The staff was great at this location including the man that made breakfast! Room was clean and evrything was fine, hot tub was cold as ice, pool supposed to be heated was also cold as ice, fireplace outside by pool broken, homeless all over the place so cant feel safe and feel like you have to watch your car all night. I booked this hotel specifically for the hot tub and it dodnt work. Was told they can call maintenance but they wont be in until 6am then next day! Could have stayed at the Motel 6 and got the same experience. Sad for a Hyatt.