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Reviews of Hampton Inn Tulsa-Sand Springs

2.5 out of 5
Hampton Inn Tulsa-Sand Springs
7852 W Parkway Blvd, Tulsa, OK

Reviews

8.2

Very good

Rating 10 - Excellent. 290 out of 605 reviews" "
Rating 8 - Good. 176 out of 605 reviews" "
Rating 6 - Okay. 62 out of 605 reviews" "
Rating 4 - Poor. 47 out of 605 reviews" "
Rating 2 - Terrible. 30 out of 605 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Rob

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The young lady who was manager was incredibly patient with our issues and did an incredible job to make things right. Unfortunately, the only good thing to say about the place is the nice staff
Stayed 2 nights in Apr 2024

4/10 Poor

Dillon

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
bath tub was painted and peeling, broken light fixtures def not worth the price. the staff was fine also dog crap in the grass . it’s way over priced for the condition of the building
Stayed 1 night in Apr 2024

6/10 Okay

Nora

The folks at the front desk, both at check in and check out, were super nice and helpful! The air conditioner did not bring the room temperature down and was very noisy. It was not a restful night.
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay near downtown Tulsa!
Stayed 1 night in Mar 2024

2/10 Terrible

Ashley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Used to be a nice hotel now it’s run down reservation was for a jacuzzi room bath tub was dirt noise behind the door a pair of pants sticking out from behind the dresser. The front desk guy was awesome
Stayed 1 night in Mar 2024

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

6/10 Okay

Sara

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
They were doing painting. The rooms were dusty. We had to switch.
Stayed 1 night in Feb 2024

6/10 Okay

Luis

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024

6/10 Okay

Craig

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved 2 queen beds for our room. When we got to our room we had a king and double pull out couch. We managed however we had to call down to get the bedding for the pull out couch. Wasn’t the best situation with 2 children ready for bed.
Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to access and good prices.
Stayed 1 night in Feb 2024

8/10 Good

Curt

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice quiet stay. Staff very friendly. facility and room were very clean. Off site national and local food within 1 1/2 mile of hotel. Good stay
Stayed 1 night in Feb 2024

4/10 Poor

Amy

Travelled with group
Disliked: Amenities, property conditions & facilities
Run down, water flooding hallway, sopping wet carpet
Stayed 1 night in Jan 2024

4/10 Poor

Lacie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
False advertising
We stayed here at this location because of the indoor pool and spa. Well we get to the indoor pool area and the spa was filled in and covered with new tiles. The indoor pool was so cold you couldn't swim in it. The breakfast in the morning was so so. Biscuits so hard you could knock someone out. Ice machine on the 3rd floor didn't work. The hotel is definitely in need of some attention and fixing up. I wouldn't recommend staying here for the price they charged. Still waiting on them to correct the charges. Because what I paid per room and what I was told when booking the room. And no it's not the deposit I already received that charge back.
Stayed 1 night in Jan 2024

6/10 Okay

Philippa

Travelled with family, Travelled with group
Liked: Staff & service
Property is clearly being renovated and not all amenities are useable but the staff were friendly and helpful and breakfast was amazing. Dining options in the area are limited.

4/10 Poor

Rita

Travelled with partner
Disliked: Staff & service
I didnt really enjoyed it because service to the room was never provided i had to take out my own trash cause they never showed up to empty out the trash bins
Stayed 3 nights in Dec 2023

4/10 Poor

Kimberly

Travelled with family
Party was going on right above us until 3:00 am. Food and coffee was lukewarm.
Stayed 1 night in Dec 2023

8/10 Good

Pamela

Stayed 1 night in Oct 2023

2/10 Terrible

Lauryn

Stayed 3 nights in Dec 2023

10/10 Excellent

DORIE

Stayed 2 nights in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was not super clean. Weird stains on the mirrors and shower. Bed was hard as a rock. Service while checking in was awful, the gentleman assisting my family and the others in our group was incredibly rude.
Stayed 1 night in Dec 2023
Response from Managemet on Dec 10, 2023
Hello, could please elaborate on how the gentleman was rude so that we can address the issue?

2/10 Terrible

Timothy

Disliked: Property conditions & facilities
That heater in room didn’t work it was 29 outside and room wouldn’t get above 61 they wouldn’t move my room. Total waste to spend extra for jet tub when room was to cold to even use the tub
Stayed 1 night in Nov 2023

6/10 Okay

Scott

Travelled with family
Liked: Cleanliness, staff & service
It will do
The people/staff were excellent and very friendly. There are no services close to the hotel, so everything is a bit of a drive to get to. The biggest problem is that the bathroom door (barn door style) would stick on the floor. You really had to pull on the door to get it to move. Could be solved in about 1/2 hour by moving the railing up approximately 1/2 inch. The shower had the best water pressure of any hotel I've ever stayed at.
Stayed 2 nights in Nov 2023

6/10 Okay

April

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

Charlene

Stayed 1 night in Nov 2023

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff

6/10 Okay

Amy

Liked: Staff & service
.
Stayed 1 night in Oct 2023

10/10 Excellent

Alicia

Stayed 1 night in Oct 2023

6/10 Okay

Ryan

Stayed 1 night in Oct 2023

6/10 Okay

Brelin

Travelled with family and small children
Liked: Amenities
We overall had a nice stay! It wasn't the cleanest, was a little smelly, and we found a bug in our bed. But the staff was nice and the breakfast was good! Affordable and super close to downtown so not bad at all.
Stayed 2 nights in Oct 2023

8/10 Good

Deborah

Stayed 1 night in Oct 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Beverly, Fort Worth

