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« Service and staff »

« In one word: amazing!. We booked two nights at Ozen Resort in October. I was a bit anxious when driving there because the accommodation is fairly new and there were limited info online and was not really sure what to expect. I could not have been more positively surprised. The resort is in an incredible location 20 mins from Paro (great paved road to get there), with sweeping views of the mountains and super quiet. There are 12 villas, we were upgraded to a 3 floors one which was insanely large,...

« Good comfortable place with large size rooms. The property is located in the midst of very beautiful natural surroundings. »

« Staff incredibly friendly and helpful. The hotel was noisy at the time of my stay due to other guests speaking loudly and opening and closing doors late at night and early morning. Before me needing to ask, the staff moved me to a quiet room. The breakfast was good. A decent coffee machine would have made the experience nicer. The hotel represents excellent value for money. It is around 10 minutes or so from Paro and 20 mins to airport. »

« Most staff are teenager and young adult sillyhearts. They have no initiative. This property does not provide tour guides nor get you connected with one. Constant bathroom leaks and backfiring showerhead during my stay. Water flying all over the bathroom at any time! The take hours to reply by Whatsapp or room phone. You will not get your food for at least an hour. Literally caught staff hanging up the staff phone and dancing for social media. There's nothing around this property. Would be better...

« Delicious food, friendly staff, comfortable rooms. This has the whole package. Had loads of fun staying here. Had some problems with the bill payment but the staff went the extra mile to help me through the process. The owner is a fantastic man. My go-to place for whenever I return to Thimphu for sure! »

« Wonderful seevice by the staff, location is superb and is at a walkable distance to all the major landmarks at Thimphu. Highly recommended. »

« All staff members were extremely helpful and friendly. »

« I am from the US. This is my first time here. Excellent customer service. Especially the welcoming culture is very friendly. Made me feel very welcome. Every welcoming staff I encountered was well trained. Well trained staff. »

« The bed was very comfortable but honestly the hotel was similar to, or honestly, less impressive than our previous hotel at 1/3 the price (check out Lemon Tree Resort in Thimphu). Was a bit surprised to see the high reviews in comparison to actual condition/quality. »