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Reviews of Rydges Southbank Townsville

3.5 out of 5
Rydges Southbank Townsville
23 Palmer Street, South Townsville, QLD

Reviews

7.8

Good

Rating 10 - Excellent. 307 out of 1000 reviews" "
Rating 8 - Good. 393 out of 1000 reviews" "
Rating 6 - Okay. 174 out of 1000 reviews" "
Rating 4 - Poor. 87 out of 1000 reviews" "
Rating 2 - Terrible. 39 out of 1000 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ryddges Management on Mar 18, 2024
Thanks for your review! We appreciate your business. We hope to see you again soon.Many Thanks

8/10 Good

Helen

Liked: Staff & service
We were happy (mostly) with the hotel, but the room required a thorough clean and the air conditioning was so noisy it made getting to sleep quite difficult. Breakfast was good with friendly service. Checkin was quick and easy.
Stayed 3 nights in Feb 2024
Response from Paige on Feb 18, 2024
Your Feedback means a lot to our team. Thank you for taking the time to leave us a review!

8/10 Good

JOANNE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over all the stay was lovely and enjoyable until we had to leave a day early due to a family emergency. Only 2 things that we didn’t like was the air conditioner was really loud and was not cool enough.
Stayed 3 nights in Dec 2023
Response from Paige on Feb 18, 2024
Thank you for the review! Your feedback is much appreciated and helps our team improve

10/10 Excellent

Ray

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Ryddges Management on Jan 31, 2024
Thanks Ray, we appreciate your 10 out of 10!

8/10 Good

karen

Stayed 2 nights in Dec 2023
Response from Paige on Feb 18, 2024
Thanks for sharing the word about our property, Rydges Southbank Townsville. We really appreciate your positive review.

8/10 Good

Prema

Stayed 3 nights in Dec 2023
Response from Paige on Feb 18, 2024
Thank you for sharing your positive feedback. We look forward to your next visit to Rydges Southbank Townsville.

10/10 Excellent

Breeanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very nice and comfortable, staff were very very friendly and really nice:) overall we had a really good experience staying here.
Stayed 1 night in Dec 2023
Response from Jacqui on Dec 10, 2023
Thank you for your positive feedback Breeanna. It was a pleasure having you and your friends stay with us, and we're glad we were able to make it enjoyable for you.You're welcome back any time!!!!!!Kind regards,Rydges Southbank Townsville

6/10 Okay

Patti

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very clean, staff were very helpful and friendly, room itself was good but bathroom incredibly small and dated.
Stayed 1 night in Nov 2023
Response from Paige on Feb 18, 2024
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay! Great location and super helpful staff.
Stayed 1 night in Nov 2023
Response from Paige on Feb 18, 2024
Thank you for your kind words. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to accommodate you in Townsville. Have a wonderful day!

10/10 Excellent

Norelle

Stayed 5 nights in Sep 2023
Response from Paige on Feb 18, 2024
We’re so grateful that you took the time to leave us a 5-star review. Thank you!

10/10 Excellent

Loata

Liked: Cleanliness, staff & service
Property and staff were wonderful - quiet and comfortable stay. Only negative is the lamp was quite dusty and well as the window in the bathroom.
Stayed 4 nights in Sep 2023
Response from Paige on Feb 18, 2024
Dear Loata, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to our valued guests like you. Thank you and have a great day!

6/10 Okay

Cherry

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
i think next time staff check it properly before they ask the costumer credit card! because they charge me twice! thanks
Stayed 4 nights in Sep 2023
Response from Paige on Feb 18, 2024
Thank you for your review! Your feedback is much appreciated and helps our team to improve.

10/10 Excellent

Craig

Stayed 2 nights in Sep 2023
Response from Paige on Feb 18, 2024
Thanks for your 5-star review! We sincerely appreciate your feedback

10/10 Excellent

MARLENE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adam was amazing
Stayed 1 night in Aug 2023
Response from Paige on Feb 18, 2024
Thank you for the 5-star review! We value your feedback and can’t wait to welcome you again soon.

