View from room

Reviews of Windsong on the Reef

4.5 out of 5
Windsong on the Reef
Stubbs Rd, Providenciales, Providenciales

Reviews

9.2

Wonderful

Rating 10 - Excellent. 695 out of 1000 reviews" "
Rating 8 - Good. 212 out of 1000 reviews" "
Rating 6 - Okay. 47 out of 1000 reviews" "
Rating 4 - Poor. 22 out of 1000 reviews" "
Rating 2 - Terrible. 24 out of 1000 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 6 nights in Apr 2024
Response from Jimmy Molter ~ Managing Partner on Apr 20, 2024
Danielle, thank you for sharing this wonderful rating. It is so heartwarming to hear one of our guests had a terrific stay. I hope you will consider Windsong once again when your travels bring you back to the Turks and Caicos Islands.

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is dream come true ! True feeling of paradise Love it , enjoined it Definitely come back!
Stayed 5 nights in Apr 2024
Response from Jimmy Molter ~ Managing Partner on Apr 17, 2024
Olga, I thank you for this wonderful review. It is so pleasant to read that one of our guests had a great stay. We certainly hope to see you again when your travels bring you back to Grace Bay.

10/10 Excellent

Joseph D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a good staff at this property. It has a nice pool, beach area with a National Park snorkeling reef to the left side of the beach. The General manager Annette is very involved and works very hard. Every day she walks the property and speaks to the guests. She definitely is a great team leader. Once the new building is finished on the right side everything will be cleaned up and more resort like in a few months. Ruth, Nikola and the Front Desk Staff are very helpful and excellent. The Restaurant Staff at the Dune Restaurant nest to the pool are hard workers add cater to the guests. The bartenders there are excellent. Both morning, one and the afternoon gentlemen.
Stayed 9 nights in Apr 2024
Response from Jimmy Molter ~ Managing Partner on Apr 17, 2024
Joseph, our staff is indeed one of our most vital assets, as they are integral in providing a friendly, welcoming atmosphere for our guests. Whenever we hear reviews like yours, it reinforces the efforts of our dedicated staff to ensure every guest experience is a memorable one. Your feedback serves as the best kind of motivation for us, further spurring us on to continue offering the high standard of hospitality that we've set for ourselves.Thank you for selecting us, your business is greatly appreciated.

10/10 Excellent

Rosa M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 4 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Apr 8, 2024
Rosa, thank you for taking the time to share your thoughts on your recent stay at Windsong on the Reef. We take pride in offering a tranquil and relaxing environment, where our guests can unwind and rejuvenate. We look forward to seeing you again when your travels bring you back to the Turks and Caicos Islands.

8/10 Good

melina

Travelled with group
Liked: Cleanliness
In a local area and very clean.
Stayed 4 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Apr 8, 2024
Melina, greetings from sunny Grace Bay. Thank you for selecting the Windsong Resort for your recent vacation and for the wonderful review. We are thrilled to hear we met your expectations. .

10/10 Excellent

Vincenza

Travelled with family
The only downside is no choice in restaurant selection But the resort itself is very nice and well kept
Stayed 3 nights in Apr 2024
Response from Jimmy Molter ~ Managing Partner on Apr 8, 2024
Vincenza, warm greetings from TCI. On behalf of everyone here at the Windsong Resort, we want to thank you for choosing to vacation with us, and providing your feedback. We hope you can revisit us soon.

10/10 Excellent

Stacey

Stayed 7 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Apr 20, 2024
Stacey, greetings from sunny Grace Bay. Thank you for selecting the Windsong Resort for your recent vacation and for the wonderful rating. I am thrilled to hear we met your expectations.

10/10 Excellent

Landon Thomas

Stayed 5 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Apr 18, 2024
Landon, thank you for the fantastic rating of 5/5 for your stay here at Windsong. We're thrilled that you had such a wonderful experience with us. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback. We look forward to the opportunity of hosting you again when your travel bring you back to Grace Bay.

