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Reviews of Amansala

3 out of 5
Amansala
Carretera Tulu-Boca Paila km 5.5, Tulum, QROO

Reviews

7.6

Good

Rating 10 - Excellent. 61 out of 144 reviews" "
Rating 8 - Good. 28 out of 144 reviews" "
Rating 6 - Okay. 27 out of 144 reviews" "
Rating 4 - Poor. 16 out of 144 reviews" "
Rating 2 - Terrible. 12 out of 144 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to fully relax, plenty of relaxation areas/seating on the beach. Staff were very attentive and food was very good. My husband and I both received massages at the spa and were excellent. Room was clean and comfortable. Would highly recommend staying here.
Stayed 3 nights in Apr 2024

6/10 Okay

Kandyce

Travelled with partner, Travelled with group
Disliked: Cleanliness
It wasn't stated in the reservation that you had to pay extra for air conditioning if you want it running during the day. It also smelled very bad of sewage. You are charged for every little thing. I would not recommend Tulum for a relaxing vacation.
Stayed 2 nights in Apr 2024

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We spent 6 days here in early February. Accommodations and restaurant were wonderful. I would highly recommend.
Stayed 6 nights in Feb 2024

10/10 Excellent

Cynthia

Stayed 7 nights in Feb 2024

10/10 Excellent

Sueli, Danbury

Stayed 2 nights in Jan 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property beautiful beach. Yeah Tulum is super expensive, expect that. But beach club is good spot during the day, prices aren’t crazy. We had a very good time for 5 days.
Stayed 5 nights in Jan 2024

8/10 Good

Alex

Stayed 1 night in Dec 2023

8/10 Good

Hooman

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Joanna

Stayed 4 nights in Jun 2023

6/10 Okay

Lilliana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Be ready to be charged for everything from ice to air conditioning. Rooms don’t even have a fan I was sweating AC turns on late the room was so hot all morning and evening.
Stayed 4 nights in Apr 2023
Response from Monique on May 20, 2023
We apologize, this is stated in our room description. There should have been a fan in your room and we apologize that you did not have a fan. We hope you enjoyed our beautiful beach and incredible atmosphere we work so hard to create!

6/10 Okay

Jack

Travelled with partner
Liked: Cleanliness, amenities
Pros: - nice architecture, pool, and general facilities - communication was fast - good food and drinks sold at restaurant/bar - well situated on beach and near a couple of other stores/restaurants - staff made an effort to clear seaweed from beach Cons: - had to move rooms because our first’s view was completely obscured by plastic sheet - construction work through the second day until 7pm in the room below ours was extremely loud and disruptive - toilet broke during stay - front desk refused to help us organise any transport other than to or from Cancún airport (which we declined as they were charging $210 each way), and even refused to suggest reliable local drivers/taxi services - included breakfast was pretty meagre (scrambled eggs, nachos, fruit, or chia) - restaurant/bar was all priced at inner city US prices - seaweed was only cleared to the sides of the resort, so the whole place smelled of rotting seaweed for the duration of our stay - beach sellers were extremely common, which we expected, but the hotel staff were happy to let them come up in to the restaurant and resort All in all we felt the pros and cons netted out, but given that we paid $2090 for three nights in the resort, no services or excursions included, we expected a significantly better experience!
Stayed 3 nights in Apr 2023
Response from Monique on May 20, 2023
It is unfortunate that you did not give us an opportunity to rectify what you felt did not match your expectations, we did offer complimentary massages, which you raved about, to compensate for the room move and construction during one day of your stay. We are surprised about your comment on our breakfast, as it is really something most others love and comment on, as being not only healthy, but plentiful and with a great variety. Our hotel is one of the more reasonably priced hotels, and there are truly no hotels in Tulum, that build in tours unless you book our wellness package. Again we apologize if we did not meet your expectations.

