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Reviews of Hôtels Gouverneur Trois-Rivières

3 out of 5
Hôtels Gouverneur Trois-Rivières
975 Rue Hart, Trois-Rivieres, QC

Reviews

7.8

Good

Rating 10 - Excellent. 326 out of 1000 reviews" "
Rating 8 - Good. 361 out of 1000 reviews" "
Rating 6 - Okay. 209 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 31 out of 1000 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
convenient location.
Stayed 1 night in Apr 2024
Response from Aurélie on Apr 15, 2024
Thank you for your 5 stars! We are delighted that you enjoyed your stay. We look forward to welcoming you back!

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff good location, clean basic rooms.
Stayed 1 night in Apr 2024
Response from Aurélie on Apr 15, 2024
Thank you for your kind words. Your compliments are our greatest reward and we will share them with our staff. See you soon!

6/10 Okay

Julien

Business traveller
Liked: Staff & service, amenities
L'emplacement est parfait dans le vieux Trois-Rivières.
Stayed 1 night in Feb 2024
Response from Aurélie on Feb 16, 2024
Merci d'avoir pris le temps d'évaluer notre propriété. Nous sommes désolés de voir que vous n'avez pas totalement apprécié votre séjour, malgré le fait que vous ayez aimé notre emplacement dans la ville. N'hésitez pas à nous contacter pour nous dire ce que nous aurions pu faire mieux. Nous espérons tout de même avoir la chance de vous revoir pour une meilleure expérience.

6/10 Okay

Mathieu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Aurélie on Jan 17, 2024
Merci d'avoir pris le temps d'évaluer notre propriété. Nous sommes désolés de voir que vous n'avez pas apprécié votre séjour. N'hésitez pas à nous contacter pour nous dire ce que nous aurions pu faire mieux. Nous espérons tout de même avoir la chance de vous revoir pour une meilleure expérience.

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well situated. Friendly stuff.
Stayed 1 night in Jan 2024
Response from Aurélie on Jan 15, 2024
Thank you for choosing our hotel! We are happy that your stay was so pleasant. It will be our pleasure to welcome you for another great experience next time you're in the area :)

8/10 Good

Michel

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Aurélie on Jan 11, 2024
Merci d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

6/10 Okay

hotwheels

Liked: Cleanliness, staff & service, amenities
This hotel needs renovations The room was very cold when we arrived. The staff was great. Indoor parking was very convenient. Wheelchair accessible
Stayed 1 night in Dec 2023
Response from Aurélie on Dec 28, 2023
Thank you for taking the time to share your impressions with us. Our last renovations date back a few years, but we are planning more in the coming months. In the meantime, we make sure to always provide quality service and hope you will enjoy your next visit with us.

10/10 Excellent

Guillaume

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Aurélie on Dec 18, 2023
Thank you for your review! We are glad that you enjoyed your stay. See you soon :)

8/10 Good

Alexandre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Aurélie on Dec 14, 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Marc

Stayed 1 night in Dec 2023
Response from Aurélie on Dec 28, 2023
Merci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau!

6/10 Okay

Manuel

Business traveller
Liked: Cleanliness, staff & service
This hotel is so.ewhat older ..rooms need a refresh. But overall ok.
Stayed 1 night in Dec 2023
Response from Aurélie on Dec 5, 2023
Thank you for taking the time to share your impressions with us. We are sorry to learn of your disappointment. Our last renovations date back a few years, but we are planning more in the coming months. In the meantime, we make sure to always provide quality service and hope you will enjoy your next visit with us.

10/10 Excellent

Alexandre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Aurélie on Dec 1, 2023
Merci d’avoir choisi notre hôtel! Nous sommes heureux que votre séjour ait été si positif. Si vous repassez dans la région, c'est avec plaisir que nous vous accueillerons pour une autre belle expérience :)

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome restaurants nearby.
Stayed 1 night in Nov 2023
Response from Aurélie on Nov 17, 2023
Thank you for your review! We are glad that you enjoyed your stay. See you soon :)

10/10 Excellent

Lise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Aurélie on Nov 17, 2023
Merci d’avoir choisi notre hôtel! Nous sommes heureux que votre séjour ait été si positif. Si vous repassez dans la région, c'est avec plaisir que nous vous accueillerons pour une autre belle expérience :)

10/10 Excellent

Karolanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Aurélie on Nov 13, 2023
Thank you for your positive review of your experience. It is a pleasure to learn that everything was to your liking. Do not hesitate to come back and stay with us, we will be happy to see you again.

8/10 Good

Vito Raffaele

Stayed 1 night in Nov 2023
Response from Aurélie on Nov 13, 2023
Thank you for your review! We are glad that you enjoyed your stay. See you soon :)

10/10 Excellent

Claudette

Liked: Staff & service, property conditions & facilities
Customer service was excellent
Stayed 2 nights in Nov 2023
Response from Aurélie on Nov 9, 2023
Thank you for your positive review. We are delighted that our staff has exceeded your expectations to allow you to have a pleasant stay. See you soon!