10/10 Excellent

Lindsay, KALLANGUR

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent position close to city centre good amenities.
Stayed 1 night in Aug 2023
Response from Paige on Feb 18, 2024
Hello Lindsay! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to provide valued service to our guests. Have a wonderful day!

6/10 Okay

Donna

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great location. Needs updating
Booked purely due to the comfort of the bedding. Otherwise the rooms are very dated. Bathrooms are old, small and need modernising. Location is great for walk to stadium and into town for dining. Air conditioning didn’t seem to work consistently and windows to open for a breeze. Disappointing for the price.
Stayed 2 nights in Aug 2023
Response from Paige on Feb 18, 2024
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!

10/10 Excellent

Tahlee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing, rooms were spacious and clean. So many choice for food on the same street. Highly recommended
Stayed 2 nights in Jul 2023
Response from Paige on Feb 18, 2024
Thank you, Tahlee! Your words lifted our spirits today. It means so much to us when our valued guests appreciate the hard work that goes into making each day at Rydges Southbank Townsville memorable.

4/10 Poor

Murray

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Very inflexible T&C’s even for a booking error that was made 1 month in advance. I will no longer be staying a Rydges Townsville for future business trips as a result.
Stayed 1 night in Jul 2023
Response from Rydges Southbank Townsville on Feb 19, 2024
Thank you for your review! We apologise for any inconvenience that you experienced. We appreciate your feedback to ensure that all bookings are correctly imputed into the system.

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and close to work
Stayed 6 nights in Jul 2023
Response from Paige on Feb 18, 2024
Thank you for the 5-star review! We value your feedback and can’t wait to welcome you again soon.

8/10 Good

Jeff

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
q
Stayed 2 nights in Jul 2023
Response from Paige on Feb 18, 2024
Thank you for sharing the word about our property, Rydges Southbank Townsville. We really appreciate your positive review.

8/10 Good

Kristy

Stayed 1 night in Jun 2023
Response from Paige on Feb 18, 2024
Thanks for sharing the word about our property, Rydges Southbank Townsville. We really appreciate your positive review.

4/10 Poor

Derek

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
.
Stayed 5 nights in Jun 2023
Response from Rydges Southbank Townsville on Feb 19, 2024
Thank you for your review! We really appreciate your feedback.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service
Aged room ammenities but great staff and location 10/10
Stayed 1 night in Jun 2023
Response from Paige on Feb 18, 2024
Thank you! Your positive feedback is much appreciated

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service
Good location
Stayed 1 night in Jun 2023
Response from Team at Rydges Townsville on Jun 17, 2023
Thanks for the review! We hope to welcome you again in the future.

4/10 Poor

Christine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff where lovely very kind. The property was very old run down over priced for what it was. However very clean.
Stayed 2 nights in Jun 2023
Response from Paige on Feb 18, 2024
Thank you for your review! Your feedback is greatly appreciated.

4/10 Poor

Jodie

Stayed 1 night in Jun 2023
Response from Rydges Southbank Townsville on Feb 19, 2024
Thank you for your review! We really appreciate your feedback.

10/10 Excellent

Roxanne, Tallebudgera Valley

Travelled with partner
Liked: Staff & service, property conditions & facilities
We had to change the date of our booking due to an emergency and it was all fixed. Big shout out to Jack.
Stayed 1 night in Jun 2023
Response from Rydges Southbank Townsville on Jun 17, 2023
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!

6/10 Okay

Stephen

Business traveller
Liked: Staff & service
Property was OK, great location. Staff were great. Very surprised to be directed to instant coffee at breakfast
Stayed 2 nights in May 2023
Response from Paige on Feb 19, 2024
Thank you for your review! Your feedback is appreciated and helps our team improve.

