expedia

Photo gallery

Featured image
In-room safe
In-room safe
In-room safe
In-room safe

Guest reviews

4.4 out of 5 Excellent
70 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Free WiFi
Breakfast included
Parking included
Restaurant
Bar
Laundry

Map

Explore the area

Popular LocationLago Pehoe5 min drive
Popular LocationSalto Chico Falls55 min drive
Popular LocationSalto Grande65 min drive

Choose dates to view prices

  • Standard Single Room

    Room amenities

    • 215 sq ft
    • Sleeps 1
    More detailsStandard Single Room
  • Standard Double Room

    Room amenities

    • 215 sq ft
    • Sleeps 2
    More detailsStandard Double Room
  • Superior Single Room, Lake View

    Room amenities

    • 323 sq ft
    • Lake view
    • Sleeps 1
    More detailsSuperior Single Room, Lake View
  • Superior Double Room, Lake View

    Room amenities

    • 323 sq ft
    • Lake view
    • Sleeps 2
    More detailsSuperior Double Room, Lake View

About this area

Torres Del Paine

Located in Torres Del Paine, Hotel Lago Grey is on a lake. Cuernos del Paine Lookout is a local landmark, and the area's natural beauty can be seen at Torres del Paine National Park and Lago Pehoe.

Visit our Torres Del Paine travel guide
Map
Popular Location

What's nearby

  • Lago Pehoe - 5 min drive
  • Serrano River - 25 min drive
  • Salto Chico Falls - 55 min drive
  • Cuernos del Paine Lookout - 65 min drive
  • Salto Grande - 65 min drive

About this property

Hotel Lago Grey

3.5-star Lakefront hotel, walk to Torres del Paine National Park
Along with a restaurant, this smoke-free hotel has a bar/lounge and a coffee shop/café. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area and concierge services. All 60 rooms offer LCD TVs, safes and free toiletries.
Hotel Lago Grey offers 60 forms of accommodation with a safe and free toiletries. LCD televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit. Housekeeping is offered on a daily basis and hairdryers can be requested.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self parking

Food and drink

  • Free buffet breakfast available daily 7 AM–10 AM
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Family friendly

  • Dry-cleaning service
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Garden
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • No lift (single-level property)

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Shower/bathtub combination

Entertainment

  • LCD TV

More

  • Safe

Policies

Check-in

Check-in between 2:00 PM and noon
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The national sales tax (19%) may be charged at check-out to citizens of Chile regardless of the length of stay and to foreigners staying in the country for 60 consecutive days or more. To qualify for a tax exemption, foreigners must pay for their stay in foreign currency (not in Chilean pesos (CLP)) and present a valid passport along with the migration card that they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that full payment is due on arrival. An extra fee (VAT) applies for Chilean citizens or those residents in Chile.

Frequently asked questions

Can I cancel my reservation for free at Hotel Lago Grey and receive a full refund?
Yes, Hotel Lago Grey offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel Lago Grey cancellation policy on our site for more details about any exclusions or requirements.
Is Hotel Lago Grey pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hotel Lago Grey?
Self-parking is free at this property.
What time is check-in at Hotel Lago Grey?
Check-in is from 2:00 PM to noon. After-hours check-in is not available.
What time is check-out at this property?
Checkout is at 11:00 AM.
Where is Hotel Lago Grey located?
Situated on a lake, this hotel is 0.1 mi (0.1 km) from Torres del Paine National Park and within 9 miles (15 km) of Lago Pehoe and Serrano River. Salto Chico Falls and Cuernos del Paine Lookout are also within 20 miles (32 km).

Guest reviews

Overall score and ratings for Hotel Lago Grey

4.4
Excellent
70 reviews
5 - Excellent
35
4 - Good
27
3 - Okay
8
2 - Mediocre
0
1 - Poor
0
4.7
Cleanliness
4.4
Service and Staff
4.2
Amenities
4.5
Property condition
3.0 out of 5 Okay
  • Liked: Cleanliness, property conditions & facilities

I tried to get help with transportation from Puerto Natales but they just sent their main link with no help. It is a gravel road on/off 2 hours to get there. A private taxi is over $100 USD 1 way and the public bus only runs once early in the morning or once at night. We learned most people rent a car. I learned through networking that there may be a shared shuttle but not sure how to find it and hotel will not help. Not all rooms have the amazing view, some just to another building or greenery. They are simple rooms but effective and warm, good pillows with TV. It is all the basics. There is no spa or sundry store, you must walk/drive down to a mini mart that is separate but not far. If you want Hotel Lago Grey souvenirs get them there because they are not in Puerto Natales. Great cappuccino machine in bar area and decent meals. Only place to eat so either bring your own food or plan on having all your meals there, which are pricey. You must ask a lot of questions regarding tours, timing, etc it is not efficient. However, the guides on the tours are great and helpful!

Stayed 1 night in Jan 2020
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not easy to get to but worth the views!!!

Amazing Views!!!

Stayed 4 nights in Jul 2019
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The hotel was in a good location, just a short drive down to the trailhead where you can hike down to the beach where you can view the Grey Glacier and any icebergs that have calved off the glacier, and also where you can hike up to Mirador Ferrier. If you are planning to continue your trip into the park, you can take a one way boat ride to the other side of Lago Grey. I was generally satisfied with my stay, and the service was excellent from the reception as well as the restaurant/bar. However, in the room, the power sockets are placed behind the bed, so I had to shift the bed away from the wall in order to access power. Also, although you see beautiful pictures of the glaciers in the photos provided by the hotel, the view I got from my room was of a tree and other buildings. I think only the rooms on the higher floors in the newer block get the view, and in any event the glacier and the lake are quite far from the hotel so don't expect to get a close up view from your room.

Stayed 1 night in Jul 2019
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in May 2019
4.0 out of 5 Good
  • Liked: Cleanliness, amenities, property conditions & facilities

We loved the location as we could seen the mountains from our room and also the dining area. The staff was not very polite and most did not speak english

Stayed 1 night in May 2019