Standard Room, 1 King Bed, Non Smoking

Reviews of Ambassador Inn and Suites Tuscaloosa

2 out of 5
Ambassador Inn and Suites Tuscaloosa
230 Skyland Blvd, Tuscaloosa, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 477 out of 1004 reviews" "
Rating 8 - Good. 365 out of 1004 reviews" "
Rating 6 - Okay. 94 out of 1004 reviews" "
Rating 4 - Poor. 37 out of 1004 reviews" "
Rating 2 - Terrible. 31 out of 1004 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Elvis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean and comfortable hotel. Wonderful stay!
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear Elvis,Thank you for your perfect rating and positive feedback! We're delighted to hear that you had a wonderful stay and found our hotel clean and comfortable. Your satisfaction is our top priority, and we look forward to welcoming you back for another great experience soon!Sincerely, Hotel Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on Mar 26, 2024
Dear John,Thank you for the 5-star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve used this hotel several times when I’ve been in town for the Tuscaloosa Half Marathon. I’ve even recommended it to others. Nice place to stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 23, 2024
Dear Jeff,Thank you for your perfect rating and for choosing our hotel for your stays during the Tuscaloosa Half Marathon! We're thrilled to hear that you've found our hotel to be a nice place to stay and that you've even recommended it to others. Your support and recommendation mean a lot to us, and we're honored to have been part of your marathon experiences. We look forward to welcoming you back for many more stays in the future!Sincerely, Hotel Manager

6/10 Okay

Errin

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Don’t like the fact that there’s a deposit
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Errin,We understand your concern about the deposit, and we apologize for any inconvenience it may have caused. The deposit is a standard procedure to cover any incidental charges during your stay, and it is returned back upon checkout if there are no additional charges. We appreciate your understanding and hope you enjoy your stay with us. Sincerely, Hotel Manager

6/10 Okay

Billie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Breakfast was pitiful. Price was lower than surrounding hotels. The room was fine, mattress just OK. When I first walked in, I was leery about it, judging from the looks and my feelings. Needs update. Room was ok but not for the price. “Complimentary breakfast”…no way. We had to go get McDonalds. If my husband wouldn’t eat it, you know it’s bad.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 22, 2024
Dear Billie,We apologize for the disappointment you experienced with our breakfast offerings during your stay. Your feedback is valuable, and we take it seriously as we strive to provide a positive experience for all our guests. We understand the importance of a satisfying breakfast and will work to improve our offerings to meet your expectations. Additionally, we appreciate your comments regarding the room and will consider them as we continue to enhance our accommodations. Thank you for sharing your concerns, and we hope to have the opportunity to welcome you back in the future to provide a more enjoyable stay.Sincerely, Hotel Manager

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good and much better than anticipated. The only negative was that the breakfast was mainly sweets, including the cereal options. Definitely a well-cared for hotel and very quiet.
Stayed 2 nights in Mar 2024
Response from Danny on Mar 4, 2024
Thanks for staying with us. We appreciate your review. See you next time.

8/10 Good

Greg

Travelled with family
Quiet convenient stay. Spare breakfast
Stayed 1 night in Mar 2024
Response from Danny on Mar 4, 2024
Thanks for staying with us. We appreciate your review. See you next time.

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was really nice for the price and very relaxing
Stayed 2 nights in Feb 2024
Response from Danny on Mar 4, 2024
We are so happy you enjoyed every bits of your stay with us. We appreciate your awesome review. Come see us again soon.

10/10 Excellent

Ledarius

Stayed 1 night in Feb 2024
Response from DANNY on Mar 1, 2024
Thanks for staying with us. we appreciate your awesome review. come see us again soon.

8/10 Good

Shawn

Liked: Cleanliness, staff & service
Clean room and good price. Nice staff.
Stayed 2 nights in Feb 2024
Response from DANNY on Feb 28, 2024
Thank you for staying with us. we appreciate your review.