6/10 Okay

Natalia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 7 nights in Mar 2023

4/10 Poor

thomas

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities
The good: -beautiful beach -mostly friendly staff -cute rooms The bad: -inconvenient check in -some rude staff (Angel was great!) -moved us to a different hotel down the street with fewer amenities ("Amansala Chica") -no restaurant or bar at hotel -room was not a described (no balcony) -all food, drink, and activities cost extra -This hotel, and this part of Tulum, are wildly overpriced. Paid about $400 night and assumed we would get what we paid for. We did not.
Stayed 3 nights in Mar 2023

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amansala is a great place to relax with the peaceful private beach and creative yoga classes. The staff really take care of you and the rooms are perfectly comfortable. I would stay again.
Stayed 5 nights in Feb 2023
Response from Skylar on May 20, 2023
Hope to host you again! Thank you for staying with us.

8/10 Good

tonya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a view
Spiritually amazing … great destination hard to get to … could use a little front desk fine tuning … loved all the dogs . Some of the staff was professional and on time others were ticking to their own clock :) Food was amazing … Great experience over all
Stayed 4 nights in Jan 2023

10/10 Excellent

Annie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay as a single traveler.
Response from Monique on May 20, 2023
Thank you!

6/10 Okay

Kinjal, Milpitas

Disliked: Staff & service, amenities
My stay at Amansala was unfortunately not pleasant. I was to be there for a yoga retreat which was cancelled and I couldn’t cancel for the one night I was supposed to stay there. Waiting to check in, I wasn’t acknowledged for nearly 10 mins. Finally when I asked I was told ‘I’m the only one here’ so you just have to wait. Luggage in tow, tired from a flight, I waited. When I finally could check in and asked about any amenities or yoga classes, everything was ‘extra’ or ‘private session’ For being a wellness based resort, I feel that’s a little disappointing. No classes on-site which are complimentary for your guests? Nope. Nothing. That night, the mosquitos in the room were killer - upon asking they sprayed the room but that didn’t help. They said they did not have mosquito nets which go above bed. I pretty much ventured out on my own the next day and when I came back a sweaty mess from the humidity and asked if they had any water, I was told to go back and buy a bottle from the bar. I mean…I could go on and on but this was so sorely disappointing since I was there for a wellness related trip. The hospitality was below par - especially for a wellness based resort - whose mission is to make people feel better. At the least a courteous hello upon entering the hotel would be nice.
Stayed 1 night in Sep 2022

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the design of this hotel. They have the. best beachfront deck. It has the best location as. you can easily go out at night or explore from here. but not where the traffic can be so bad up the road. The food was great. I loved the ceviche. My room was well designed. Staff was super helpful. Will defiitely be back!
Stayed 1 night in Sep 2022
Response from Skylar on Sep 25, 2022
Thank you so much for taking the time to post this feedback, We hope to be able to host you again!

6/10 Okay

Miguel

Travelled with partner
Disliked: Amenities, property conditions & facilities
Wasn’t happy that half of the property was under construction couldn’t use our own pool or bar cuz workers everywhere was very disappointing
Stayed 4 nights in Sep 2022
Response from Skylar on Sep 14, 2022
Miguel, we had you at our Amansala Chica hotel where there is no construction just for this reason but I understand the main restaurant is at the other side. If you would like to come back when construction is over in 2 weeks, so by Oct 5th, reach out and we will do something specail for you, Our apologies!

8/10 Good

fernanda

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2022
Response from Monique on May 20, 2023
Thank you for taking the time to write us a great review. We truly enjoyed hosting and would love to have you back for another great stay with us.

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience. Staff was great.
Stayed 4 nights in Apr 2022
Response from Kizzie on Sep 27, 2022
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon!

4/10 Poor

Cynthia Lynn

Stayed 6 nights in Mar 2022
Response from Kizzie on Sep 27, 2022
I’m so sorry to hear of your less than satisfactory experience with us at Amansala and hope you will accept our sincerest apologies. Should you decide to stay with us again, please reach out to us and we will give you a special deal to compensate for the negative experience you have encountered. Thank you!

