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Reviews of Grandma's Inn

2 out of 5
Grandma's Inn
4577 US-26, Torrington, WY

Reviews

3.6
Rating 10 - Excellent. 0 out of 30 reviews" "
Rating 8 - Good. 2 out of 30 reviews" "
Rating 6 - Okay. 6 out of 30 reviews" "
Rating 4 - Poor. 6 out of 30 reviews" "
Rating 2 - Terrible. 16 out of 30 reviews" "

4.2/10

Cleanliness

4.8/10

Staff & service

4.4/10

Amenities

3.8/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

2/10 Terrible

David

Needed a room for my mom in law later in the evening and they were close to Torrington. Decent reviews so I sent her there but made the reservation after 9.. Small print said they don't answer the door after 9...she tried to get an answer fr 20 minutes and didn't get a response so had to send my 76 year old M-I-L down the road to a chain hotel. $55 down the drain.
Stayed 1 night in Aug 2022

2/10 Terrible

wayne, greeely

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was closed
Stayed 1 night in Aug 2022

2/10 Terrible

Samantha

Stayed 3 nights in Jul 2022

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

2/10 Terrible

J.Earl

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked room through Expedia while coming into town, stopped and got gas across the street. Show up no on there, I mean no one there at all. Looked abandoned, message on answer machine was from Sept 9th saying they were full for a month. Expedia was no help on figuring this out. No refund and you sold me a room to a place that does not exist. Complete BS
Stayed 1 night in Nov 2021

2/10 Terrible

minseok

Travelled with family
Disliked: Cleanliness, staff & service
No one there.I waited for 3hours to check in .No one come ,no answer,andI sent taxt to them again and again. I wasted my time and was angry. That day was terrible. I want to get refund my money. They were trickster.
Stayed 1 night in Oct 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The No Vacancy sign was lit when we arrived. There was no one at the front desk so we left a voice mail and went across the street to get gas and when we came back there was someone at the desk. They said the manager had quit and she was a manager from another hotel and came by to assist.There was not a room ready - none clean, so we went to dinner to wait for a room to be cleaned. She did a good job, the room was very clean but this is a very very old motel. And I guess that is expected for such a low fee to stay overnight. There were no blinds only curtains and they were partially see through. Same in the bathroom no blinds or curtains only a sheet of film on the lower window pane. So if you don't care about how old the place is then I would say stay here because it is very reasonable. But otherwise we will pick another hotel in the area next time.
Stayed 1 night in Aug 2021
Response from Sarah Chinowth, Manager on Aug 13, 2021
Thank you for your review and I apologize about any inconvenience you experienced at Grandmas Inn, We are in process of making updates to the motel. I hope you will give us another opportunity to make your next stay more comfortable and enjoyable. Thanks again for your feedback.

6/10 Okay

Verified traveller

Liked: Staff & service
If you are used to staying in $40 / night somewhat old-timey and economical motels, then you will be comfortable here. But it is not a Best Western so if you are picky, pay more and go somewhere else. The staff was great. Expedia didn't make it clear if they were billing my credit card or if the staff was supposed to so she photocopied it along with my ID just in case. Expedia wasn't answering the phone - we could only get a recording.
Stayed 2 nights in Aug 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
screw you
scam website, the place was empty. nobody answered the office door. screwed my trip! i will never use your scam service again. why reserve a room when it does not exist? after threehours trying to contact office, i bought a local phone and called until they answered! finally they said NO rooms available! the place had one or two people renting with twenty rooms open! screw you
Stayed 3 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
zero service there. No one at the facility, run down place , zero appeal,
Stayed 2 nights in Jul 2021
Response from Sarah Chinowth on Aug 13, 2021
Thank you for your feedback and my sincere apology about your experience with us, Unfortunately there is no way to change that but I hope in future you will give us another opportunity to make your stay more comfortable and enjoyable, again I’m sorry about your experience. We are working on these issues.

2/10 Terrible

Tonya

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
Was not clean. Bed sheets stained. Base boards dirty. Refrigerator was dirty. Pillow blood stained. Mattress was dirty. Black specks all over bed. Not sure if it was bed bugs or dead bugs.
Stayed 2 nights in Jun 2021

6/10 Okay

Matthew

Decent hotel, for the price you get what you pay for.
Stayed 3 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Julianna Mngr on Mar 12, 2020
Thank you so very much for your review. Please come visit again soon.

