Lobby sitting area

Reviews of Zorlu Grand Hotel Trabzon

5 out of 5
Zorlu Grand Hotel Trabzon
Maras Caddesi 9, Trabzon, Trabzon

Reviews

8.4

Very good

Rating 10 - Excellent. 118 out of 270 reviews" "
Rating 8 - Good. 95 out of 270 reviews" "
Rating 6 - Okay. 39 out of 270 reviews" "
Rating 4 - Poor. 12 out of 270 reviews" "
Rating 2 - Terrible. 6 out of 270 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Mohammad haroon

Stayed 1 night in Feb 2024

8/10 Good

Emine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relations Department on Jan 15, 2024
Emine Hanım, Zorlu Grand Hotel Trabzon'daki son konaklamanızı puanlamak üzere değerli zamanınızı ayırdığınız için teşekkür ederiz. Harika bir konaklama geçirdiğinizi bilmekten mutluluk duyuyoruz ve sizi en kısa zamanda tekrar ağırlamayı diliyoruz.Saygılarımızla,

10/10 Excellent

Khalid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing
Stayed 2 nights in Oct 2023
Response from Guest Relations Services on Oct 26, 2023
Dear Khalid,Thank you for having your valuable time to give your positive feedback for Zorlu Grand Hotel.We are thrilled to know that you had an enjoyable stay with us.We look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and friendly staff
Stayed 4 nights in Jul 2023
Response from Guest Relations Services on Jul 19, 2023
Dear Ahmed, Thank you for having your valuable time to give your positive feedback for Zorlu Grand Hotel.We are thrilled to know that you had an enjoyable stay with us.We look forward to welcoming you back soon.Sincerely,

8/10 Good

MASHAEL, Kuwait

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, near shopping area , cafes and restaurants Easy to reach the beach
Stayed 3 nights in Jun 2023
Response from Burkay Baday - Sales & Marketing Manager on Jul 9, 2023
Dear Mashaela, Thank you for having your valuable time to give your positive feedback for Zorlu Grand Hotel.We look forward to welcoming you back soon.Sincerely,

8/10 Good

Mamuka

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Guest Relations Services on May 16, 2023
Dear Mamuka,Thank you for having your valuable time to give your positive feedback for Zorlu Grand Hotel.We are thrilled to know that you had an enjoyable stay with us.We look forward to welcoming you back soon.Sincerely,

10/10 Excellent

nezar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2022
Response from Guest Relations Services on Dec 1, 2022
Dear Nezar,Thank you for taking your precious time to score your recent stay at Zorlu Grand Hotel, Trabzon. We are delighted to know that you had an excellent stay and look forward to welcoming you back soon.Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2022
Response from Guest Relations Services on Sep 8, 2022
Dear Guest,Firstly, we would like to thank you for your choice our hotel.We will be very happy to accomodate you your home in Trabzon Zorlu Grand Hotel.

8/10 Good

Rashid

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great location but not value for money
The hotel over all is ok but they forgot to clean my room and excuse was I did not requested for cleaning ? They did not have Buisness center ? Break fast was more Turkish and 90% guest was from gcc? Carpets in lobby was dirty ? No body ask if I need car booking for airport ? With difficulty We found taxi ? People have to be more welcoming ?
Stayed 2 nights in Aug 2022
Response from OZAY GUNER on Aug 28, 2022
We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

8/10 Good

khaled

Stayed 1 night in Aug 2022

10/10 Excellent

Abdulnoor

Stayed 2 nights in May 2022
Response from OZAY GUNER on May 29, 2022
Dear Mr.Abdulnoor Thank you for staying with us and for your valuable feedback. We are honered to wellcoming you in Zorlu Grand Hotel Trabzon. Best Regards

8/10 Good

Saud

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location
Stayed 4 nights in Feb 2022
Response from OZAY GUNER on Feb 23, 2022
Dear Mr.Saud Thank you for staying with us and for your valuable feedback. We are honered to wellcoming you in Zorlu Grand Hotel Trabzon. Best Regards

10/10 Excellent

KHALID

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staying
Stayed 7 nights in Dec 2021
Response from OZAY GUNER on Jan 4, 2022
Dear Mr.Khalid Thank you for staying with us and for your valuable feedback. We are honered to wellcoming you in Zorlu Grand Hotel Trabzon. Best Regards

10/10 Excellent

Nasrin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
Stayed 1 night in Dec 2021
Response from OZAY GUNER on Dec 19, 2021
Thank you for staying with us and for your valuable feedback. We are honered to wellcoming you in Zorlu Grand Hotel Trabzon. Best Regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from OZAY GUNER on Nov 7, 2021
Thank you for staying with us and for your valuable feedback. We are honered to wellcoming you in Zorlu Grand Hotel Trabzon. Best Regards

