Hello Stuart!We are pleased that you had a pleasant experience and enjoyed the hotel facilities, regarding the restaurant we do not have a vegan menu but we would have gladly prepared something special for you as has been done on some other occasions, we appreciate your comments and we will forward them to the corresponding area in order to emphasize the menu and the quality of service.Best regards.

Estimado AndresAgradecemos que se haya tomado el tiempo de calificar su estancia en Hotelito Azul. Lamentablemente no existe la comunicación por su parte y no nos dice mucho el puntaje; como le comentamos por Whatsapp nuestro compromiso con los huespedes es el de proveer un servicio de excelencia. Esperamos que nos pueda compartir más detalles para poder mejorar la calidad y atacar de forma puntual las situaciones que lo hayan llevado a no disfrutar su estancia con nosotros.

Dear JustinThank you for taking the time to rate us. It was a real pleasure to have accompanied you during your trip. Hotelito Azul is your home from now on, so please whenever you come back, contact us directly so we can accommodate you better.

Dear LauraThank you for taking the time to rate your stay with us. We would like to know what happened because during your stay we did not have any report or inconvenience, our team exchanged just a few words with you and your partner Andrew via Whatsapp. So if you could be so kind as to let us improve our costumer service giving us more details we would really appreciate it.

Estimado Raul, agradecemos la calificación que nos otorgas y los comentarios tan positivos en relación a nuestro staff, para nosotros fue un gran placer y un honor hospedarte, vuelve pronto, mientras tanto ten un feliz retorno a casa.

Dear MahmoudThank you for your kind words and the time you took to write to us this review. We will pass the commentaries to the restaurants. Hotelito Azul is your home now, please do not hesitate to contact us whenever you are back at our sunny little paradise so we can accommodate you.

Dear Betty, we appreciate your rating, we love to know that you had a super pleasant stay, for us it was a great honor to have you as a guest, we appreciate the positive comments about our staff and amenities, come back soon you are welcome, meanwhile we wish you a happy return home.

Dear Lucas & Monica, we appreciate your rating, we are pleased to know that you have enjoyed a pleasant stay in our facilities and that our staff has given you excellent treatment, for us it has been a real honor to host you, come back soon to continue pampering you as you deserve, in the meantime, we wish you a happy return home.

Dear Robin, we are sorry to hear that you left with a bad taste in your mouth for your experience at Hotelito Azul, we are surprised that we left a not so good impression on you as we tried our best to find the most suitable options in tours and restaurants for you and your family, we hope that in the near future you will allow us another opportunity and we will do better, in the meantime we wish you a happy return home.

Dear Philippe thank you for your comments, we will take them into account to improve in the areas you point out, we appreciate the comments about the cleaning service and other amenities such as the gym and rooftops, we hope you had a happy return home and soon give us another opportunity to offer you a better experience.

Dear LisaWe appreciate that you took the time to rate us on Expedia. Unfortunately you are not giving us the chance to reverse whatever situation or detail that may have happened to you since there is not a message nor information provided on your review. We hope you have the chance to contact us so we can work on it.

First of all, thank you for having the time to write this review, for Hotelito Azul your feedback is very important. We are sad reading that the staff was that bad, we have been left with the impression of your check in raiting. We are aware of the time that the restaurants took to charge your bills and because of the outcome with you we are taking another look to the ongoing dynamic, that said we hope that you understand that as we told you at check in, it was better to set the bills directly with them. Hotelito Azul staff is well known for its kind service and quality, once again we extend you a big apology for the time spent on behalf of everyone here. Now for the music, we do not allow noise after the rooftop is closed at 11 pm, nor our next-door hotels. Our location is right in the middle of the coast and with a big sign at the entrance, we are sorry that you have missed it, also our security staff is always attentive to the arrivals so they can assist you with you luggage. Hope you come back to our paradise any time so we can reverse the check out feeling.

Dear Joelle, we appreciate your rating, we are glad to know that your stay was pleasant, for us it was a real pleasure to accommodate you and your friends, we will miss your excellent humor and greet you while you were passing by, come back soon to our little paradise to continue enjoying and relaxing.

Hello Daniel, we appreciate your rating and we are at your service. Our greatest desire is to offer you a stay that you can remember pleasantly so we will do everything possible to meet your expectations, between the friendly treatment of our staff, our incredible locations and our gastronomic offer we are confident that it will be so.

