enough to start the day. Overall, a comfortable stay with good value for money. I’d happily come back. ![](https://a.travel-assets.com/ugc/hotel-reviews/bd69002f-6d76-4690-83ab-aec61c13c61e-1759290237767.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/64867553-f7fb-47a4-a09c-aa44ee96d6b1-1759290239033.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e8935f06-5738-4d9b-8552-285540e85889-1759290239194.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Breakfast included ](https://a.travel-assets.com/ugc/hotel-reviews/35f8c2bb-8a49-4ff5-9124-3e89e2477af7-1759290238486.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ulises Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Mary Aug 7, 2025 Liked: Staff & service, property conditions & facilities i have stayed at the Hotel del Carmen annually for many years on my trips to another location in Chiapas. They are always welcoming. When my schedule permits, I enjoy their breakfast. ##### Mary Stayed 1 night in Aug 2025 ### 8/10 Good #### Celestino Jul 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities overall very good service. attentive staff and very friendly. ##### Celestino Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Martha Feb 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel and very accommodating to our needs during our stay! ##### Martha Stayed 6 nights in Feb 2025 ### 10/10 Excellent #### Mauselio Jul 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Execelente ##### Mauselio Stayed 1 night in Jul 2025 ### 10/10 Excellent #### nelsy Nov 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very clean, affordable and good location, the staff were friendly ##### nelsy Stayed 1 night in Nov 2024 ### 8/10 Good #### Rabbi Jul 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities An amazing place and the food was good. ##### Rabbi Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### ENRIQUE LOPEZ Sep 24, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice place ##### ENRIQUE LOPEZ Stayed 4 nights in Aug 2024 ### 10/10 Excellent #### German Sep 25, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Staff super friendly and provided excellent service. ##### German Stayed 1 night in Sep 2024 ### 8/10 Good #### Beatriz Jul 31, 2025 Liked: Staff & service It needs new blanquets ##### Beatriz Stayed 1 night in Jul 2025 ### 8/10 Good #### Armando Oct 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Good location, lower prices ##### Armando Stayed 4 nights in Oct 2024 ### 10/10 Excellent #### Alexandro Mar 13, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful traditional rooms and decor. Highly recommend for those looking to feel like they live in San Cristobal. ##### Alexandro Stayed 2 nights in Mar 2024 ### 10/10 Excellent #### Charles Nov 10, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's a nice little hotel with wonderful staff. Not luxurious but a great place to stay for a few days. I can't say enough about the staff. They were all fantastic. ##### Charles Stayed 1 night in Nov 2023 ### 8/10 Good #### Ruben Feb 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Everything we needed was at a walking distance ##### Ruben Stayed 3 nights in Jan 2024 ### 8/10 Good #### Eduardo Cervantes Dec 22, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities More breakfast options despite the buffet ##### Eduardo Cervantes ### 2/10 Terrible #### Xiomara Jun 1, 2025 Disliked: Cleanliness, property conditions & facilities Do NOT stay here !!! Horrible experience. Staff were very rude. Did not provide breakfast (“included” with my room). Very loud- you can hear everything from your room. Lights do not turn off at night, it’s very hard to go to sleep. Rooms are small and dirty. ##### Xiomara Stayed 4 nights in May 2025 ### 8/10 Good #### antonia Apr 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was ok ##### antonia Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Karina Mar 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Karina Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Karina Mar 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities . ##### Karina Stayed 1 night in Mar 2025 ### 10/10 Excellent #### Laura May 14, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### best spot in downtown Tuxla This is my second stay at this hotel because location is very convenient but also the first time I was impressed with the service and conditions of the hotel. Very clean and comfortable. Excellent customer service. The breakfast buffet is good quality with great variety. ##### Laura Stayed 1 night in May 2023 ### 10/10 Excellent #### Charles Oct 25, 2023 Liked: Property conditions & facilities See my earlier comments. Great staff. ##### Charles Stayed 1 night in Oct 2023 ### 4/10 Poor #### Esther Jan 12, 2023 Disliked: Amenities, property conditions & facilities Located couple of blocks from Parque de la Marimba. Transportation not a problem. Did not honored the breakfast that supposed to be included. Early morning house keeping dragging carts and making noise. Lack of ice machine. or vending machines to get cold drinks. ##### Esther ### 2/10 Terrible #### Mariana Nov 24, 2023 Disliked: Staff & service, amenities, property conditions & facilities This was our first horrible experience. They charged us twice and refused to cancel the wrong charge. They told us to send a letter I don’t know where. They did not even apologize for their mistake. We decided to not stay at this hotel. They have a total lack of customer service. I do not recommend this hotel. ##### Mariana Stayed 1 night in Nov 2023 ### 10/10 Excellent #### GABRIELA Oct 5, 2025 Ningún ##### GABRIELA Stayed 1 night in Oct 2025 ### 4/10 Poor #### Jeanette Sep 23, 2025 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities ##### Jeanette Stayed 6 nights in Sep 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - 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