All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Facilities were great and convenient. Loved the full kitchen and staff was friendly. Restaurants within 2 minute walk was very convenient.
Sharla
Stayed 4 nights in Apr 2024
Response from Customer Service on May 4, 2024
Sharla, thank you for sharing your positive experience at Homewood Suites Tucson/St Philip’s Plaza University. It's wonderful to know that our amenities, including the fully equipped kitchenette, were to your liking, and our team members provided friendly service. The proximity to various dining options is indeed a bonus. We hope to see you again in the future.
10/10 Excellent
Fakhar
Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Fakhar, thank you for your wonderful review. We're thrilled to know that your experience at Homewood Suites Tucson/St Philip’s Plaza University was outstanding. Your positive feedback is what motivates us to deliver the best service. We look forward to making your next visit just as great!
Everardo, thank you for taking a moment to leave a rating for Homewood Suites Tucson/St Philip’s Plaza University. Your feedback is highly valuable to us. We hope you consider our hotel for your future stay in Tucson.
4/10 Poor
Daniel
Apr 24, 2024
Daniel
Stayed 1 night in Apr 2024
Response from Customer Service on May 14, 2024
Daniel, we see that you've left a rating without any specific feedback. We're always looking to improve and provide the best experience possible, and your input could be crucial in meeting those goals. Should you have any specific concerns that led to this rating, we encourage you to share them. We look forward to hearing from you.
Alejandro, it's fantastic to hear that you appreciated the location of Homewood Suites Tucson/St Philip’s Plaza University. Our spot offers convenience and beauty, being close to various attractions. We appreciate your feedback!
John, thank you for selecting Homewood Suites Tucson/St Philip’s Plaza University and giving us the highest rating. We're delighted to hear that your stay was enjoyable and we look forward to having you with us again in the future.
8/10 Good
Kim
Mar 16, 2024
Kim
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 7, 2024
Thanks for the 4/5 rating, Kim!We're happy you had such a lovely stay at Homewood Suites Tucson/St Philip’s Plaza University! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.
Hotel was centrally located to the things we wanted to do. A few nice restaurants and a wine bar were steps from the hotel, which was perfect for our needs. We didn't use the pool but there was a nice pool area and other outdoor spaces to sit and relax
Kathleen
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 12, 2024
Kathleen, it's wonderful to hear that Homewood Suites Tucson/St Philip’s Plaza University's central location and proximity to enjoyable local dining met your needs perfectly. We're glad to know you appreciated our outdoor spaces as well. We hope to welcome you back in the future; perhaps you'll have the chance to experience our pool area next time!
2/10 Terrible
Jose
Feb 25, 2024
Disliked: Staff & service
Jose
Stayed 3 nights in Feb 2024
Response from Customer Service on Feb 27, 2024
We appreciate your feedback, Jose.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.
Thank you for the wonderful rating, Keri!It's fantastic you enjoyed your time at Homewood Suites Tucson/St Philip’s Plaza University so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!
Hotels over 20+ years old need to be total remodel
Major hotel chains have failed to recognize that hotel rooms have a life expectancy of around 15-20 years. At the end of that time period, the hotel rooms should get a total make-over. The Homewood suites Philips Plaza in Tucson is very tired and needs a complete makeover. Couch, seating chair, carpet, etc. are very worn and not comfortable to sit in. Was disappointed that Hilton has not reinvested in their hotels.
Andrew
Stayed 8 nights in Feb 2024
Response from Customer Service on Feb 20, 2024
Andrew, thank you for taking the time to share your overview of your stay. We understand that you felt the room and its furnishings were due for an upgrade. Our goal is to offer comfortable accomodations and it seems we did not meet your expectations. We appreciate your perspective and will take your feedback into consideration as we continually work to improve our guest experience.
Great stay. Only disappointment was breakfast. Pre-made eggs, old dried out sausage.
Robert
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 12, 2024
Robert, it's wonderful to hear you had a great stay at Homewood Suites Tucson/St Philip’s Plaza University. We're thankful for your feedback regarding breakfast, as it helps us strive for ongoing improvements in our offerings. We wish your dining experience had been as enjoyable as the rest of your stay and we'll take your observations under consideration. We look forward to your next visit for an even more satisfying experience.
Duane, it's wonderful to see your 10/10 rating of Homewood Suites Tucson/St Philip’s Plaza University. We're thrilled that you had a great experience and we hope to see you again soon.