2/10 Terrible

Keiyouna

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Employee tried to charge me 60$ extra because I spelled like black and mild smoke and she automatically thought I was smoking in the room and I told her numerous of times to go check the room yourself I don’t smoke in rooms almost had a whole argument until she changed her mind
Stayed 1 night in Jan 2024
Response from Hotel Manager on Mar 22, 2024
Dear Keiyouna,We apologize for any inconvenience caused by the misunderstanding regarding the smell in your room. Our team aims to maintain a pleasant environment for all guests, and we appreciate your cooperation in clarifying the situation. Your feedback will be used to ensure better communication and resolution in similar circumstances in the future. We hope to provide a more seamless experience during your next stay.Sincerely, Hotel Manager

10/10 Excellent

John

Liked: Amenities
So far so good!
Stayed 1 night in Jan 2024
Response from DANNY on Jan 22, 2024
we are so happy you enjoyed every bit of your stay with us. we appreciate your review. come see us again soon.

6/10 Okay

Nicole

Stayed 3 nights in Jan 2024
Response from Danny on Mar 1, 2024
Thank you for staying with us. We appreciate your review. See you next time.

4/10 Poor

Susan

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Not pleased with my room but it's so late I don't even have the energy to complain
Stayed 1 night in Jan 2024

4/10 Poor

Corey

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The manager on duty was friendly at first, I originally reserved a non smoking room but I decided to change to smoking because of my friend but once we got to room it was horrible. Carpet was torn, the lounge chair had stains so I asked for non smoking room. He was rude and told me I need to pay $60 deposit, so I did but when we left I made sure he checked the room to make sure I wouldn’t have a problem getting my deposit back. Breakfast was limited. We asked for extra towels and he was rude about that. The bed was comfortable. The only way I will stay at this place again is if there were no other rooms available.
Stayed 1 night in Dec 2023

4/10 Poor

Kaleta

Stayed 1 night in Dec 2023

10/10 Excellent

Darren

Stayed 1 night in Dec 2023
Response from DANNY on Dec 26, 2023
we are so happy you enjoyed every bit of your stay with us. we appreciate your review. come see us again soon.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Except the waiting during check in, everything is perfect
Stayed 1 night in Dec 2023
Response from DANNY on Dec 24, 2023
we are so happy you enjoyed every bit of your stay with us. we appreciate your awesome review. come see us again soon.

2/10 Terrible

Nam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Danny on Dec 17, 2023
Thanks for staying with us. We appreciate your awesome review. Come see again soon.

10/10 Excellent

Nam

Stayed 1 night in Dec 2023
Response from DANNY on Jan 5, 2024
Thanks for staying with us. we appreciate your awesome review. come see us again soon.

10/10 Excellent

Torianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Danny on Dec 14, 2023
We are so happy you enjoyed every bits of your stay with us. We appreciate your awesome review. Come see again soon.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. The room was spacious and comfy. I loved the amenities and would definitely stay there again and recommend to others!
Stayed 1 night in Dec 2023
Response from DANNY on Dec 12, 2023
Thanks for staying with us. we appreciate your awesome review. come see again soon.

2/10 Terrible

Ashaylla

Stayed 1 night in Dec 2023

4/10 Poor

Nyquesha

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Ambassador Inn & Suites Tuscaloosa is a good clean hotel but I couldn’t watch the television. My television was broken so my stay wasn’t so good.
Stayed 1 night in Dec 2023

6/10 Okay

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Eric Myles

Business traveller
Staff is very nice, friendly, and accommodating.
Stayed 6 nights in Nov 2023
Response from DANNY on Dec 5, 2023
Thanks for staying with us. we appreciate your review.

8/10 Good

Mark

Liked: Property conditions & facilities
Bed not as comfortable as expected, although area is quiet and safe. Breakfast was a little bleak. Overall, even money for your stay if you like safe and quietness.
Stayed 1 night in Nov 2023

6/10 Okay

Clint

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice comfortable bed, good tv selection. Will easily be my go to when I am in Tuscaloosa in the future. The room rivals one of the more expensive hotels in the area for almost a 1/3 of the price. Only complaints was the front desk person talked low and with his thick accent I had no idea what he was saying and our keys quit working (probably not a hotel thing)
Stayed 1 night in Nov 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We ran out of bottled soap and shampoo. That was our only complaint.
Stayed 1 night in Nov 2023
Response from DANNY on Nov 24, 2023
Thanks for staying with us. we appreciate your review.

10/10 Excellent

Finessa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place easy check in
Stayed 1 night in Nov 2023
Response from DANNY on Nov 24, 2023
we are so glad you found our place clean and our staff nice. we appreciate your review and hope to see you soon on your next visit.