4/10 Poor

Naveed

Travelled with family
Disliked: Staff & service, room comfort
Not a pleasent experience at all.
Not a good experience at all. Service was very bad, rooms were not as good as you see in the pictures. Heavy smoking smell in both of our rooms even tough i strictly requested them non smoking rooms. AC noice was loud and irretating. Room service was bad, we asked for tea bags at 7pm and they said mini bar service is closed you'll get it in the morning so i had to run to supermarket to get extra water along with tea bag. Besides reception staff all others were rude. Only advantage was that it is in the city but for us didnt matter as we had our car.
Stayed 2 nights in Oct 2021
Response from OZAY GUNER on Oct 30, 2021
We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

10/10 Excellent

bader

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice accommodation
Stayed 2 nights in Oct 2021
Response from OZAY GUNER on Oct 24, 2021
Dear Bader, Thank you for staying with us and for your valuable feedback. We are honered to wellcoming you in Zorlu Grand Hotel Trabzon. Best Regards

8/10 Good

Rami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. No Pool or Turkish Hammam
Best location for shopping. In the center of the old city near Meydan. Decent breakfast. Clean. Excellent staff and room service. No pool. No Turkish Hammam. ( under maintenance ). Spa only for men.
Stayed 1 night in Oct 2021
Response from OZAY GUNER on Oct 24, 2021
Dear Rami,We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

10/10 Excellent

Mamuka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from OZAY GUNER on Oct 12, 2021
Thank you for staying with us and for your valuable feedback. We are honered to wellcoming you in Zorlu Grand Hotel Trabzon. Best Regards

10/10 Excellent

ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2021
Response from Burkay Baday on Aug 6, 2021
Dear Mr Ali, Thank you for staying with us and for your valuable feedback. We are honered to wellcoming you in Zorlu Grand Hotel Trabzon. Best Regards

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021
Response from Burkay Baday on Feb 23, 2021
We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This’s not a 5 stars hotel by any means, a reassessment of the facility should take a place. The only thing that is 5 stars about this hotel are the professional staff, other than that the room was not clean at all. In fact it was stinky with a bad smell. The conditioner didn’t work and we had to open windows to be able to have a good ventilation. The hotel is located in city centre so the street noises were loud. And if you closed the windows the room will just turn into a 40 degrees box because of the broken conditioner.
Stayed 2 nights in Feb 2021
Response from ÖZAY GÜNER on Feb 10, 2021
We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

10/10 Excellent

Ali Salim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasent and confort
Stayed 3 nights in Oct 2020
Response from ÖZAY GÜNER on Oct 26, 2020
Dear Ali Salim , Thank you for staying with us. We are honered to wellcoming you in Zorlu Grand Hotel Trabzon.

8/10 Good

Faisal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Stayed 3 nights in Sep 2020
Response from Tolga on Oct 13, 2020
Dear Guest, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

10/10 Excellent

A C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trabzon great hotel
Excellent trip to a very interesting area
Stayed 2 nights in Nov 2019
Response from Meryem on Nov 5, 2019
Thank you very much for your kind review .

10/10 Excellent

Fihmi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
At the center of the city the hotel is clean and our stay was amazing we enjoyed the Turkish bath and massage at hotel
Stayed 2 nights in Oct 2019
Response from Meryem on Nov 5, 2019
Thank you very much for your kind review .

6/10 Okay

Alhami

Liked: Staff & service
Reception is good and nice but the rooms are not as described the hotel needs renovation
Stayed 1 night in Oct 2019
Response from Meryem on Nov 5, 2019
Thank you very much for your kind review .

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
LOVED EVERYTHING ABOUT THIS HOTEL! Service is perfect!
Stayed 4 nights in Oct 2019
Response from Meryem on Nov 5, 2019
Thank you very much for your kind review .

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from Burkay Baday on Sep 25, 2019
Dear Guest, Thank you for your kind interest to us and possitively feedback.We are honered to welcoming you in our hotel in your next stay again. Best Regards,

6/10 Okay

Turgut, USA

Travelled with family
Disliked: Staff & service
Staff needs help in providing a customer service. Specifically, reception, bell boys and whole way staff need help. They are friendly but not very efficient in doing their duties. We arrived around 10:30 pm and there was no park space in front of the hotel so I left the car on the middle of the street. As I walked I asked if any can assist in parking the car and getting the luggage, I was directed to the receptionist. While I was checking in two gentlemen were asked to assist with parking and getting the luggage. They never made it to the car. I went out to see what is going on because my family members were still at the car after 15 minutes. Service at Restaurant during the breakfast was slow as well. Over all hotel facility was acceptable but we would not be returning to this hotel soon.
Stayed 3 nights in Sep 2019
Response from Burkay Baday on Sep 21, 2019
Dear Turgut, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Burkay Baday on Sep 21, 2019
Dear Valued Guest, Thank you for staying with us. We are honered to wellcoming you in Zorlu Grand Hotel again.

