Aerial view

Reviews of La Zebra Colibri Boutique Hotels

4.5 out of 5
La Zebra Colibri Boutique Hotels
Carretera Tulum a Boca Paila Km 8.2, Ejido Pino Suarez, Tulum, QROO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 257 out of 319 reviews" "
Rating 8 - Good. 44 out of 319 reviews" "
Rating 6 - Okay. 9 out of 319 reviews" "
Rating 4 - Poor. 4 out of 319 reviews" "
Rating 2 - Terrible. 5 out of 319 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Dorje

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Aquelah, Chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property, right on the water and with great restaurants. We will definitely stay at la zebra again!
Stayed 2 nights in Feb 2024
Response from General Manager on Mar 3, 2024
Dear Aquelah,Thank you for your kind words! We're delighted to hear that you enjoyed your stay at La Zebra and that you found our property beautiful, with great restaurants and a prime location right on the water. We look forward to welcoming you back for another memorable experience in the future. Laura Avila & Zebra Family

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff, attentive and helpful. Great location
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 28, 2024
Dear Ivana,We're delighted to hear that you had a positive experience with our staff and found them to be attentive and helpful. It's also wonderful to know that you enjoyed our hotel's great location. We appreciate your kind words and hope to have the pleasure of welcoming you back in the future!Saludos,Laura Avila & Team

8/10 Good

Yara

Liked: Staff & service, amenities, property conditions & facilities
The hotel was nice, the pool a little hidden, room was very comfortable, the beach this time of year was perfect but I was very disappointed with Tulum itself. I travel a lot all over the world and never have I spent so much on food and drinks...ridiculous. Tulum also has one road which is filled with pot holes and the only way to get to restaurants for pedestrians and cars, Tulum is definitely way over rated and way overpriced, Never again, it is like being robbed with a smile. No thank you.
Stayed 4 nights in Jan 2024
Response from General Manager on Jan 28, 2024
Dear Yara,We're glad to hear that you found aspects of our hotel enjoyable, such as the comfortable room and the perfect beach. However, we're sorry to hear that your experience in Tulum itself did not meet your expectations. If you ever decide to give Tulum another chance in the future, we hope to have the opportunity to welcome you back and provide a more positive experience.Laura Avila & Zeebra Team

6/10 Okay

Naghmeh

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Naghmeh,Thank you for taking the time to share your feedback with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations.Warm regards,Laura Avila & Zebra's Team

10/10 Excellent

Chanda

Liked: Cleanliness, amenities
Wonderful and clean
Response from General Manager on Mar 3, 2024
Dear Chanda,We're thrilled to hear that you found your experience wonderful and that you appreciated the cleanliness of our property. Providing a clean and comfortable environment for our guests is one of our top priorities. Thank you for choosing to stay with us, and we hope to welcome you back again in the future! Laura Avila & Zebra Family

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Weather, views, friendly Couldn’t be more happy with everything on this hotel!
Stayed 3 nights in Nov 2023
Response from General Manager on Dec 20, 2023
Dear Guest,Thank you for your positive feedback! We're thrilled to hear that you couldn't be happier with everything at our hotel, from the weather to the views and the friendly service. It's wonderful to know that your experience with us was enjoyable. We look forward to welcoming you back in the future!Best regards,Laura Avila & Zebra Team

10/10 Excellent

Mimi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located in the sweet spot on the main strip in Tulum where it is quiet enough on the beach side that you don't hear too much loud noises yet it is walkable to all the main attractions, restaurants, and shopping. The staff was very accommodating and it is simply just a haven tucked in Tulum. We did the complimentary Mezcal tasting by the beachfront. Our room was amazing...a stone throw to the beach which also came with a private cabana that we can use any time during our stay. Overall this hotel is great for relaxing and enjoying the ocean view. 5 STARS!
Stayed 1 night in Oct 2023
Response from General Manager on Nov 12, 2023
Dear Mimi,Thank you for taking the time to share your positive feedback about your stay at our property. We're delighted to hear that you found our location ideal, offering a balance between tranquility and accessibility to Tulum's main attractions.It's wonderful that you enjoyed the Mezcal tasting and that your room, with its private cabana and proximity to the beach, contributed to a relaxing and enjoyable experience. Your kind words and the 5-star rating mean a lot to us.We appreciate your recommendation, and we look forward to the pleasure of welcoming you back for another fantastic stay. Laura Avila & Zebra Family

10/10 Excellent

Sabina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on Nov 12, 2023
Qujerida Sabina,Muchas gracias por tu amable valoración, esperamos verte muy pronto de regreso por una experiencia más en La Zebra.