10/10 Excellent

Ara, MONTREAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2022
Response from Kizzie on Sep 27, 2022
Thanks for the awesome review, Dan! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon!

2/10 Terrible

Siavash

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Construction all day super loud classes start in the morning with loud music. We stayed for 2 night and had to change our hotel because we didn’t get any sleep in the morning. Way better options for the same price one the beach
Stayed 2 nights in Dec 2021
Response from Amansala family on Dec 18, 2021
Apologies for that, we did have to do some repairs and it was unfortunate it was during your stay, we did have offers at our neighboring hotel and if you ever come back to Tulum contact us so we can invite you to a night on us under other circumstances, thank you!

10/10 Excellent

expedia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place by the beach to stay
Service was fantastic. I can mention Antonio who took care of us all the time. All staff very friendly
Stayed 4 nights in Nov 2021
Response from Kizzie on Sep 27, 2022
Thank you for the great review! We’re so happy you loved your experience at Amansala and can’t wait to have you back for your next stay with us. Until then, we’re here if you need anything.

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay!!! The rooms are lovely and clean with nice storage to organize everything I brought. We had a garden villa and the AC cooled the room very well at night once the AC was turned on. Nestor arranged for an upgraded room for several nights for my birthday! The beach view room was very spacious and comfortable and we could see the sunrise every morning. Vinyasa Flow Yoga with Carlo and Diana was great and The Yoga Mala class on Sunday… fantastic! We had breakfast included and it was consistently delicious. My massage with Laura was just perfect, and my mani/pedi with a different Laura was relaxing and turned out beautifully. I made a friend in a he boutique that helped me find the perfect dress and I was so happy to see her again and again. Oh yeah… the bikes navigated the bumpy road just great. We couldn’t be happier with the accommodations, location, staff, amenities and food. Muchas Gracias Amansala!!
Stayed 8 nights in Oct 2021
Response from Skylar on Sep 14, 2022
Thank yo so much for your review, I know it was a long time ago but we are just seeing this in Expedia and appreciate the beautiful feedback, hope to see you again!

10/10 Excellent

Lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Tulum Eco Chic Hotel
Amansala is a beautiful on the beach location in Tulum. Perfect ocean breezes, beautiful decor and design. Staff were very kind and accommodating. I highly recommend.
Stayed 7 nights in Jul 2021
Response from Thank you on Jul 28, 2021
Hi A pleasure to have you in amansala Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2021
Response from Kizzie on Sep 27, 2022
Thank you for the great rating! We’re so happy your visit to Amansala went so smoothly. We’d love to continue providing great service to awesome customers like you. Come back and see us soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough great things about Amansala. My stay exceeded all of my expectations. The hotel grounds were beautiful, straight out of a magazine. Just a total bohemian, authentic, aesthetically pleasing, tropical paradise. The staff were constantly wiping down all surfaces, brushed off all lounge chairs, and wore masks for those concerned with Covid. They have Covid testing on site so you don’t even have to leave the hotel. The food and drink was outstanding, all of it. The spring rolls and cappuccinos were to die for. Extensive menu. Free breakfast! The staff was so helpful and accommodating. Anything at all that we needed they were right on hand to help. Super nice. I even needed change with the taxis (because most don’t have change, crazy I know) and they paid for my taxi! I can’t wait to come back. If you’re contemplating staying here, DO IT. You won’t be disappointed. P.S. I felt totally safe in Tulum!
Stayed 6 nights in Feb 2021
Response from Kizzie on Sep 27, 2022
We are extremely grateful that you took the time to send us your feedback! Thank you for appreciating our aesthetics. We take pride in the design. We’re so happy you loved your experience and can’t wait to have you back at Amansala. Come back and see us soon!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amansala has changed over the years and not necessarily for the better. It has become overrun with "instagrammers" and loud partiers. The managers defer to anyone who they think is famous or wealthy, regardless of their poor behaviour in public. Treat everyone with respect is not the motto anymore at this hotel. However, big shout out to the hardworking servers and cleaning staff.
Stayed 6 nights in Feb 2021

10/10 Excellent

Verified traveller

Stayed 4 nights in Feb 2021
Response from Monique on May 20, 2023
Thank you for taking the time to write us a great review. We truly enjoyed hosting and would love to have you back for another great stay with us.

