Unfortunately, our stay at the Holiday Inn Express was very disappointing. The hotel is located near an arena, and there was a hockey tournament this weekend. There were dozens of teenagers intoxicated and screaming in the hallway from 10 PM to 2 am. The poor security guard was overwhelmed and was not able to control them. We could sense that this hotel is usually okay despite being a bit overpriced. The breakfast was good, and the room was clean. We understand that some events are out of the hotel's control, but we were extremely disappointed by the customer service the next morning. We were told that "things like that happen", that "it's out of their control, and they cannot start reimbursing customers for things like that". No excuse, no manager on the weekend to talk. It was a bit rude for a small family that didn't sleep that night.