All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Thank you for choosing our hotel! We are happy that your stay was so pleasant and you enjoyed the waterfront. It will be our pleasure to welcome you for another great experience next time you're in the area :)
Thank you for your kind words. Your compliments are our greatest reward and we will share them with our staff. See you soon!
6/10 Okay
Julien
Business traveller
Feb 15, 2024
Liked: Staff & service, amenities
L'emplacement est parfait dans le vieux Trois-Rivières.
Julien
Stayed 1 night in Feb 2024
Response from Aurélie on Feb 16, 2024
Merci d'avoir pris le temps d'évaluer notre propriété. Nous sommes désolés de voir que vous n'avez pas totalement apprécié votre séjour, malgré le fait que vous ayez aimé notre emplacement dans la ville. N'hésitez pas à nous contacter pour nous dire ce que nous aurions pu faire mieux. Nous espérons tout de même avoir la chance de vous revoir pour une meilleure expérience.
Merci d'avoir pris le temps d'évaluer notre propriété. Nous sommes désolés de voir que vous n'avez pas apprécié votre séjour. N'hésitez pas à nous contacter pour nous dire ce que nous aurions pu faire mieux. Nous espérons tout de même avoir la chance de vous revoir pour une meilleure expérience.
Thank you for choosing our hotel! We are happy that your stay was so pleasant. It will be our pleasure to welcome you for another great experience next time you're in the area :)
8/10 Good
Michel
Business traveller
Jan 11, 2024
Liked: Cleanliness, staff & service, room comfort
Michel
Stayed 1 night in Jan 2024
Response from Aurélie on Jan 11, 2024
Merci d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!
6/10 Okay
hotwheels
Dec 27, 2023
Liked: Cleanliness, staff & service, amenities
This hotel needs renovations
The room was very cold when we arrived.
The staff was great.
Indoor parking was very convenient.
Wheelchair accessible
hotwheels
Stayed 1 night in Dec 2023
Response from Aurélie on Dec 28, 2023
Thank you for taking the time to share your impressions with us. Our last renovations date back a few years, but we are planning more in the coming months. In the meantime, we make sure to always provide quality service and hope you will enjoy your next visit with us.
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
10/10 Excellent
Marc
Dec 7, 2023
Marc
Stayed 1 night in Dec 2023
Response from Aurélie on Dec 28, 2023
Merci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau!
6/10 Okay
Manuel
Business traveller
Dec 3, 2023
Liked: Cleanliness, staff & service
This hotel is so.ewhat older ..rooms need a refresh. But overall ok.
Manuel
Stayed 1 night in Dec 2023
Response from Aurélie on Dec 5, 2023
Thank you for taking the time to share your impressions with us. We are sorry to learn of your disappointment. Our last renovations date back a few years, but we are planning more in the coming months. In the meantime, we make sure to always provide quality service and hope you will enjoy your next visit with us.
Merci d’avoir choisi notre hôtel! Nous sommes heureux que votre séjour ait été si positif. Si vous repassez dans la région, c'est avec plaisir que nous vous accueillerons pour une autre belle expérience :)
Merci d’avoir choisi notre hôtel! Nous sommes heureux que votre séjour ait été si positif. Si vous repassez dans la région, c'est avec plaisir que nous vous accueillerons pour une autre belle expérience :)
Thank you for your positive review of your experience. It is a pleasure to learn that everything was to your liking. Do not hesitate to come back and stay with us, we will be happy to see you again.
8/10 Good
Vito Raffaele
Nov 9, 2023
Vito Raffaele
Stayed 1 night in Nov 2023
Response from Aurélie on Nov 13, 2023
Thank you for your review! We are glad that you enjoyed your stay. See you soon :)
Merci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau!
8/10 Good
Pierre Célestin
Nov 6, 2023
Pierre Célestin
Stayed 1 night in Nov 2023
Response from Aurélie on Nov 29, 2023
Merci d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt!
2/10 Terrible
daniel
Nov 5, 2023
daniel
Stayed 1 night in Nov 2023
Response from Aurélie on Nov 29, 2023
Merci d'avoir pris le temps d'évaluer notre propriété. Nous sommes désolés de voir que vous n'avez pas apprécié votre séjour. N'hésitez pas à nous contacter pour nous dire ce que nous aurions pu faire mieux. Nous espérons tout de même avoir la chance de vous revoir pour une meilleure expérience.
