Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Best Western Bordentown Inn

2.5 out of 5
Best Western Bordentown Inn
1068 Route 206, Bordentown, NJ

Reviews

7.2

Good

Rating 10 - Excellent. 333 out of 1003 reviews" "
Rating 8 - Good. 293 out of 1003 reviews" "
Rating 6 - Okay. 132 out of 1003 reviews" "
Rating 4 - Poor. 93 out of 1003 reviews" "
Rating 2 - Terrible. 152 out of 1003 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 27, 2024
Best Western thanks you Ms. Carolyn for your review! We appreciate when our customers give us their feedback whether good or bad. We hope to see you sometime in the near future. Stay Blessed!

10/10 Excellent

Viachaslau

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Management on Mar 19, 2024
Best Western thanks you for your review! Please know we appreciate you and your business! We hope to see you again in the near future. Stay Blessed!

8/10 Good

Juan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on Mar 18, 2024
Best Western thanks you for your review. Please know we do appreciate you & your business. As always stay Blessed.

6/10 Okay

Peter Joseph

I purchased a room with a bath tube they gave me a room with a handicap shower.
Stayed 2 nights in Mar 2024
Response from Management on Mar 15, 2024
We do apologize that you were mislead to believe we have tubs in our rooms. During Covid our rooms were completely renovated and all rooms do have showers. Again, we do apologize for the misunderstanding.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our time here. The rooms have been updated, the place was clean and the staff was friendly. The breakfast had many options as well. Sorry to say we were too busy to use the pool but it looked beautiful.
Stayed 1 night in Mar 2024
Response from Management on Mar 13, 2024
Best Western thanks you for your review. We are pleased to know you enjoyed your stay and our newly renovations. We hope you join us again in the near future. As always stay Blessed!

4/10 Poor

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the hardwood floors
Stayed 1 night in Mar 2024
Response from Management on Mar 9, 2024
We are sorry to hear you did not enjoy your stay. When you came to the desk to check out, you were asked how did everything go and you stated about the lightbulb not working, no DND & the shower doors were not catching on track. The clerk wrote everything down for Maintenance & Housekeeping to address. Everything has been addressed shortly after you left. We appreciate you bringing these things to our attention. It helps in areas that need attention. Again, please do accept our apology. Stay Blessed!

10/10 Excellent

Avery

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only take away was the door was sticking when trying to enter with card key and there was a weird chemical smell in the back that you could smell in the room.
Stayed 2 nights in Feb 2024
Response from Management on Feb 25, 2024
Best Western thanks you for your review. Thank you for informing us the minor issues in your room that you incurred. Please rest assure it will be addressed with our team. Stay Blessed!

2/10 Terrible

Kathy

Business traveller
Disliked: Cleanliness, amenities
I booked a room with a shower/tub combo - no tub. In fact, I was told NO rooms had tubs. That was the least of my problems though. The room they gave was filthy. See pictures. No exaggeration here. The 'housekeeping' employees should be fired. The urine was old, hatd, and caked on. Human hair (multiple strands) in what should have been a clean sink. Room (this one was in front) smelled of smoke even though it was 'non-smoking'. I went to front desk to explain why I couldn't stay in the room. Clerk was kind, and gave me another room. I opened the door to that rom to find the bed disheveled, light on, as if someone had just gotten up. I went back to the front desk again. This time the clerk went with me to the 1st room and verifoed the stale urine and what appeared to be throwup on the floor in the entrance the the bathroom. We then went together to the 2nd room and she verified the room had never been cleaned from the previous guest. She opened a 3rd room for me and upon putting the toilet seat down I found stale urine stains again. At least it didn't smell of smoke. I have yet to receive a call from the manager. Right now I don't see an option to upload pictures but I surely have those, and provided those to Expedia in real time while I was in chat with their representatives.
Stayed 1 night in Feb 2024
Response from Management on Feb 28, 2024
We do apologize sincerely that you were not satisfied with any of the rooms you were given. However, you were given a 3rd room to your liking and you decided to stay the whole night and in the AM you came down for Breakfast.Again, we understand that these things can happen and we will take full responsibility. However we would have been more than happy to have canceled your reservation with out charging and you could have stayed with another facility in the area. Our team did everything we could to make it comfortable for you but you were just not happy with anything. Upon our investigation we found the issues were not as severe as made out to be. We do appreciate your comments and apologize again.