4/10 Poor

Yvonne Therese

Travelled with family and small children
Disliked: Cleanliness
It’s quite a dated premises. Our room was not cleaned on several occasions. When raised this with the GM she said she’d issue a resort credit. This ‘credit’ was added to our bill in error!! What a mess. The butler forgot to call our taxi to the airport for our return flight. Basic stuff missed. Great beach! But silly irritants that could have been avoided. For what was supposed to be relaxing… it was quite a stressful stay, sadly.
Stayed 5 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Mar 29, 2024
Yvonne, I am surprised by your comment that the premise is dated as we have just completed a total remodel of our lobby, coffee bar, market, fitness center, spa and all the oceanfront suites. It is disappointing to hear of the missteps by our staff. We all try very hard to provide a high quality experience. I offer my apologies and hope you will favor us with the opportunity to work on improving your opinion of us by considering Windsong on your next visit to the island.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent boutique property, location and staff. Description and photos of the property, amenities and room where exactly what we experienced. Very friendly and accommodating staff.
Stayed 7 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Mar 29, 2024
Scott, thank you for posting this terrific review. We are thrilled you had a great stay with us! We certainly appreciate your business and look forward to having you back with us again in the future.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Turks and this resort was absolutely amazing with a beautiful beach. The staff were all friendly and very helpful, especially Alicia, Venese and Marcson. Thank you for your pleasant hospitality. We’ll definitely be back next visit to Turks and Caicos
Stayed 7 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Mar 24, 2024
Luis, I appreciate the time you've taken to share your comments with other travelers regarding your stay at Windsong. We are glad you enjoyed your visit and had a delightful experience at our hotel. We have an incredible team, and we thank you for recognizing their attentive service. I will enjoy sharing your compliments with them; especially Alicia, Venese and Marcson. We all look forward to your return visit.

8/10 Good

JEMEAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We and girlfriend enjoyed our stay
Stayed 4 nights in Feb 2024
Response from Jimmy Molter ~ Managing Partner on Mar 20, 2024
Jemeal, thankyou for posting this terrific review. It is always so very nice to hear a guest enjoyed their stay. I hope you will favor us with a return visit when your travels bring you back to Grace Bay.

10/10 Excellent

Jodie C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property right on the beach with fun water activities included.
Stayed 4 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Mar 27, 2024
Jodie, we truly appreciate your kind words and are delighted that your experience at the Windsong Resort met your expectations. It's our commitment to provide top-notch service and luxurious facilities, and we're thrilled that we succeeded in creating a memorable stay for you. Thank you for choosing us, and we look forward to welcoming you back in the future.

8/10 Good

Agita

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Tranquil. Very suitable for restful stay. Most of the items on Dune restaurant dinner menue were not good. Some of staff members (restaurant) were arrogant and vindictive. Active construction of the adjacent property.
Stayed 4 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Mar 19, 2024
Agiata, i appreciate your review and rating. The culinary comments are disappointing to read as we have received a number of very positive comments lately. However, the chef and I have been working on a totally new menu that we hope to launch in the next week or so. We will have many new items such as guacamole deviled eggs topped with conch bits and finished with bacon dust, seafood pot pie, ravioli lasagna, parmesan roasted cauliflower and my favorite, sugar free coconut cream pie.. Perhaps you will give us another try and sample these items. I thank you for your business and look forward to seeing you again; please look me up when you are here.

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The location of this hotel is excellent. If you’d like to snorkel, this is the place to be. There’s a huge reef and lots of snorkeling equipment you can use to swim. The beach is not very wide, but there’s plenty of room to walk long distances. we had a beautiful penthouse suite so that was the best part of our trip. We have the service wasn’t very good, but would not necessarily say it is the fault of this resort. We noticed that every resort and restaurant we went to the Staff just was not friendly. And basically tried to ignore you whenever possible. No iContact no smile just avoidance. But overall we love Turks and Caicos and will be back.
Stayed 7 nights in Feb 2024
Response from Jimmy Molter ~ Managing Partner on Mar 19, 2024
Erin, your terrific rating is greatly appreciated and I agree, our location is one of the best on the island. I took serious note of your comments about the staff and I can assure you we will be discussing this review in our next staff meeting. I do apologize and hope you will give us a second opportunity to improve your opinion of the team. Thank you for the business.