10/10 Excellent

Michel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Aurélie on Nov 7, 2023
Merci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau!

8/10 Good

Pierre Célestin

Stayed 1 night in Nov 2023
Response from Aurélie on Nov 29, 2023
Merci d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

2/10 Terrible

daniel

Stayed 1 night in Nov 2023
Response from Aurélie on Nov 29, 2023
Merci d'avoir pris le temps d'évaluer notre propriété. Nous sommes désolés de voir que vous n'avez pas apprécié votre séjour. N'hésitez pas à nous contacter pour nous dire ce que nous aurions pu faire mieux. Nous espérons tout de même avoir la chance de vous revoir pour une meilleure expérience.

10/10 Excellent

barry

Stayed 1 night in Oct 2023
Response from Aurélie on Nov 22, 2023
Thank you for choosing our hotel! We are happy that your stay was so pleasant. It will be our pleasure to welcome you for another great experience next time you're in the area :)

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Aurélie on Oct 30, 2023
Merci d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Aurélie on Oct 16, 2023
Merci d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!

8/10 Good

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown inside parking, people very nice
Stayed 3 nights in Sep 2023
Response from Aurélie on Oct 13, 2023
Thank you so much for your kind words. Your compliments are our greatest reward and we will share them with our staff. See you soon!

10/10 Excellent

Dyane

Stayed 2 nights in Oct 2023
Response from Aurélie on Oct 13, 2023
Thank you for taking the time to share your impressions with us. We are delighted to hear how much you enjoyed your stay. Do not hesitate to come back, we will be happy to see you again!

8/10 Good

Johane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Aurélie on Oct 10, 2023
Merci d'avoir pris le temps d’évaluer votre séjour parmi nous. Nous espérons vous revoir bientôt.

4/10 Poor

Camille

Stayed 1 night in Oct 2023
Response from Aurélie on Oct 12, 2023
Merci d'avoir pris le temps d'évaluer notre propriété. Nous sommes désolés de voir que vous n'avez pas apprécié votre séjour. N'hésitez pas à nous contacter pour nous dire ce que nous aurions pu faire mieux. Nous espérons tout de même avoir la chance de vous revoir pour une meilleure expérience.

8/10 Good

Julien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Aurélie on Oct 4, 2023
Merci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau!

10/10 Excellent

Alexandra

Travelled with partner
Very nice hotel! And staff very helpful.
Stayed 1 night in Oct 2023
Response from Élise on Oct 2, 2023
Merci de votre avis si positif sur votre expérience. C'est un plaisir d'apprendre que tout était à votre goût. N'hésitez pas à revenir, nous serons heureux de vous recevoir.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location near city centre, old town and river promenade. Perfectly clean. However, air conditioning was not working during our stay. We were not warned of this. Room was too warm despite late September date.
Stayed 1 night in Sep 2023
Response from Élise on Oct 2, 2023
Thank you for choosing our hotel! We are happy that your stay was pleasant. It will be our pleasure to welcome you for another great experience next time you're in the area :)

8/10 Good

Patrick

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Élise on Sep 28, 2023
Merci d'avoir pris le temps de nous faire part de vos impressions. Nous sommes ravis d'apprendre à quel point vous avez profité de votre séjour. N'hésitez pas à revenir, nous serons heureux de vous revoir!

6/10 Okay

Tanya, Ottawa

Travelled with partner
Disliked: Staff & service, amenities
Staff wasn't very welcoming; Bathroom and rooms are old. Deck on pool is peeling and needs a renovation. Location is great, but this is not a hotel to flex or enjoy amenities. Hotel Delta is a better choice.
Stayed 1 night in Sep 2023
Response from Élise on Sep 27, 2023
We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. This is not the level of service we strive to provide our customers; rest assured that we will follow up with our staff. We hope that you will come back and give us the chance to show you the true hospitality we are known for.

6/10 Okay

Eric

Its an older facility but well located Would need a freshen up to bring it back to an better level
Stayed 1 night in Sep 2023
Response from Élise on Sep 22, 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Maurice

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Élise on Sep 22, 2023
Merci de votre avis si positif sur votre expérience. C'est un plaisir d'apprendre que tout était à votre goût. N'hésitez pas à revenir, nous serons heureux de vous recevoir.

8/10 Good

Cheryl

Travelled with family and small children, Travelled with partner
Elevator to parking was a 2 step process. Dark interior. Clean. Great products in bathroom. High price. Great location.
Stayed 1 night in Sep 2023
Response from J Whelan on Sep 17, 2023
Thank you so much for your comments and we hope to have the pleasure of welcoming you back in the future.

8/10 Good

Roanna

Stayed 2 nights in Sep 2023
Response from J Whelan on Sep 10, 2023
Merci pour votre note et au plaisir de vous acceuillir à nouveau !