10/10 Excellent
barry
Nov 1, 2023
barry
Stayed 1 night in Oct 2023
Response from Aurélie on Nov 22, 2023
Thank you for choosing our hotel! We are happy that your stay was so pleasant. It will be our pleasure to welcome you for another great experience next time you're in the area :)
Close to downtown inside parking, people very nice
Jacqueline
Stayed 3 nights in Sep 2023
Response from Aurélie on Oct 13, 2023
Thank you so much for your kind words. Your compliments are our greatest reward and we will share them with our staff. See you soon!
10/10 Excellent
Dyane
Oct 12, 2023
Dyane
Stayed 2 nights in Oct 2023
Response from Aurélie on Oct 13, 2023
Thank you for taking the time to share your impressions with us. We are delighted to hear how much you enjoyed your stay. Do not hesitate to come back, we will be happy to see you again!
Merci d'avoir pris le temps d’évaluer votre séjour parmi nous. Nous espérons vous revoir bientôt.
4/10 Poor
Camille
Oct 9, 2023
Camille
Stayed 1 night in Oct 2023
Response from Aurélie on Oct 12, 2023
Merci d'avoir pris le temps d'évaluer notre propriété. Nous sommes désolés de voir que vous n'avez pas apprécié votre séjour. N'hésitez pas à nous contacter pour nous dire ce que nous aurions pu faire mieux. Nous espérons tout de même avoir la chance de vous revoir pour une meilleure expérience.
Merci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau!
10/10 Excellent
Alexandra
Travelled with partner
Oct 2, 2023
Very nice hotel! And staff very helpful.
Alexandra
Stayed 1 night in Oct 2023
Response from Élise on Oct 2, 2023
Merci de votre avis si positif sur votre expérience. C'est un plaisir d'apprendre que tout était à votre goût. N'hésitez pas à revenir, nous serons heureux de vous recevoir.
Excellent location near city centre, old town and river promenade. Perfectly clean. However, air conditioning was not working during our stay. We were not warned of this. Room was too warm despite late September date.
Peter
Stayed 1 night in Sep 2023
Response from Élise on Oct 2, 2023
Thank you for choosing our hotel! We are happy that your stay was pleasant. It will be our pleasure to welcome you for another great experience next time you're in the area :)
Merci d'avoir pris le temps de nous faire part de vos impressions. Nous sommes ravis d'apprendre à quel point vous avez profité de votre séjour. N'hésitez pas à revenir, nous serons heureux de vous revoir!
6/10 Okay
Tanya, Ottawa
Travelled with partner
Sep 26, 2023
Disliked: Staff & service, amenities
Staff wasn't very welcoming; Bathroom and rooms are old. Deck on pool is peeling and needs a renovation. Location is great, but this is not a hotel to flex or enjoy amenities. Hotel Delta is a better choice.
Tanya
Stayed 1 night in Sep 2023
Response from Élise on Sep 27, 2023
We sincerely apologize for the disappointing experience you had during your recent stay at our hotel. This is not the level of service we strive to provide our customers; rest assured that we will follow up with our staff. We hope that you will come back and give us the chance to show you the true hospitality we are known for.
6/10 Okay
Eric
Sep 22, 2023
Its an older facility but well located
Would need a freshen up to bring it back to an better level
Eric
Stayed 1 night in Sep 2023
Response from Élise on Sep 22, 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
Merci de votre avis si positif sur votre expérience. C'est un plaisir d'apprendre que tout était à votre goût. N'hésitez pas à revenir, nous serons heureux de vous recevoir.
8/10 Good
Cheryl
Travelled with family and small children, Travelled with partner
Sep 16, 2023
Elevator to parking was a 2 step process.
Dark interior. Clean. Great products in bathroom. High price. Great location.
Cheryl
Stayed 1 night in Sep 2023
Response from J Whelan on Sep 17, 2023
Thank you so much for your comments and we hope to have the pleasure of welcoming you back in the future.
8/10 Good
Roanna
Sep 8, 2023
Roanna
Stayed 2 nights in Sep 2023
Response from J Whelan on Sep 10, 2023
Merci pour votre note et au plaisir de vous acceuillir à nouveau !