10/10 Excellent

Hector

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price
Stayed 4 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Mar 19, 2024
Hector, thank you for the great score. I hope we will have an opportunity to see you again when your travels bring you back to the Turks and Caicos Islands

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful flowers & awesome pool/beach area Would have liked more entertainment
Stayed 5 nights in Mar 2024
Response from Jim Molter ~ Managing Partner on Mar 15, 2024
Nancy, thank you for this wonderful review. It is such a pleasure to hear one of our guest really enjoyed their stay. Hopefully we will see you again. We appreciate your business.

6/10 Okay

Samantha

Stayed 1 night in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Apr 3, 2024
Samantha, thank you for posting this rating. We hope you will consider Windsong on the Reef when your travels bring you back to the Turks and Caicos Islands.

10/10 Excellent

James

Travelled with partner
Liked: Amenities, property conditions & facilities
Nice property with great service
Stayed 5 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Mar 14, 2024
James, thank you for choosing Windsong on the Reef and for leaving such a nice rating on your stay. We are happy that you were here to enjoy all that our island and our resort have to offer and that we met your expectations. It would be a pleasure to welcome you for another holiday when your travels bring you back to Grace Bay, "the Caribbean's Best Beach"

2/10 Terrible

Luis

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Mar 14, 2024
Luis, I am very disappointed to see this 1 star review with no comments to guide us on where we need improvement. To try to be better informed, I asked for copies of your folio and the notes entered by staff. We provide our General Manager's name and cell phone number at check in to all arriving guests, but she did not show receiving any calls and our Rooms Division Manager reported she knew of no complaint's or negative comments during your stay and the only front desk agent note recorded was you had asked for a late checkout and an extra 30 minutes was extended as the suite had an incoming guest arrival. It was also reported that you refused to sign for your incidental charges and said you wanted to review them once you were back home; but our policy calls for these charges to be settled while the guest is here on island so any error can be dealt with immediately. I have sent you an email asking for particulars so management can review them and take appropriate actions to prevent a reoccurrence. All that said, we do appreciate you having selected Windsong and hope you might favour us with a return visit so we can work on improving your opinion of us.

8/10 Good

Laura Lee

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Mar 14, 2024
Laura, thank you for this wonderful rating. It is always pleasant to see we have met our customer's expectations. We appreciate your business and hope to see you again when your travels bring you back to the Turks and Caicos Islands

10/10 Excellent

Roxanne

Stayed 3 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Apr 1, 2024
Roxanne, I are thrilled you had a great stay with us! We certainly appreciate your rating and look forward to having you back with us again in the future.

8/10 Good

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel with a great staff, the hotel bungalows where I stood were awesome not ocean view but the rooms were beautiful and very big .. I would definitely stay at this property again for the price compared to other hotels
Stayed 4 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Mar 11, 2024
Andrew, thank you for this wonderful review. We are glad you enjoyed your visit and had a delightful experience at our hotel. We have an incredible team, and we thank you for recognizing their service. I will enjoy sharing your compliments with them. We all look forward to your return visit.

10/10 Excellent

Beth Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the water sports
Stayed 4 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Mar 11, 2024
Beth, we are thrilled you had a great stay with us! We certainly appreciate your feedback and look forward to having you back with us again in the future.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was surrounded by beautiful plants. Very quiet and safe environment. Loved the pool and beach access.
Stayed 2 nights in Mar 2024
Response from Jimmy Molter ~ Managing Partner on Mar 9, 2024
Brian, thank you for taking the time to share these kind words with our future guests. I hope we will see you again when your travels bring you back to the Turks and Caicos Islands.

