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Grandma's Inn – Avis

2 out of 5
Grandma's Inn
4577 US-26, Torrington, WY

Avis

3,6
Note de 10 – Excellent, d’après 0 avis sur 30." "
Note de 8 – Bien, d’après 2 avis sur 30." "
Note de 6 – Acceptable, d’après 6 avis sur 30." "
Note de 4 – Médiocre, d’après 6 avis sur 30." "
Note de 2 – Terrible, d’après 16 avis sur 30." "

4,2/10

Propreté

4,8/10

Service et personnel

4,4/10

Commodités

3,8/10

État et installations de l’hébergement

3,4/10

Écoresponsabilité

Avis

4/10 – Médiocre

jean-louis

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A éviter
Pas d'accueil, uniquement par téléphone et 2h après. Hotel.com nous a rembourser et j'en profites pour les remercier de nouveau
Séjour de 1 nuit en septembre 2019

2/10 – Terrible

David

Needed a room for my mom in law later in the evening and they were close to Torrington. Decent reviews so I sent her there but made the reservation after 9.. Small print said they don't answer the door after 9...she tried to get an answer fr 20 minutes and didn't get a response so had to send my 76 year old M-I-L down the road to a chain hotel. $55 down the drain.
Séjour de 1 nuit en août 2022

2/10 – Terrible

wayne, greeely

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was closed
Séjour de 1 nuit en août 2022

2/10 – Terrible

Samantha

Séjour de 3 nuits en juillet 2022

2/10 – Terrible

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2021

2/10 – Terrible

J.Earl

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Booked room through Expedia while coming into town, stopped and got gas across the street. Show up no on there, I mean no one there at all. Looked abandoned, message on answer machine was from Sept 9th saying they were full for a month. Expedia was no help on figuring this out. No refund and you sold me a room to a place that does not exist. Complete BS
Séjour de 1 nuit en novembre 2021

2/10 – Terrible

minseok

Voyage en famille
Points faibles : Propreté, service et personnel
No one there.I waited for 3hours to check in .No one come ,no answer,andI sent taxt to them again and again. I wasted my time and was angry. That day was terrible. I want to get refund my money. They were trickster.
Séjour de 1 nuit en octobre 2021

4/10 – Médiocre

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
The No Vacancy sign was lit when we arrived. There was no one at the front desk so we left a voice mail and went across the street to get gas and when we came back there was someone at the desk. They said the manager had quit and she was a manager from another hotel and came by to assist.There was not a room ready - none clean, so we went to dinner to wait for a room to be cleaned. She did a good job, the room was very clean but this is a very very old motel. And I guess that is expected for such a low fee to stay overnight. There were no blinds only curtains and they were partially see through. Same in the bathroom no blinds or curtains only a sheet of film on the lower window pane. So if you don't care about how old the place is then I would say stay here because it is very reasonable. But otherwise we will pick another hotel in the area next time.
Séjour de 1 nuit en août 2021
Sarah Chinowth, Manager a répondu le 13 août 2021
Thank you for your review and I apologize about any inconvenience you experienced at Grandmas Inn, We are in process of making updates to the motel. I hope you will give us another opportunity to make your next stay more comfortable and enjoyable. Thanks again for your feedback.

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
If you are used to staying in $40 / night somewhat old-timey and economical motels, then you will be comfortable here. But it is not a Best Western so if you are picky, pay more and go somewhere else. The staff was great. Expedia didn't make it clear if they were billing my credit card or if the staff was supposed to so she photocopied it along with my ID just in case. Expedia wasn't answering the phone - we could only get a recording.
Séjour de 2 nuits en août 2021

2/10 – Terrible

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
screw you
scam website, the place was empty. nobody answered the office door. screwed my trip! i will never use your scam service again. why reserve a room when it does not exist? after threehours trying to contact office, i bought a local phone and called until they answered! finally they said NO rooms available! the place had one or two people renting with twenty rooms open! screw you
Séjour de 3 nuits en août 2021

2/10 – Terrible

Voyageur vérifié

Voyage avec des animaux de compagnie
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
zero service there. No one at the facility, run down place , zero appeal,
Séjour de 2 nuits en juillet 2021
Sarah Chinowth a répondu le 13 août 2021
Thank you for your feedback and my sincere apology about your experience with us, Unfortunately there is no way to change that but I hope in future you will give us another opportunity to make your stay more comfortable and enjoyable, again I’m sorry about your experience. We are working on these issues.