2/10 Terrible

Lee, Colorado

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we arrived, the office was locked. We had to call a number that was on the door to get checked in. The gentleman who arrived was very nice and apologetic. The room was filthy! There was dust on the microwave that had been building up for a very long time! The mattress was obviously very old. It's true that you get what you pay for!!!
Stayed 1 night in Dec 2019
Response from Julianna on Jan 5, 2020
Id like to start by apologizing for your uncomfortable stay, and offer to you a free nights stay as a show of good faith that not all is as it seemed. Again thank you for your feed back. Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Spend the extra money and stay somewhere else. What a dump!
Stayed 1 night in Aug 2019
Response from Grandma's Inn on Aug 29, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Amenities, property conditions & facilities
:( road side motel nothing to really tell about i would not suggest it :(
Stayed 2 nights in Jun 2019
Response from Melissa on Jun 22, 2019
Im sorry you did not enjoy your stay, we are working hard to better the property. Get things cleaned up and repaired. If you could, Tells us a little more about your stay so we can try and improve. Thank you

4/10 Poor

Cierra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find another hotel, dont waste your money
Worst experience I've ever had at a hotel. I read the few reviews I could find which all warned to be there before 6pm or you wouldnt be able to check in. We arrived at about 3pm, the main office was locked and there was a UPS tag on the door insinuating that nobody had been in that day. I knocked and waited, no response, even though the hours posted stated they should have been open. I proceeded to call the after hours number listed on the door. There was a bad connection so the call was dropped. I get a text message a few minutes later asking for my name and indicating they were at the hospital. I responded with my name and the response back said "lol" was she laughing at my name? I was then told that the key to my room was in the mailbox. I grab the key and we go in. The rooms are old and dingy and had a really bad smell. The next morning we noticed that the toiled had leaked water all over the bathroom floor. The bathtub was disgusting so we all opted not to use it, filled with mold and gunk. When we awoke and went to get the promised "english style breakfast" that was listed on hotels.com we found that the office was still closed and the UPS notice still there indicating nobody ever came on property. The main reason we booked this hotel over others was because of the free breakfast. I proceeded to lock the room, put the key back in the envelope and back in the mailbox, not once ever seeing anybody managing the property. A HUGE waste of money.
Stayed 1 night in Aug 2018
Response from Manager on Aug 23, 2018
thank you... our property is managed and it was dinner time when you checked in and we were eatting. our building is old and yes i understand things are not new3. We are up grading and sorry for your issue.

6/10 Okay

Helen

Liked: Cleanliness, staff & service
Okay for just an overnight bed & bath
My sister and I come to Torrington to see our elderly mom who is living there, and have usually stayed in another motel. This time when I searched, Grandma's Inn came up, and though not all the reviews were very positive we decided to give it a try since it was so inexpensive. The room was clean and pleasant enough, but did not have adequate provisions for us to stay there comfortably when not with our mother for several days. Julianna was very kind to us and concerned for our comfort, but we decided to move back to the other motel, now knowing why we paid so much more there. I would recommend it for a single guy or couple just needing an inexpensive bed with not much else.
Stayed 5 nights in Aug 2018
Response from Julianna on Aug 16, 2018
Thank you

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffless motel
Upon reaching the motel after 3 pm, I found no staff onsite. I called the number on the door several times because I could not leave a message due to the voicemail being full. Finally, a person answered and told me, Check in wasn’t until 4pm. I was told the person that cleans rooms called in sick that day and my room wasn’t ready. They asked that I return in an hour. The next day another person arrived after 3 and had difficulty getting someone to check them in. There is no ice machine available at the motel either. Would I stay there again, no.
Stayed 2 nights in Aug 2018
Response from Manager on Aug 15, 2018
Issue was addressed and corrected. Thank you for sharing your concerns.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Good Wifi connection. Not much on amenities. Not very clean, but tolerable for work-business related conditions. Bed was okay. TV reception and TV also okay. No hot water one day, but it was fixed when reported...those things happen. No coffee, no ice available, microwave and small fridge were located in the room. Not very good flushing pressure.
Stayed 2 nights in Aug 2018
Response from Julianna on Aug 8, 2018
Thank you for your feed back and we wererr glad you stayed.