Dear Donald thank you very much for sharing your experience in Hotelito Azul we are pleased to know that you enjoyed a pleasant stay, we will consider your comments to improve in the areas you mention, come back soon to offer you a better experience.

Dear Jacob, thank you for rating us and for having stayed with us, for Hotelito Azul the opinion of its guests is very important, we hope you visit us soon to offer you a better experience, meanwhile we wish you a happy return home.

Dear Mary thank you for your rating and your comments, the room you were assigned was in the correct category which is an ocean view, to enjoy a full view of the sea we have the ocean front category, even so we did our best to please you and give you a better view in the same category you paid, regarding the ants we ask for your understanding because we are located between the jungle and the sea so even when we periodically apply products to keep the insects out we can not leave aside the fact of being located in an area surrounded by nature, the complimentary coffee is an amenity that is served only once in the morning at the time you designate at check in, so it is normal any other drink you request to the restaurants will be charged, for the issue with the daily cleaning we will pass the comment to the corresponding department to improve it. We hope that you are enjoying an excellent day and we invite you to give us the opportunity to visit us again and offer you a better experience.

Dear Bianca thank you for rating us, we are pleased to know that your experience at Hotelito Azul has met your expectations, for us it was a real honor to have you as a guest in our little Caribbean paradise and we hope you visit us again soon to continue offering you our kindest smile and the best treatment.

Hello Alexandra thank you for sharing your experience in Hotelito Azul, apparently you enjoyed a memorable stay, we are glad to know that we have met your expectations, we hope you come back soon and honor us with your visit, for our part we are waiting for you with open doors.

Hi Marlyn, we would have liked to know more about your experience at Hotelito Azul we are surprised by your score, especially because prior to your arrival you were being assisted to organize the surprise party you were planning, perhaps your displeasure was called to your attention twice for partying in the early morning which generated reports and displeasure from other guests nearby. If that is the reason, it seems inappropriate, for our part we can only wish you the best.

Hello AlekThank you for rating us, from our hearts we appreciate such beautiful words, we are very pleased to have rescued you from that nightmare and that you could enjoy this piece of heaven even if it was just for one night, come back soon, no doubt you will be very welcome at Hotelito Azul, in the meantime we wish you a happy return home.

Hello MaureenThank you for your rating and your appreciation about Hotelito Azul, we are happy that your stay was pleasant, we will miss you and all your family too, come back soon to continue spoiling you; the infinity pool, jacuzzis and our restaurants are waiting for you, meanwhile we wish you a happy return home, see you soon.

Hello RodrigoThank you for your rating, we would have liked to know a little more about your stay, we hope you come back soon to offer you a better experience that deserves a perfect rating, in the meantime we wish you a happy return home, see you soon.

Dear Sadiq I am surprised to find this rating, especially given the close treatment you were given on arrival, at no time did you let us know that you disliked anything about the room, our description on the platform is clear about what is and is not in the room, if you had perhaps said what you wanted to find we could have offered you an upgrade to a location closer to the sea or to one of our jacuzzi suites where we even have a TV and a private jacuzzi, we would have liked to know what you were hoping to find so that it would not be as drab as you say. Anyway, we wish you all the best.

Hello Mr Rezvan, thank you for rating us, it seems you had a pleasant stay at Hotelito Azul, we would have loved to know more about how you experienced it, about what you liked most about the Hotel if our magnificent views or the friendly staff, we take this opportunity to wish you a happy return home and invite you to return soon.

Thank you for rating us, we are pleased that our facilities, our food and beverage as well as the attention of our staff have met your expectations, come back soon to Hotelito Azul, we are waiting for you with open doors to continue pampering you.

Hello Andrei, thank you for sharing your experience at Hotelito Azul, we are pleased that your stay was memorable and that you enjoyed our facilities to the fullest, come back soon, maybe you will find new features that will surprise you in the best way, in the meantime we wish you a happy return home.

Hello Malena, We are very surprised that you have rated us this way, since we explained the situation to you and even promised you a compensation or if you decided a refund, we always offered you the best of care even when your attitude and that of your husband were rude, please do not say lies like you were intimidated by someone with a gun because it is not so. For our part, we remain at your disposal to find an arrangement that satisfies us both.

Dear Dan, we did everything to attend to your every request, even to the point of shutting down our beach club music for you; Expedia rejected your request because it was simply beyond reason, and everything you wanted was a refund after having received a service, why would you say all those things here that are you flat out incorrect, a lie and borderline inappropriate? I understand you wanted few things but to make all these up makes no sense. Best of luck to you.

