Standard Room, 1 King Bed, Non Smoking, Kitchenette

Reviews of Best Western InnSuites Tucson Foothills Hotel & Suites

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 459 out of 1049 reviews" "
Rating 8 - Good. 307 out of 1049 reviews" "
Rating 6 - Okay. 138 out of 1049 reviews" "
Rating 4 - Poor. 79 out of 1049 reviews" "
Rating 2 - Terrible. 66 out of 1049 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Dick

Liked: Cleanliness, staff & service, property conditions & facilities
No elevator- outside stairs - had rain some water puddles but all went well!
Stayed 2 nights in Mar 2024

10/10 Excellent

joseph, redlands

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great! My family and I liked our stay here. We enjoyed the complimentary breakfast in the morning, happy hour in the evening. The pool and jacuzzi were clean, as well as the rooms and the beds were comfortable.
Stayed 3 nights in Mar 2024
Response from Front Office Supervisor on Mar 25, 2024
Thank you for your stellar review! We're very happy to hear you enjoyed your stay and the accommodations we offer. We hope to see you again in the future!

10/10 Excellent

rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Mar 2024
Response from Front Office Supervisor on Mar 25, 2024
Thank you for your wonderful review! We hope to see you again in the future!

4/10 Poor

Pamela

Travelled with partner
Liked: Staff & service
Very old and small compared to other Best Westerns. Room door numbers need to be changed, you CAN NOT SEE the numbers. Breakfast was great, except that you had to stand and eat. The people at the front counter were gracious, and very happy to help you
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 25, 2024
We sincerely apologize that your stay did not meet your expectations. We use this feedback to implement changes to provide a better experience for future guests. Thank you for taking the time to leave an honest and detailed review. We hope you will consider staying with us again in the future, as we are always striving to improve the guest experience.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Front Office Manager on Mar 22, 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities
Need more handicap parking spaces and placed throughout the parking spaces.
Stayed 4 nights in Mar 2024
Response from Front Office Manager on Mar 21, 2024
Thank you for your review. We do have handicap parking available on all sides of our property. Considering that we only have two ADA rooms, and they are next to each other, this feels sufficient. We are available for luggage assistance if that would help in future.

8/10 Good

Dan

Liked: Staff & service, property conditions & facilities
Was a bit dated but was fine. Clean and good customer service. The little restaurant /bar was great.
Stayed 7 nights in Mar 2024
Response from Front Office Manager on Mar 21, 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 4 nights in Mar 2024
Response from Front Office Manager on Mar 18, 2024
Thank you for your review. We look forward to seeing you again in the future.

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Convenient pool and hot tub, friendly and helpful staff,comfortable bed and furnishing
Stayed 8 nights in Mar 2024
Response from Front Office Manager on Mar 13, 2024
Thank you for your review. We hope to see you again in the future.

4/10 Poor

Saif

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk receptionist was not helpful at all.
Stayed 3 nights in Mar 2024
Response from Front Office Supervisor on Mar 11, 2024
Thank you for your review and honest feedback. Can you elaborate as to how the front desk was not able to help you? I apologize that your stay did not meet expectations and we hope to see you again in the future.

8/10 Good

Rob

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel but some outlets didn’t work and shower leaked. Staff was great
Stayed 2 nights in Mar 2024
Response from Front Office Supervisor on Mar 11, 2024
Thank you for your great review and honest feedback. I will have maintenance take a look at the room you were in and get that resolved. We hope you will return in the future.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 11, 2024
Thank you for your wonderful review! We hope to see you again in the future!

10/10 Excellent

Patricia

Check in was efficient and helpful
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on Mar 9, 2024
Thank you for your stellar review! We hope to see you again in the future!

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was excellent! Beds were comfortable. But property is old
Stayed 4 nights in Mar 2024
Response from Front Office Supervisor on Mar 9, 2024
Thank you for your review. We apologize that your stay did not meet expectations and hope that you brought your concerns to staff so that we could have had the chance to address any issues you may have encountered. We are in the process of renovations and are about 50% of the way through. We hope you'll return again in the future to see the changes for yourself.