2/10 – Terrible

Tonya

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Dirty
Was not clean. Bed sheets stained. Base boards dirty. Refrigerator was dirty. Pillow blood stained. Mattress was dirty. Black specks all over bed. Not sure if it was bed bugs or dead bugs.
Séjour de 2 nuits en juin 2021

6/10 – Acceptable

Matthew

Decent hotel, for the price you get what you pay for.
Séjour de 3 nuits en mars 2021

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et commodités.
Séjour de 1 nuit en septembre 2020

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2020
Julianna Mngr a répondu le 12 mars 2020
Thank you so very much for your review. Please come visit again soon.

2/10 – Terrible

Lee, Colorado

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
When we arrived, the office was locked. We had to call a number that was on the door to get checked in. The gentleman who arrived was very nice and apologetic. The room was filthy! There was dust on the microwave that had been building up for a very long time! The mattress was obviously very old. It's true that you get what you pay for!!!
Séjour de 1 nuit en décembre 2019
Julianna a répondu le 5 janv. 2020
Id like to start by apologizing for your uncomfortable stay, and offer to you a free nights stay as a show of good faith that not all is as it seemed. Again thank you for your feed back. Manager

6/10 – Acceptable

Gerard

Points faibles : Service et personnel, état et installations de l’hébergement
Zeer matig
Verwaarloosd Je moet zelf receptie bellen, Achterstallig onderhoud
Séjour de 1 nuit en août 2019
Grandmas Inn a répondu le 31 août 2019
We thank you for your stay and working on any maintenance that needs to be done. I hope you choose to give us another chance in the future.

2/10 – Terrible

Voyageur vérifié

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Spend the extra money and stay somewhere else. What a dump!
Séjour de 1 nuit en août 2019
Grandma's Inn a répondu le 29 août 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

4/10 – Médiocre

Voyageur vérifié

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
:( road side motel nothing to really tell about i would not suggest it :(
Séjour de 2 nuits en juin 2019
Melissa a répondu le 22 juin 2019
Im sorry you did not enjoy your stay, we are working hard to better the property. Get things cleaned up and repaired. If you could, Tells us a little more about your stay so we can try and improve. Thank you

4/10 – Médiocre

Cierra

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Find another hotel, dont waste your money
Worst experience I've ever had at a hotel. I read the few reviews I could find which all warned to be there before 6pm or you wouldnt be able to check in. We arrived at about 3pm, the main office was locked and there was a UPS tag on the door insinuating that nobody had been in that day. I knocked and waited, no response, even though the hours posted stated they should have been open. I proceeded to call the after hours number listed on the door. There was a bad connection so the call was dropped. I get a text message a few minutes later asking for my name and indicating they were at the hospital. I responded with my name and the response back said "lol" was she laughing at my name? I was then told that the key to my room was in the mailbox. I grab the key and we go in. The rooms are old and dingy and had a really bad smell. The next morning we noticed that the toiled had leaked water all over the bathroom floor. The bathtub was disgusting so we all opted not to use it, filled with mold and gunk. When we awoke and went to get the promised "english style breakfast" that was listed on hotels.com we found that the office was still closed and the UPS notice still there indicating nobody ever came on property. The main reason we booked this hotel over others was because of the free breakfast. I proceeded to lock the room, put the key back in the envelope and back in the mailbox, not once ever seeing anybody managing the property. A HUGE waste of money.
Séjour de 1 nuit en août 2018
Manager a répondu le 23 août 2018
thank you... our property is managed and it was dinner time when you checked in and we were eatting. our building is old and yes i understand things are not new3. We are up grading and sorry for your issue.

6/10 – Acceptable

Helen

Points forts : Propreté, service et personnel
Okay for just an overnight bed & bath
My sister and I come to Torrington to see our elderly mom who is living there, and have usually stayed in another motel. This time when I searched, Grandma's Inn came up, and though not all the reviews were very positive we decided to give it a try since it was so inexpensive. The room was clean and pleasant enough, but did not have adequate provisions for us to stay there comfortably when not with our mother for several days. Julianna was very kind to us and concerned for our comfort, but we decided to move back to the other motel, now knowing why we paid so much more there. I would recommend it for a single guy or couple just needing an inexpensive bed with not much else.
Séjour de 5 nuits en août 2018
Julianna a répondu le 16 août 2018
Thank you

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Staffless motel
Upon reaching the motel after 3 pm, I found no staff onsite. I called the number on the door several times because I could not leave a message due to the voicemail being full. Finally, a person answered and told me, Check in wasn’t until 4pm. I was told the person that cleans rooms called in sick that day and my room wasn’t ready. They asked that I return in an hour. The next day another person arrived after 3 and had difficulty getting someone to check them in. There is no ice machine available at the motel either. Would I stay there again, no.
Séjour de 2 nuits en août 2018
Manager a répondu le 15 août 2018
Issue was addressed and corrected. Thank you for sharing your concerns.