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2018
Response from Julianna on Aug 8, 2018
No responce

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Staff & service
Nobody was ever in the office. Not even during posted office hours. I needed to change my credit card info & the owner said she would meet me at check-out. Nobody showed up so i had to weite it down on my check-out sheet & lock it in my room. It has been more than 24 hours & i still havent been chatged which is annoying. Other than that the facility was clean & they were able to accommodate our very late check-in.
Stayed 2 nights in Jul 2018
Response from Julianna on Jul 25, 2018
I was not in due to emergency, sorry for the inconvenience. It was charged as soon as i got in my office. Which you agreed too

2/10 Terrible

Shaun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buyers Beware! 6PM Minimum checkin time FINEPRINT
Beware!!! This hotel has fine print that only allows you to check in prior to 6PM. I got there after 6PM and they had already canceled my booking. This was 4th of July weekend and there were no other bookings available forcing me to sleep in my car. I also noticed that this hotel is right next to railroad tracks.
Stayed 1 night in Jun 2018
Response from Julianna on Jul 5, 2018
Sir you posted this review on the 2nd of July, by no mean is that the weekend of the forth. You were also told that your room was held until the following Monday which mean i held it for 3 days with only a no show charge, due to you being rude to me over this issue. you just never called the hotel number to get help.

6/10 Okay

Verified traveller

Liked: Room comfort
Nice enough for one night of sleeping quiet and close to downtown
Stayed 1 night in Jun 2018
Response from Julianna on Jul 3, 2018
THANK YOU FOR YOUR NICE COMMENS

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was the worst experience at a hotel. The check in hours are only 2-5. We got there at 3 and no one was there. We called the number posted and talked to a very rude and annoyed woman who said she had to come back into town and clean the room. We waited an hour before she came back. She said she couldn't find my reservation even though I prepaid a week before. Then told me expedia "just sent it today." We came back that nite, the room had been sprayed with air freshener heavily, the chair was broken, the tub dripped, there was no hot water, no phone, no clock, and the bed was pretty worn. Since I prepaid we stayed the next night and discovered the air freshener was covering a urine smell. I never saw the office occupied for the rest of our stay, I'm not sure how they get any business. Next time I will pay extra and stay somewhere else.
Stayed 2 nights in Jun 2018
Response from Julianna on Jun 17, 2018
No name tells it all. Your room was actually a very nice room with a new bed. Im not quite sure why the reservation was delayed and i accommodated you as best i could considering i was completely booked. I have checked my rooms this morning and found no urine odors. Again , sorry for your issues with our room. You may have pre paid through booking companies but also have the right to cancel at anytime.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the worst motel we have ever stayed at. The floors were filthy; dirt, dried leaves, candy wrappers, and a paper towel were on the floor. The smoke detector was missing, there was no cover plates on the light switches, the coffee pot in the room was not clean. We had to wait for ten min. for someone to let us check in, and we were supposed to have coffee and muffins for breakfast, but no one ever showed up with them either day. We actually bought a broom and dustpan to sweep the bathroom floor!
Stayed 2 nights in May 2018
Response from Julianna on Jun 6, 2018
That room was being renovated and the switches were dimmers and i needed right size covers.The leaves and dabre were blown in due to the strong winds. Sorry that you were not happy with your stay, i would have corrected this if i had known.

2/10 Terrible

Heather

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very dissatisfied
I found the check in person rude and unfriendly. My room was to have a microwave and coffee pot, I had neither. I was told that the carpets had been shampooed the day of arrival, but we found a toothbrush under the bed. Also not very safe for my two year old grand daughter when door frames were broken and nail sticking out.
Stayed 2 nights in Mar 2018
Response from Manager on Mar 21, 2018
Accept my sincere apology, the room was not completely finished and it should have been inspected by myself before renting. Please know that this is not a common issue here at Grandmas Inn but that we had some unexpected water issues at the last minute. Please visit us again for free and i well personally handle you myself.

4/10 Poor

jean-louis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A éviter
Pas d'accueil, uniquement par téléphone et 2h après. Hotel.com nous a rembourser et j'en profites pour les remercier de nouveau
Stayed 1 night in Sep 2019

6/10 Okay

Gerard

Disliked: Staff & service, property conditions & facilities
Zeer matig
Verwaarloosd Je moet zelf receptie bellen, Achterstallig onderhoud
Stayed 1 night in Aug 2019
Response from Grandmas Inn on Aug 31, 2019
We thank you for your stay and working on any maintenance that needs to be done. I hope you choose to give us another chance in the future.