10/10 Excellent

MANISHKUMAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very cooperative
Stayed 3 nights in Feb 2024
Response from Front Office Supervisor on Mar 4, 2024
Thank you for the wonderful review! We hope to see you again in the future!

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt that it was very reasonably priced. The continental breakfast was very good and consisted of a reasonable amount of choices! Very good in terms of value!
Stayed 4 nights in Feb 2024
Response from Front Office Supervisor on Mar 4, 2024
Thank you for your great review! We hope to see you again soon

10/10 Excellent

Sam

Business traveller
Liked: Cleanliness, staff & service, amenities
The down thing was the parking was small they're meant to be for trucks .
Stayed 1 night in Feb 2024
Response from Front Office Supervisor on Mar 4, 2024
Thank you for your review and honest feedback. We hope to see you again in the future!

6/10 Okay

Jay

Travelled with family, Business traveller
Liked: Staff & service
Location
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Mar 2, 2024
Thank you for your review. We hope to see you again in the future.

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool, hot tub and option of food on property was great.
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Mar 2, 2024
Thank you for your review. We look forward to seeing you again in the future so that you can enjoy our amenities again.

2/10 Terrible

ZBIGNIEW, Las Vegas

Stayed 1 night in Feb 2024
Response from Front Office Manager on Mar 21, 2024
Thank you for your review. We apologize that your stay did not meet expectations and hope that you brought your concerns to staff so that we could have had the chance to address any issues you may have encountered.

10/10 Excellent

John

Business traveller
Liked: Cleanliness
Decent for the price. The rooms are small but clean and comfortable. Staff is friendly and professional. However no elevator for second floor rooms. Which I was told is what I booked, but if booked directly instead of via Expedia they would have given me a bottom floor room.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 29, 2024
Thank you for your detailed review. You are correct. The hotel staff will always be the most knowledgeable about the property, so we can help guide you into the room that you're looking for.

8/10 Good

Gregory, Sierra Vista

Stayed 1 night in Feb 2024
Response from Front Office Manager on Mar 21, 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

delfina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Considering the fee, this hotel is excellent Super clean, great breakfast , service excellent.
Stayed 3 nights in Feb 2024
Response from Front Office Supervisor on Feb 27, 2024
Thank you for the wonderful review! We hope to see you again in the future!

8/10 Good

agnes

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice to have a small restaurant on site to grab a bite in early evening and a nice surprise to have a happy hour, social from 5 to 630 and to be able to have free water bottles when you leave for the day.
Stayed 3 nights in Feb 2024
Response from Front Office Manager on Feb 24, 2024
Thank you for your review and comments about our amenities. We look forward to seeing you again in the future.

4/10 Poor

Vasyl, Pelham Manor

Disliked: Cleanliness, staff & service, property conditions & facilities
Except for breakfast and good temperature heated pool it is a cheap motel. Rooms are small, nasty and smell bad.
Stayed 3 nights in Feb 2024
Response from Front Office Supervisor on Feb 20, 2024
Thank you for your review and honest feedback. We can use this information to improve our property and we thank you. We are sorry that your stay did not meet expectations and we hope that you will return in the future as we are always trying to improve on the guest experience. Did you report any of the room issues to the front desk? In the future, if you let us know you are not satisfied with your room we can rectify the situation.

8/10 Good

Gary

Travelled with partner
Liked: Staff & service, amenities
Room 238 needs a new bed 😊
Stayed 3 nights in Feb 2024
Response from Front Office Supervisor on Feb 20, 2024
Thank you for your review! We hope to see you again in the future. I apologize that the bed was not to your liking. I will have maintenance take a look at that bed.