2/10 Terrible

Verified traveller

Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at Amansala was overall a pleasant one. The staff was very attentive and responsive. I particularly liked that there was a phone number which you could text with if you had any questions or issues or requests throughout your stay. The staff all wore masks. The food was delicious but the lunch and dinner menu can be somewhat pricey. I stayed during Jan 2021 and the hotel and beach was somewhat empty, so there was definitely a lot of space to social distance. The hotel is located in the busy, bustling area of Tulum. The location is pretty central from downtown, attractions (ruins/cenotes) and other hotels on the strip. The room is very nicely decorated but ours (a beachfront king) looked a bit rundown inside. There is a screen door and netting around the bed which is a big plus if you want to avoid getting bit by mosquitos. The rooms have a safe but no hairdryer and the AC is only allowed to be in use between 9pm to 7am but we really didn't need to use it during our stay.
Stayed 6 nights in Jan 2021
Response from Kizzie on Sep 27, 2022
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re travelling to Tulum again, don’t hesitate to contact us. Looking forward to seeing you again soon!

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Amazing staff, amazingly kept beach area, eco friendly resort done tastefully. I’d definitely recommend taking yoga and fitness classes! The atmosphere is young and fresh, but yet old school and peaceful. I loved my stay here and will definitely come back
Stayed 2 nights in Jan 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
100% recommended
Leo at restaurant was great and lobby guys awesome . All good. Will stay here again
Stayed 1 night in Jan 2021

6/10 Okay

nancy

Business traveller, Travelled with group
Disliked: Amenities, property conditions & facilities
I booked ocean front room hrough Expedia.I paid upfront for the ocean front room When ee arrived to the hotel, there was no ocean view room left.
Stayed 2 nights in Jan 2021

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020

10/10 Excellent

L

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in tulum, will be back in May! Friendly staff, great ambiance, food and drinks!
Stayed 5 nights in Oct 2020

4/10 Poor

Verified traveller

Stayed 5 nights in Oct 2020

2/10 Terrible

April

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

4/10 Poor

Doug, Cancun

Disliked: Cleanliness, property conditions & facilities
Didn’t get the room type that was reserved the room stank sand all over the floor have to pay extra to have AC on before 9pm (it’s summer in Cancun) the bathroom walls do not even reach the ceiling it’s like an indoor outhouse ..... beach is beautiful the staff try hard .....
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2020

2/10 Terrible

Alana

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was amazing. Customer service was exceptional and the food at the restaurant was amazing. I recommend anyone who stays here to get a massage and take a yoga class, it was definitely a lovely experience.
Stayed 3 nights in Aug 2020
Response from Angel on Aug 29, 2020
We are so happy that you liked our spot, thank for your nice comment and hope to see you soon again! Best regards

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020

2/10 Terrible

Nima

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service and rip off!
So, I paid $1721 for 4 nights via hotel.com fro 12/28 - 01/01/2020. Fine, I understand that it is peak time and hotels are expensive. But Amansala emails me to threaten me that they are going to cancel my reservation unless I paid an extra $367.48 dollars , stating that hotels.com had the wrong price but now it is my responsibility to pay extra or I would lose the room! So in total I paid $2088 for 4 nights in this hotel with very bad service! The AC only works from 10pm - 7am and sometimes it does not work at all. The flush was constantly broken. People at the front desk don't know and can't really help you and are confused half the time. They were seriously so confused and really bad service.
Stayed 4 nights in Dec 2019