10/10 Excellent

Haim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the service is amazing food grate location amazing the only thing the maintenance employee laud in early morning 7 AM the should started at list 9am
Stayed 4 nights in Sep 2023
Response from General Manager on Oct 4, 2023
Dear Haim,Thank you for choosing La Zebra and for taking the time to share your feedback with us. We're delighted to hear that you had an amazing experience with our service and enjoyed our food and location.We apologize for any inconvenience caused by maintenance work being carried out early in the morning. We understand the importance of a peaceful environment for our guests, and we'll certainly take your feedback into consideration to ensure that such activities are scheduled at more guest-friendly hours in the future.Your comfort is important to us, and we appreciate your understanding in this matter. If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We look forward to welcoming you back soon.Warm regards,Laura Avila

4/10 Poor

Nur

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The service is really bad for a small luxury hotel, you have to go to order, they don't come back to pick up your glasses or plates. The staff is not helpful at all, anything you may ask or request is a NO for an answer. The rooms are nice but be aware of the bad service.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 5, 2023
Dear Nur,Thank you for choosing to stay with us at La Zebra, and for taking the time to provide feedback about your experience. We genuinely appreciate your comments, as they help us identify areas where we can improve.We are truly sorry to hear that your experience did not meet your expectations, especially in terms of our service. Providing exceptional service is a top priority for us, and we apologize for falling short during your stay. Your feedback will be shared with our team so that we can address these issues and provide the high level of service that our guests deserve.We understand how important attentive and helpful staff are in creating a positive guest experience, and we will take immediate steps to address these concerns to ensure they are not repeated in the future.However, we regret not receiving direct feedback while you were still here at the property. We would have done our utmost to improve your experience."Sincerely,Laura Avila

10/10 Excellent

Vilena, new york

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From checking in to checking out, everything was perfect! Front desk is extremely nice and helpful. Our room was beyond amazing! We had a plunge pool ocean view room, which is literally on the water. We did not even need flip flops to walk around. You walk out of the patio and step into the ocean. Room was very big, everything is eco friendly. Loved it!
Stayed 3 nights in Sep 2023
Response from General Manager on Sep 8, 2023
Dear Vilena,It sounds like you had an absolutely perfect stay at La Zebra! A plunge pool ocean view room right on the water does sound like a dream. It's great to hear that the front desk staff was helpful and that you enjoyed the eco-friendly aspects of the room. Thank you for sharing your wonderful experience, and we hope to welcome you back for another perfect stay in the future!Laura Avila & Zebra Family

10/10 Excellent

Jose S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Boutique Hotel
Incredible experience from the staff in the parking, to the check-in attention and all individuals we interacted with (e.g. - bar, restaurant, room service etc.). This is a great hotel that provides a superb experience to guests. Will be coming back...
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Dear José,Thank you for sharing your incredible experience at La Zebra in Tulum! It's wonderful to hear that the staff, from parking attendants to those in various services, provided you with exceptional attention and service. Knowing that you had a superb experience is truly gratifying.We're delighted to know you plan on coming back, and we look forward to welcoming you for another memorable stay. Laura Avila & Zebtra Family

10/10 Excellent

Oscar

Stayed 2 nights in Aug 2023
Response from General Manager on Oct 5, 2023
Estimado Oscar,Muchas gracias por tu amable evaluación, esperamos recibirte nuevamente en tu proxima visita a Tulum.Saludos cordiales,Laura Avila & Equipo

10/10 Excellent

Avo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big rooms friendly staff great location in the center of Tulum wll come back
Stayed 1 night in Aug 2023
Response from General Manager on Aug 25, 2023
Dear Avo,"We're glad to hear you enjoyed your stay! Thank you for your positive feedback about our spacious rooms, friendly staff, and central location in Tulum. We look forward to welcoming you back in the future!"Laura Avila & Team