Stayed 2 nights in Sep 2023

4/10 Poor

Kathlyn

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The facilities and hotel room felt dark and dingy. Not the typical Hampton experience we're used to. The hotel seemed neglected and forgotten.
Stayed 2 nights in Sep 2023
Response from Mike on Oct 9, 2023
Dear Kathlyn We are sorry to say that we are in the process of renovate the property we will complete soonThanksMohan

10/10 Excellent

Karen A

Travelled with partner
Liked: Staff & service, property conditions & facilities
The person checking us in was wonderful. Really made us feel welcomed.
Stayed 1 night in Sep 2023
Response from Mike on Oct 9, 2023
Thank you

2/10 Terrible

Katherine

Stayed 1 night in Sep 2023
Response from Mike on Oct 9, 2023
We are so sorry to hear you stay is not pleasant we will do our guest keep happy

2/10 Terrible

Wayne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for One Night Stay
The room was clean and smells nice. Service was simple and good. The hotel location is also good.
Stayed 1 night in Aug 2023
Response from Mike on Oct 9, 2023
Thank you

2/10 Terrible

Misty

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The system would not approve my original review. The hotel's cleanliness was not up to par. The staff was not helpful. I would not recommend this location for a stay.
Stayed 1 night in Aug 2023
Response from AGM Hampton Inn on Aug 8, 2023
You said the staff was unhelpful. Could you please explain, as when I look into the reservation I see you requested a room change and were accommodated. What did/didn't they do that seemed unhelpful?

8/10 Good

Pamela

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Javier

Liked: Staff & service
Stayed 1 night in Jul 2023

2/10 Terrible

Beau

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Book now, pay later was a sham. Would only except cash if the price doubled. On top of all that, a 50$ deposit added from the price I reserved. Never have I had any problems of these matters with any other booking at any other hotel brands. I’ll never use them again.
Stayed 1 night in Jun 2023
Response from Assistant General Manager on Jul 8, 2023
Pay when you stayYou will not be charged until your stayPay the property directly in their preferred currency (USD)This is directly from Expedias booking page. You have to have the money to pay when you arrive. No hotel will let you pay after you have stayed. Also Deposits are Standard for all branded hotels. It is also mentioned on the official media for Hilton.

4/10 Poor

Janese

Travelled with family
Disliked: Property conditions & facilities
I’ve stayed in a lot of Hampton Inn’s but never one like this. This hotel is worn out! My room had been partially redone with new flooring but the bathroom ceiling was peeling and the furniture was so dirty I had to put a towel over the chair before I sat down on it. The room smelled musty, which caused my son’s allergies to flare up and the air conditioner couldn’t cool the room down. My bath towel even had a hole in it. Let’s talk breakfast - it didn’t look too bad until I spooned some eggs onto my plate, along with a big, black hair. What an awful way to start my day! That plate went straight in the trash! Thank goodness they had bagels and peanut butter as an alternative! I rarely give negative reviews but I was so disappointed in this property. It’s time to remove it from under the Hampton Inn name and downgrade it to a cheaper alternative. I will think twice before staying in a Hampton Inn again!
Stayed 1 night in Jun 2023

4/10 Poor

Cindy

Travelled with family
Disliked: Property conditions & facilities
They don't do yard maintence and the building wasn't just old, it was in pretty bad shape, I think they were doing renovations. Not a normal Hampton Experience.
Stayed 1 night in Jun 2023

8/10 Good

Lesley L

Disliked: Property conditions & facilities
Nightlight in bath. Breakfast good. Friendly. Shower walk-in. Good towels. Bathroom ceiling needs repair. Shower dripped. Toilet flush very loud and long. Broken ceiling pieces in hallway not cleaned up.
Stayed 1 night in May 2023

2/10 Terrible

Kenneth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay there!!!
This place is a joke run down not takin care of stinks like sewage shower doors won't stay closed they advertise a hot tub but do not have one key cards never work. Very disappointed. Will never return here.
Stayed 2 nights in Apr 2023
Response from Matt L on Apr 19, 2023
Kenneth, You said you saw advertisements for a hot tub. All official media from Hampton Inn Sand Springs has removed all mentions of Hot Tub over a year ago when it was taken out.

2/10 Terrible

Jamie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We arrived, no staff available. Waited almost 10 mins and Norman Bates appeared. He recieved phone calls at his desk with complaints of no water, when we showed empathy he told us he loved it when people complained. We was charged for a room that didnt match the picturesthat was on the website. We went into an elevator covered in furniture packing quilts and at the door exiting was work being done with dust, the ice maker pulled out and cords showing, the ugly parts. We knew it was under construction but it was a little much. When we got to the room, one of our travelors used the bathroom, there wasnt water to flush and no went in the bathroom. We left for 2 hours to find water for the rest of use to use the bathroom and wash hands. Water was on when we returned. The beautiful pictures of the hot tub was decieving, it was an ugly empty hole with patio chairs and tape around it like a crime scene. We tried to use the heated indoor pool, it was pretty but had loose hair floating in it and it was chilled. When asked, Norman Bates said he forgot to turn the heat back on in the pool because lack of water. That makes no sense. We asked for a extra pillow for our 3rd person and he entered the laundry room and dug around for one. The pillow case was wrinkly and the pillow stale, almost like smoke. We didnt use it. Same with the couch hide a bed. The clenliness was questionable. The furniture is ugly, out of date and not worth the 220.00 plus we paid and a 50 dollar deposit. Horrible.
Stayed 1 night in Feb 2023

4/10 Poor

William

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023

4/10 Poor

amy

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2023