8/10 Good

Kenneth, Lowell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jimmy Molter ~ Managing Partner on Mar 8, 2024
Kenneth, thank you for this positive review. It is always pleasant to hear a guest had an enjoyable experience at Windsong. I hope you will consider us again when your travels bring you back to Grace Bay

10/10 Excellent

Jack, steamboat springs

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great reef access
Stayed 6 nights in Feb 2024
Response from Jimmy Molter ~ Managing Partner on Mar 3, 2024
Jack, thank you for the 5/5 review. I agree with your comments and believe Windsong is the closest hotel to the reef allowing our guests to go down and back to snorkel with ease.

10/10 Excellent

Francheska

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 days and 2 night. I honestly thought it was going to be a bigger property but we had an amazing time. The staff were so friendly and helpful and always had a smile on their faces. The pool are was clean and well kept. I did wish the hot tube was a bit bigger. We had to wait our turn cause it was getting crowded. The food and drinks were great. The beach was right ther omg so beautiful. They had chairs and beach beds available. The property is on grace bay beach and we walked down the beach and got too see other hotels and they have alot of water sports available . All in all great experience. Would definitely recommend
Stayed 2 nights in Feb 2024
Response from Jimmy Molter ~ Managing Partner on Feb 29, 2024
Francheska, we appreciate the time you've taken to share your comments with other travelers regarding your stay at Windsong. We are glad you enjoyed your visit and had a delightful experience at our hotel. We have an incredible team, and we thank you for recognizing their attentive service. I will enjoy sharing your compliments with them. We all look forward to your return visit when we will have an additional hot tub twice the size of the current..

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice and friendly and always making sure we were doing well. The property was very well kept and clean. I would def return!
Stayed 3 nights in Feb 2024
Response from Jimmy Molter ~ Managing Partner on Feb 27, 2024
Melanie, wow, thank you for sharing your stay with us. We are so happy to hear you had a wonderful experience at our property. I will be sure to pass along your kind words to our staff. We look forward to seeing you the next time you visit the Turks and Caicos Islands.

10/10 Excellent

Frank Anthony

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach and Reef were great
Stayed 5 nights in Feb 2024
Response from Jimmy Molter ~ Managing Partner on Feb 25, 2024
Frank, thank you for your fantastic rating of 5/5 for your stay here at Windsong. We're thrilled that you had such a wonderful experience with us. Your satisfaction is our ultimate goal, and we're grateful for your positive feedback. I thank you for your business and look forward to the opportunity of hosting you again

10/10 Excellent

Blerim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was so good so clean people very friendly. Love it
Stayed 4 nights in Feb 2024
Response from Jimmy Molter ~ Managing Partner on Feb 25, 2024
Blerim, we truly appreciate your kind words and are delighted that your experience at the Windsong Resort met your expectations. It's our commitment to provide top-notch service and luxurious facilities, and we're thrilled that we succeeded in creating a memorable stay for you. Thank you for choosing us, and we look forward to welcoming you back when your travels bring you to TCI.

4/10 Poor

ROEL

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Toilet wound not flush. Had to call 3-4 times to fix. Had to go to toilet by front desk to do number 1 and 2. They did however, try to make amends by giving a 100.00 resort credit but not worth it
Stayed 6 nights in Feb 2024
Response from Jimmy Molter ~ Managing Partner on Feb 23, 2024
Roel, I do apologize for the situation you encountered. Our maintenance department unbolted and removed the toilet upon your departure, found the source of the problem and finally corrected it once and for all.. All that said, I would like the opportunity to work on improving your opinion of us, so I hope you will consider Windsong on your next visit to the island.

8/10 Good

Carrie, Alexandria

Stayed 5 nights in Feb 2024
Response from Jimmy Molter ~ Managing Partner on Mar 20, 2024
Carrie, guests posting reviews is an important part of the hotel business today and we are grateful you took the time to share your rating. We appreciate your business and hope your travel plans bring you back to Grace Bay and the Windsong on the Reef in the near future.

10/10 Excellent

ROBERT W, mundelein

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Coral reef in front of property, Great snorkeling!
Stayed 7 nights in Feb 2024
Response from Jimmy Molter ~ Managing Partner on Feb 15, 2024
Robert, thank you so much for staying with us and providing us with this valuable feedback. We truly appreciate your business and hope to see you again when your travels bring you back to Grace Bay.

