Recently renovated in a style that’s both chic snd comfortable. A big disappointment though with the the very un-chic way I was treated at check-in. I arrived at around noon, three hours ahead of the official check-in time at 3pm. I travel a lot and when this happens I’m very consistent told that either there is a room available and it will be given to me now, no problem, or, very sorry, there isn’t a room available now but we’ll do what we can to make one available ahead of the official hour. Instead the young woman told me, with a reprimanding Scholl teacher tone in her voice that check in time was three and I could leave my bag ahead if I desired. No rooms would be available ahead of the official time. The message was bad but her tone and attitude was hat was most disturbing - it was the time one might expect (but not always receive) from a government worker at the post. My needs were of zero interest to her and I was simply to get in line with the other cattle to be similarly treated. Not chic at all and not even the empathy I find check in agents generally provide in the most standard hotels. When I questioned the lady who greeted me in her approach, she reluctantly took my phone number snd promised to call hen my room was ready - but I received no call whatsoever. Really tainted my whole experience. You can make a chic environment but if you treat customers like rubbish you are not providing an acceptable experience, much less a luxury one