10/10 Excellent

Frances

Liked: Cleanliness, property conditions & facilities
I like this property because it was very quiet. I was able to get to the store easily, and I was very comfortable.
Stayed 1 night in Feb 2024
Response from Management on Feb 25, 2024
Best Western thanks you for your review! We are pleased to hear you enjoyed your stay. We hope you come again in the near future. As always stay Blessed!

8/10 Good

Roosevelt

Cleanliness
Stayed 1 night in Feb 2024
Response from Management on Feb 16, 2024
Best Western thanks you for your review! Please know we appreciate feedback such as yours.We hope you come again in the near future.Stay Blessed!

8/10 Good

Johnnie

Liked: Cleanliness
Every thing was fine would like to stay a gain
Stayed 3 nights in Feb 2024
Response from Management on Feb 12, 2024
Best Western thanks you for your review. We appreciate your business. We hope to see you in the near future.

4/10 Poor

Kara

Stayed 1 night in Feb 2024
Response from Management on Feb 9, 2024
We are sorry to hear you were not happy with your stay. We would have liked to know more about your stay that made you give us 2 out of 5.

6/10 Okay

Mark

Stayed 1 night in Feb 2024
Response from Management on Mar 21, 2024
Thank you for your review. Please know we appreciate you and your business and as always stay Blessed!

10/10 Excellent

manueris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jan 2024
Response from Management on Jan 13, 2024
Best Western thanks you for your review! We are so pleased you enjoyed your stay. Please know we do appreciate you and your business. As always stay Blessed!

10/10 Excellent

Jodelky

Liked: Cleanliness, staff & service, property conditions & facilities
That's great
Stayed 1 night in Jan 2024
Response from Management on Jan 10, 2024
Best Western thanks you for your review! We hope you come again in the near future!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
too windy to warm up
The hotel room was nice, but the water pressure in the shower was very weak. I did notify the desk clerk about this when I checked out. The breakfast was good. Also the outside temperatures were cold with a brisk wind and the room was very chilly and it was difficult to warm it up when I was in the room. The door did not close tight and there were gaps all around the door which let the cold wind all night.
Stayed 1 night in Dec 2023
Response from Management on Dec 31, 2023
Best Western thanks you for your review.Thank you for bringing to our attention in reference to your main door. Reviews like this helps us in areas that need to be addressed with out team.

4/10 Poor

michael

Disliked: Amenities, property conditions & facilities
Disappointing! The room's HVAC is very noisy, it kept waking me. I couldn't shut it off because there was a steady stream of cold air coming from under the main door.
Stayed 1 night in Dec 2023
Response from Management on Dec 29, 2023
We do apologize that your stay was not to your satisfaction. Thank you for bringing your issues to our attention. It helps us with our team on areas where we need to focus on. We sincerely apologize for any inconvenience.

10/10 Excellent

Abrorkhuja

Stayed 1 night in Dec 2023
Response from Management on Dec 29, 2023
Best Western thanks you for your review! Please know we do appreciate you and your business. Have a Blessed Holiday!

10/10 Excellent

Abiut

Stayed 1 night in Dec 2023
Response from Management on Feb 8, 2024
Best Western thanks you for your review! We are pleased to hear you enjoyed your stay. We hope to see you in the near future. Stay Blessed!

10/10 Excellent

Shamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 29, 2023
Best Western thanks you for your review! We appreciate you and your business. We hope you come again in the New Year! Stay Blessed!

2/10 Terrible

Danny

Disliked: Cleanliness, staff & service, property conditions & facilities
Scammers
Stayed 1 night in Dec 2023
Response from Management on Dec 29, 2023
We apologize that you were not happy that we would not accept cash for a Security Deposit. We implement these rules for reasons. For future endeavors please know that majority of hotels due require a deposit of some sort to protect the hotel ie; smoking, damages, etc.

10/10 Excellent

Caridad

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly place to stay
Stayed 2 nights in Dec 2023
Response from Management on Dec 29, 2023
Best Western thanks you Ms. Caridad, we do appreciate you taking the time out and we hope you come again in the near future. Stay Blessed!