8/10 Good

Deanna

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for a week. Our room was dark and out dated but some of the rooms have been renovated and look way nicer. Our room also faced north which meant we didn't get any sun coming in. The front desk staff were really friendly and helpful. We liked all the little perks - free breakfast, happy hour and water. We made good use of the bbq on the property. The location is great and a short drive to anything you need. It is only 15 min to Oro Valley and Catalina State park. I think we qould havebeen happier with a renovated room or one facing a different direction.
Stayed 5 nights in Feb 2024
Response from Front Office Supervisor on Feb 20, 2024
Thank you for your review and honest feedback. We can use this information to improve our property and we thank you. We are currently in the process of renovations and have finished about 50% of our rooms. We are sorry that your stay did not meet expectations and we hope that you will return in the future as we are always trying to improve on the guest experience. If you call the morning of your arrival we can assign you a renovated room if it is available.

10/10 Excellent

PATRICIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 16, 2024
Thank you for your review. We look forward to seeing you again in the future.

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the happy hour. Met lots of nice people.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 16, 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

Beverly

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I decided to stay elsewhere due to the fact… I guess I didn’t realize that the doors of the hotel is from the outside and no elevator for the luggage I have… The guest services were amazing and the room was nice but smaller than expected
Stayed 2 nights in Feb 2024
Response from Front Office Manager on Feb 13, 2024
Thank you for your review. We apologize that the room and Hotel did not meet expectations and hope to see you again in the future now that you understand the layout.

8/10 Good

Stephen C.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were upgraded to better room because we want to be on first floor. Room was clean and very quiet.
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 13, 2024
Thank you for your review. We look forward to seeing you again in the future.

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Friendly staff, clean rooms. Breakfast was usual hotel provided breakfast, but good. The breakfast area was small and getting a table was a challenge. Would stay again
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on Feb 12, 2024
Thank you for your great review! We hope to see you again in the future!

2/10 Terrible

Clyde

Stayed 3 nights in Feb 2024
Response from Front Office Manager on Mar 21, 2024
Thank you for your review. We apologize that your stay did not meet expectations and hope that you brought your concerns to staff so that we could have had the chance to address any issues you may have encountered.

6/10 Okay

SAAD

Travelled with family
Nothing much to like about
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 9, 2024
Thank you for your review. We're sorry to hear that you didn't enjoy your recent stay with us. We hope to see you again in the future as we are always trying to make our property a better experience for the guests.

6/10 Okay

Jorge

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Front Office Manager on Feb 6, 2024
Thank you for your review. We apologize that your stay did not meet expectations and hope to see you again in the future.

6/10 Okay

Valerie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was wonderful, especially Amy! That woman is irreplaceable! The hotel is showing its age, but the beds and pillows were great! Some noise issues, but that was due to the other guests.
Stayed 4 nights in Jan 2024
Response from Front Office Manager on Feb 6, 2024
Thank you for your review and mention of staff. We apologize that your stay did not meet expectations and hope to see you again in the future.

8/10 Good

Marcella, Kimberly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is older but the staff are wonderful.
Stayed 4 nights in Jan 2024
Response from Front Office Manager on Feb 3, 2024
Thank you for your review and mention of staff. We look forward to seeing you again in the future.

6/10 Okay

Paige

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Front Office Manager on Feb 3, 2024
Thank you for your review. We apologize that your stay did not meet expectations and hope to see you again in the future.