Flora, we're thrilled to hear you had a fantastic stay at Homewood Suites Tucson/St Philip's Plaza University. It's wonderful you appreciated not only our property but also our efficient service. Your positive experience truly encapsulates the high standards we strive for. Looking forward to welcoming you back for another memorable visit.
Ashley, the team at Homewood Suites Tucson/St Philip’s Plaza University is thrilled to hear you appreciated the advantageous location. We look forward to welcoming you back on any future visits to Tucson.
Judith, thank you for choosing to stay at Homewood Suites Tucson/St Philip’s Plaza University and taking the time to rate us. We're pleased that your experience largely met your expectations. We always strive for exceptional service and want to ensure every visit is enjoyable. If there's anything you think we could improve upon, please feel free to share. We look forward to welcoming you back in the future.
We came to Tucson, Arizona to celebrate The New Year. We went hiking to Saguaro National Park and had a tour at Old Tuscon. Our stay was awesome specially the bbq area. We ended up grilling for New Years Dinner. Service over all was 5 stars.
Yaira
Stayed 3 nights in Dec 2023
Response from Customer Service on Jan 9, 2024
Yaira, it's delightful to hear that your New Year celebration at Homewood Suites Tucson/St Philip’s Plaza University was a memorable one. We're glad that you enjoyed our BBQ area and that you found the service to be top-notch. We sincerely hope your travels bring you back for further exploration of Tucson, Arizona.
6/10 Okay
EMILIANO
Dec 22, 2023
Liked: Staff & service
EMILIANO
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 24, 2023
EMILIANO, thank you for taking a moment to rate your stay. As it seems there may have been aspects of your visit that did not meet your expectations, we encourage you to share any specific feedback. It helps us to refine our services and enhance the experience for our future guests.
Second time at this property, once for work and this time for fun. The full kitchen is great as well as coffee 24/7 in the breakfast area. Close to shopping. There is a ceiling fan in the bedroom which is rare but much appreciated! Will go back.
Audry
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 19, 2023
Audry, we're thrilled to hear that your experiences at Homewood Suites Tucson/St Philip’s Plaza University have been consistently great. The 24/7 coffee availability and full kitchen facilities indeed make for a home-like environment. We're glad these features, along with the convenience of nearby shopping and the appreciated ceiling fan addition, have contributed to your enjoyable stays. We eagerly await your return.
Robert, thank you for choosing to stay at Homewood Suites Tucson/St Philip’s Plaza University. Seeing a score like yours is truly a pleasure. Without any specifics, we hope you enjoyed your stay and would welcome any further feedback. You're appreciated and we would be thrilled to see you again in future.
Tom, thank you for the perfect score! It's wonderful you had such an excellent stay at Homewood Suites Tucson/St Philip’s Plaza University. We're looking forward to welcoming you back in the future!
10/10 Excellent
Audry
Dec 11, 2023
Audry
Stayed 2 nights in Nov 2023
Response from Customer Service on Dec 12, 2023
Audry, it's delightful to hear that you had a wonderful experience at the Homewood Suites Tucson/St Philip’s Plaza University. We hope to welcome you back in the near future for another outstanding visit. Thank you for your top rating!
Room cleaning stated as one time every two days but every time you have to call the front desk for arrangement . One time was even missed even we have requested for housecleaning after two days. Need improvement.
Tang Hung
Stayed 6 nights in Nov 2023
Response from Customer Service on Dec 5, 2023
Tang Hung, thank you for sharing your feedback. It's regrettable to learn of your experience regarding room servicing. We assure you, that our team members are dedicated to providing timely service, and we'll certainly strive to refine our processes for better guest satisfaction. We look forward to the opportunity to show you these improvements on your next visit.
DJ, we are delighted to hear you enjoyed the convenient location of Homewood Suites Tucson/St Philip’s Plaza University. We hope to welcome you back for another pleasant stay in the future.
2/10 Terrible
Michael
Dec 1, 2023
Michael
Stayed 1 night in Oct 2023
Response from Customer Service on Dec 5, 2023
Michael, we regret to see your recent stay didn't meet expectations. We strive to deliver a high-quality experience for each guest and it appears we missed this mark with your visit. Actions are in place to continually improve. If there are specific issues you'd like to discuss further, please reach out directly to the hotel. We value your feedback.
