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Reviews of Americourt Hotel

2 out of 5
Americourt Hotel
1515 Highway 19E, Elizabethton, TN

Reviews

6.8
Rating 10 - Excellent. 71 out of 361 reviews" "
Rating 8 - Good. 115 out of 361 reviews" "
Rating 6 - Okay. 71 out of 361 reviews" "
Rating 4 - Poor. 61 out of 361 reviews" "
Rating 2 - Terrible. 43 out of 361 reviews" "

6.6/10

Cleanliness

8.0/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

Amanda

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, amenities
!
Stayed 1 night in Mar 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff has always been very welcoming.
Stayed 1 night in Feb 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were nice and helpful.
Stayed 1 night in Feb 2024

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Freddie

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are terrible. They need to be updated. The beds were worn out, the curtains were old and didn't close properly The dining table in the room was tagged and the carpet was nasty. The front desk lady was very nice!
Stayed 1 night in Jan 2024

8/10 Good

Jonathan

Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities
We always stay here, because it's always super clean and a good value. The staff is always friendly and accommodating. Parking is great. However, the rooms are in need of updating.
Stayed 1 night in Jan 2024

6/10 Okay

RUBY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

Marina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty stunk of Marijuana, dirty sheets, live and dead roaches.
Stayed 3 nights in Nov 2023

6/10 Okay

Michael

Disliked: Cleanliness, amenities
Ok.. There are two hotels in this town, and this is actually the better of the two. That’s the only reason it’s getting three stars. Stayed for a week 1st… The smell? I can’t describe it, it’s everywhere, hallways and rooms. Part of the smell is urine, can smell that in the hallways. But the rest is a mystery. 2nd… Was told at check-in there is no maid service, if I needed clean towels, sheets or some TP, I would have to go the the front desk and get it myself. Then make my own bed. 3rd… The web site said “free hot breakfast” Only thing they had was hot coffee and it was nasty, could probably peel paint off the walls. Maybe that’s where the smell was coming from? Probably the only good thing I could say about this place.. no bed bugs.. pest control could also contribute to that smell? If you are coming to Elizabethton and are staying more than one night I strongly suggest you stay in Johnson City.
Stayed 7 nights in Nov 2023

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Kamalnath

Liked: Staff & service
Economic
Stayed 1 night in Oct 2023
Response from Jennifer-Manager on Oct 30, 2023
Thank you and hope to see you in future.

4/10 Poor

Ted

Disliked: Cleanliness, amenities, property conditions & facilities
The hotel manager was very nice, but the property has seen better days. The rugs were disgusting. The bathroom was in need of some serious fixing. The toilet was shaky and very low. The bathroom door got in the way of using the bathroom. The ground looked terrible. Dead bugs, and live ones. The windows looked like they hadn't been cleaned in I don't know how long. Coffee was barely available. The entrance is dangerous off of the main 4 lane highway. Coming out of the parking lot onto a four lane highway. The only good thing about the facility was that it was close to Elezebethen, Tenn. that I was visiting.
Stayed 3 nights in Oct 2023
Response from Jennifer-Manager on Oct 30, 2023
I apoloigze for any issues you may have had, we are currently working on remodeling rooms. Hope you give us another chance in the future. You have a blessed day.

2/10 Terrible

Brandy

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Scott

Disliked: Cleanliness, property conditions & facilities
It’s all but 3 rooms supposed to be non-smoking and the halls smelled like cigarettes and weed, rooms need better cleaning! Cigarette for came into my room and it stunk!
Stayed 2 nights in Oct 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Jennifer-Manager on Oct 30, 2023
Thank you and hope you stay with us again in future.