8/10 Good

Jeff

Liked: Cleanliness, staff & service
I was there for a week long stay. Staff members Kristin, Ronny, Tiffany and others were all very helpful and made my stay most enjoyable. The rooms were clean, the beds and pillows were nice, the breakfasts were hot and ample, and the 5pm - 6:30pm social hour was the best part of the stay for me. Getting to meet other travelers from around the world was a plus.The outdoor pool was heated with a deep end and there was a small hot tub, but it was very tepid water and its' jets were way underpowered. Another drawback was when it rained the runoff puddled in many of the walkway areas to the rooms and also outside the room doors. Made conditions slippery and also soaked shoes and socks. AIn addition, the stairs to the second floor were chipped and a few were replaced but not with the same rise run level, which was a hazard. There was no elevator and only stairs which were not always the most convenient, since they weren't everywhere you would expect them to be. The staff and the other guests made the stay most enjoyable as the facilities were average with no elevator to get to the second floor.
Stayed 6 nights in Jan 2024

8/10 Good

Darrel

Travelled with family
Liked: Cleanliness
Thank you..My sister and I travel to the gem show every year and will continue to stay here.😃
Stayed 6 nights in Jan 2024
Response from Front Office Manager on Feb 1, 2024
Thank you for your review. We look forward to seeing you again in the future.

6/10 Okay

noel

Travelled with family
Liked: Cleanliness, amenities
The location of the hotel is good, the hotel is old and is not clean specially the bathrooms.
Stayed 3 nights in Dec 2023
Response from Front Office Manager on Jan 30, 2024
Thank you for your review. We apologize that the bathrooms did not meet expectations and hope that you will revisit us in the future so that we can provide the proper level of service.

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was very comfortable and very well-maintained. The whole vicinity was in very good shape shape and I really like this hotel
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on Jan 29, 2024
Thank you for your stellar review! We hope to see you again in the future!

2/10 Terrible

warren

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room 150 has a front door right by the freight pallet storage and we found we couldn't shower or take a bath even with a wait of nearly an hour in the morning as no repair occurred.
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 26, 2024
Thank you for your review and honest feedback. We can use this information to improve our property and we thank you. We are sorry that your stay did not meet expectations and we hope that you will return in the future as we are always trying to improve on the guest experience.

10/10 Excellent

salah, MARANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Manager on Jan 26, 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

Lorenzo, Tucson

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Office Manager on Jan 23, 2024
Thank you for your review. We look forward to seeing you again in the future.

10/10 Excellent

Patrice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Great breakfast and good rooms.
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on Jan 22, 2024
Thank you for your great review! We look forward to seeing you again in the future!

8/10 Good

Tina

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff were super nice and helpful. The layout of our room was a little strange, with the bathroom off the kitchen, that didn't include a sink. And the jacuzzi was situated in the Bedroom in a little nook in the room, which would have been fine if there was an excuse, but it left the area extremely study and hard to breath while soaking. No exist also contributed, i think, to the mildew odor when the water was turned on. That area, and the jacuzzi do need proper maintenance and cleaning to prevent this. Overall, it was the thing that made the stay disappointing. I have come to the conclusion that Best Western will not be my hotel of choice any longer.
Stayed 3 nights in Jan 2024
Response from Front Office Supervisor on Jan 22, 2024
Thank you for your review and honest feedback. We can use this information to improve our property and we thank you. We are sorry that your stay did not meet expectations and we hope that you will return in the future as we are always trying to improve on the guest experience.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price and near a city center, I was worried I wouldn't get much. It was a gem to me. Good service, helpful, little attached restaurant offered free drinks & good small menu. Restaurant lady was way overworked by herself with everyone wanting those free drinks and a few meals too. No smoking at the facility and no pet odors in my room either. Perfume smell was a little stong at 1st but disipated. #1
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on Jan 22, 2024
Thank you for your stellar review! We hope to see you again in the future!

6/10 Okay

Alfred W.

Business traveller
My room had a leaky bathtub faucet which leaked all the time and did cause some noise to disturb sleep. The room was somewhat dated as well.
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on Jan 22, 2024
Thank you for your review and honest feedback. We can use this information to improve our property and we thank you. We are sorry that your stay did not meet expectations and we hope that you will return in the future as we are always trying to improve on the guest experience.

10/10 Excellent

Hugh

Stayed 1 night in Jan 2024
Response from Front Office Manager on Feb 7, 2024
Thank you for your review. We look forward to seeing you again in the future.