8/10 Good

rondell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Dec 29, 2023
Best Western thanks you for your review and as always please know we do appreciate you and your business! Stay Blessed!

10/10 Excellent

rondell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on Dec 19, 2023
Best Western thanks you for your review! We appreciate you & your business. Have a Blessed Holiday!

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean ,quiet , comfortable,food area near
Stayed 1 night in Dec 2023
Response from Management on Dec 16, 2023
Best Western thanks you for your review! We appreciate you and your business. Happy Holidays!

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
My first time I'm enjoying my stay. Thank you
Stayed 1 night in Dec 2023
Response from Management on Dec 19, 2023
Best Western thanks you for your review! We hope to see you in the near future. Have a Blessed Holiday!

8/10 Good

Steven

Liked: Cleanliness, staff & service, room comfort
The hotel is what you would expect for the rate, a good value.
Stayed 1 night in Dec 2023
Response from Management on Dec 15, 2023
Best Western thanks you for your review! We appreciate you and your business. We hope you come again. Enjoy your holidays!

6/10 Okay

Nicholas

Travelled with family
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Dec 12, 2023
Best Western thanks you for your review. We would like to hear more about your stay that made you decide to give a six out of 10. It helps us to know what are we can make improvements.Enjoy your holidays!

8/10 Good

Patrice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Management on Dec 8, 2023
Best Western thanks you for your review! Please know we appreciate your business and hope to see you in the near future.

8/10 Good

Prakash

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It was good short stay
Stayed 1 night in Dec 2023
Response from Management on Dec 5, 2023
Best Western thanks you for your review! We appreciate your business and we look forward to serving you in the near future.

8/10 Good

Seth

Business traveller
Liked: Cleanliness, staff & service, amenities
Room had a bit of a musty smell
Stayed 1 night in Dec 2023
Response from Management on Dec 6, 2023
We apologize sincerely that your guest room smelled a bit musty. Did you call down to the desk upon entering? We would have been more than happy to move you to another room to your liking. Again, we do apologize.

6/10 Okay

Gary

Travelled with partner
Heater made noise. Shower doors are not level.Door kept opening
Stayed 2 nights in Nov 2023
Response from Management on Nov 30, 2023
We apologize for the issues you incurred during your stay. We appreciate when our guests inform us of issues in areas that we may oversee. We have addressed it with our team and it has been rectify.

6/10 Okay

Scott, Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Management on Nov 28, 2023
We apologize you were not happy with your stay. We would have liked to know more about your stay in areas that need improvement.

6/10 Okay

Elizabeth

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
We got to the room and found a black spider on the bed. We asked for late checkout for 2pm it wasnt noted so we had to check out earlier. The breakfast wasnt the best but the cook made pancakes upon request so that was good. The room floor wasnt really clean. The bed was comfortable. Not sure i would stay there again
Stayed 1 night in Nov 2023
Response from Management on Nov 28, 2023
We are sorry you experienced issues during your stay and for that we apologize. Please know we will be addressing this with our Housekeeping & Front Desk Departments.We hope you consider us again in the near future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great customer service
Stayed 1 night in Nov 2023
Response from Management on Nov 27, 2023
Best Western thanks you for your review! We are pleased to hear you enjoyed your stay. Please know we do appreciate you and your business. As always stay Blessed!

10/10 Excellent

Laurette Marie

Liked: Property conditions & facilities
Was really nice
Stayed 1 night in Nov 2023
Response from Management on Nov 21, 2023
Best Western thanks you for your review! Please know we appreciate you and your business. As always stay Blessed and have a Happy Holiday!

6/10 Okay

Liqun, Dollard des Ormeaux

Liked: Cleanliness
Not quiet
Stayed 1 night in Nov 2023
Response from Management on Nov 20, 2023
We are sorry to hear that you had issues with it not being quiet. We certainly would like to know specifically what you are referring too, to help us target areas that need improvement. Looking forward to hearing back from you.