6/10 Okay

Brad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was located where we needed it and easy access. Breakfast was extremely limited even for a continental breakfast.2nd morning they were out of coffee and waffle mix .
Stayed 2 nights in Nov 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Danny on Nov 20, 2023
Thanks for staying with us. We appreciate your awesome review. Come see us again soon.

8/10 Good

Kitti

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Danny on Nov 20, 2023
Thanks for staying with us. We appreciate your review.

10/10 Excellent

Jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was friendly and helpful. I am a little bit of a clean freak and everything was clean and neat. Will stay there again.
Stayed 2 nights in Nov 2023
Response from DANNY on Nov 20, 2023
Thank you for taking the time to complete a guest review. we appreciate your kind words regarding our employees. we hope to see you again soon.

10/10 Excellent

Cristian

Stayed 1 night in Nov 2023
Response from Danny on Dec 12, 2023
Thanks for staying with us. We appreciate your awesome review. Come see again soon.

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DANNY on Nov 16, 2023
we are so happy you enjoyed every bit of your stay with us. we appreciate your awesome review. come see us again soon.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent
very clean and friendly
Stayed 2 nights in Nov 2023
Response from DANNY on Nov 12, 2023
Thank you for staying with us. I am thrilled to hear you enjoyed your visit with us and do hope you will choose us again in the future.

6/10 Okay

Jacqueline

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from DANNY on Nov 13, 2023
Thanks for staying with us. we appreciate your review.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room no problems what's so ever
Stayed 1 night in Nov 2023
Response from DANNY on Nov 12, 2023
Miss, Johnwe are so happy you enjoyed every bit of your stay with us. we appreciate your awesome review. come see us again soon.

6/10 Okay

Alexandra

Stayed 2 nights in Nov 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and amazingly clean room
Was impressed with this place. The hotel looks like it was recently painted and carpeting looked fairly new. Everything was in great condition and clean. The front desk staff was friendly and knowledgeable. My room was very clean and the bed was comfy. I didn't check out breakfast, so can't comment on that. Would definitely stay here again.
Stayed 1 night in Oct 2023
Response from DANNY on Nov 11, 2023
Miss, LauraThanks you for taking the time to complete a guest review. we appreciate your kind words regarding our employees. we hope to see you again soon.

2/10 Terrible

Brooke

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
large COCKROACH crawling in room
We found a HUGE COCKROACH crawling in our room. My daughter was scared and I was grossed out, so we packed our stuff up and checked out a day early. The front desk never apologized. Management never refunded the night we did not stay. I am beyond disguisted with the whole experience. DO NOT STAY HERE!!!!
Stayed 2 nights in Nov 2023

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from DANNY on Nov 9, 2023
we are so happy you enjoyed every bit of your stay with us. we appreciate your awesome review. come see us again soon.

8/10 Good

Stephen

Travelled with group
Liked: Staff & service
Great stay. Thank You
Stayed 2 nights in Nov 2023
Response from DANNY on Nov 6, 2023
Thanks for staying with us. we appreciate your awesome review. come see again soon.

8/10 Good

Armando

Liked: Cleanliness, staff & service, room comfort
Extremely clean and smells wonderful. Time capsule of the 80s. Overall great. Everything looks in great shape, just out dated.
Stayed 2 nights in Nov 2023
Response from DANNY on Nov 6, 2023
Thanks for staying with us. we appreciate your review. come see you again soon.

10/10 Excellent

najat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very surprised to see it was very clean and easy to check in. Went to the game so it was centrally located. Only headache was as our neighbor's above us did not want to do to sleep when we did.
Stayed 2 nights in Nov 2023
Response from DANNY on Nov 6, 2023
Thanks for staying with us. we appreciate your review.

10/10 Excellent

Frank

Business traveller
Staff friendly, Room nice and clean. Will definitely stay again.
Stayed 1 night in Oct 2023
Response from DANNY on Nov 2, 2023
Thank you for taking the time to complete a guest review. we appreciate your kind words regarding our employees. we hope to see you again soon.

8/10 Good

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Good price and location close to campus
Stayed 3 nights in Oct 2023
Response from Danny on Oct 30, 2023
Thanks for staying with us. We appreciate your review. Come see you again soon.

8/10 Good

Cassie

Liked: Cleanliness, staff & service, property conditions & facilities
Great price, close to the University
Stayed 3 nights in Oct 2023
Response from Danny on Oct 30, 2023
Thanks for staying with us. We appreciate your review. See you again soon.