6/10 Okay

Jorge Luis, Laredo

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
the place being on the beach was beautifu, but for a high end hotel it is short on amenities.
Stayed 5 nights in Jul 2023
Response from Laura Avila on Aug 15, 2023
Dear Jorge,We appreciate your feedback and we're glad you enjoyed the beautiful beachfront location of our hotel. We're sorry if you found the amenities to be lacking in comparison to your expectations. We continually strive to improve our services and offerings, so your input is valuable to us. If you have any specific suggestions on how we can enhance our amenities, please feel free to share. We hope you still had a pleasant stay overall and thank you for choosing our hotel for your visit.

10/10 Excellent

Sergio Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to take the family. Made my wife and child feel comfortable the whole time, we were definitely pampered.
Stayed 5 nights in Jul 2023
Response from Laura Avila on Aug 15, 2023
Dear Sergio,We're thrilled to hear that you had a beautiful experience with your family at our place. Creating a comfortable and pampering environment for our guests is one of our top priorities. We hope you made unforgettable memories during your stay. If you ever decide to return, we'll be more than happy to welcome you back for another wonderful time.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Jul 2023
Response from Laura Avila on Aug 15, 2023
Dear Richard,Thank you for sharing your feedback! We're delighted to hear that you had a great stay with us. If you have any specific highlights or aspects you enjoyed, feel free to let us know. We hope to welcome you back in the future for another wonderful experience.

8/10 Good

Angeline, Valencia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and love their services. Staff very friendly. I just wished they honored my benefits as a platinum member. I wasn’t offered a room upgrade since they said I’m a gold member / VIP only and need to be premium VIP or platinum.. i showed them the app that says I’m platinum and still didn’t offered or look for an availability of room upgrade.
Stayed 1 night in Jul 2023
Response from Laura Avila on Aug 15, 2023
We appreciate your feedback regarding your stay at our hotel. We apologize for any confusion or inconvenience you experienced with regards to your benefits as a platinum member. Your feedback is important to us, and we will take it into consideration as we strive to enhance our services. We apologize for any misunderstanding and assure you that we will work to ensure a better experience for our valued guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

Jeremy Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Best experience in Tulum. Best staff, atmosphere, food, and music. Highly recommended!
Stayed 4 nights in Jul 2023
Response from General Manager on Jul 27, 2023
Dear Jeremy,We are thrilled to hear that you had the best experience at La Zebra in Tulum! Providing exceptional service, creating a great atmosphere, serving delicious food, and setting the right mood with music are all essential elements of our commitment to ensuring our guests have a fantastic time. Thank you for your high recommendation, and we can't wait to welcome you back for another memorable stay!Laura Avila & Zebra Family

10/10 Excellent

Marney

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful location, hotel and food. Perfect spot for kids without compromising an enjoyable experience for the adults
Stayed 6 nights in Jul 2023
Response from General Manager on Jul 27, 2023
Dear Marney,We are delighted to hear that you had a wonderful experience at La Zebra! It's fantastic to know that you enjoyed the location, hotel amenities, and the delicious food we offer. We take pride in creating a perfect environment for both kids and adults, ensuring that everyone has a fantastic and enjoyable stay. Thank you for choosing La Zebra, and we hope to welcome you and your family back soon for another memorable experience!Laura Avila & Team

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on Jul 18, 2023
Dear valued Frank,We appreciate your feedback, and we're thrilled to learn that you had a wonderful experience at our hotel. We look forward to welcoming you back soon for another memorable stay! Thank you!Laura Avila & Team

