The Westin La Paloma Resort and Spa

When we arrived at the hotel to check in we were told that he room that had literally been booked for months wasn’t available, but it’s okay because the room was going to be upgraded. So we waited close to an hour which ate up a great deal of time when we did arrive. Then the new upgraded room had no air conditioning, then it took the entire evening to tell us they couldn’t fix it, the room was back to down graded again. This was the ENTIRE first day of the vacation that I booked months in advance! Then that air wasn’t working properly and there were cockroaches running around the bathroom!!!!! All over my 4 year olds clothing!!!! And they have us a room with two separate beds with a deck in the back that would have plummeted down a cliff side!!!!! With a 4 year old!! They said they couldn’t do anything until the next day!! The next day around 12pm they told us they had a new room and would be right over to take us to it. We waited for maintenance to arrive about an hour into the day, and were taken to the new room which thankfully had excellent a.c. So much so we couldn’t even shut it off but we weren’t going to complain about that after everything! Now we’re up to a wasted 2 day of a 4 day vacation! The lady at the front desk said she’d comp us $60!!!!! $60 from $500!!?? There were still bugs all over the room, live and dead! There was ZERO housekeeping staff there! We had to call several times for them to bring blankets in the room and leave them with us to make up the bed

The pools and workout room were excellent. Food at Contigo and Montecito was great.