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Reviews of Hilton Garden Inn Bristol

3 out of 5
Hilton Garden Inn Bristol
121 Village Circle, Bristol, VA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 294 out of 432 reviews" "
Rating 8 - Good. 95 out of 432 reviews" "
Rating 6 - Okay. 18 out of 432 reviews" "
Rating 4 - Poor. 16 out of 432 reviews" "
Rating 2 - Terrible. 9 out of 432 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Some highway noise but great staff
Stayed 1 night in Apr 2024
Response from GM on Apr 22, 2024
Thank you!

10/10 Excellent

Ralph, Troutville

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Cracker Barrel Restaurant in back
Stayed 2 nights in Feb 2024
Response from GM on Feb 12, 2024
Thank you for the 5 STAR Rating it is greatly appreciated.Stephanie DanielsGeneral Manager

10/10 Excellent

Lynne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caught in winter storm and had an unexpected extra night. Very helpful staff.
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Thank you!

2/10 Terrible

Brooke

Stayed 1 night in Jan 2024
Response from GM on Jan 19, 2024
I am so sorry to see you were only able to give us a 1 Star, if there was an issue that would you like to discuss, please feel free to contact me.Sincerely,Stephanie DanielsGeneral Manager

2/10 Terrible

Justin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like this experience. I left after being there, and went to another hotel. My wife and I were looking to get away for her birthday and swim and have a nice time. The pool wasn't working, and our room was across from the pool, which was under construction and a sort of sour view. We left immediately. The people were very nice.
Stayed 1 night in Jan 2024
Response from GM on Jan 15, 2024
I am very sorry that you were disappointed with our hotel during an emergency issue in our pool and fitness areas. We do hope you will give us another change if in the Bristol area again. Sincerely,Stephanie DanielsGeneral Manager

10/10 Excellent

Dianne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
choosing not to.
Stayed 1 night in Dec 2023
Response from GM on Dec 26, 2023
Thank you!

10/10 Excellent

Jim

Travelled with group
Liked: Staff & service, amenities
Stayed 1 night in Dec 2023
Response from GM on Dec 18, 2023
Thank you!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job to the staff. My room was clean, bed was very comfortable and my late check in was a breeze. I will definitely be back again.
Stayed 1 night in Dec 2023
Response from GM on Dec 10, 2023
Thank you for taking the time to share your experience with us. I am so pleased you had a great stay and we look forward to serving you in the future.Sincerely,Stephanie DanielsGeneral Manager

6/10 Okay

Geoff

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful once we engaged the MOD. Beforehand it fell a bit short. Why every time I go (twice in a week) can’t I find someone at the front desk to check in. I have to wander around looking for someone to check us in. Overall it’s a nice place. Refocusing a bit on why they’re here might be helpful.
Stayed 1 night in Nov 2023
Response from t on Nov 26, 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was on didn’t seem very clean, really needed a deep clean on the walls and carpet. The pool was 95degrees seems like they have a humidity problem.
Stayed 1 night in Nov 2023
Response from GM on Nov 16, 2023
Thank you!

10/10 Excellent

TEMILOLA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, spacious room and clean environment.
Stayed 2 nights in Nov 2023
Response from GM on Nov 11, 2023
Thank you!

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice outside and inside but the room on the 5th floor seemed dirty and outdated. Doors needed wiped down and carpet was torn up possibly from a dog.
Stayed 1 night in Nov 2023
Response from t on Nov 15, 2023
Thank you for your comments.

2/10 Terrible

John

Disliked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from GM on Oct 26, 2023
Thank you!

4/10 Poor

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like that breakfast was NOT included. I paid a higher price than I would have elsewhere that included breakfast. The bed was HARD as a rock
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
I am sorry about your experience while staying with us. All Hilton Garden Inns have cook too order for purchase on Breakfast.Thank you!

8/10 Good

Owen

Stayed 1 night in Oct 2023
Response from GM on Nov 11, 2023
Thank you!

10/10 Excellent

Robert M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on Oct 24, 2023
Thank you!

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from GM on Oct 6, 2023
Thank you!

10/10 Excellent

Olivia, Charlottesville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GM on Oct 3, 2023
Thank you!