Jufang, it's wonderful to hear that you had a positive experience at Homewood Suites Tucson/St Philip’s Plaza University. We're happy we could meet your expectations and hope to serve you again soon.
Tang Hung, it's heartening to hear that you found Homewood Suites Tucson/St Philip’s Plaza University to be a comfortable, serene, and secure haven during your stay. We greatly appreciate your review and look forward to welcoming you back soon.
Good breakfast. Nice pool and jacuzzi. Super convenient location
Natalie
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 25, 2023
Natalie, thank you for choosing Homewood Suites Tucson/St Philip’s Plaza University for your stay. We're glad to hear you appreciated our breakfast offerings, swimming pool, jacuzzi, and location. We endeavor to provide our guests with enjoyable amenities and a convenient stay and we're thrilled to know we achieved this during your stay. We look forward to welcoming you back for another exceptional visit.
Judith, thank you for your 5-star rating for Homewood Suites Tucson/St Philip’s Plaza University. We're delighted to know we were able to meet your expectations. We hope to welcome you back in the near future. Your satisfaction is our biggest reward.
Great stay, friendly staff, clean room. Environment made me and my family feel safe
Crystal
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 19, 2023
Crystal, thank you for sharing your positive experience at Homewood Suites Tucson/St Philip’s Plaza University. We're glad to hear our team members were able to make you and your family feel safe, and appreciated the clean atmosphere. Looking forward to welcoming you back for another great stay.
Homewood Suites is a very good facility, with super-helpful staff. It's location is wonderful. Within a 1 minute walk there is coffee (open at 6am!), yoga, restaurants, a miles-long path to walk, jog or bike, and it is a great location to launch for day-trips. I will definitely stay here again.
laura
Stayed 5 nights in Nov 2023
Response from Customer Service on Nov 14, 2023
Laura, we're thrilled Homewood Suites Tucson/St Philip’s Plaza University met your expectations and you delighted in our prime location. We strive to provide exceptional service, and it sounds like our team members went above and beyond to ensure your needs were met. We're already looking forward to your next visit. Safe travels until then.
We loved the location and available parking but that was about it. The standard of service and cleanliness was subpar for a hotel in the Hilton chain. The guest rooms would greatly benefit from a deep cleaning. We considered asking for another room but after speaking with someone staying on the third floor, we decided not to take the chance. Unfortunately the front clerk wasn’t overly friendly either… kind of felt like we were bothering her by just checking in and out. Don’t think we will be staying here again.
Jessica R
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 6, 2023
Jessica, thank you for sharing your thoughts. It's pleasing to know that you appreciated the convenience of the location and parking. However, we regret to hear of your concerns surrounding cleanliness and the quality of service on your stay. Be assured, our aim is to deliver top-tier guest experiences and we take feedback seriously to improve. We apologize if you felt less than warmly welcomed at the front desk. We will take your insights under careful consideration and work towards improvements. Despite your past stay, we truly hope for the opportunity to restore your confidence in our hotel in the future.
Thank you for the wonderful rating, David!It's excellent you enjoyed your time at Homewood Suites Tucson/St Philip’s Plaza University so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
Very clean, very convenient hotel. A good, full breakfast was available each day.
Richard
Stayed 1 night in Oct 2023
Response from Customer Service on Oct 16, 2023
Richard, it's wonderful to hear that you found Homewood Suites Tucson/St Philip’s Plaza University to be spotless and well-located. We're pleased that our hearty morning offerings hit the spot for you. Thank you for sharing your valuable thoughts, and we hope to have the pleasure of hosting you again soon.
10/10 Excellent
Larry
Sep 29, 2023
Larry
Stayed 1 night in Sep 2023
Response from Customer Service on Oct 19, 2023
Larry, thank you for letting us know about your positive stay at Homewood Suites Tucson/St Philip’s Plaza University. It thrills us to see guests enjoying their time with us. Please visit us again soon for another exceptional experience.
We love to stay often with the family. Has many dining options. It’s clean and friendly.
XOCHITL
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 23, 2023
Thank you for taking the time to leave this wonderful rating! We hope to see you again soon at Homewood Suites Tucson/St Philip’s Plaza University so we can share yet another amazing experience!
Thanks, Toby! It's outstanding your time at Homewood Suites Tucson/St Philip’s Plaza University was fantastic. We can't wait until your next visit!