10/10 Excellent

Rodolfovan, Mission Viejo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view and awesome amenities. Staff makes sure you’re well taken care of.
Stayed 1 night in Jun 2023
Response from General Manager on Jul 18, 2023
Dear Rodolfo,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the beautiful view and awesome amenities during your stay at La Zebra. Our team takes great pride in ensuring our guests are well taken care of, and it's wonderful to know that we could provide you with a memorable experience.We can't wait to welcome you back and continue providing you with exceptional service.Laura Avila & Team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family get-a-way. Staff was very friendly and great location. Food at the hotel was great but the location is also very close to a variety of other choices that are amazing as well.
Stayed 8 nights in Jun 2023
Response from General Manager on Jun 27, 2023
Dear Guest,We're glad to hear that you had a wonderful family getaway at our hotel! Thank you for your kind words about our friendly staff and great location. We take pride in providing excellent service and ensuring our guests have a memorable experience.We're delighted to hear that you enjoyed the food at our hotel. We strive to offer delicious dining options that cater to different tastes. Additionally, we're pleased to know that our location provided you with easy access to other amazing dining choices nearby.Thank you for choosing our hotel for your family vacation. We hope to welcome you back in the future for another enjoyable stay.Laura Avila & Team

10/10 Excellent

Sahar

Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent property to stay in. I don’t know why it’s not 5 stars but it felt like it was. Very happy we stayed here!
Stayed 1 night in Jun 2023
Response from General Manager on Jun 26, 2023
Dear Sahar,Thank you for your wonderful review of your stay at our property. We are thrilled to hear that you had an excellent experience and that it felt like a 5-star stay.We strive to provide our guests with exceptional service and a memorable experience, and we are delighted that we were able to meet and exceed your expectations. Your satisfaction is our top priority, and we are thrilled to know that you were very happy with your decision to stay with us.Thank you for choosing our property for your accommodations, and we look forward to welcoming you back for another exceptional stay in the future.Laura Avila & Team

10/10 Excellent

Dana A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
private beach bed and service was amazing.
Stayed 4 nights in Jun 2023
Response from General Manager on Jun 26, 2023
Dear Diana,Thank you for your kind feedback! We're thrilled to hear that you had an amazing experience with our private beach bed and service. We appreciate your support and hope to welcome you back soon.Laura Avila & Team

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
This place was an outstanding stay! The service was great and the location is better! Wow!
Stayed 4 nights in Jun 2023
Response from General Manager on Jun 26, 2023
Dear Mitchell,Thank you for your fantastic review of your stay at La Zebra. We are thrilled to hear that your experience with us was outstanding.We pride ourselves on providing exceptional service, and we are delighted to know that our team exceeded your expectations. We strive to create memorable experiences for our guests, and it's wonderful to hear that you received great service throughout your stay.As for our location, we agree that it is truly remarkable. We are privileged to be situated in such a beautiful and vibrant area. The combination of our stunning surroundings and our dedicated team ensures that our guests have a truly remarkable experience.Thank you once again for your kind words. It was a pleasure having you as our guest, and we look forward to welcoming you back for another exceptional stay in the future.Best regards,Laura Avila & Team

10/10 Excellent

Gabby

Stayed 2 nights in Jun 2023
Response from General Manager on Jul 18, 2023
Dear Gabby,Thank you for choosing La Zebra.We hope to welcome you back for many more wonderful stays in the future. Warm regards,Laura Avila & Team

10/10 Excellent

Moh

Stayed 3 nights in Jun 2023
Response from General Manager on Jul 18, 2023
Dear Moh,Thank you for your evaluation. We are delighted to hear that you had a positive experience at our beloved hotel. We look forward to welcoming you back soon.Laura Avila & Team

10/10 Excellent

Brian

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from General Manager on Jul 18, 2023
Dear Brian,Thank you for your evaluation. We are delighted to hear that you had a positive experience at La Zebra. We look forward to welcoming you back soon,Laura Avila & Team

10/10 Excellent

DANIEL, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property and very welcoming
Stayed 2 nights in Jun 2023
Response from General Manager on Jun 6, 2023
Dear Daniel,Thank you for your kind words! We take great pride in our beautiful property and strive to create a warm and welcoming atmosphere for all our guests. We're delighted that you enjoyed your experience with us. We look forward to welcoming you back in the future!Laura Avila & Team

10/10 Excellent

Lidia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this property very much! I will definitely return again! Had an amazing time there, staff was great, friendly and very welcoming! I will definitely recommend it!
Stayed 3 nights in May 2023
Response from General Manager on Jun 5, 2023
Dear Linda,Thank you for your wonderful feedback! We're thrilled to hear that you loved your stay at our property. We can't wait to welcome you back again in the future. Our staff is dedicated to providing excellent service and creating a warm and welcoming atmosphere for our guests. Thank you for recommending us! We look forward to your next visit.Laura Avila & Team

