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Reviews of Heritage Inn & Suites

2 out of 5
Heritage Inn & Suites
801 Highway 278 W, Amory, MS

Reviews

7.4

Good

Rating 10 - Excellent. 39 out of 162 reviews" "
Rating 8 - Good. 59 out of 162 reviews" "
Rating 6 - Okay. 34 out of 162 reviews" "
Rating 4 - Poor. 21 out of 162 reviews" "
Rating 2 - Terrible. 9 out of 162 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Liked: Staff & service
Looked 4star from street-- 3 star at lobby -- 2.5 star in room. Clean. Functional. Kind and helpful staff. Good price. Would stay again.
Stayed 8 nights in Mar 2024
Response from Crystal, Hotel Clerk on Mar 20, 2024
Thanks for choosing to stay with us! We look forward to seeing you again hopefully!

8/10 Good

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very nice! The only complaint and I will write it off to it being a slow weekend for New Years Eve with family. The coffee was terrible. We couldn’t drink it at all! But would definitely give it another try when we are in town!
Stayed 1 night in Dec 2023
Response from Hotel Clerk on Feb 10, 2024
Thank you for chosing to stay with us, we hope to see you again! Any & all feedback you have is greatly appreciated!

8/10 Good

Carlos

Stayed 1 night in Jan 2024
Response from Hotel Clerk on Feb 10, 2024
Thank you for chosing to stay with us,any other feedback you have is greatly appreciated!

4/10 Poor

Tena

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Clerk on Jan 6, 2024
Hi Tena, we would like to thank you for choosing to stay with us here at the Heriatge Inn & Suites, If you have any feedback for us to improve upon it would be greatly appreciated!

6/10 Okay

Charles

Travelled with partner
Disliked: Amenities
No breakfast .
Stayed 3 nights in Dec 2023
Response from Hotel Management on Jan 6, 2024
Hi Charles, we do apologize if you missed breakfast, it is from 6:30am to 9:30am everyday. If you have any other feedback it would be greatly appreciated! Thanks so much for choosing to stay with us & we hope to see you again!

6/10 Okay

Bobbie

Liked: Cleanliness, property conditions & facilities, room comfort
The room was clean i was really impressed bathroom
Stayed 3 nights in Dec 2023
Response from Hotel Staff on Dec 24, 2023
Hi Bobbie,thanks for choosing to stay with us! Any suggestions/feedback from your stay would be great!

6/10 Okay

Kevin

Stayed 1 night in Dec 2023
Response from Hotel Clerk on Feb 10, 2024
Thank you for your response.Any feedback is greatly appreciated.

4/10 Poor

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Hotel Staff on Dec 24, 2023
Thanks for choosing to stay with us! Sorry you were not happy with our services,any suggestions/feedback from your stay would be great!

8/10 Good

Urias

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Staff on Dec 24, 2023
Thanks for choosing to stay with us! Any suggestions/feedback from your stay would be great!

6/10 Okay

Roy

Travelled with family
Liked: Staff & service
Average
Stayed 4 nights in Nov 2023
Response from Hotel Staff on Nov 11, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was great
Stayed 2 nights in Nov 2023
Response from Hotel Staff on Nov 6, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 7 nights in Oct 2023
Response from Hotel Staff on Oct 28, 2023
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Pamela

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Hotel Staff on Oct 13, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Play to stay with NO PERKS
Beds were comfortable. Bathroom was smaller than most walk in closets. Breakfast was a JOKE. Bowl of cereal and orange juice. There was a loaf of bread for toast and THAT WAS IT. Over all not bad. And I guess you can say it did have BREAKFAST. Weak showing though
Stayed 1 night in Sep 2023
Response from Hotel Staff on Oct 7, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kevin

Stayed 1 night in Sep 2023
Response from Hotel Staff on Oct 21, 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

David

Business traveller
Liked: Staff & service
A little noisy. Lots of people seemingly live in the hotel and congregate just outside the front door of the hotel.
Stayed 1 night in Aug 2023
Response from Hotel Staff on Aug 21, 2023
We are sorry for any inconvenice. However, the reason why there are lots of people is because they are displaced due to the March tornado that our area had. We appericate your business and we hope that you have a blessed day.

2/10 Terrible

Anita

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst place ever!
First, the bathroom door was locked from the inside; the toilet had not been cleaned; the toilet was stopped up; I had to get a plunger; tried to shower but the tub was stopped up too. The carpet was filthy. We left as I could not stay there. I turned in the keys and didn’t ask for a refund. What a waste of money and time. I was in town to receive an award posthumously for my father.
Stayed 1 night in Jul 2023
Response from Jennifer, Hotel Clerk on Jul 5, 2023
Thank you for your feedback. We will be addressing your concerns. Have a blessed day!

