Exterior

Reviews of Embassy Suites by Hilton Tucson Paloma Village

3.5 out of 5
Embassy Suites by Hilton Tucson Paloma Village
3110 East Skyline Drive, Tucson, AZ

Reviews

8.8

Excellent

Rating 10 - Excellent. 638 out of 1003 reviews" "
Rating 8 - Good. 215 out of 1003 reviews" "
Rating 6 - Okay. 73 out of 1003 reviews" "
Rating 4 - Poor. 52 out of 1003 reviews" "
Rating 2 - Terrible. 25 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, nice outdoor pool and hot tub, great free omelette bar and a nightly hosted happy hour with healthy snacks!
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 16, 2024
Joseph, we're thrilled to hear that you enjoyed your stay at Embassy Suites by Hilton Tucson Paloma Village. It's wonderful to see that the cleanliness, comfort, outdoor pool, hot tub, and complimentary breakfast bar added to your experience. We're also delighted that you appreciated the evening happy hour with healthful treats. We look forward to welcoming you back in the future for another great stay.

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Our family enjoys staying here.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Gabriel, it's wonderful to hear that your family relishes your stays at Embassy Suites by Hilton Tucson Paloma Village. Thank you for sharing your experience and for the support. We look forward to welcoming you and your family back.

10/10 Excellent

Claudine, Cypress

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall stay was great. Too close to the road so noisy especially the early times of the night. Breakfast options were great. I had the king suite which is lots of space. I would definitely recommend it
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Claudine, it's wonderful to hear you enjoyed your stay at Embassy Suites by Hilton Tucson Paloma Village. We appreciate your feedback regarding the road noise and are pleased you found our breakfast options pleasing. Our roomy king suite seems like it fit your needs perfectly. We're delighted that you would recommend our hotel. Thank you for sharing your positive experience with us.

10/10 Excellent

Tom

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 6 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Thank you for this excellent rating, Tom!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Embassy Suites by Hilton Tucson Paloma Village! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 6, 2024
Laura, we're pleased to learn that you found the Embassy Suites by Hilton Tucson Paloma Village to meet your liking. We strive to maintain our high standards and your feedback validates our efforts. We look forward to hosting you again.

10/10 Excellent

Rich

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 2, 2024
Rich, thank you for your excellent score! We're thrilled to hear that you had a positive stay at Embassy Suites by Hilton Tucson Paloma Village. It's feedback like yours that motivates our team members to continue delivering top-tier experiences. We're looking forward to welcoming you back in the future. Safe travels!

10/10 Excellent

Stacey

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good. Clean and quiet. Nice property to bring your dog.
Stayed 5 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Stacey, it's wonderful to hear that your experience at Embassy Suites by Hilton Tucson Paloma Village was positive. We're delighted that you and your furry friend enjoyed the quiet cleanliness of our property. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Monica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We reserved a room with 2 queen beds, a sep living room area with sofa bed and it's perfect for our family. Our teen has the sofa bed, our daughter is in the bedroom with us. Everyone has space and we even had pool time. The staff have been so super great and helpful.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 31, 2024
Monica, it's fantastic to hear that Embassy Suites by Hilton Tucson Paloma Village was able to accommodate your family needs efficiently. We're pleased to learn the separate living room area and the additional bed provided the right amount of space for everyone. It's also wonderful to hear that our team members were able to contribute positively to your stay. We trust that the pool added an extra layer of fun to your family vacation. We hope to be your family's choice of stay again when you next visit Tucson.

10/10 Excellent

Rita

Travelled with partner
Liked: Property conditions & facilities
This property has friendly helpful staff. It’s quiet and clean. Delicious omelets.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Rita, it's wonderful to hear your stay at Embassy Suites by Hilton Tucson Paloma Village was a fulfilling one. We're delighted that you enjoyed our quiet, pristine surroundings and delicious omelets. Likewise, it's heartening to know that our team members made your stay more comfortable with their helpful and friendly service. We hope to welcome you back soon for another cozy experience.