Hi Matt, thank you for your comments we invite you to return soon to this oasis of rest and comfort and allow Hotelito Azul to give you a better experience that deserves a better score, we wish you a happy return home.Front Desk Hotelito Azul

Dear Kevin thank you for rating us, we are pleased to know that your stay at Hotelito Azul has been pleasant, we hope to see you soon to continue offering you our friendly service, the best views of the sea and the jungle, delicious dishes and comfortable rooms for your enjoyment.

Hello Prerak, it seems you had a great stay, we thank you for the rating you give us and we extend you the cordial invitation to return whenever you want, we will wait for you to continue pampering you and offer you the best of Hotelito Azul, we wish you a happy return home.

Hello Shrawan,Thank you so much for taking the time to review your stay. We would have loved to know about your concerns as we are always looking for new ways to improve our guest's experience.We hope to see you soon again so we can offer an even better stay for you.We wish you very happy Holidays from all Hotelito Azul team.

Estimado Miguel,De parte de todo el equipo de Hotelito Azul, queremos agradecerle por tomarse el tiempo de dejarnos esta excelente valoración.Esperamos que haya disfrutado su estancia y será un placer volver a recibirlos en un futuro cercano.

Dear Felix,We really appreciate you taking the time to share your experience. Here at Hotelito Azul, we always do our best to make our guests feel like part of our family, so thank you for your kind words.We'll be more than happy to welcome you back anytime and we'll do everything in our hands to make your stay even better than the last. Tulum has an endless list of amazing experiences and we'd love to help you discover them while you're here.We wish you Happy Holidays surrounded with all your love ones.

Dear Shalon,We're thrilled to read you got the chance to enjoy our awesome rooftop! It was a pleasure having you as one of our guests at Hotelito Azul, and we hope you had the best experience here in Tulum. We'll be happy to welcome you back anytime so you can enjoy some more of those special sunsets in the Caribbean jungle!

Dear George,We're really happy to see that you had a great experience with us at Hotelito Azul. We're always looking for the best ways to make our guests feel at home.It's always a pleasure to welcome you into our little spot in paradise and we hope to see you around soon!

Hi Tyler,We really appreciate you taking the time to rank your stay with us at Hotelito Azul.We're very happy you got to enjoy what Tulum has to offer.We'll be happy to welcome you back anytime!

Dear Jon, Thank you so much for taking the time to leave us your comments. It's always a pleasure to be of help and we are very happy that you enjoyed your stay with us.We'll be thrilled to welcome you back anytime!

Dear J.M.,We highly thank you for your lovely review. We appreciate the time you took to share your experience. We hope you come back soon. Wishing you happy holidays. front desk -Rally

Estimado Javier, Agradecemos su buenos puntos sobre su visita aqui al hotel. Esperemos que regrese pronto para brindarle otra o mejor estancia. Front desk -Rally

Dear Elizabeth,Thank you for this information. We will inform our superiors so our next guests can have an amazing experience. Front desk team -Rally

Dearest Juan,We highly appreciate your stay and for sharing about your experience here at the hotel. We do hope you coma back so the net stay can be more magical then the first.Wishing you happy holidays Front desk team Rally

Dear Aaro,We highly appreciate your stay and for sharing your experience here at the hotel. We do hope you comeback soon. Wishing you happy holidays. Front desk Team Rally

Dear Aishwarya,Thank you so much for taking the time to share your amazing experience at Hotelito Azul. It was really a pelasure to welcome you and having you as guest.Our little spot in paradise will have it's doors open for you anytime!

Dear Clary, We really appreciate you taking the time to write your review. We are delighted that you had such a peaceful time with us.We'll be happy to welcome you again anytime at Hotelito Azul.

Dear Trent,We are so happy that you had such an amazing time! Thank you so much for your comments, we always want our guests to feel like home.It will be a pleasure to welcome you back at Hotelito Azul anytime.

Dear CarlosThank you for you comments, we as well love the location of our lil sunny paradise, right in the middle of everything on the zone for your comfort. We hope your flight back home was safe and that you come back soon!

Dear AlexanderThank you for your comments. We are more than happy receiving this type of reviews from our guests. Hope to see you soon and be able to serve you one more time. At Hotelito Azul you have your home.