8/10 Good

Carsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was OK, but still a few issues to solve before the “stars” are well earned
Stayed 1 night in May 2023
Response from Rydges Southbank Townsville on Feb 19, 2024
Thank you for your review! Your feedback is appreciated to ensure that your stay is as comfortable as possible.

10/10 Excellent

Lorraine

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely room. Very comfortable beds. My stay included breakfast, very good buffet, lots of vegetarian options
Stayed 1 night in May 2023
Response from Rydges Southbank Townsville on Jun 17, 2023
Thanks for sharing your positive feedback. We hope to welcome you again in the future.

6/10 Okay

STEPHANIE

Stayed 1 night in May 2023
Response from Rydges Southbank Townsville on Jun 17, 2023
We-re grateful that you took the time to leave us a review. Thanks a lot!

2/10 Terrible

tyrone

Disliked: Cleanliness, staff & service, property conditions & facilities
Not happy with the booking process.
Stayed 1 night in Mar 2023
Response from Rydges Southbank Townsville on Feb 19, 2024
Thank you for your review! Your feedback is greatly appreciated to ensure that the booking process is quick and easy.

6/10 Okay

Don

Business traveller
Liked: Cleanliness, staff & service, amenities
Noisy air conditioner in room, low water pressure under shower
Stayed 2 nights in Apr 2023
Response from Rydges Southbank Townsville on Feb 19, 2024
Thank you for your review! Your feedback is greatly appreciated to our staff to provide the best experience for our guest.

8/10 Good

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in. Good location. Free parking. Very comfortable beds.
Stayed 2 nights in Apr 2023
Response from Rydges Southbank Townsville on Jun 17, 2023
Thank you! Your positive feedback is much appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Because of our flight’s late arrival, we chose this hotel for its 24-hour reception and good location on the Palmer St restaurant strip, a short walk from the town centre. Staff were welcoming, friendly and helpful. Underground parking is free but not secured. The buffet breakfast was delicious. Our room was spacious, with efficient air con, comfortable beds, two good chairs, hospitality tray and frig, no minibar and no ice cube tray. The two bottles of water delivered each day were very welcome. The bathroom, with walk-in shower, worked well but was showing its age. The bedroom lighting was excessively dim, with no ceiling lights and no light in the entrance whee the air con control is located. We had to find our emergency torch to see the control panel. The bedrooms curtains are not quite blackout. Minor inconveniences in the grand scheme. We would return and recommend, but bring a torch.
Stayed 2 nights in Apr 2023
Response from Paige on Feb 18, 2024
Dear guest, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to our valued guests like you. Thank you and have a great day!

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from Rydges Southbank Townsville on Feb 19, 2024
6.Our team is so grateful for your positive feedback. Looking forward to having you again at Rydges Southbank Townsville.

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Would have been better if there was dinner or room service. Otherwise all good. Breakfast was great.
Stayed 1 night in Apr 2023
Response from Paige on Feb 19, 2024
Your feedback means a lot to our team. Thank you for taking the time to leave us this review!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Position Position for Football
The Rydges is a central spot if you’re in town to watch the football. Easy walking distance to stadium, town and plenty of restaurants & pubs. The rooms are slightly dated however the mattress is a true king size and the most comfortable we’ve slept on. Good view from The 5th floor on the Marina side overlooking the pool. Air conditioning was not that great for an extremely hot weekend and we could not get it lower than 22deg. Could not work out how to use the remote control for the TV which was a good size so gave up trying. The pool could do with some more seating and a general tidy/ revamp but nice and big area. Did not dine in this time but have had the breakfast previously and very basic. Decent coffee was charged extra so only percolated included.
Stayed 2 nights in Apr 2023
Response from Rydges Southbank Townsville on Feb 19, 2024
Dear Donna, feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to our valued guests like you. Thank you and have a great day!