4/10 Poor

Noel

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I didn't like that the hotel is advertising services that wasn't available due to the construction. You pay for conveniences, and this wasn't the case this time. They should have disclosed this at the time of booking or offered a discount on rate while construction is going on within the hotel that limits some services that customers seek.
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 25, 2024
Noel, thank you for your candid feedback. We sincerely regret that you had concerns regarding our under renovation services. We absolutely agree, being informed about potential disruptions is important when planning a stay. While we strive to deliver all services at all times, sometimes improvements are necessary to enhance guest experience. We'll definitely consider your suggestion about discussing alterations in services at the time of booking. We're open to all feedback like this as it helps us improve and deliver an excellent experience in the future. Thank you again for your perspective, and we hope for another opportunity to win your trust.

10/10 Excellent

asmir

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Asmir, thank you for your rating! We're delighted you had a fantastic stay at Embassy Suites by Hilton Tucson Paloma Village. Your satisfication is our top priority, and we hope to welcome you back in the future.

6/10 Okay

Stuart

Travelled with family
Hotel was remodeling-was not told. Staff could have smiled and been more pleasant. Buffet was average but not like stays at other Embassy Suites. Buffet staff needed more help.
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 15, 2024
Stuart, it sounds like your stay with us was not up to your expectations, particularly in regard to the renovations and the dining experience. While our team members strive to provide exceptional service, we regret to hear that it didn't come across in your interactions. We'll use your feedback to make improvements and hope you will consider giving us another chance to offer a more fulfilling experience.

8/10 Good

Jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is being remodeled so it was kind of impractical, but other than that it was a good stay.
Stayed 1 night in Feb 2024
Response from Customer Service on Mar 3, 2024
Jorge, we appreciate your understanding during our renovation period. It's pleasing to know that despite this, we still managed to assure a satisfactory stay at the Embassy Suites by Hilton Tucson Paloma Village. We're eagerly anticipating showing you the improvements on your next visit.

10/10 Excellent

Martha, Pacifica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location and the facility overall.
Stayed 5 nights in Feb 2024
Response from Customer Service on Mar 2, 2024
Martha, thank you for taking the time to leave a review. We're thrilled to hear that you loved your stay at the Embassy Suites by Hilton Tucson Paloma Village. Our goal is to provide an exceptional experience, and we're glad the location and facilities met your expectations. We appreciate your feedback and look forward to welcoming you back in the future.

6/10 Okay

Kristen

Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Customer Service on Feb 29, 2024
Thank you for taking the time to submit this feedback, Kristen.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that breakfast was provided every morning and my room had a small refrigerator and microwave. I couldn't always get the TV remotes to work. I don't know if they were defective or if it was operator error. The staff were friendly and attentive. I enjoyed the stay!
Stayed 4 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Heather, we're thrilled to know you appreciated the convenience of having daily breakfast and the amenities in your room at Embassy Suites by Hilton Tucson Paloma Village. We regret to hear about the issue with the TV remotes and assure you our team members are always ready to assist with any technical difficulties. We're glad to know you found our team members to be friendly and attentive. Thank you for your positive review and we look forward to serving you again!

4/10 Poor

Barbara

Disliked: Cleanliness, staff & service, property conditions & facilities
We stayed for 7 nights. We did not have housekeeping for 4 of those nights. Only after we asked to have our room cleaned and could get fresh towels and TP. We asked every day at the main desk. Breakfast was not cooked to order. Poor food selection everything was cold. Happy Hour food was old celery and carrots. Some chips and salsa. There is a very big construction project going on during the day inside the hotel. Very dusty inside. Lots of sanding tile and cement work. This section of the hotel should be closed off for clients. Its a construction work zone. Over all I dont know if I would stay again.
Stayed 7 nights in Jan 2024
Response from Customer Service on Feb 2, 2024
Barbara, we value your feedback and understand that your recent stay didn't live up to expectations. Our team realizes that room cleanliness is a crucial part of a comfortable stay. Your comments regarding breakfast and our social hour have been noted and will be used to make improvements. We also recognize the inconvenience caused by the renovations at the property. In the end, renovations are done to enhance our guests' experiences in future stays. Your doubts about returning to our hotel concern us, and we hope for an opportunity to offer you a better experience in the future.