10/10 Excellent

victor

Travelled with family
Liked: Amenities
it was pleasant
Stayed 1 night in Nov 2023
Response from Management on Nov 19, 2023
Best Western thanks you for your review! We are pleased to hear you enjoyed your stay. We hope you would come again in the near future! As always stay blessed!

8/10 Good

Noha

Stayed 1 night in Nov 2023
Response from Management on Dec 8, 2023
Best Western thanks you for your review! Please know we appreciate you and hope to see you in the near future.

10/10 Excellent

Amanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely pleasant and friendly when checking in.
Stayed 1 night in Nov 2023
Response from Management on Nov 16, 2023
Ms. Amanda, Best Western thanks you for your review! We are pleased to hear that our staff took care of you during the check in process, very much appreciated. As always stay Blessed!

8/10 Good

Dontesia

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Management on Nov 13, 2023
Best Western thanks you for your review.

6/10 Okay

Erica

Stayed 5 nights in Nov 2023
Response from Management on Dec 2, 2023
We apologize that you were not happy with your stay. We strive very hard to accommodate our guests needs. We would like to know more about your stay if possible?

8/10 Good

Jaeseog

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Management on Nov 6, 2023
Best Western thanks you for your review!

2/10 Terrible

Nesrin

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is nice
Stayed 2 nights in Nov 2023
Response from Management on Nov 6, 2023
We apologize that you were not happy with your stay. We would have like to know more on how we can improve areas that are needed. We are pleased to see you like the pool.

2/10 Terrible

Catherine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023
Response from Management on Nov 6, 2023
We apologize you were not happy with your stay. We would have liked to know where improvement was needed.

8/10 Good

Mary

Stayed 1 night in Oct 2023
Response from Management on Nov 6, 2023
Ms. Mary, Best Western thanks you for your review!

10/10 Excellent

chandel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfy
This was a nice place to stay in. The property was very clean and welcoming and the room was nicer than expected. It was super clean and modernized and looked updated. The bathroom was super cute and huge and I had the best showers. The kids really enjoyed the on site pool and hot tub. The only issue I had was we booked the same day as a whole cheerleading squad of kids like no older than 8 so they were all over the walkways sitting down on the ground doing arts and crafts and running back and forth between rooms and also mistakingly trying to get into my room and in the way and making so much noise but once they were gone we had peace for the 2nd night of the stay. Also there’s free breakfast in the morning! We tried to order from one of the pizza shops from the menus provided by the hotel and they hung on me like 10 times cause they didn’t know where the hotel was when I gave the address. I kept calling lol and eventually they gave in took my order and figured out how to find the hotel. Bottom line I will book here again and I do recommend this hotel for sure. For the price I paid for 2 rooms it was not expensive at all. Halloween weekend and only 20 minutes drive to six flags which was our purpose of coming out. Also, wawas is right across the street and 24 hours which worked out perfectly for little things we needed. I highly recommend this hotel. Just make sure it’s not the same night as the miniature cheerleading squad lol
Our free continental breakfast
View of sunrise from the room. The pool is in that building you see
Stayed 2 nights in Oct 2023
Response from Management on Oct 30, 2023
Best Western wants to thank you for such a detailed review! We do apologize for the group of young cheerleader groups. We did our best to keep them quiet. Please know we appreciate you and your business. Look forward to seeing you in the near future. Stay Blessed!

6/10 Okay

Vijay Kumar

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Bugs in room
Stayed 2 nights in Oct 2023
Response from Management on Oct 27, 2023
We apologize that you were not happy with your stay. Unfortunately, due to us being around a wooded area especially this time of the year they are an issue. We have an exterminator come out and treat the doors areas as well as our Maintenance personnel treats the weekly. Again, we do apologize.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
No complaints. Clean, comfortable rooms. Breakfast was ok, standard hotel breakfast. Overall quiet and relaxing. Hotel staff were friendly and accomodating. Superior customer service. I would stay there again if i was in the area.
Stayed 1 night in Oct 2023
Response from Management on Oct 27, 2023
Best Western is pleased to hear you enjoyed your stay. Please know we appreciate you and your business.We hope to see you in the near future. Stay Blessed!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Management on Oct 26, 2023
Best Western thanks you for your review! We appreciate you and your business. Thank you again. Stay Blessed!