4/10 Poor

Melissa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The toilet had urine in and on it.
Stayed 2 nights in Jun 2023
Response from Hotel Staff on Jun 25, 2023
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Lici

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a decent hotel with friendly staff.
Stayed 1 night in May 2023
Response from Hotel Staff on Jun 3, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of rural MS. Was better than expected
Stayed 1 night in Apr 2023
Response from Hotel Staff on May 23, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Tyneisha

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fine staff was sweet and patient it was just far from a store or any convenient store. Thanks for everything it was a great stay and the beds were amazing.
Stayed 1 night in Mar 2023
Response from Hotel Staff on Apr 5, 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Janice

Stayed 2 nights in Feb 2023
Response from Hotel Staff on Mar 4, 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Ann

Business traveller
Disliked: Staff & service, amenities
They claimed to have breakfast. Both mornings there was nothing set up and the coffee was last nights
Stayed 2 nights in Feb 2023
Response from Hotel Staff on Feb 13, 2023
Thank you for your feedback. We will be addressing your concerns.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Hotel Staff on Mar 9, 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hotel Staff on Jan 11, 2023
Thank you for your feedback. So glad that you enjoyed your stay with us. We look forward to your next visit.

8/10 Good

Elane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Hotel Staff on Nov 26, 2022
Thank you for your review. We look forward to you visiting with us again!

6/10 Okay

Ruth

Liked: Cleanliness, staff & service
No wash cloths or hand towels in our room the first day, alth
Stayed 1 night in Nov 2022
Response from Hotel Staff on Nov 19, 2022
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some meh stuff but would recommend
Had a great stay overall. The breakfast was okay, standard hotel stuff.Unfortunately the dispenser for the apple juice and OJ was not working so it was hot. And there was no butter even with bread and waffles being available. The hotel kinda seemed like they got all the furniture and stuff at a sale from a hotel 20+ years ago that closed down. But more importantly the staff were very friendly and personable all around. No one disturbed us during our stay. If we needed anything it was readily available. I would stay again in a heartbeat. I was comfortable and felt perfectly safe and fine.
Stayed 3 nights in Oct 2022
Response from Hotel Staff on Oct 18, 2022
Thank you for your feedback. We are changing a lot with our breakfast, under new owner and management. Sorry for any inconvenience. We are addressing your considers. We appreciate your business.

6/10 Okay

harriett

Travelled with family
Disliked: Room comfort
In need of remodeling
The beds were not comfortable at all only 2 breakfast options waffles or cereal oh and they had yogurt and they didn’t service our room at all
Stayed 2 nights in Oct 2022
Response from Hotel Staff on Oct 18, 2022
Thank you for your feedback. We will be addressing your concerns.

4/10 Poor

Maureen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in, very rude treatment. I did get the name of the woman at the desk. (Bessie) After staying one night, we saw cockroaches in the room. I was moved to another room down a different hallway. I was told that the wing I was initially at, is reserved for construction workers and other customers aren't put there. I was moved to another room, and the air conditioner didn't work. So, I was moved to a third room. The only person kind to me during the entire stay was Brittany. I'm not sure if an exterminator ever goes through the inside of the Heritage Inn as you could clearly see bugs in rooms. Rooms were very dirty. Very disappointed in the lack of a welcome.
Stayed 3 nights in Sep 2022
Response from Management on Oct 5, 2022
We're sorry for any inconvenience. We appreciate your feedback. We will be addressing your concerns.

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service received by staff
Stayed 2 nights in Sep 2022
Response from Hotel Staff on Oct 4, 2022
We appreciate your feedback. Thank you for your business.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Hotel Staff on Sep 22, 2022
We appreciate your feedback! Thank you for your business!

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Hotel Staff on Sep 15, 2022
We appreciate your feedback! Thank you for your business!

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2022
Response from Management on Sep 12, 2022
We are so happy that you enjoyed your stay, and we look forward to your next visit. Thank You

2/10 Terrible

Donna

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A/C units on exterior are badly rusted and the bricks around them are falling out. Took 5-6 minutes for staff to respond to the bell at the front desk. Mattresses are obviously cheap and extremely uncomfortable.
Stayed 2 nights in Aug 2022
Response from Manager on Aug 22, 2022
Good evening, we apologize that your stay was less than enjoyable. It is our aim to make our guests as comfortable as possible. We will take into consideration the nature of your complaint. Thank You

4/10 Poor

Audriana

Disliked: Staff & service
Front desk charged me extra for upgrading my room which was $16.00 plus the room free! And I’m a god member
Stayed 1 night in Aug 2022
Response from Manager on Aug 15, 2022
Good morning, all upgrades are subject to an extra charge. Thank you for staying with us. Have a great day!