10/10 Excellent

Eamon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for a great night
Stayed 1 night in Apr 2023
Response from Duty Manager on Apr 11, 2023
Hi Eamon,Thanks for sharing a great night with us here at Rydges and thank you for our 5 out of 5 score. Glad you had a great night. Returning soon I hope

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023
Response from Duty Manager on Apr 11, 2023
Hi Matthew,Thank you for your score of 5 out of 5, hoping you had a great time here with us at Rydges, and hope you return again soon.

10/10 Excellent

Nerida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Mar 2023
Response from Duty Manager on Apr 11, 2023
Hi Nerida,Rydges being centrally located in the city is very handy as a lot of places are in walking distance and there is a lot to see. Thank you for your score and hope to see you again soon.

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, very friendly staff, plenty of dining options within walking distance,
Stayed 1 night in Mar 2023
Response from Duty Manager on Apr 11, 2023
Hi Phil, Thank you for visiting with us at Rydges. We want you to know how much we appreciate your review. Our staff work hard every day to give you the best customer service experience possible. I will pass on your feedback with the team.Kind Regards Ceri

2/10 Terrible

Khenuma

Travelled with group
Disliked: Property conditions & facilities
Expected the room to be bigger for the price i paid, really disappointed
Stayed 1 night in Mar 2023
Response from Michelle Diehm - Revenue Manager on Mar 13, 2023
Dear Khenuma , we're sorry to hear the room size was not to your expectations. We hope the location, amenities and customer service was to your liking.Kind Regards,

8/10 Good

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
We wanted to have breakfast at the buffet. There was plenty of variety but a little lacking. Bacon over cooked and tough and everything cold. I am a barrister and can't understand why a decent coffee can't be included in the cost. I know the time and cost it takes to make one. Would definitely be a bonus.
Stayed 1 night in Mar 2023
Response from Ceri-Front Office Supervisor on Apr 11, 2023
Hi Adrian, Our staff work hard every day to give you the best customer service experience, I'm sorry to hear you did not get that with breakfast. We do hope to see you again soon and be sure to ask me for a complimentary coffee card on arrival.Kind Regards

8/10 Good

Fiona

Travelled with family, Business traveller
Liked: Cleanliness
the bed was so comfortable. The staff did not know when the kitchen opened at the two dining options for dinner. They also did not provide me with a document I apparently needed to give the shamrock to book to the room. I am guessing the dining room was not open due to lack of staff? Liked the underground parking
Response from Michelle Diehm - Revenue Manager on Jan 17, 2023
Hi Fiona, we're pleased to hear our amenities and facilities suited your needs. We're a little saddened our staff were not able to address all your queries, we will work hard to ensure there is no reoccurrence. Thanks for your time.

8/10 Good

PETA

Liked: Staff & service, amenities, property conditions & facilities
Everything was perfect but the room was very hot throughout the night. We decided to go elsewhere for a second night stay. Beautiful and top location in every other way!
Response from Michelle Diehm - Revenue Manager on Jan 17, 2023
Hi Peta, we really appreciate you taking the time to leave us a review. It means a lot to us.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff made this an excellent experience
Response from Michelle Diehm - Revenue Manager on Jan 17, 2023
Hi David! Thank you for visiting us at Rydges Townsville. We want you to know how much we appreciate your review. Our staff work hard every day to give you the best customer service experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off.

10/10 Excellent

Paul

Liked: Cleanliness, amenities, property conditions & facilities
No problems
Response from Michelle Diehm - Revenue Manager on Jan 17, 2023
Thank you for the 5-star review! We value your feedback and can’t wait to welcome you again soon.

10/10 Excellent

Narelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022
Response from Paige on Feb 19, 2024
Thanks for giving us a 5-star review! The team at Rydges Southbank Townsville can’t wait to welcome you back for your next visit

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent in all aspects
Stayed 1 night in Dec 2022
Response from Michelle Diehm - Revenue Manager on Jan 4, 2023
Seeing your 5-star review made our day at Rydges Townsville! Thank you so much.