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Reviews of Crowne Plaza Tulsa - Southern Hills

3.5 out of 5
Crowne Plaza Tulsa - Southern Hills
7902 S Lewis Ave, Tulsa, OK

Reviews

7.8

Good

Rating 10 - Excellent. 269 out of 811 reviews" "
Rating 8 - Good. 301 out of 811 reviews" "
Rating 6 - Okay. 131 out of 811 reviews" "
Rating 4 - Poor. 65 out of 811 reviews" "
Rating 2 - Terrible. 45 out of 811 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
M/b
Stayed 1 night in Oct 2020

2/10 Terrible

Cody, Tulsa Oklahoma

Travelled with family
Disliked: Staff & service, amenities
The check in was absolutely horrible. Not enough staff and when dealing with them they were rude.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Oct 2020

4/10 Poor

Ayn

Liked: Cleanliness
Disliked: Room comfort
Disappointed
they didnt have a refrig or microwave in the rooms. They took a whole day and reminder that my sink was clog and they finially came up to fix it the next day.
Stayed 2 nights in Oct 2020
Response from Tammy on Oct 12, 2020
Hello Ayn, Thank you for reaching out with your concerns. I'm sorry that not all rooms have refrigerators but there is a microwave for common use in the hotel lobby. If you request a fridge at check-in, we will do our best to see if we have a room available with one; there are only a few on our executive floors. Some issues, such as pets, do not allow us to assign guests to all floors. Not sure if that could have been the case. In addition, I have reminded the Front Desk agents to be sure and stay on maintenance issues to ensure they are resolved. Thank you for this opportunity to improve our guest service experience. Tammy Price, Director of Sales

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Special
Stayed 2 nights in Sep 2020

6/10 Okay

Verified traveller

Travelled with family
Check in was a breeze and staff was friendly. Hotel itself was so so. No fridge or microwave and breakfast you have to pay if u want to eat it (over priced at that) our thermostat seemed to not work. No option to turn to heat or cool except the arrow up key was “red” and the arrow down was “blue” so up to 90.... no heat. I was cold most the night although it read 72. I like my room warmer. For sure not worth the $100. Thankfully it was only one night
Stayed 1 night in Sep 2020
Response from Tammy on Oct 5, 2020
Thank you for you review and the opportunity it gives us to take a look at areas where we can improve. I sincerely hope you reported these items to the Front Desk while you were in-house so we could address them and could have moved you to another room. Tammy Price, Director of Sales

2/10 Terrible

Rickey

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

Rumbidzai

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
It was good
Stayed 2 nights in Sep 2020

6/10 Okay

Laura

Travelled with family
Stayed 1 night in Sep 2020

10/10 Excellent

Derrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

4/10 Poor

Graciela

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a pleasant stay
I booked this hotel based on the pictures I saw online and also for the convenience of the location. It is across the street from Oral Roberts University which my son is attending. But the place could use a major renovation. The room felt humid during my entire stay. Not very clean. And outside the hotel, homeless and drunk people all over their parking lot. One night I saw a drunk person sleeping on the hallway of the fourth floor before I entered my room. Another night I saw a homeless person enter the elevator and going up to one of the rooms, she was given access by the person behind the counter that night. I saw her speaking to the staff person before entering the elevator. Not a pleasant stay. I will not be staying here again.
Stayed 3 nights in Aug 2020

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not accommodating for individuals w/disabilities.
The hotel was clean and comfortable but, not accommodating for ADA. My room was not equipped with a refrigerator and when I requested one for my insulin I was told I had to move to another room and to pay a fee to move. I asked if they could just bring a refrigerator to my room and I was told no. In my opinion this is a violation of the ADA. The guy I spoke with was completely non chalant.
Stayed 2 nights in Aug 2020

4/10 Poor

Joyce Y

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No frig or microwave
Stayed 1 night in Aug 2020

6/10 Okay

Donna

NOT HAPPY
The hotel room’s bathtub drain was clogged, called front desk; they transferred us to maintenance/ engineering they never came. Next day told front desk and they finally sent someone. No sheets for sleeper sofa; stains on sleeper mattress; housekeeping brought sheets with a hole in the fitted sheet. Walls were paper thin to the point where I could tell you the whole conversation the loud children in the next door room were having. Disappointed!
Stayed 2 nights in Aug 2020
Response from Tammy Price, Sales Manager on Aug 10, 2020
Hello, I apologize that a new staff member transferred you to Engineering directly. I have emphasized that in the future we call them for you, and ensure they make it up to handle your issue. I have also relayed linen comments to our Housekeeping Director so she may check on that for you. Anytime you have noise complaints coming from other rooms, please be certain to let us know. We are happy to handle that for you. Thank you for allowing us an opportunity for improvement of future stays.

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from Tammy Price, Sales Manager on Aug 11, 2020
We are excited you enjoyed your stay with us here at Crowne Plaza - Tulsa Southern Hills! We are looking forward to your next visit...thank you.