4/10 Poor

Lynne

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The hotel was being remodeled starting at the lobby. The area entering the elevator was under construction, the floors were bare concrete. We booked specifically because we enjoyed the dining room and bar, both closed. They served breakfast in a conference type room and the selection was subpar. There's no reason they couldn't offer a tray of decent fruit. We should have been told that they were under construction. We paid more to stay at that location, we should be offered a discount based on the huge lack of amenities, but instead given an insulting token of $20 off a night.
Stayed 3 nights in Jan 2024
Response from Customer Service on Feb 1, 2024
Lynne, thank you for sharing your feedback. We understand that experiencing renovations during your stay might not have been ideal. It is always our intention to keep our guests informed about any such changes. We regret any dissatisfaction related to the temporary changes in our dining options and the knowledgeable suggestion about the fruit selection is much appreciated. While we do offer certain promotions as a small gesture for the inconvenience caused, we understand if this did not meet your expectations. Please be assured, that your comments help shape our future improvements and we hope to welcome you back when our enhancements have been completed.

6/10 Okay

Charles

Liked: Cleanliness
The property is under doing renovations so a lot is missing like the bar area and the fancier breakfasts Embassy is known for but the happy hour was nice. They have brand new TVs but the remotes are horrible. They wouldn't turn on the TVs consistently and we gave up on the bedroom TV. After two calls we finally got maintenance to come and he gave us the LG remote but we still had to unplug and plug in the TV for it to turn on. TVs don't allow you to cast from your iPad or phone so bring a Fire stick and ask for TV remote to change input. Another tip: Hotel only has Tesla chargers. Nearby Level 2 chargers were out of service so highly suggest to fast charge at outlets before arriving in Tucson if you have a non Tesla EV. Overall, rooms are nice, quiet property when we were there. Wish the hot tub was open, too. That was roped off until the morning we left.
Response from Customer Service on Jan 22, 2024
Charles, it's great to hear that you appreciated the happy hour and found the rooms to be pleasant and serene. The comments regarding the TV remote and the charging facilities have certainly been noted. Rest assured we constantly work on improving our amenities and services for our guests. We also understand your longing for full access to amenities such as the hot tub, and are glad it became available before your departure. We appreciate your patience with the renovations which are geared towards enhancing guest experiences and hope you'll consider visiting us again in the future.

4/10 Poor

Eddie

Liked: Cleanliness
Disliked: Property conditions & facilities
Did not know that there was construction going on when we booked. Parking was hard and we had to follow the signs to where registration was. Was not terrible but if i would have know of the construction, we would have booked elsewhere.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 21, 2024
Eddie, we appreciate your feedback. It seems you faced some difficulties due to the ongoing improvements. We aim to continuously upgrade our property to better serve guests like yourself. We're sorry that your parking and registration experience wasn't the best. Next time, we assure to provide better real-time updates about our upgrades on popular booking platforms. We understand if this has led to some dissatisfaction and we hope for an opportunity to make it right in the future.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 21, 2024
Thank you for sharing your perfect rating with us, James!It's wonderful to see how much you appreciated your time at Embassy Suites by Hilton Tucson Paloma Village! We want everyone to feel right at home at Embassy Suites by Hilton Tucson Paloma Village. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Construction of lobby area left paint smells and construction vehicles taking over some of the parking Good overall experience. A -
Response from Customer Service on Jan 19, 2024
Timothy, thank you for your feedback. At Embassy Suites by Hilton Tucson Paloma Village we always strive to improve. We regret that the improvements in the lobby area had an impact on your stay, including parking availability. It's pleasing to hear that, despite this, your overall experience was good. We hope to welcome you back once our enhancements are complete.