2/10 Terrible

Mark

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far the worst hotel I have ever stayed in!!! Filthy dirty, carpets had large holes in them, cigarette burns all over the bedspreads. Broken fixtures...I could go on.
Stayed 3 nights in Sep 2023

4/10 Poor

Gilbert

Travelled with family
Disliked: Cleanliness, room comfort
Nascar Night
Hotel needs complete renovation, our rooms smelled bad, beds and pillows are very uncomfortable , we stayed for 2 nights and there was no room service. In general needs updates.
Stayed 2 nights in Sep 2023

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
We did not stay. It was very unclean.
Stayed 1 night in Sep 2023
Response from Tee on Sep 30, 2023
We refunded you in full. We also apologized

2/10 Terrible

Joseph

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth it. Keep looking
1 star at best. Checked in 1130pm. Room was damp, heavy smell of dogs/urine. Bathroom was ada, rusty fitting, major cracked counter, baseboards piece mealed together, poor caulk job on tub, mirror had major reflector delamination, Asked for room change 7:30 am, told check at 930 as mngr can only make change. Went to dollar general and bought air freshener. At 930 mngr changed rooms easily. New room better but heavy musty smell. Other conditions similar, firniture old, dirty, carpets old dirty. Lots of hallway noise and door slams. Stayed 4 nites for Nascar. Last morning house keeping banging on doors 9:45. Only decent items matresses newer and comfortable, although didnt seem to fit frames, caught legs on frame corners often. Most of staff was very nice. No kind of breakfast, coffee carafe in lobby. Pool not open and covered with permanent tarp with bushes and a 5foot tree growing in tarp. Parking lot well worn. Building doors filthy. Way overpriced.
Stayed 4 nights in Sep 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Tee on Sep 30, 2023
Thank You

2/10 Terrible

Orlando

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down hotel dirty rooms unkept A/C worked great
Stayed 3 nights in Sep 2023

10/10 Excellent

tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Sep 2023
Response from Tee on Sep 30, 2023
Thank You

6/10 Okay

charles

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

kent

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property looked like it was from the late 60s-early 70s. The carpets were very filthy, and the box springs and mattresses were worn out. It is in need of a total makeover! My wife was not happy that we stayed here. Also, Expedia charged me, and the hotel said it never went thru, so they charged me. Now I get the fun of trying to get this rectified or dispute the charge with my credit card co. Fun times!!!
Stayed 1 night in Aug 2023
Response from Tee on Aug 7, 2023
We would have refunded this stay if you had of let us know when you checked the room. Also, I have sent expedia a message that you paid with your card so they can refund you back what they charged. Thank You

2/10 Terrible

Melvin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 3 nights not once did housekeeping come in. We had to bag up our trash several times and repeatedly ask for clean towels
Stayed 3 nights in Jul 2023
Response from Tee on Aug 1, 2023
I'm sorry that you were not told, but, we don't enter a room unless by request from guest.

8/10 Good

LINDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean Desk clerk very friendly!
Stayed 1 night in Jul 2023
Response from Tee on Jul 29, 2023
Thank you very much

8/10 Good

Lucy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean large room. Staff was very friendly. Only problem was that the curtains did not close completely,. Being on the first floor, this felt a little unsafe.
Stayed 3 nights in Jul 2023
Response from Tee on Jul 15, 2023
Thank you for your kind review. The next time you stay if you have any problems please let us know.

6/10 Okay

Scott

Liked: Staff & service
The property was good. The floors in room was dirty. Plis it advertised breakfast and did not have.
Stayed 1 night in Jul 2023
Response from Tee on Jul 15, 2023
Sorry about that Expedia was supposed to take that off. I do apologize.

2/10 Terrible

Dylan

Stayed 2 nights in Jun 2023

10/10 Excellent

Korane

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It's a nice place to stay, and the staff are very helpful.
Stayed 1 night in Jun 2023
Response from Tee on Jul 4, 2023
Thank You We look forward to seeing you again

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Close to home
Stayed 1 night in Jun 2023
Response from Tee on Jun 26, 2023
Thank you for your patronage

10/10 Excellent

Joshua B

Stayed 1 night in Jun 2023
Response from Tee on Jul 15, 2023
Thank you.

2/10 Terrible

Travis

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Lady at desk was rude and mean
Stayed 1 night in Jun 2023
Response from Tee on Jun 17, 2023
I'm sorry that this happened can you relate to me what day this happened?

4/10 Poor

Sue

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
It smelled musty and of old, stale smoke. Homeless were camped out back.
Stayed 1 night in Jun 2023
Response from Tee on Jun 17, 2023
After we found out about this situation the problem was taken care of.

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Jenn on May 24, 2023
Thank you so much for your stay. Hope to see you again:)

10/10 Excellent

Janet

Stayed 1 night in May 2023
Response from Tee on Jun 17, 2023
Thank you for your kind response.