10/10 Excellent

Gary Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. The food was excellent
Stayed 7 nights in Feb 2024
Response from Jimmy Molter ~ Managing Partner on Feb 10, 2024
Gary, thanks for this great 5/5 rating and your positive feedback about our culinary component. The chef and I are working hard to update and expand our food offerings and it is very nice to hear our changes are having an impact.

10/10 Excellent

Fiory

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food, accommodation, & staff. The beach!!!!
Stayed 4 nights in Jan 2024
Response from Jimmy Molter ~ Managing Partner on Feb 9, 2024
Fiory, we truly appreciate your kind words and are delighted that your experience at the Windsong Resort met your expectations. Thank you for choosing us, and we look forward to welcoming you back in the future.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, relaxing place just steps off the beautiful ocean. Snorkeling right off our own beach. Lovely pool, super-clean apartments, and excellent service. Windsong is a wonderful experience!
Stayed 5 nights in Jan 2024
Response from Jimmy Molter ~ Managing Partner on Feb 8, 2024
Stephen, we appreciate the time you've taken to share your comments with other travelers regarding your stay at Windsong. We are glad you enjoyed your visit and had a delightful experience at our hotel. We have an incredible team, and we thank you for recognizing their attentive service. I will enjoy sharing your compliments with them. We all look forward to your return visit.

10/10 Excellent

Donald, Akron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wife and I were married at Windsong and loved it enough to return for our 10 year anniversary. Very helpful staff and super relaxing environment. Great place if you want to hop into multiple snorkeling sessions. Only thing I wish was better is the onsite food options. JoJos is just ok - definitely venture out every day for better experiences.
Stayed 8 nights in Dec 2023
Response from Jimmy Molter ~ Managing Partner on Feb 8, 2024
Donald, thank you for posting this review. It is such a pleasure to hear you returned for your 10 year anniversary. We are currently working on new menus to bring fresh options for our future guests. We appreciate your patronage will look forward to seeing you on your 20th.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this resort…. Not crowded, laid back, and so beautiful. I loved eating breakfast each day at the dunes overlooking the beach. The food was amazing. The room was also way bigger than I thought it would be. I will definitely be back. It was perfect! ❤️
Stayed 4 nights in Jan 2024
Response from Jimmy Molter ~ Managing Partner on Feb 3, 2024
Michelle, you warm my heart like the Caribbean sun. It is such a pleasure to read your review comments. I will share them with the Windsong team at the next staff meeting.

10/10 Excellent

Harmandeep Kaur, Delta

Stayed 4 nights in Jan 2024
Response from Jimmy Molter ~ Managing Partner on Mar 20, 2024
Harmandeep, thank you for taking the time to post this highest rated review. The entire team finds it so very rewarding to see one of our guests had a memorable stay. We appreciate your business and hope to see you again soon.

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, I would stay there again.
Stayed 6 nights in Jan 2024
Response from Jimmy Molter ~ Managing Partner on Jan 28, 2024
George, it is a pleasure to receive your five-star rating. I hope you will favor us with a return visit when your travels bring you back to the Turks and Caicos Islands.On behalf of the entire Windsong team, thank you for staying with us.

8/10 Good

Kidist

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it’s good
Stayed 3 nights in Jan 2024
Response from Jimmy Molter ~ Managing Partner on Jan 27, 2024
Kidist, thank you for posting this rating. Hopefully, we will have another opportunity to welcome you back again in the not-too-distant future

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely gorgeous. The best part is that the reef is right in front of the hotel and you can borrow snorkel equipment. The only positive is the dining options, aside from continental breakfast, were not great. Food was not quality and we didn't feel great when we ate it.
Stayed 4 nights in Jan 2024
Response from Jimmy Molter ~ Managing Partner on Jan 26, 2024
Monica, thank you for posting this great review. The chef and I are working on new menus for all the venues that will provide substantial variety and tasty options.We appreciate your business and look forward to seeing you again when your travels bring you back to Grace Bay.