10/10 Excellent
Andrew C
Travelled with family
Sep 6, 2023
Walking distance to downtown, nice service
Andrew C
Stayed 1 night in Sep 2023
Response from Élise on Sep 6, 2023
Thank you for your positive review of your experience. It is a pleasure to learn that everything was to your liking. Do not hesitate to come back and stay with us, we will be happy to receive you.
8/10 Good
marcel
Travelled with partner
Sep 3, 2023
Liked: Staff & service
On n à manquer de courant en accrochant la lampe de chevet et plus de TV de frigo et plus de lumière une chance on a eu un rabais de 50$
marcel
Stayed 1 night in Sep 2023
Response from Élise on Sep 6, 2023
Merci d'avoir pris le temps d'évaluer votre expérience. Nous sommes désolés des désagréments que vous avez rencontrés et espérons que vous êtes satisfait de la façon dont nous avons adressé la situation. N'hésitez pas à revenir séjourner chez nous, nous serons heureux de vous recevoir.
The hotel is in dire need of a time jump in this decade. The stained carpet in the hallways needs to b3 changed. The thick, brown and tan carpeting in the rooms screams unhygienic and I couldn't get myself to walk on it barefoot.
The staff is super friendly and they do everything to make you feel welcome but out view of the green pool and disarayed decking reminded us that the owners are letting this place go and do not really care.
Myriam
Stayed 3 nights in Aug 2023
Response from Élise on Sep 6, 2023
Thank you for taking the time to review our hotel. We are sorry to hear that we did not meet your expectations. Your comments will be taken into account in our efforts to improve our facilities and services. We hope to have the chance to welcome you again and provide you with a better experience in the future.
6/10 Okay
Luc
Travelled with partner
Sep 3, 2023
Average hotel, nothing fancy.
Luc
Stayed 2 nights in Sep 2023
Response from Élise on Sep 6, 2023
Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
8/10 Good
Sylvain
Sep 3, 2023
Liked: Cleanliness, room comfort
Sylvain
Stayed 1 night in Aug 2023
Response from Élise on Sep 6, 2023
Merci pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour. Au plaisir de vous recevoir à nouveau!
Old building, mattress was trash. AC barely keeping up with life. Not worth the price
Dominic
Stayed 1 night in Sep 2023
Response from Élise on Sep 6, 2023
Thank you for sharing your thoughts with us. We are sorry to hear that the experience did not meet your expectations. We hope you will give us another opportunity to provide you with a more satisfying stay next time.
10/10 Excellent
Andrew
Sep 2, 2023
Andrew
Stayed 1 night in Sep 2023
Response from Élise on Sep 22, 2023
Thank you for your positive review of your experience. It is a pleasure to learn that everything was to your liking. Do not hesitate to come back and stay with us, we will be happy to see you again.
6/10 Okay
Antonio
Aug 28, 2023
Antonio
Stayed 2 nights in Aug 2023
Response from Élise on Aug 29, 2023
Thank you for taking the time to rate our property. We are sorry to see that you did not enjoy your stay. We appreciate your feedback: Do not hesitate to reach out and tell us what we could have done better. We hope to have the chance of seeing you again for a better experience.
10/10 Excellent
Allan
Aug 27, 2023
Allan
Stayed 1 night in Aug 2023
Response from J Whelan on Sep 17, 2023
Thank you so much for your 5/5 rating and we hope to see you again !
Thank you for taking the time to let us know that you enjoyed your recent stay at the hotel. Please note that we have fixed the elevator since your departure. We look forward to your next visit!
Water flowing all night, still carpet on the floor. Not very hygienic.
Alain
Stayed 1 night in Aug 2023
Response from J Whelan on Aug 19, 2023
Merci d'avoir porté cela à notre attention. Nous nous excusons pour la gêne occasionnée par le débit d'eau et la moquette de votre chambre. Vos commentaires sont précieux et nous traiterons ces problèmes pour assurer un séjour plus confortable et hygiénique à nos clients. Nous apprécions votre contribution et espérons que vous envisagerez de nous donner une autre chance de vous offrir une expérience améliorée à l'avenir.