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The people were that worked there that we encountered were friendly and polite. The room however was not what we expected. We killed numerous roaches that came out behind a mirror on wall .
Stayed 4 nights in Aug 2022
Response from Management on Aug 12, 2022
Thank you for your review. The matter at hand has been addressed and handled. Thank You

4/10 Poor

Roger

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Declining
I have stayed here several times over the years . It has declined . No iron or board. Above the shower tub you could see clearly the Sheetrock tape. I was there to speak at a Funeral and it was at 2:00pm. I asked for leniency to stay until 1:00pm. (There were hardly any other customers). I was told I could stay until noon and then I could wait in the lobby. So I did. Overall just not the professional atmosphere I have experienced in the past. Just because you asked.
Stayed 2 nights in Aug 2022
Response from Jennifer on Aug 8, 2022
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

Rick

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2022
Response from Management on Aug 5, 2022
Thank you for your feedback. We look forward to you visiting with us again!

6/10 Okay

Cindy

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Everything was fine except the ice machine was broken. This was very inconvenient for us.
Stayed 4 nights in Jul 2022
Response from Hotel Staff on Aug 1, 2022
Thanks for staying with us! We are working as hard as we can on getting the issue handled. We appreciate your feedback! We apologize for the inconvenience.

8/10 Good

martis

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Hotel stay
The sroom was basic and price friendly..the room did not have usb port charging stations. No irons in room had to get from front desk....staff was friendly...overall it was not bad..perfect location right next to a great golf course...River Birch Golf Course.
Stayed 1 night in Jul 2022
Response from Hotel Staff on Jul 25, 2022
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was very disappointed in my stay. I had to change rooms. When changed rooms there we ants in room had to keep sprayed. The complementary breakfast was very limited. I had to keep asking for bath towels and was clothes. The worst of all is it was tan down it use to be beautiful. I doubt I would stay again.
Stayed 4 nights in Jul 2022
Response from Bessie on Jul 14, 2022
We will address the issues. We thank you for your feedback.

2/10 Terrible

Steve

Stayed 1 night in Jun 2022

6/10 Okay

Cornell

Travelled with family
Liked: Staff & service
Well it started off wrong because I was under the impression all the rooms were smoke free and they are not! So they gave me 2 smoking rooms but they did accommodate us with non-smoking and a free room. My other issue was both ice machines was broke it was right.
Stayed 2 nights in May 2022
Response from Jennifer, Desk Clerk on Jun 11, 2022
Thank you for your feedback. We will be addressing your concerns. We appreciate your business.

4/10 Poor

Gregory

Disliked: Cleanliness, amenities, property conditions & facilities
Run down, dilapidated.
Stayed 2 nights in May 2022
Response from Manager on May 11, 2022
Thank you for your feedback. We will be addressing your concerns.

8/10 Good

Bessie

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice distance to travel to golf course - safe
Stayed 3 nights in Apr 2022
Response from Manager on May 5, 2022
Thank you for your feedback. We look forward to you visiting us again!

4/10 Poor

Jeff

Business traveller
Disliked: Staff & service, property conditions & facilities
We had two rooms with two queen beds and there were only two towels and two washcloths per room! The towels weren’t replaced either night and the rooms were not cleaned after the first night. I wanted to pay cash for the rooms but the desk clerk said they only accept 20’s for cash payment. The total was $375 and I had $400 and they would not take it.
Stayed 2 nights in May 2022
Response from Manager on May 4, 2022
Good morning, I'm sorry that your stay was less than favorable. I'm not sure if it was, but our housekeepers will not enter your room if the do not disturb is out. You can always get towels from the front desk. We do not keep large sums of cash on site, which is why we don't take anything larger than a 20. Again, I apologize for any inconvenience that this may have caused. We hope that we can accommodate your lodging again. Thanks

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and close to work location.
Stayed 1 night in Jan 2022
Response from Manager on Jan 18, 2022
We are glad that you enjoyed your stay here and look forward to seeing you again! Have a blessed day!

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place with great staff
What a wonderful experience! Every single staff member was overly friendly and wonderful! We were on the end of the our trip and just wanted to order in pizza. I called to see if there were delivery options. When we arrived, the front desk clerk had all the delivery menus with our check-in paperwork. It was so perfect! Our room was large with a firm bed, and we rested and watched TV in peace. Everything was very clean! Again, the staff was above and beyond helpful and friendly.
Stayed 1 night in Jan 2022
Response from Manager on Jan 7, 2022
We appreciate your feedback and so thankful that you enjoyed your stay. We look forward to serving you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice place off the beaten path
The staff was so friendly and sweet. The shower had great water pressure. Breakfast was good. The floors were a little dirty in the room, but nothing drastic.
Stayed 1 night in Dec 2021
Response from Front Desk on Jan 4, 2022
Thanks for staying with us. We appreciate your feedback!