The room was clean. The lobby and other facilities were clean. The staff was fairly friendly. My big problem is that I prepaid through Expedia -- and then the check-in clerk acknowledged this -- but then the hotel put a "hold" on my debit card and ended up charging me full price for the room, after the hotel records should have noted the room was prepaid for. This would have been a bigger problem if my checking account became overdrawn, but fortunately it did not. Now I am trying to get a refund through the hotel via IHG customer service, offshore with poor connections, and have been promised the hotel will contact me within 48 hours. I also disputed the charge through my bank. Moving to other matters, while the $5 surcharge for the breakfast bar was reasonable, it was not the "full service" breakfast the restaurant hostess claimed. Full service means fresh coffee is brought to the table and the table is cleaned. This was not the case. I have stayed at many, many hotels and I know what "full service" is. It does not mean having to walk across to the lobby to get stale coffee myself. The self-service breakfast bar selection, on the other hand, was adequate. I feel that IHG has cut this hotel's staff and amenities to the bone. The staff, while friendly, were a little clueless about what hotel hospitality means. The rooms don't even have USB ports for charging phones and iPads. I had to go to the two public-use computers in the lobby to find a charging port. C'mon, it's 2023!