Exterior

Reviews of Holiday Inn, an IHG Hotel

3 out of 5
Holiday Inn, an IHG Hotel
101 W Springbrook Dr, Johnson City, TN

Reviews

8.0

Very good

Rating 10 - Excellent. 210 out of 500 reviews" "
Rating 8 - Good. 154 out of 500 reviews" "
Rating 6 - Okay. 67 out of 500 reviews" "
Rating 4 - Poor. 45 out of 500 reviews" "
Rating 2 - Terrible. 24 out of 500 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and perfect location for Johnson City
Stayed 2 nights in Dec 2023

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 1 night in Feb 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Manager and staff are awesome.
Stayed 1 night in Feb 2024

2/10 Terrible

Angela, johnson city

Stayed 1 night in Jan 2024

6/10 Okay

Keith

Liked: Cleanliness, staff & service
Disliked: Room comfort
holiday inn grandson visit
Left an item. Waiting on reply after having to call twice. More interested in booking another stay than talking to someone at hotel
Stayed 3 nights in Dec 2023

10/10 Excellent

Denise

Stayed 1 night in Dec 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Ali

Stayed 1 night in Dec 2023

6/10 Okay

Bradley

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Amador

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendliest Hotel Staff
We arrived at 4am after a long drive. The staff, I wish I could remember the man's name, checked us in quick and got us our keys and offered a late check out to let us sleep. He was very accomodating.
Stayed 1 night in Nov 2023

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023

10/10 Excellent

Dacre

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and friendly
Very helpful staff and excellent breakfast
Stayed 3 nights in Oct 2023

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Amanda

Stayed 1 night in Oct 2023

6/10 Okay

Breika

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Cheryl

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
The room was $300. 00 a night! A lot of money for this librarian to go to storytelling!! A lot money stayed there many times but way too high !
Stayed 1 night in Oct 2023

6/10 Okay

Gary

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff was always helpful and courteous. The rooms were clean but needed to be updated and painted. The biggest negative was the breakfast buffet. It was a 1 at best- minimal selection, no coffee except in the lobby and over priced!!

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

Joseph

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was phenomenal. The restaurant/bar and front desk.
Stayed 1 night in Sep 2023

10/10 Excellent

Joann

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom was dirty.
Stayed 1 night in Sep 2023

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Lana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and comfortable. We enjoyed the pool.
Stayed 2 nights in Sep 2023

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Audrey

Liked: Cleanliness, staff & service
I had to leave after one night, desk said they couldn’t do a receipt because it was booked at Hotels.com so I paid two nights?
Stayed 2 nights in Aug 2023

10/10 Excellent

Rosamarie

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Nancy

Stayed 1 night in Jul 2023

10/10 Excellent

Ashley

Liked: Staff & service, property conditions & facilities
Stay was short but met all my needs.
Stayed 1 night in Jul 2023

10/10 Excellent

Arcelia

Liked: Cleanliness, staff & service, property conditions & facilities
So good.
Stayed 3 nights in May 2023

2/10 Terrible

CINDY

Travelled with family and small children
Disliked: Cleanliness
Waited 45 mins bfast and no sofa in room grandson had sleep floor
Stayed 1 night in Jul 2023

4/10 Poor

James

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Rebekah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. The front desk manager called because I was booked in a room type that they do not have. She was able to get us in a room that was a better fit for us than the one we booked! My husband uses a wheelchair, and he said that the accessible bathroom counter and mirror were the perfect height, which is not always the case, even with the accessible rooms.
Stayed 1 night in Jun 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service
It was conveniently located with easy access to major highways
Stayed 2 nights in Jun 2023

6/10 Okay

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. The lobby and other facilities were clean. The staff was fairly friendly. My big problem is that I prepaid through Expedia -- and then the check-in clerk acknowledged this -- but then the hotel put a "hold" on my debit card and ended up charging me full price for the room, after the hotel records should have noted the room was prepaid for. This would have been a bigger problem if my checking account became overdrawn, but fortunately it did not. Now I am trying to get a refund through the hotel via IHG customer service, offshore with poor connections, and have been promised the hotel will contact me within 48 hours. I also disputed the charge through my bank. Moving to other matters, while the $5 surcharge for the breakfast bar was reasonable, it was not the "full service" breakfast the restaurant hostess claimed. Full service means fresh coffee is brought to the table and the table is cleaned. This was not the case. I have stayed at many, many hotels and I know what "full service" is. It does not mean having to walk across to the lobby to get stale coffee myself. The self-service breakfast bar selection, on the other hand, was adequate. I feel that IHG has cut this hotel's staff and amenities to the bone. The staff, while friendly, were a little clueless about what hotel hospitality means. The rooms don't even have USB ports for charging phones and iPads. I had to go to the two public-use computers in the lobby to find a charging port. C'mon, it's 2023!
Stayed 1 night in Jun 2023

10/10 Excellent

Leigh, Canton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 1 night in Jun 2023

10/10 Excellent

Jesse

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jun 2023

6/10 Okay

Lakesha, Hernando

Travelled with family
Liked: Staff & service
Sunday’s brunch is $10. I wasn’t pleased with that however it was a nice stay because normally it’s free however I enjoyed the stay.
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Stephen

Stayed 1 night in Apr 2023

2/10 Terrible

Kelly

Stayed 3 nights in Mar 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023

10/10 Excellent

Thomas

Stayed 2 nights in Feb 2023

10/10 Excellent

Aine

Stayed 1 night in Mar 2023

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Our bathroom wasn’t cleaned properly but it was just a one night stay and i didnt feel like changing rooms. I just bought some lysol wipes and took care of it myself. The room really needed a deep clean.
Stayed 1 night in Mar 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

6/10 Okay

Brian, West Burke

Travelled with partner
Liked: Staff & service, amenities
the heating/AC system was LOUD, LOUD, LOUD, LOUD. It made it tough to sleep. Wonderful place except if you can't sleep it kind of defeats the purpose of a hotel. Really sorry to write this because the rest of the stay was great.
Stayed 3 nights in Feb 2023

4/10 Poor

TYLER

Stayed 1 night in Feb 2023

8/10 Good

Vincent

Stayed 2 nights in Jan 2023

8/10 Good

Larry

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Pet friendly with no hassle. Respectes the do not disturb sign. Room was clean, but had some wear on the furniture. Nice lobby, restaurant seemed nice. Bed was harder than I liked. Overall good. I would stay here again.

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022