10/10 Excellent

Andrew C

Travelled with family
Walking distance to downtown, nice service
Stayed 1 night in Sep 2023
Response from Élise on Sep 6, 2023
Thank you for your positive review of your experience. It is a pleasure to learn that everything was to your liking. Do not hesitate to come back and stay with us, we will be happy to receive you.

8/10 Good

marcel

Travelled with partner
Liked: Staff & service
On n à manquer de courant en accrochant la lampe de chevet et plus de TV de frigo et plus de lumière une chance on a eu un rabais de 50$
Stayed 1 night in Sep 2023
Response from Élise on Sep 6, 2023
Merci d'avoir pris le temps d'évaluer votre expérience. Nous sommes désolés des désagréments que vous avez rencontrés et espérons que vous êtes satisfait de la façon dont nous avons adressé la situation. N'hésitez pas à revenir séjourner chez nous, nous serons heureux de vous recevoir.

6/10 Okay

Myriam

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The hotel is in dire need of a time jump in this decade. The stained carpet in the hallways needs to b3 changed. The thick, brown and tan carpeting in the rooms screams unhygienic and I couldn't get myself to walk on it barefoot. The staff is super friendly and they do everything to make you feel welcome but out view of the green pool and disarayed decking reminded us that the owners are letting this place go and do not really care.
Stayed 3 nights in Aug 2023
Response from Élise on Sep 6, 2023
Thank you for taking the time to review our hotel. We are sorry to hear that we did not meet your expectations. Your comments will be taken into account in our efforts to improve our facilities and services. We hope to have the chance to welcome you again and provide you with a better experience in the future.

6/10 Okay

Luc

Travelled with partner
Average hotel, nothing fancy.
Stayed 2 nights in Sep 2023
Response from Élise on Sep 6, 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!

8/10 Good

Sylvain

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2023
Response from Élise on Sep 6, 2023
Merci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau!

6/10 Okay

Dominic

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Old building, mattress was trash. AC barely keeping up with life. Not worth the price
Stayed 1 night in Sep 2023
Response from Élise on Sep 6, 2023
Thank you for sharing your thoughts with us. We are sorry to hear that the experience did not meet your expectations. We hope you will give us another opportunity to provide you with a more satisfying stay next time.

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from Élise on Sep 22, 2023
Thank you for your positive review of your experience. It is a pleasure to learn that everything was to your liking. Do not hesitate to come back and stay with us, we will be happy to see you again.

6/10 Okay

Antonio

Stayed 2 nights in Aug 2023
Response from Élise on Aug 29, 2023
Thank you for taking the time to rate our property. We are sorry to see that you did not enjoy your stay. We appreciate your feedback: Do not hesitate to reach out and tell us what we could have done better. We hope to have the chance of seeing you again for a better experience.

10/10 Excellent

Allan

Stayed 1 night in Aug 2023
Response from J Whelan on Sep 17, 2023
Thank you so much for your 5/5 rating and we hope to see you again !

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
Only one elevator working
Stayed 1 night in Aug 2023
Response from Élise on Aug 23, 2023
Thank you for taking the time to let us know that you enjoyed your recent stay at the hotel. Please note that we have fixed the elevator since your departure. We look forward to your next visit!

10/10 Excellent

Timothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from J Whelan on Aug 21, 2023
Thank you for your perfect note. We are thrilled that you enjoyed your stay and we can't wait to welcome you back !

2/10 Terrible

Alain

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Water flowing all night, still carpet on the floor. Not very hygienic.
Stayed 1 night in Aug 2023
Response from J Whelan on Aug 19, 2023
Merci d'avoir porté cela à notre attention. Nous nous excusons pour la gêne occasionnée par le débit d'eau et la moquette de votre chambre. Vos commentaires sont précieux et nous traiterons ces problèmes pour assurer un séjour plus confortable et hygiénique à nos clients. Nous apprécions votre contribution et espérons que vous envisagerez de nous donner une autre chance de vous offrir une expérience améliorée à l'avenir.

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from J Whelan on Aug 20, 2023
Merci pour votre avis. Nous sommes heureux que vous ayez eu une expérience positive pendant votre séjour. Si vous avez d'autres commentaires ou suggestions, nous aimerions les entendre. Nous sommes impatients de vous accueillir à nouveau dans le futur.

6/10 Okay

louis-paul

Travelled with family, Business traveller
Disliked: Amenities
Place need a new coat of paint. Old carpets in the room.
Stayed 1 night in Aug 2023
Response from J Whelan on Aug 13, 2023
Thank you for your review. We appreciate your feedback regarding the need for a new coat of paint and the condition of the carpets in the room. Your comments are valuable as we continuously strive to improve our facilities. We'll take your input into account and work towards enhancing our guests' experience. We hope to have the opportunity to welcome you back for an improved stay in the future.