10/10 Excellent
Bianca
Sep 2, 2023
Bianca
Stayed 1 night in Sep 2023
Response from Customer Service on Sep 22, 2023
Thank you for this excellent rating, Bianca!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Homewood Suites Tucson/St Philip’s Plaza University! We'd love to host you again someday for yet another unforgettable visit.
Check in was very meh. The girl isn’t meant for customer service. I had to ask the questions here: when’s checkout. When’s breakfast, etc
We stayed on a Saturday and Sunday morning the dumb market right outside starts blasting music at 7AM! We weren’t warned there was a market who starts blasting music.
I notified the front office but both ladies didn’t give to cares about it.
brian
Stayed 1 night in Aug 2023
Response from Customer Service on Aug 25, 2023
Brian, it's regretful to learn that your recent visit didn't meet your expectations. We're sorry that you had concerns about the clarity of information at check-in, as well as noise disturbances during your stay. We always strive for our guest’s comfort and care, and the experience you describe is not indicative of the warm hospitality we aim to provide. Your comments will be shared with our team to help us improve. We sincerely hope for the opportunity to better serve you in the future.
Barrie, thank you for choosing the Homewood Suites Tucson/St Philip’s Plaza University and taking the time to rate us. We're thrilled to learn you enjoyed your stay. We look forward to welcoming you back for another pleasant experience.
8/10 Good
Michael
Travelled with family and small children
Aug 23, 2023
Liked: Staff & service, amenities
Disliked: Cleanliness
I have stayed here before and everything was great. The second time everything was good except the floor of the room, manily the carpet, was filthy. It turned the bottoms of my socks black. I suggest that a deep cleaning be done for all the carpets in the rooms. Other than that it is an excellent place to stay.
Michael
Stayed 14 nights in Aug 2023
Response from Customer Service on Aug 23, 2023
Michael, thank you for your continuing loyalty to Homewood Suites Tucson/St Philip’s Plaza University. It's regrettable to hear about the cleanliness issue you experience with the carpet. Ensuring impeccable cleanliness is a top priority for us, and we're implementing steps for thorough carpet maintenance. We're relieved you still find us an excellent place to stay and we look forward to having you again. Rest assured, your next stay will align more with your previous positive experience.
Anna, thank you for leaving us a great rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Homewood Suites Tucson/St Philip’s Plaza University!
I had one problem, and staff were very quickly able to identify and repair. Very friendly
CHRIS
Stayed 3 nights in Jul 2023
Response from Customer Service on Aug 1, 2023
Thanks for the splendid review, Chris!It's fantastic you had such an excellent experience at Homewood Suites Tucson/St Philip’s Plaza University and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you.We look forward to hosting you again soon so we can share another amazing experience with you.
Hello Jeff,It's wonderful to hear that Homewood Suites Tucson/St Philip’s Plaza University's location was convenient for your needs. We appreciate your feedback and hope to see you again soon!
Thank you for the 4-star rating, Susan!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Homewood Suites Tucson/St Philip’s Plaza University. Thank you again for sharing!
10/10 Excellent
david
Jul 18, 2023
david
Stayed 3 nights in Jul 2023
Response from Customer Service on Jul 20, 2023
Thank you for the perfect rating, David!We are very pleased to hear that you had a wonderful stay at Homewood Suites Tucson/St Philip’s Plaza University. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
10/10 Excellent
ANTOINETTE
Jul 1, 2023
ANTOINETTE
Stayed 4 nights in Jun 2023
Response from Customer Service on Jul 21, 2023
Thank you for the amazing rating, Antoinette!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Homewood Suites Tucson/St Philip’s Plaza University soon!Thanks again for leaving your feedback!
Thank you for the excellent rating, Margarita!Our goal is to go above and beyond to ensure our guests have a memorable experience at Homewood Suites Tucson/St Philip’s Plaza University! We look forward to hosting you again soon.
6/10 Okay
Mary
Business traveller
Jun 11, 2023
Disliked: Cleanliness, room comfort
Mary
Stayed 5 nights in Jun 2023
Response from Customer Service on Jun 12, 2023
Thank you for sharing your feedback, Mary!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.
10/10 Excellent
Joshua
May 27, 2023
Joshua
Stayed 1 night in May 2023
Response from Customer Service on May 29, 2023
Thank you for the fantastic rating, Joshua!We strive to make all of our guests feel welcome and relaxed during their time at Homewood Suites Tucson/St Philip’s Plaza University! We can't wait to see you again soon.