10/10 Excellent

Vanessa, Perris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!! Would go back again! Staff is very helpful and friendly, locations is great!
Stayed 1 night in May 2023
Response from General Manager on May 22, 2023
Dear Vanessa,Thank you very much for your evaluation and review. We are glad to know the team took such good care of you.We will gladly host you back,Laura Avila & Team

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location-quiet late at night/early morning so we slept well. Walking distance to tons of shops, restaurants, bars & beach clubs. Loved being right on the beach! Property was clean and very well maintained. Staff was friendly and attentive. Beds were super comfortable and great air conditioning. Good and drinks were all fresh and delicious. The hotel had so much character. Highly recommend!
Stayed 3 nights in Apr 2023
Response from General Manager on May 5, 2023
Dear Regina,We really appreciate that you took the time to write this review. We are glad that you enjoyed your time with us! We are so happy to read that your stay reached your expectations and that you had enjoy our facilities and the warm service of the Team that much!We hope to welcome you back soon!Laura Avila & Team

10/10 Excellent

Devin

Stayed 5 nights in Apr 2023
Response from General Manager on Apr 30, 2023
Dear Devin,Thank you for your valoration, we hope to see you back soon!Laura Avila & Team

10/10 Excellent

Yahima

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from General Manager on May 22, 2023
Dear Yahima,Thank you very much for your evaluation, we are glad you had such a good experience with us at La Zebra.We hope to see you back soon,Laura Avila & Team

10/10 Excellent

Luis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Paradise!! Absolutely love this place. This was our second stay and it just gets better every time. Great for families with small children and those looking to relax. The staff is the best!!!!!
Stayed 4 nights in Apr 2023
Response from General Manager on Apr 26, 2023
Dear Luis,Thank you very much for your incredible comments, it is very gratifying to read through the experiences of our guests and see the result of our work in such a beautiful and positive way.Muchas gracias!Laura Avila & Team

10/10 Excellent

Heather R, LENEXA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful property, dining was delicious, staff was friendly and attentive. It was a safe location with security.
Stayed 5 nights in Mar 2023
Response from General Manager on Mar 16, 2023
Dear Heather,Thank you for her kind comments, we are very happy that you enjoyed the beauty of our property, as well as our delicious food and the friendly service of the Team. We appreciate your feedback on security, we do our best to provide a safe environment for our Guest and Team.We hope to see you back soon!Laura Avila & Team

10/10 Excellent

Luci

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Love this property. The staff, the location, the beach! It’s a sliver of paradise in Tulum. Prefer this area to Riveria Maya due to the little town in the beach area. You can walk to restaurants and shops. The staff at the hotel is very responsive and they work hard to ensure your needs are met. After several Long Beach walks, this property seem well kept compared to others along the Tulum beach strip. It’s also a bit quieter than some of the other properties meant more more the 20-30 something singles.
Stayed 4 nights in Mar 2023
Response from General Manager on Mar 8, 2023
Dear Guest,Thank you very much for writing this very special comment. It is a pleasure for all of us that you enjoyed your stay at La Zebra and that it was such a memorable experience.We look forward to seeing you and your friends again at La Zebra,Sincerely,Laura Avila & Team

10/10 Excellent

anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a 10/10 all around. Each villa has a beautiful view which is nice. The restaurant on-site was actually some of the best food we had in Tulum. The best Barbacoa without a doubt that we’ve had anywhere.
Stayed 3 nights in Mar 2023
Response from General Manager on Mar 8, 2023
Dear Guest,Thank you for taking the time for the evaluation and comments.Thank you for recommending us. We really hope we can host you again soon.Best,Laura Avila & Team

10/10 Excellent

ANGEL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the property is great and the staff goes beyond your needs to make sure your stay is relaxing and pleasurable. The food was delicious and for what we were told its locally sourced. My kids loved the pool and games around the area, will definitely stay here again.
Stayed 1 night in Feb 2023
Response from General Manager on Mar 3, 2023
Dear Angel,Thank you for your amazing comments about your stay at La Zebra, we hope to see you and your family back soon!Saludos from the Team,Laura Avila