10/10 Excellent

Sarah E.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Tee on May 14, 2023
Thank You

2/10 Terrible

Ann

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
We didn't like anything about it. The hotel was in need of a very long overdue remodel. The walls were crumbling. There were two poorly patched spots on the ceiling where the bathroom above must have leaked. The rug was dirty and had numerous holes in it. The bed was so close to the window it was very difficult to get in on that side. It was too noisy to get a good night's sleep. We were woken up repeatedly throughout the night, and I had earplugs in my ears. The hotel was the grossest hotel we ever stayed in and it was not cheap.
Stayed 1 night in May 2023
Response from Tee on May 14, 2023
We would have been glad to refund you and help you find another hotel. Were you asked to see the room before checking in?

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, cheap and quiet. Good rooms.
Stayed 1 night in Apr 2023
Response from Jennifer on Apr 19, 2023
Thank you so much, glad you enjoyed your stay.Come back and see us again.

4/10 Poor

Clarkie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Giant No
I know that not anybody made during the pandemic but fix or clean something now. Rusty clothes rack with rust flaking off. Torn and falling wallpaper, stained carpet no stopper in tub. It was s close to the family wedding but hopefully you think better of family to let them stay there.
Rustic clothes rack
Carpet
Stayed 1 night in Apr 2023
Response from Tee on May 14, 2023
Anytime you are dissatisfied with anything that is connected to your room, please let us know at the front desk and if we couldn't fix the problem we would've worked something out

4/10 Poor

Bambi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Dirty noising very thin walls. Obviously some people live here. Place is very musty.
Stayed 1 night in Mar 2023
Response from Tee on Apr 2, 2023
I'm sorry you feel this way. Did you ask the front desk to change your room?

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It’s been a while since I’ve had bugs in a hotel room. I spent a lot of time cleaning so I could feel comfortable taking a shower. Poor maintenance, dirty carpet, dirty bathroom—we should have demanded a refund!
Stayed 1 night in Feb 2023
Response from Tee on Feb 18, 2023
Yes, by all means. Did you let anyone at the front desk know so that we could have done something?

6/10 Okay

Rebecca

Liked: Staff & service
Disliked: Amenities, property conditions & facilities

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quite easy parking.! Like / Dis like one 1st shift desk worker very rude and notlisteto whatto what you was going to do on stYing over and was put out of room and had to set in hall way unti 3 ..00pm befire let us back in for stay over
Stayed 1 night in Dec 2022
Response from Tee on Dec 28, 2022
I'm sorry about that, but, you were changed to a different room. Wasn't you?

10/10 Excellent

William

Stayed 1 night in Dec 2022

10/10 Excellent

Ryan

2/10 Terrible

Kristy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Filthy Hotel
This hotel was filthy. There was something splattered on the wall in the room, a roach crawling in the bathroom, and what looked like bug pieces in the corners of the bathroom. The hallways smelled like cigarette smoke and the carpet looked extremely dirty in the hallways and the room. There were also dogs barking inside the hotel. The parking lot did not feel safe at night either. I didn't expect much because it's an older outdated hotel. I usually overlook torn wallpaper and stains, but the filth and the live roach was too much!
Stayed 1 night in Nov 2022
Response from Tee on Nov 29, 2022
I'm sorry that this happened to you. I wish you could have come back to the front desk with your issues and if we couldn't have made things better, we would've refunded your reservation and helped you find another property

4/10 Poor

Beverly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rates were good. Property probably saw it's prime about 40 years ago. Noise was a concern and staff gave me a really quiet room. Hotel is used to house homeless persons and I'm glad they had a warm place to stay. Just not what I was expecting.
Stayed 3 nights in Oct 2022
Response from Tee on Oct 31, 2022
Thank you for your input. Take Care

6/10 Okay

Allison

Travelled with partner
Liked: Cleanliness, property conditions & facilities
It's a place to stay that isn't too expensive. beds aren't very comfortable. curtains cant close all the way. it's not bad, Its not good, its alright if you just need somewhere to sleep for the night. Smelled like cleaning supplies. Area probably isn't the best for people who don't appear cis\het, very Republican area
Stayed 1 night in Oct 2022
Response from Tee on Oct 22, 2022
Thank You for your feedback. Take care