6/10 Okay

Maha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Furniture was old and dated. And I couldn’t sleep well, all night my body was itching me under the sheets
Stayed 2 nights in Aug 2019
Response from Burkay Baday on Sep 21, 2019
Dear Maha, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

8/10 Good

Niyazi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very central
Stayed 2 nights in Aug 2019
Response from Burkay Baday on Oct 6, 2019
Niyazi Bey Merhaba, Olumlu görüşleriniz ve nazik ilginiz için teşekkür ederiz. Sizi tekrar misafir etmekten onur duyarız. Saygılarımla

10/10 Excellent

Hassanien

Liked: Room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

MOHAMMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in the center of the city
Stayed 3 nights in Jul 2019
Response from Burkay on Aug 22, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Naif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location
Stayed 1 night in Aug 2019
Response from Burkay on Aug 22, 2019
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad room due to bad smell and, other wise it ok and the price too high compare to other hotels
Stayed 4 nights in Jul 2019
Response from Guest Relations on Jul 26, 2019
Dear Guest, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019
Response from Guest Relation on Jun 18, 2019
Dear Guest, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, i i go back to this city, it will be my choice
Stayed 1 night in May 2019
Response from Guest Relations on Jun 13, 2019
Dear Guest, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

10/10 Excellent

MAZEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
It was amazing
Stayed 3 nights in May 2019
Response from Guest Relations on Jun 13, 2019
Dear Mazen, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

8/10 Good

ManalOthman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location, breakfast, cleanliness and staff cooperation and friendless. I mostly disliked the air conditioning as its twas too hot all over the hotel. Management stated that cooling starts on specific date irrespective of temperature inside the hotel.
Stayed 5 nights in Apr 2019
Response from Guest Relations on Jun 13, 2019
Dear ManalOthman, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

10/10 Excellent

Riad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Guest relations on Jun 13, 2019
Dear Riad, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

8/10 Good

Abdulrazzaq

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel a nice one with very good location in the heart of city center. Unfortunately the rooms were too warm although the heating was off. Each room had one window overlooking the lobby, so there was no air cooling the room. For 2 nights we could not sleep properly and we left to another hotel although we have paid for all our stay in Zorlu Grand Hotel.Also you didn’t informed us that maintenance work was going on in the hotel.
Stayed 3 nights in Apr 2019
Response from Guest Relations on Jun 13, 2019
Dear Abdulrazzag, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

10/10 Excellent

Mageed, istanbul, Esenyurt..

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the place and the large space of the place all give the impression of comfort and tranquility .. Moreover, the superior handling by all employees, especially reception staff .. Thank you for your hospitality..
Stayed 3 nights in Apr 2019
Response from Guest Relations on Jun 13, 2019
Dear Mageed, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything was excellent
Stayed 4 nights in Mar 2019
Response from Guest Relations Responsible on Mar 26, 2019
Dear Guest, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice otel , in middle of city center , friendly staff , clean rooms good room service
Stayed 2 nights in Jan 2019
Response from Burkay BADAY on Jan 29, 2019
Dear Guest, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Zorlu Grand Hotel Trabzon
I like that this hotel has stores in the lower level, they have a restaurant, gym. I love there small steam room I had it all to myself. They have a swimming pool. The only thing I didn't like was they didn't have enough power outlets.
Stayed 2 nights in Oct 2018
Response from Burkay Baday on Nov 8, 2018
Dear Daniel, We would like to thank you for your kind interest at our hotel and we note you that we will always try our best to deserve it. We think that with the help of your very valuable thoughts,we will be able to serve you better. We hope to see you at your home in Trabzon ZORLU GRAND HOTEL again.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal location high class hotel.
Nice and easy. Hotel staff very cooperative. Some staff require improvement in their English communication. Hotel location is excellent with easy access to everything. Buffet breakfast does not rank 5 star. A big improvement in quality and availability of varieties is a must.
Stayed 1 night in Oct 2018
Response from Burkay BADAY on Nov 8, 2018
Dear Mohammed, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sean, Irvine , California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located in the heart of Trabzon center . I just stayed for one night ..
Stayed 1 night in Oct 2018
Response from Burkay BADAY on Nov 8, 2018
Thanks for staying with us. We appreciate your feedback!