2/10 Terrible

Faith

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
I specifically asked for a room that's away from the elevators and what did they give me? A room right outside the loud dings of the stupid elevator! Whyyy... it was asked for specifically and we checked in on time, we weren't late. Awful awful service.
Stayed 1 night in Sep 2023
Response from T on Oct 1, 2023
Thank You.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located off of I-81, the hotel is clean and well organized. Adequately staffed to receive guests quickly. The facility is clean and well maintained. Pricing was competitive with other similar, area hotels.
Stayed 3 nights in Sep 2023
Response from GM on Sep 25, 2023
Thank you for taking the time to share your experience while staying with us. I am so glad to see you enjoyed your stay with us and do hope you will visit again soon.Sincerely,Stephanie DanielsGeneral Manager

10/10 Excellent

Chad

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and nice rooms. Close to speedway, dining, and hiking locations.
Stayed 3 nights in Sep 2023
Response from GM on Sep 19, 2023
Thank you taking the time to share your experience while staying with us. I am so pleased to see you enjoyed your stay with us and hope to see you in the future.Sincerely,Stephanie DanielsGeneral Manager

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and relaxing
Stayed 1 night in Sep 2023
Response from GM on Sep 12, 2023
Thank you!

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place to stay
Stayed 1 night in Sep 2023
Response from GM on Sep 5, 2023
Thank you!

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Very hospitable and clean hotel. We would stay there again for sure.
Stayed 1 night in Aug 2023
Response from GM on Sep 5, 2023
Thank you!

10/10 Excellent

Nancy

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from GM on Sep 5, 2023
Thank you!

6/10 Okay

Stacy

Disliked: Property conditions & facilities
You honestly get what you pay for. When you first walk into the hotel you are hit with a dense wave of perfume/air freshener. The stay was alright; but the room definitely seems worn from so many visitors overtime. There didnt seem to be any bugs but i was so nervous the entire night that theyd show up suddenly it was hard to sleep. There also were no blackout curtains. I had to tie the darker curtains together with a spare hair tie to get the room even slightly darker. If you're tight on cash and need a quick place to sleep thats jot your car, sure but if you have just a little extra id opt for somewhere else.
Stayed 1 night in Aug 2023
Response from GM on Aug 23, 2023
Thank you for taking the time to share your experience as our guest. I am so sorry to see that you did not have a pleasant experience but would love to discuss if you would like. Sincerely,Stephanie DanielsGeneral Manager

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable bed, 5 feather pillows, nice room. Very clean
Stayed 1 night in Aug 2023
Response from GM on Aug 17, 2023
Thank you!

10/10 Excellent

Vally

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beds.
Stayed 1 night in Aug 2023
Response from GM on Aug 10, 2023
Thank you!

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities
Good sevice
Stayed 1 night in Aug 2023
Response from GM on Aug 7, 2023
Thank you!

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from GM on Aug 4, 2023
Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Stayed 1 night in Jul 2023
Response from GM on Jul 25, 2023
Thank you!

10/10 Excellent

Lehman

Travelled with partner
Liked: Property conditions & facilities
It was clean, safe, and quiet. Staff was very friendly and helpful.
Stayed 3 nights in Jul 2023
Response from GM on Jul 24, 2023
Thank you!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Very clean and comfortable room. Friendly staff. We were tired from traveling and the hotel’s food was excellent and reasonably priced. Highly recommend
Stayed 1 night in Jul 2023
Response from GM on Jul 24, 2023
Thank you!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Right off the interstate. Clean rooms, cleam overall. Staff is great
Stayed 1 night in Jul 2023
Response from GM on Jul 24, 2023
Thank you!

10/10 Excellent

Robert

Stayed 1 night in Jul 2023
Response from T on Aug 11, 2023
Thank You !

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean reliable and efficient
Clean, reliable, efficient.
Stayed 1 night in Jul 2023
Response from SD on Jul 21, 2023
Thank you!Stephanie DanielsGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
easy access off the interstate
Stayed 1 night in Jul 2023
Response from GM on Jul 7, 2023
Thank you!

10/10 Excellent

Kristie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and accommodating staff. Overall great place to stay.
Stayed 1 night in Jul 2023
Response from GM on Jul 5, 2023
Thank you!