6/10 Okay

Alan

Liked: Cleanliness, staff & service, room comfort
Checking was fine. Room was very nice. Front desk and restaurant were under construction which was a surprise. Pool closed and hot tub. Not working. Sad.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 14, 2024
Alan, it's good to hear that your check-in process went smoothly and you found your room pleasing. We appreciate your understanding concerning the ongoing renovations and regret any unexpected inconvenience you experienced, particularly surrounding the pool and hot tub. Your feedback helps us improve and we look forward to the opportunity of hosting you again in the future.

2/10 Terrible

Gary

Disliked: Room comfort
Had to ask for glasses for the bathroom, room was cold and furnace was loud. I will not return.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 11, 2024
Gary, we regret to hear that you experienced discomfort during your stay, particularly with the heating system and lack of necessary bathroom amenities. We understand that these issues affected your overall experience and led to your decision not to return. Please be assured that we take all feedback seriously and use it to improve our guest experience. We appreciate you taking the time to bring these issues to our attention.

4/10 Poor

Almasol

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I wish prior to booking the property would have disclosed that they were under construction. The check in lobby was located in the back of the hotel by the pool, and there was construction through the property with tools loose everywhere and smells of spray paint. At night there was noise surrounding the property making it difficult to sleep. On a positive note, the room we stayed in was clean, warm and the staff were very nice and they too expressed that the guests were made aware of the current construction prior to booking.
Stayed 2 nights in Jan 2024
Response from Customer Service on Jan 13, 2024
Almasol, we regret to hear about the inconvenience you experienced during your stay due to ongoing renovations. Our aim was to minimalize disruptions, but it seems we fell short in your case. We're pleased to note you found your room to be clean and cozy and appreciated our team members. To clarify, we do aim to make all guests aware of such circumstances before booking. We hope to provide a more seamless experience in the future. Thank you for your understanding.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well proportion comfortable lodging. The only downside was the food for breakfast was something that could be skipped
Stayed 1 night in Dec 2023
Response from Customer Service on Jan 3, 2024
Thank you for leaving us a great rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Embassy Suites by Hilton Tucson Paloma Village!

6/10 Okay

Tammy

Stayed 3 nights in Dec 2023
Response from Customer Service on Dec 31, 2023
Thank you for the feedback, Tammy.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast ran out of numerous food items. Other than that its a nice place
Stayed 1 night in Dec 2023
Response from Customer Service on Dec 27, 2023
Embassy Suites by Hilton Tucson Paloma Village appreciates your feedback. It's regrettable to hear about the situation with breakfast selection. We strive to ensure all our guests are provided with a wide range of culinary choices, and your insights will help us improve. It's reassuring, however, to know that you found our place enjoyable. The team looks forward to serving you even better in the future.

8/10 Good

Daniela, tucson

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 24, 2023
Daniela, we're thrilled to see your positive rating for Embassy Suites by Hilton Tucson Paloma Village. We trust you had a pleasant stay and we look forward to your next visit. Thank you for choosing us!

8/10 Good

Craig

Travelled with family
Liked: Cleanliness, staff & service
Fit our needs.
Stayed 4 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
Craig, it's great to know that Embassy Suites by Hilton Tucson Paloma Village met your needs. We're grateful for your rating and we hope to host you again in the future.

4/10 Poor

JOSE

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 18, 2023
Thanks for the feedback, Jose.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

10/10 Excellent

GUILLERMO

Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 13, 2023
Thank you for the wonderful rating, Guillermo!We're thrilled to see how much you enjoyed staying at Embassy Suites by Hilton Tucson Paloma Village. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Excellent

Thomas

Stayed 1 night in Dec 2023
Response from Customer Service on Dec 10, 2023
Thanks for the fantastic rating, Thomas!It's outstanding we could exceed your expectations during your stay at Embassy Suites by Hilton Tucson Paloma Village. We're all looking forward to your next stay with us.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 6, 2023
Karen, your support and feedback for Embassy Suites by Hilton Tucson Paloma Village is truly appreciated. We're committed to improving our guests' experiences and your rating helps us do so. We look forward to welcoming you back in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value Great breakfast Good happy hour Could have used more bathroom Amy Really could have used a bathrobe!
Stayed 2 nights in Dec 2023
Response from Customer Service on Dec 5, 2023
Thank you for taking the time to share your experience. It's delightful to hear that you enjoyed the value, breakfast, and happy hour at Embassy Suites by Hilton Tucson Paloma Village. Regarding the bath amenities and desire for a bathrobe, we appreciate your feedback. The comfort and satisfaction of our guests is a priority, and your comments will be conveyed to our team for consideration. We look forward to delighting you with every detail during your next stay.