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the price!
It was very nice and clean. For the price, you can't beat it.
Stayed 1 night in Jul 2020

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing overnight get away
Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveller

Stayed 1 night in Jun 2020

10/10 Excellent

Nekesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean towels and bed. Quiet no disturbances
Stayed 1 night in Jun 2020

8/10 Good

Valerie

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jun 2020

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
The room was clean and the hotel was clean. Our only complaints were no fridge (but likely due to covid) so we couldn't bring home leftovers we really wanted to bring home, the Ac thermostat is wonky.. We had to turn it down to 67 to get it to come on (and it ws definitely not 67 degrees or less in there). And the beds had a lot of bounce/give so we woke up sore. But I felt safe there. There wasn't a lot of noise so that's was a plus Walmart was right next door, we felt that was very convenient. We never got a chance to swim due to our itinerary but was glad they had such generous pool hours from 7am-11pm. Other hotels pools we called about weren't even open.
Stayed 2 nights in Jun 2020

6/10 Okay

Megan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I will not be returning.
We had an issue with a noisy neighbor which resulted in the police/cps being called, only after a manager got into a verbal altercation yelling and cussing back and forth. In the middle of the entry way for all guests to witness & hear. I believe this could have been handled more professionally. We also had another family with us who had someone attempting to get into their room, where their daughter was alone. Luckily she had the extra lock in place. He was there trying to force himself into the room for over 5 min. Long enough for the rest of the family to leave the pool and make it up there to confront him. That gentleman had a key as well as the envelope that it came in, stating he bought it from someone for $40. How is this even possible? Again police were called. I will not be returning.
Stayed 2 nights in Jun 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2020

4/10 Poor

Valerie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The AC wa
Stayed 1 night in Jun 2020

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020

8/10 Good

Mary L

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spring Break& my Granddaughters 11th BD.
My only complaint ,having to hear the elevator going up and down all night. Couldn’t have asked for better service.
Stayed 3 nights in Mar 2020

6/10 Okay

Krystal

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Long line checking in. Was attending conference at Mabee Center, so management should have known there would be a lot of people checking in. Not enough staff available for check in. Stood in line for 30 minutes.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has a great ubication, near Oral Roberts U, and walking distance from good restaurants
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

8/10 Good

Cher, Tulsa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was very nice and the staff was extra helpful. I was disappointed that they did not have a hot tub, but rather than that the experience was excellent.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Property is in need of renovation. Rust on bathroom fixtures, cracks in paint and caulking, poor water pressure. TV was old, not had, and small.
Stayed 3 nights in Feb 2020

4/10 Poor

Celeste, Fayetteville

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointed. Staff was wonderful. Facility is in desperate need of an update.
Stayed 1 night in Feb 2020
Response from Rhonda on Feb 5, 2020
Thank you for your Review

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Convenient and safe
My meeting was held at this hotel so it was convenient to stay for easy access. Staff was very friendly and helpful. It is an older hotel but served my needs for an overnight stay.
Stayed 1 night in Jan 2020
Response from Rhonda on Feb 3, 2020
Thank You for your Review!!

8/10 Good

Verified traveller

Liked: Cleanliness, amenities
Found a roach in the indoor pool and the maintenance person said "It is just a bug........." Van driver was very helpful..... Maids did lovely job... Overall pretty nice
Stayed 14 nights in Dec 2019
Response from Rhonda on Feb 3, 2020
My apologies.....I have brought this to Maintenance Manager Attention and It is being taken care of. Thanks for your feedback.

4/10 Poor

Yoyoyo, Tulsa

Liked: Staff & service
Disliked: Property conditions & facilities
Quite old property. Need some renovation. Good location. Nice staff.
Stayed 1 night in Jan 2020
Response from Rhonda on Feb 3, 2020
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jan 2020

4/10 Poor

Shelli

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
First our room smelled as if someone had smoked in it, next the heat did not work and we froze all night, even turned it to 85* and couldn’t warm up the room. There was mold in all the grout lines in the shower and around the soap trays in the shower. Freezing all night with little sleep and the smell made it for a bad trip. I don’t normally leave reviews but thought I should this time. Maybe I should always do it.
Stayed 1 night in Jan 2020
Response from Rhonda on Jan 13, 2020
Thank you for your review, If you had mentioned it to FrontDesk I am certain your room would have been moved to a better room. Houskeeping as well as Engineering have been notified of issues

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free Wifi was awesome. The guy at the front desk was very helpful and friendly.
Stayed 1 night in Jan 2020
Response from Rhonda on Jan 13, 2020
Thanks for your review

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Rhonda on Jan 3, 2020
We apologies for your issues.

4/10 Poor

Michael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Rhonda on Jan 3, 2020
We apologies for your issues.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk was pleasant to deal with. There was dirt on the dresser when we went into our room, didn’t bother us though.
Stayed 1 night in Dec 2019
Response from Rhonda on Jan 3, 2020
We apologies for your issues.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

2/10 Terrible

Amanda

Disliked: Staff & service, property conditions & facilities, room comfort
HORRIBLE FRONT DESK
Night out for New Years Eve, we stay at a lot of hotels.. first experience with Crown Plaza! HORRIBLE experience.. customer service was the worst we’ve ever had. No manners, not helpful at all.. and just flat out rude. Also, check out was was noon and the cleaning service barged in our room at 11:20 without even knocking! Not okay. I will say the young man who drove the shuttle for us to and from locations was amazing.. very nice and made our travels pleasant. We made sure to tip well. But other than that would not recommend This hotel at all!
Stayed 1 night in Dec 2019
Response from Rhonda on Jan 3, 2020
We apologies for your issues.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a very nice hotel. I was surprised there was no refrigerator in the room for the price you pay but overall was very nice!
Stayed 1 night in Dec 2019
Response from Rhonda on Jan 3, 2020
We apologies for your issues.