10/10 Excellent

Rachel

Stayed 1 night in Jul 2023
Response from GM on Jul 24, 2023
Thank you!

10/10 Excellent

Edward

Stayed 1 night in Jun 2023
Response from GM on Jul 21, 2023
Thank you!Stephanie DanielsGeneral Manager

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from GM on Jun 26, 2023
Thank you!

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great hotel nice people very clean the bed is a little hard but will be back are more nights
Stayed 1 night in May 2023
Response from T on May 30, 2023
Thank You !

10/10 Excellent

Kathleen

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly
Stayed 1 night in May 2023
Response from t on May 30, 2023
Thank You !

10/10 Excellent

Nola

Liked: Property conditions & facilities
Recent stay
Nice room, good mattress, some wear on bathroom cabinet. Breakfast reasonable and very good. Safe area.
Stayed 1 night in May 2023
Response from GM on May 23, 2023
Thank you for the great review, it is truly appreciated. I am so glad to see you enjoyed your stay with us and do hope to see you again soon.Sincerely,Stephanie DanielsGeneral Manager

10/10 Excellent

Cindy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in May 2023
Response from GM on May 22, 2023
Thank you!

10/10 Excellent

Wendy

Stayed 1 night in May 2023
Response from T on Jun 6, 2023
Thank you !

2/10 Terrible

Jozsef

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
How many does it take to turn off a spotlight?
I booked this hotel as a stopover during a long road trip. The hotel looks great, is clean, modern, with an onsite restaurant and bar - basically everything I was looking for in a stopover hotel. All this, combined with the good reviews and Hilton brand I was confident I'd be getting a good night's sleep. Oh boy was I was wrong! After arriving close to 9pm from an 11 hour drive, I ate at their restaurant, showered, watched some TV before getting ready to turn in only to realize that the curtains did not fully close and there was a massive flood light pointed directly into my room. Called the front desk and was told "yea we don't have any clamps, but you can use the hangers in the closet, that will work". I was honestly too exhausted to argue and did my best to clamp curtains together and hang a towel 11pm in an attempt to block the light out. The curtains had several visible tears and holes from people doing this so management CLEARLY knows this is an issue. How hard is it to either get fully closing black out curtains or maybe NOT have a giant flood light pointed in rooms?? This Hilton experience really made my 8 hour drive home the next day that much more enjoyable!! Apologies to the cleaning staff who had to disassemble my creation. Management needs to get it together and fix this. No one should have to deal with this. I paid a decent premium over the plentiful cheap motels in the area this was completely unacceptable and unbecoming of the Hilton name.
My initial handy work
View of the "spotlight" with all the room lights turned off.
My final product.
Spotlight on Room #218!
Stayed 1 night in May 2023
Response from GM on May 11, 2023
I am so sorry you did not have a good experience while staying with us. As stated in the personal email sent to you, we do have black out curtains behind the sheers in every room and I am sorry you did not pull those to keep the light out of your room. Again, I am sorry you did not enjoy your stay with us and if you would like to discuss this matter further, please feel free to contact me at the hotel. Thank you,Stephanie DanielsGeneral Manager

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean and safe was very friendly. We were on the first floor across from pool and gym. So a little noisy. Loved being able to walk out the back door to have breakfast at Cracker barrel.
Stayed 1 night in May 2023
Response from GM on May 9, 2023
Thank you for taking the time to share your experience. Guest feedback is so important to us and greatly appreciated.We look forward to serving you in the future.Sincerely,Stephanie DanielsGeneral Manager

6/10 Okay

Kim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No big deal
We expected more. Accommodations were outdated, bathroom was in bad shape. The overall appearance of the room was below what we thought was Hilton standards.
Stayed 1 night in May 2023
Response from GM on May 9, 2023
Thank you for your feedback, our guest experience is very important to us. I am sorry that we did not meet your expectations, please let me know if there is anything we can do for you. Sincerely,Stephanie DanielsGeneral Manager

10/10 Excellent

Milissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I have stayed in. Very clean and courteous. It was extremely child friendly. I will gladly stay there again
Stayed 1 night in May 2023
Response from GM on May 8, 2023
Thank you for the great review. I am so glad to see you enjoyed your stay with us and look forward to serving you in the future.Sincerely,Stephanie DanielsGeneral Manager