8/10 Good

francine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a suite with separate bedroom made life easier. Checkin was easy and friendly. Our room clean and comfortable. The hotel has both a restaurant (breakfast and dinner) and a bar and gives you 2 drinks each for each day of your stay. The negative - they were totally unprepared for the amount of guests over the thanksgiving weekend. Breakfast was chaotic, they ran out of forks and coffee. Never mind. Having a made to order egg station is great but not if it takes almost 30 minutes today.
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 28, 2023
Francine, it's splendid to hear you appreciated the separate bedroom in your suite, the efficient check-in process, and our welcoming team members at the Embassy Suites by Hilton Tucson Paloma Village. We're thrilled you enjoyed our complementary drink offer and on-site dining options. However, it seems your breakfast experience didn't quite meet your expectations. We acknowledge your feedback regarding better preparation during peak periods; it's valuable in ensuring the dining experience is smooth for all guests. We anticipate your next visit will be even more seamless. Thank you for your review!

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay for the weekend. Relaxing, clean and quiet environment. Easy parking and good shopping nearby. Highly recommend.
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 26, 2023
Alaina, thank you for sharing your positive experience at Embassy Suites by Hilton Tucson Paloma Village. We're delighted you found our environment peaceful and clean, and appreciated the convenience of our parking facilities and nearby shopping options. We're thrilled to receive your recommendation and look forward to serving you again in the future.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very neat and clean
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 19, 2023
Elizabeth, thank you for sharing your impressions of the Embassy Suites by Hilton Tucson Paloma Village. We're thrilled to hear that you found our property to be impeccably tidy. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Pat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only gripe, and it's a small one, is that they ran out of potatoes at breakfast. I've stayed dozens, if not hundreds, of nights at Embassy Suites and that was a first. It was especially surprising as the hotel did not seem overly crowded.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 18, 2023
Pat, it's great to hear that you've chosen Embassy Suites by Hilton Tucson Paloma Village frequently for your stays. We regret that we ran a bit short on breakfast offerings during your recent visit, an issue we don't typically encounter. We appreciate your patience and will ensure we improve in this area. Looking forward to welcoming you back soon.

10/10 Excellent

robin

Enjoyed our stay
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 17, 2023
Thank you for the amazing rating, Robin!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Embassy Suites by Hilton Tucson Paloma Village soon!Thanks again for leaving your feedback!

4/10 Poor

Adele

Stayed 1 night in Nov 2023
Response from Customer Service on Dec 6, 2023
Adele, your feedback is quite important to us and would truly appreciate if you could share more about your stay. Please feel free to connect directly so we can better understand your experience. We look forward to hearing from you soon.

10/10 Excellent

Chrystyl

Travelled with family
Liked: Amenities, property conditions & facilities
Close to my relatives...great breakfast and happy hr..very quite .no inside noise from room to room
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 16, 2023
Chrystyl, thank you for sharing your experience at Embassy Suites by Hilton Tucson Paloma Village. We're delighted you valued the tranquility of our rooms and enjoyed our breakfast as well as the happy hour. Your kind remarks are greatly appreciated. We look forward to welcoming you again in the near future.

10/10 Excellent

JoAnn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice property but currently under renovation
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 15, 2023
JoAnn, it's a delight to see you enjoyed your stay at Embassy Suites by Hilton Tucson Paloma Village. We appreciate your understanding as we undergo renovations to enhance our guest experience further. We look forward to welcoming you back to our improved surroundings on your next visit!