6/10 Okay

Beth Lynn

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Property is out of the main area & the beach is very small. Staff is there but not really happy about it. Our room was clean but small. In order to get the restaurants & shops it is a taxi ride away & once in town not easy to get a taxi back. Took the bikes out & the lock broke & the staff was not very accommodating or concerned with what happened. Used the spa & they have to send someone from outside & the service was not great - there was no music & the shower was cold. The food service was the same at the 2 places on the property nothing fantastic & only one restaurant close within walking distance a taco place. It is not worth the money.
Stayed 3 nights in Jan 2024
Response from Jimmy Molter ~ Managing Partner on Jan 26, 2024
Beth, I am disappointed we did not perform to your expectations. I am concerned about your comment on room size as 90% of the resort is comprised of suite accommodations, so I looked back 6 months but was not able to see a booking under your name. We do enjoy having the islands newest restaurant, Marine Blue, as well as the Indigo, Drift and Somewhere Cafe and Beach Bar all within a 5 minutes walk. Our spa is managed by Spa Tropique, the number 1 rated spa operation on the island, but that said, I will personally look into your comments. Our Dune, beachside venue, and JoJos Cafe poolside do have the same menu for breakfast and lunch but provide substantially different dinner menus. The menus at both venues are currently under revision to provide even more distinct offerings. I do hope you will favor us with a return visit so we can have the opportunity to work on improving your opinion of us.

10/10 Excellent

isadora Matta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel grounds are beautiful. The day beds are comfy and the towels are changed daily. The staff is friendly and accommodating. Omar was very attentive to us by the pool and beach taking our orders for drinks/ foods. The rooms are spacious, beds are comfy and bathrooms are extra clean. The receiptionists are always eager to help with a smile and to be of any assistance. Our room was upgraded halfway through the vacation which was a very pleasant surprise. As Expedia VIP members, we were upgraded to ocean front suite. Those rooms are breathtaking and feel like an apartment. Everyone at the hotel was kind and happy to help. We will definitely be returning to the Windsong.
Stayed 5 nights in Jan 2024
Response from Jimmy Molter ~ Managing Partner on Jan 26, 2024
Isadora, thank you for that wonderful review. I will be sharing it with the staff, especially Omar. They are so uplifted when guests call out their service. I hope to see you again when your travels bring you back to the Turks and Caicos Islands.

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Jimmy Molter ~ Managing Partner on Feb 10, 2024
Robert, I am thrilled you had a great stay with us and certainly appreciate this posted rating. We look forward to having you back with us again when you return to Grace Bay.

10/10 Excellent

Jerome

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to the ocean super short distance from the bar plus the pool hot tub hotel has excellent cooks and service , bbq grill access
Stayed 7 nights in Jan 2024
Response from Jimmy Molter ~ Managing Partner on Jan 20, 2024
Jerome, It was very refreshing to read your review, thank you for posting. When your travels bring you back to the Turks and Caicos, i hope you will select Windsong for your home base.

8/10 Good

William

Stayed 5 nights in Jan 2024
Response from Jimmy Molter ~ Managing Partner on Jan 18, 2024
William, thank you for taking the time to post this review. We are very glad to know that we have created a comfortable environment for you to stay with us and we are hoping that you stay with us again when your travels bring you back to the Turks and Caicos Islands.

10/10 Excellent

charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2024
Response from Jimmy Molter ~ Managing Partner on Jan 14, 2024
Charles, warm greetings from Turks and Caicos. On behalf of everyone here at the Windsong Resort, I want to thank you for choosing us for your vacation and your positive rating is much appreciated. We hope you will favour us with a return visit when your travels bring you back to the Turks and Caicos Islands.

10/10 Excellent

Veronique

Stayed 5 nights in Jan 2024
Response from Jimmy Molter ~ Managing Partner on Feb 1, 2024
Veronique, what a pleasure to receive your five-star rating. Thank you for selecting the Windsong Resort.