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
Good Wifi connection. Not much on amenities. Not very clean, but tolerable for work-business related conditions. Bed was okay. TV reception and TV also okay. No hot water one day, but it was fixed when reported...those things happen. No coffee, no ice available, microwave and small fridge were located in the room. Not very good flushing pressure.
Séjour de 2 nuits en août 2018
Julianna a répondu le 8 août 2018
Thank you for your feed back and we wererr glad you stayed.

2/10 – Terrible

Voyageur vérifié

Séjour de 1 nuit en août 2018
Julianna a répondu le 8 août 2018
No responce

4/10 – Médiocre

Voyageur vérifié

Points forts : État et installations de l’hébergement
Points faibles : Service et personnel
Nobody was ever in the office. Not even during posted office hours. I needed to change my credit card info & the owner said she would meet me at check-out. Nobody showed up so i had to weite it down on my check-out sheet & lock it in my room. It has been more than 24 hours & i still havent been chatged which is annoying. Other than that the facility was clean & they were able to accommodate our very late check-in.
Séjour de 2 nuits en juillet 2018
Julianna a répondu le 25 juill. 2018
I was not in due to emergency, sorry for the inconvenience. It was charged as soon as i got in my office. Which you agreed too

2/10 – Terrible

Shaun

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Buyers Beware! 6PM Minimum checkin time FINEPRINT
Beware!!! This hotel has fine print that only allows you to check in prior to 6PM. I got there after 6PM and they had already canceled my booking. This was 4th of July weekend and there were no other bookings available forcing me to sleep in my car. I also noticed that this hotel is right next to railroad tracks.
Séjour de 1 nuit en juin 2018
Julianna a répondu le 5 juill. 2018
Sir you posted this review on the 2nd of July, by no mean is that the weekend of the forth. You were also told that your room was held until the following Monday which mean i held it for 3 days with only a no show charge, due to you being rude to me over this issue. you just never called the hotel number to get help.

6/10 – Acceptable

Voyageur vérifié

Points forts : Confort de la chambre
Nice enough for one night of sleeping quiet and close to downtown
Séjour de 1 nuit en juin 2018
Julianna a répondu le 3 juill. 2018
THANK YOU FOR YOUR NICE COMMENS

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was the worst experience at a hotel. The check in hours are only 2-5. We got there at 3 and no one was there. We called the number posted and talked to a very rude and annoyed woman who said she had to come back into town and clean the room. We waited an hour before she came back. She said she couldn't find my reservation even though I prepaid a week before. Then told me expedia "just sent it today." We came back that nite, the room had been sprayed with air freshener heavily, the chair was broken, the tub dripped, there was no hot water, no phone, no clock, and the bed was pretty worn. Since I prepaid we stayed the next night and discovered the air freshener was covering a urine smell. I never saw the office occupied for the rest of our stay, I'm not sure how they get any business. Next time I will pay extra and stay somewhere else.
Séjour de 2 nuits en juin 2018
Julianna a répondu le 17 juin 2018
No name tells it all. Your room was actually a very nice room with a new bed. Im not quite sure why the reservation was delayed and i accommodated you as best i could considering i was completely booked. I have checked my rooms this morning and found no urine odors. Again , sorry for your issues with our room. You may have pre paid through booking companies but also have the right to cancel at anytime.

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
This was the worst motel we have ever stayed at. The floors were filthy; dirt, dried leaves, candy wrappers, and a paper towel were on the floor. The smoke detector was missing, there was no cover plates on the light switches, the coffee pot in the room was not clean. We had to wait for ten min. for someone to let us check in, and we were supposed to have coffee and muffins for breakfast, but no one ever showed up with them either day. We actually bought a broom and dustpan to sweep the bathroom floor!
Séjour de 2 nuits en mai 2018
Julianna a répondu le 6 juin 2018
That room was being renovated and the switches were dimmers and i needed right size covers.The leaves and dabre were blown in due to the strong winds. Sorry that you were not happy with your stay, i would have corrected this if i had known.

2/10 – Terrible

Heather

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
very dissatisfied
I found the check in person rude and unfriendly. My room was to have a microwave and coffee pot, I had neither. I was told that the carpets had been shampooed the day of arrival, but we found a toothbrush under the bed. Also not very safe for my two year old grand daughter when door frames were broken and nail sticking out.
Séjour de 2 nuits en mars 2018
Manager a répondu le 21 mars 2018
Accept my sincere apology, the room was not completely finished and it should have been inspected by myself before renting. Please know that this is not a common issue here at Grandmas Inn but that we had some unexpected water issues at the last minute. Please visit us again for free and i well personally handle you myself.