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I had the most amazing trip to Tulum staying at La Zebra! The staff was friendly and attentive, especially Matt! Whenever we needed something at the restaurant/beach he noticed and made sure we were taken care of! The hotel was gorgeous and the rooms were quite big. We loved hanging out at the beach cabanas and the food was delicious! The location was also amazing! We could walk everywhere and so many good restaurants were nearby. The concierge helped us find some pretty cool places! We can’t wait to go back!
Stayed 4 nights in Feb 2023
Response from Flor Garcia & team on Feb 27, 2023
dear guest; Dear Elizabeth: Thank you very much for such nice words, we love to read that your experience had many nuances related to quality and our service. We are delighted to have served you and also that you enjoyed your experience in Tulum, we hope to see you soon again.

8/10 Good

FABIOLA

Stayed 2 nights in Feb 2023
Response from Gerente General on Nov 12, 2023
Querida Fabiola,Muchas gracias por tu valoración, esperamos verte pronto nuevamente de regreso en La Zebra.Saludos,Laura Avila & Familia Zebra

10/10 Excellent

Alma

Stayed 2 nights in Jan 2023
Response from General Manager on Mar 8, 2023
Dear Guest,Thank you for taking the time for the evaluation.Thank you for recommending us. We really hope we can host you again soon.Best,Laura Avila & Team

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! Definitely will return
Stayed 2 nights in Jan 2023
Response from General Manager on Jan 29, 2023
Dear Guest,Thank you for taking the time for the evaluation and comments. We are glad you found our place beautiful! We really hope we can host you again soon.Best,Laura Avila & Team

10/10 Excellent

BATEL

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot! Thank you for everything.
Response from General Manager on Jan 29, 2023
Dear Guest,Thank you for your review of La Zebra. We appreciate it. We hope you will be back to see us soon and we will be happy to see you.Saludos,Laura Avila & Team

10/10 Excellent

connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is wonderful! The service is great, the food is wonderful. The location is great too. We had a room with a plunge pool. I would highly recommend that. We can’t wait to go back.
Response from General Manager on Dec 18, 2022
Dear Connie,Thank you for sharing your experience with us and recommending us.We would love to see you back soon,Gracias,Laura & Team

10/10 Excellent

YAIMA

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is centric and super chic. The rooms with jacuzzi in the backyard are beautiful and they all have access to the beach. The food and drinks at the restaurant are good (a little overpriced though). Parking was right across the street. Definitely recommended!
Response from General Manager on Jan 29, 2023
Dear Guest,Thank you for your great review of La Zebra. Muchas gracias for recommending us, we hope to see you back soon,Saludos,Laura Avila & Team

10/10 Excellent

Steven, Deerfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow...do I dare tell others or do I keep this gem all to myself. Every detail and amenity of a 5 star hotel...turn down beds each night with a thermos of tea...beautiful room, balcony...fresh luxurious bed and bedding....the bathroom...drop shower...every thing you need to feel appreciated. Most unique staff...everyone is an amazing conversationalist...truly are interested to know and help you to make it your best stay. Personal care in the restaurant and beach...they actually have a day-bed for every person staying there...clean sand...clean beach... After walking the entire beach area....I knew I've found the best of the best hotel...st an amazing cost. Clean fresh food...custom coffee orders....live music at night. The hotel is quiet...plenty of room for a full hotel....still feel you are in your own place....plenty of room to accommodate a full hotel and still be in the Tulum vibe. To the management: your lead person Juan Carlos....places your hotel into "Excepcional" status...all your employees are exemplary...But Juan Carlos is a step above. I've traveled to many exclusive places....Juan Carlos is your "Pearl" Thank you to all!
Response from General Manager on Dec 13, 2022
Dear Steven,We really appreciate you taking the time to write such a lovely & emotive review about your experience. We are very glad that you had a wonderful stay and pleased that our loved Juan Carlos helped you to have a such great experience.We hope to see your daughter and you soon, thank you for the trust, greetings all of us,Laura Avila

8/10 Good

Raven

Liked: Staff & service, property conditions & facilities