10/10 Excellent

KARRYN

Travelled with group
Liked: Amenities
Amazing breakfast selection, happy hour menu tasty also. Front desk staff wonderful, personable, professional. Close to food, shopping, art gallery or 2. Will definitely be back
Stayed 2 nights in Nov 2023
Response from Customer Service on Nov 13, 2023
Karryn, it's a delight to hear you enjoyed the diverse breakfast and appetizing happy hour menu at Embassy Suites by Hilton Tucson Paloma Village. We're also glad our front office team members made a positive impression with their professionalism and friendliness. Your appreciation for our proximity to local attractions, eateries, and shops affirms our location's convenience. The team eagerly awaits your return for another wonderful experience.

2/10 Terrible

Jaime

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
unfortunately this was a bad experience for my family from the get go, the front desk was unattended when we arrived waited 10 minutes, we got to our room and it smelled like sewage. called the front desk and notified them immediately. she then told me that they were booked didnt, have rooms and to deal with expedia, poor unprofesional service, with mediocre room conditions, another thing the fire alarm is hanging off the wall. absolutely dissapointed with the way this was handled
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 11, 2023
Jaime, it's regrettable to read about your recent stay. It seems the swift check-in we strive for was not met and there were issues related to room conditions. It saddens us to know that our team at the front desk did not live up to your expectations and we regret the inconvenience caused due to the room's issues. Your feedback will indeed be valuable for us to rectify these concerns and ensure a better guest experience in the future.

10/10 Excellent

Andrea

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for one night and had a nice and comfortable stay. My room was spacious and clean and there was. CVS in the same shopping center for convenience items. It was an approx 16 drive to UofA and was quiet and safe.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 11, 2023
Andrea, it's wonderful to know Embassy Suites by Hilton Tucson Paloma Village provided you with a pleasing and restful one-night stay. We're glad the spaciousness and cleanliness of your room added to your comfort. Proximity to local convenience stores evidently magnified the convenience of your stay. It's also a pleasure to know our location was suitable for your needs. We are grateful for your kind words and we hope to have the opportunity to host you again in the future. Keep safe!

6/10 Okay

Joseph

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location. Property under construction, many services closed. A tad shabby. Even the renovated rooms. A shame, since that location deserves a nicer hotel.
Stayed 5 nights in Nov 2023
Response from Customer Service on Nov 9, 2023
Joseph, thank you for taking the time to share your recent experience. It's unfortunate to learn that our current renovation process impacted your stay. We assure you that these improvements are aimed at delivering upgraded facilities and a revitalized ambiance. We hope to have the opportunity to welcome you back to our refreshed hotel in the future.

6/10 Okay

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a quick trip
It was a nice hotel but I didn't not get the room I reserved.
Stayed 1 night in Nov 2023
Response from Customer Service on Nov 6, 2023
Robert, it's regrettable to know that your stay did not align with your reservations. Our team puts great effort into ensuring accuracy with room allotments, and we're sorry to hear about this anomaly. We welcome the opportunity to rectify this inconsistency in the future. Thank you for sharing your experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
I was disappointed that the hot tub was Out of service 😞 the pool was a little cool but bearable. Also the breakfast wasn’t being replenished in a timely manner. If you weren’t part of the first wave when they open ..you had to wait for things. ie..bacon, fruit..etc
Stayed 3 nights in Nov 2023
Response from Customer Service on Nov 6, 2023
Thank you for sharing your experiences. We regret to hear about your encounter with some amenities not being available as expected and the inconvenience during breakfast times. We value your feedback and it will be shared with our team members to keep enhancing our offerings. Despite these, we trust that the rest of your stay was satisfactory, and we hope you will join us again in the future so we can provide a better experience.

10/10 Excellent

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good experience, awesome breakfast and nice and friendly staff.
Stayed 3 nights in Oct 2023
Response from Customer Service on Oct 31, 2023
Ralph, thanks for showcasing your enjoyable stay at Embassy Suites by Hilton Tucson Paloma Village. It's rewarding to read about your compliments on our breakfast selections and the approachable nature of our team members. We look forward to your next visit, ensuring another positive experience.